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Honeyfy
Sales Call Analytics
W
IP
Problem
• Most of the customer interaction is NOT in the CRM
• It’s in phone conversions
• Inside sales organization sit on 1000’s of call
recording, but can listen to less than 1%
• Hard to achieve scalable growth
Type of calls
Call Volume
Call Duration
• IS- Intro
• IS- POC
• CS- On boarding
• SDR- outbound
• Inbound Marketing
• Inbound Support
Other attributes
$value of call
Structured agenda/Free form
Attendees 3-4
Listen to Talk 0.63
Engagment
Score
0.76
Competitors
Salesforce,
Microsoft
Budget
“Dollars” 2:32,
“Allocated” 45:30
Authority
“CFO” 4:32, “Board
approval”32:28,
Timing “Early April”
Next Step Missing
Write a comment now….
Record Upload Files
Web Conferencing
Telephony/Dialers
RingDNA
Genesys
CRM
Opportunity
ID
Rep ID
Call
Transcoded
and Analyzed
Send link
Features
• Works with your CRM and Telephony/Conferencing
• Highlight the salient point of the call (manual and automatic)
• Create a searchable repository of all calls
• Find key phrases (“Budget, “This Month” “RFP” “CFO”
Competitor names, technologies)
• Voice metrics (talk/listen, engagement, sentiment)
• Several level of transcription on demand (self, machine
(70%), agency (99%)
Benefits
• Save mgmt time listening
• Identify best practices of top reps (productivity)
• Identify patterns of real buyers (win rate, forecast
accuracy)
• Training material for new reps (faster new rep ramp up)
• Identify market and competitive trends
• Engagement with customers (send recording)
Competitive Advantage
• Simple
• Focused on Sales
• First Mover
• What else?
Business Model
• Subscription
• X$ Minute of recording
• Several tiers of accuracy & functionality

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Honeyfy

  • 2. Problem • Most of the customer interaction is NOT in the CRM • It’s in phone conversions • Inside sales organization sit on 1000’s of call recording, but can listen to less than 1% • Hard to achieve scalable growth
  • 3. Type of calls Call Volume Call Duration • IS- Intro • IS- POC • CS- On boarding • SDR- outbound • Inbound Marketing • Inbound Support Other attributes $value of call Structured agenda/Free form
  • 4. Attendees 3-4 Listen to Talk 0.63 Engagment Score 0.76 Competitors Salesforce, Microsoft Budget “Dollars” 2:32, “Allocated” 45:30 Authority “CFO” 4:32, “Board approval”32:28, Timing “Early April” Next Step Missing Write a comment now….
  • 5. Record Upload Files Web Conferencing Telephony/Dialers RingDNA Genesys CRM Opportunity ID Rep ID Call Transcoded and Analyzed Send link
  • 6. Features • Works with your CRM and Telephony/Conferencing • Highlight the salient point of the call (manual and automatic) • Create a searchable repository of all calls • Find key phrases (“Budget, “This Month” “RFP” “CFO” Competitor names, technologies) • Voice metrics (talk/listen, engagement, sentiment) • Several level of transcription on demand (self, machine (70%), agency (99%)
  • 7. Benefits • Save mgmt time listening • Identify best practices of top reps (productivity) • Identify patterns of real buyers (win rate, forecast accuracy) • Training material for new reps (faster new rep ramp up) • Identify market and competitive trends • Engagement with customers (send recording)
  • 8. Competitive Advantage • Simple • Focused on Sales • First Mover • What else?
  • 9. Business Model • Subscription • X$ Minute of recording • Several tiers of accuracy & functionality