Zhermack specializes in the production of materials and equipment for dental practices and dental laboratories, and provides its customers products whose trademarks are constant innovation and excellent quality.
Zhermack, undisputed leader in impression material production, was founded in 1981 and quickly positioned itself among the most important companies in the dental sector.
Besides its headquarters in Italy, Zhermack has branches in Germany, the United States and Poland and has Representative Offices in key locations such as Russia, United Kingdom, Spain, France, Mexico, Colombia and Turkey.
The widespread distribution network, with over 800 distributors worldwide, guarantees global sales coverage.
2. on the way
1990
Foundation of Zhermapol
1984 Warszawa, Poland
C-Silicones for laboratory launched
1981 1983 Zetalabor
Foundation Alginate launched
PZ 88
1993
ISO 9001 Certification
1982
C-Silicones for clinic launched
Zetaflex
Zetaplus 1988
A-silicones (VPS)
for clinic launched
Elite
“we have chosen not to get bored and
3. 2001
to success
Foundation of Zhermack Inc.
New Jersey, USA
1997
Foundation of Zhermack GmbH
Öhlmühle, Germany
2002
Start up of SAP System
Gypsums range for laboratory launched
Elite Stone
1996
Disinfection range for clinic
and laboratory launched
2008
Partnership with Dentsply
1994
Foundation of Zhermack
Hi-Tech industrial division
2003
New Synthesis Plant 2007
Robotization
Alginates plant
2005
New Corporate image
never to be satisfied”
4. 1981
Zhermack this year Celebrates 30 Years of Innovation, Success, and Smiles experienced with you.
The Zhermack story began back in 1981. Today, as then, Zhermack is dedicated to research and innovation in the dental sector,
and in other fields too. If we have a worldwide reputation for advanced technology, and for top quality products and services,
we owe that reputation to the lasting loyalty of our customers. By listening to our customers and respecting their needs, we
are able to make progress in our own quest for excellence and quality.
Today we are looking to the future with a clear objective in mind: to continue developing original new solutions for the dental
sector and industry. Thanks to our network of partners and professionals in Europe, America, Australia and Asia, Zhermack is
constantly expanding, permanently dedicated to research, and always ahead of the times.
We have one purpose in mind: to add value to your work.
5. we believe our aim is to go beyond our aim
Vittorio Mora & Tiziano Busin
Co-founders
When we thought up the name of Zhermack Thanks to our own self-belief, Zhermack today
thirty years ago, we gave it eight letters because is a global leader in the supply of advanced
eight is a lucky number in Chinese numerology. impression making materials and solutions for
With your help, we have been building our dentists and dental technicians.
success, day-by-day, ever since.
6. for us, a product must be, first and foremost, a solution to one of your needs
Silicones Division > 1982
Produced since 1982, Zhermack silicones cover the
needs of dentists and dental technicians alike, and
include the original C-Silicone Zetaplus and more
recent Elite HD+ and Hydrorise silicones for dentists,
and the original Zetalabor and more recent Elite
Double duplication silicones for dental technicians.
Dental Stone Division > 2002
Zhermack has led the world in the production of
dental stones for many years. Our Elite range is
universally acclaimed and includes best sellers like Elite
Rock, Elite Model and the latest addition, Elite Master.
7. divisions since 1982
Zhermack was the first dental supply company in the world to invest in its own synthesis plant. Thanks to this, we have been able to develop a high-tech industrial
complex and look to new applications and markets, even outside the dental sector.
Our strength today is based on our ability to control quality throughout the production chain, resulting in more efficient management and higher performance products.
Our specialist know-how in dental technology enables us to develop integrated solutions, covered by our own trademarks and patents, to optimise the work of our end users.
Alginates Division > 1983 Hi Tech Division > 1994 Disinfectants Division > 1996
Our production of alginates began as soon as Created to diversify the business, our Hi-Tech Our Zeta Hygiene range of disinfectants,
Zhermack was set up. From Hydrogum to Orthoprint, Division can rely on our extensive corporate introduced 4 years ago and produced in-
and on to our new Hydrocolor 5, Zhermack’s research know-how and on the strategic potential of our house according to the latest disinfection and
has always led to the development of ground- own synthesis plant to produce silicone rubbers sterilisation standards, satisfies all the needs of
breaking products. Zhermack’s latest alginates and alginates for use in areas outside dentistry, dentists and dental technicians.
remain dimensionally stable for up to 5 days, greatly including otology, mould making, ceramics and
facilitating the work of end users. rapid prototyping.
Synthesis Division > 2003 Resins Division > 2005 Technical Division > 2008
Zhermack is one of the few companies in the Our R&D laboratories have reformulated Thanks to thirty years of experience and
dental sector anywhere in the world to synthesize traditional resins for full and partial dentures. extensive expertise, Zhermack Technical can
all its polymers and catalysts in-house. This ensures Our latest Prothyl EVO hot and cold resins offer supply dental technicians with top quality
complete quality control over all the phases in the extremely low residual monomer values, and come materials and superbly functional and well
manufacturing process. in attractive colours. designed equipment.
8. since 1993
Zhermack is constantly striving to improve quality. We have always given the highest priority to quality and to the protection of the environment.
Back in the 1980’s we were among the first companies to obtained certification to Scandinavian standards, then the most stringent standards in the world for
products destined to come into direct contact with humans.
Ever since then, our progress has been marked by continuous dedication to the cause of sustainable development and other issues that nowadays are very much the
order of the day. Following certification to UNI EN ISO 9901 in 1993, and certification to American FDA standards in 1997, in 2001 Zhermack was awarded ISO 14001
certification for its environmental management. Today, Zhermack stands out for its extensive use of recyclable materials and extremely low emissions.
Last but not least, we see respect for our workforce and community as fundamental if we are to express out potential to the full.
ISO 9001 > 1993
FDA > 1997
ISO 14001 > 2001
9. to safeguard our future, we need to protect the environment first: scientific research must take this direction
10. new technology is only innovative when it improves the quality of life
11. since 2002
technology
Innovation is a never-ending quest based on continuous research, the application of new technology to production processes, and constant dialogue with customers.
Research & Development SAP Automated production
We have become what we are today only To optimise management and ensure Because Zhermack handles all production in-
through constant investment, with special complete supply chain integration, Zhermack house, we can launch products that are fully
focus on the strategic areas of research and has implemented SAP as its Enterprise controlled and guaranteed. Our production
human resources. Today Zhermack employs Resource Planning software since 2002. SAP department contributes to this result by
over 20 people, all expert chemists and material technology has increased the flexibility and employing automated processes managed by a
scientists, to develop new solutions and versatility of our production system, logistics DCS (distributed control system) that monitors,
improve existing products. The professional and finance, and enabled us to dedicate even records and adjusts production formulae and
development of our people is ensured by more time to customer relations. operating sequences.
continuous training and collaboration with
prestigious university level research institutes.
12. a leadership recognised worldwide
Ever since Zhermack began, we have always looked outside Italy to discover and improve on what the international market had to offer.
Listening to and understanding different requirements, demands an ability to interact with others; research must also be carried out in a completely open manner,
and all suggestions and stimuli readily accepted. By exchanging competences, visions and research results, we have learned to communicate effectively on an
international level. Our company has grown thanks mainly to the fidelity of customers all around the world. Absolute quality in products and services has always
been, and still is the glue that binds us and our customers together.
Today Zhermack enjoys an international market comprising over 100 countries and over 100,000 professional end users. We have subsidiaries in Germany, the USA
and Poland and representative offices in the UK, France, Spain, Russia and Turkey. Zhermack has focused above all on developing solid, lasting relationships with
partners and customers. This has enabled us all to grow together.
Zhermack Italy > 1981 Europe > 1983-84 Middle East Africa > 1986
North America > 1988 South America > 1990 Poland > 1990
East Europe > 1991 Australia & Asia > 1992 Germany > 1997
United States > 2001
14. To our way of thinking, Zhermack has succeeded particularly well in one area: that of building and maintaining lasting relations with our customers.
This is extremely important for us, because it means that we really have helped our customers in their work.
Zhermack’s lasting partnerships are the result of effective customer relationship management and an efficient sales network that is always ready to follow and
support our customers.
Today Zhermack can count on the full co-operation of over 800 distributors, and can rely on convinced and unswerving customer loyalty. Our recent partnership
with Dentsply is the result of our strategic decision to continue researching and learning. The aim is to increase our brand’s diffusion on different markets while
maintaining the same quality and reliability that have always set us apart.
16. communication
A company will only grow if it can communicate. Zhermack has always understood this and has made communication central to its philosophy.
Know and be known. Zhermack strives to be attentive, dynamic, and ready to help. We have moulded our identity so that others will want to know us.
We are open and speak with honesty. At Zhermack we are determined that our work should always leave others smiling.
Relate. Communicating means more than just talking. You also have to listen, understand what your interlocutor is saying, and give the answers they need.
Zhermack has always maintained an open dialogue and a close relationship with all its customers. We are proud to have served them as they grew, and to have
grown and learned along with them.
17. we never stopped being creative
Base your ideas on a solid foundation. Having a bright idea is the first step towards change and improvement. But at Zhermack we want more than just bright
ideas. We want solid, lasting progress. We want to move forward together. That is why our progress is always designed to help others.
Be creative. Satisfaction is more than a beautiful concept: it comes from people, from their passion and from their achievements. At Zhermack, we have turned this
understanding into a key strength, and have built our present and future success on people. For the last thirty years, our people have contributed their intelligence,
passion and dedication to building our company.
18. future
At Zhermack, progress has been a constant ever since we began work.
An average increase in turnover of 15% a year, achieved through efficient organisation, has clearly demonstrated our ability to grow. Consolidated and lasting partnerships,
constant progress in scientific research, and the development of products that meet real market needs, are the foundations on which our future will be built.
Our determination to grow is equalled only by our determination to remain a stable and reliable partner. We are therefore continuing to develop our products and
our organisation in the knowledge that we can rely on the unity of purpose of everybody who works for Zhermack, a unity that will continue to distinguish us well
into the future.
19. a history based on clear identity, and on growth as a vocation
