Quality Assurance is the process of
auditing the quality requirements
and the results from quality control
measurements to ensure that
appropriate quality standards and
operational deﬁnitions are used.
Quality Control is the process of
monitoring and recording results of
executing the quality activities to
assess performance and recommend
LoC or HoC
Quality Customers are happy=
QualityCostScope Time People Risks
they call us QA instead of testers?
Cynthia Cohen: “The lack of
status and support makes the
tester’s job more diﬃcult and
time consuming, as the struggle
for recognition becomes part of
the job itself”
Managing Conﬂict in Software Testing, Communications of the
ACM, Volume 47, Issue 1, 2004
How to become a better tester?