How do you maintain #people experience during these times? How do you do #HR from home? HR x WFH. After a week of working from home, I came up with some insights and tips that I wanted to share. Here are my tips to maintain the people experience from the comfort of your own home.

1. Lusha HR x WFH
Maintaining People Experience
March 2020

2. How do you HR in Corona
times?
The Main Challenge:

3. The Challenges
When the whole world is working from home, how do you keep your day
to day HR routine? How do you continue to provide support to the
people? How does the employee experience come about?

4. Recruiting New Employees
● How do you maintain an effective recruiting process?
1. Build a virtual strategic plan:
a. Map out the relevant candidates.
b. Explain the circumstantial process during the first phone interaction.
c. Candidates who reach the next phase: set up a video call with candidates & hiring
managers/HR.
d. Send invites with video links on the Google invite (Hangouts/Zoom).
e. If professional tests are relevant, send a virtual test with a time limit.
f. Next stage: video conference with HR and VP of Department *if HR wasn’t in part C
g. Check recommendations via phone call.
h. Send virtual offer (Docusign).

5. Recruiting New Employees
● How do you maintain an effective recruiting process?
2. Sit virtually with all of the hiring managers:
a. Go over the flow of the new virtual recruiting plan with each manager.
b. Set expectations of communication and availability times.
c. Ensure flexibility on both ends.
d. Managers and HR need to be open to unexpected changes and delays.
e. Go over empathetic and soft skills (sometimes we could all use a little reminder.)

6. Recruiting New Employees
● How do you maintain an effective recruiting process?
3. Create a safe, open and transparent recruiting process.
This is a difficult & stressful time for us all it's important to remember to:
a. Find a time that works for the candidate.
b. Ask them how they are doing.
c. Take extra time to listen and be empathetic.
d. Calm their worries about the future of the company.
e. Create excitement for this opportunity.
f. Ps: adding a little humor when possible, won’t hurt :)

7. Onboarding New Employees
● How do you onboard new employees while WFH?
Customize your onboarding into a virtual experience:
a. Call the new employee the week before to explain the new situation.
b. Be open and transparent about the situation to all relevant stakeholders.
c. Work with Office Manager/IT to put together their computer, cables, Ten Bis,
welcome plant, etc. and be sure to send their home.
d. Coordinate with their manager to schedule the HR onboarding. Aim to make this the
first onboarding experience.
e. The first day: “virtually” present about company, the teams the day-to-day.
f. Let the office know there’s a new employee on the cross communication channel.
g. Check in throughout the week with manager and employee!
h. Introduce during virtual happy hour!

8. People Experience
● How do you maintain the people experience when WFH?
1. Maintaining day-to-day:
a. Check in, check in, check in! Yes, hearing your voice and seeing you on video will
go a long way. Your employees will need this.
b. Continue the one-on-one talks with the new employees (we do 1 & 3 months). If
necessary, sit with relevant managers post one-on-one. (while maintaining the
promised confidentiality).
c. Happy hour. Don’t skip it. Do it virtually (we use Zoom). It works and puts a smile
on everyone's faces. Communicate the new updates. Play fun trivia games. Be
together.
d. Continue any scheduled company “All Hands” virtually.

9. People Experience
● How do you maintain the people experience when WFH?
2. Birthdays, work anniversaries, holidays:
a. Update the office on employee birthdays & work anniversaries on the cross
communication channel.
b. On employee’s birthday send something sweet to the house! (we use Sweetbox).
c. Repeat “step b” for employee anniversary.
d. During national holidays have a virtual “toast”. Set up a time that works for the
employees and get your drink of preference ready.
e. Send virtual gifts for holidays. (we use Buyme).

10. People Experience
● How do you maintain the people experience when WFH?
3. The People Manifesto:
a. Listen to what the people have to say and try to calm any nerves when possible.
b. Be transparent with the company on any changes.
c. Keep being positive, when you’re positive they can feel it!
d. Promote the virtual small talks! Everyone misses the coffee breaks. Let them
know it’s okay and even healthy to have the breaks and see their office BFFs.
e. Communicate constantly. All business updates, people updates, ideas, memes
birthdays etc., communicate it to the company (we use Workplace).
*Remember be patient, understanding and open to new ideas!

11. Off-boarding Employees
● How do you off-board the employees when WFH?
Virtualize the off-boarding experience:
a. Speak to the relevant managers to understand the reasoning behind the leave.
b. Coordinate with IT/Office Manager to off-board softwares, emails, entrance card
etc. and to collect computers, cables, Ten bis card etc.
c. Schedule a virtual off-boarding Exit Interview with the employee. Be patient, kind
and listen to what they have to say! It’s an important learning experience.
d. Sit virtually with the managers to go over the Exit Interview insights.
e. Communicate to the employees (on their last day) when an employee leaves the
company. This will give them a chance to say goodbye virtually.
f. Send a small goodbye gift on their last day! Off-board with a good taste.

12. Tips for success.
Communicate
constantly.
Business updates. New
features. Fixed bugs.
Dashboards. Employees.
Everything.
Communication is the
way to survive.
Be flexible.
Can’t stress this enough.
This is key to every HR
process. People who WFH
have different types of
stressors. Difficult times
calls for flexible people.
Listen, check-in,
repeat.
It’s a hard time, we all
need to be listened to
and heard.

13. Tips for success.

14. Thank You!