This document discusses conflict resolution over maintenance issues between landlords and tenants. It outlines common maintenance problems that can cause conflicts, such as cleaning, plumbing, and pest issues. The presentation recommends being patient and calm when resolving conflicts, and using a conflict resolution model to address issues in a timely manner. Resolving conflicts improves relations between landlords and tenants, saves costs, enhances reputations, and improves problem-solving skills.

1. Conflict Resolution over
Maintenance Issues
Presenter: Harshdeep Singh, Simran Simran, Catherine M Skulmoski,
Xuanrui Zhang
Date: 2023-03-17

2. Learning Objectives
• Understand common maintenance-related conflicts that arise
between landlords and tenants
• Learn the importance of addressing conflicts in a timely and effective
manner
• Learn strategies to effectively resolve conflicts related to maintenance
issues
• Practice conflict resolution skills in role-play scenarios

3. Introduction
• Overview
• Why it is important in Elite property management

4. Challenges
• Cleaning problems, plumbing problems, electrical problems, insect
problems, etc.
• Example: After a tenant uses a contractor provided by the company
to perform cleaning work, they are not satisfied with the results. The
tenant may refuse to pay and have a dispute with the contractor.

5. Approach to the solution
• Be patient and calm
• Use Conflict Resolution Model

6. Benefits of solving issues
• Improve relations between landlord and tenant
• Save costs
• Improving reputation
• Enhance your problem-solving skills

7. Reference
• Elite Property Management Services. (n.d.). https://elitepms.com/
• Katz, N., & McNulty, K. (1994) Communication and conflict resolution
skills. https://www.maxwell.syr.edu/docs/default-source/ektron-
files/conflict-resolution-nk.pdf?sfvrsn=4de5d71e_5