advanced_survey

112691 | rewardsnetwork.com
October 2013 - October 2014
Mazatlan
X SURVEY RESULTS
14450 Woodinville Redmond Rd
Woodinville, WA 98072
Report Period:
Report Executed:
Report Type:
October 9, 2014
Monthly
Rewards Network Customer AnalyticsSM
© 2014 Rewards Network Inc. All Rights Reserved
1 2 - CBSA
79735

Seattle-Tacoma-Bellevue, WA
Monthly Survey Analytics
Post-Dine Survey Insights
Mazatlan
Report Period: 10/2013 - 10/2014
2 - CBSA
Overall Survey Responses
3.8 4.3 4.1
TotalRepeatInitial
Actual survey question: How would you
rate the following...
4.0 4.3 4.1
Cleanliness
Value
Food
Service
3.8
4.1
4.0
3.9
4.3
4.1
4.1
4.4
4.3
3.7
4.2
4.0
Value
Service
3.9
4.3
4.1
4.0
4.2
4.1
4.0
4.3
4.1
3.9
4.3
4.1
Cleanliness
Restaurants included in comparison set:
Your Overall Experience
Your CBSA:
289
Total ResponsesRepeat Responses
200
Initial Responses
89
RESTAU
RANT
Food
175
Initial Repeat Total
CBSA Overall Experience
RESTAU
RANT
1 112691 | rewardsnetwork.com

Report Period: 10/2013 - 10/2014
2.8
3.2
3.6
4.0
4.4
4.8
5.0
O
ct '13
N
ov
'13
D
ec
'13
Jan
'14
Feb
'14
M
ar '14
Apr '14
M
ay
'14
Jun
'14
Jul '14
Aug
'14
Sep
'14
O
ct '14
2.8
3.2
3.6
4.0
4.4
4.8
5.0
O
ct '13
N
ov
'13
D
ec
'13
Jan
'14
Feb
'14
M
ar '14
Apr '14
M
ay
'14
Jun
'14
Jul '14
Aug
'14
Sep
'14
O
ct '14
2.8
3.2
3.6
4.0
4.4
4.8
5.0
O
ct '13
N
ov
'13
D
ec
'13
Jan
'14
Feb
'14
M
ar '14
Apr '14
M
ay
'14
Jun
'14
Jul '14
Aug
'14
Sep
'14
O
ct '14
2.8
3.2
3.6
4.0
4.4
4.8
5.0
O
ct '13
N
ov
'13
D
ec
'13
Jan
'14
Feb
'14
M
ar '14
Apr '14
M
ay
'14
Jun
'14
Jul '14
Aug
'14
Sep
'14
O
ct '14
2.8
3.2
3.6
4.0
4.4
4.8
5.0
O
ct '13
N
ov
'13
D
ec
'13
Jan
'14
Feb
'14
M
ar '14
Apr '14
M
ay
'14
Jun
'14
Jul '14
Aug
'14
Sep
'14
O
ct '14
88 198 Total:
Food Rating
Initial: Repeat: 286
Cleanliness Rating
Initial:89 Repeat: 200 Total: 289
Service Rating Value Rating
Initial:89 Repeat: 200 Total: 289 Initial:89 Repeat: 200 Total: 289
RESTAURANT
Mazatlan
112691 | rewardsnetwork.com1

Report Period: 10/2013 - 10/2014
% of all meal types
Ratings index
Value
Service
Cleanliness
Food
3.3
4.7
4.0
3.7
3.7
Breakfast
Overall Experience
Total number of responses
Low Month:
High Month:
0%
1%
1%
Lunch
9%
19%
28%
4.2
Ratings index
Overall Experience Value
Service
Cleanliness
Food
4.0
4.3
4.1
4.0
% of all meal types
Low Month:
High Month:
3.0
4.0
Dinner
21%
47%
68%
% of all meal types
Ratings index
Overall Experience
4.1
Low Month:
High Month:
3.7
4.3
Value
Service
Cleanliness
Food
4.0
4.3
4.1
4.0
Other
% of all meal types
1%
2%
3%
High Month:
4.0
5.0
Value 4.7
Service 4.7
Cleanliness 4.6
Food 4.4
4.7
Ratings index
Overall Experience
Low Month:
3.9
5.0
RESTAURANT
Sep 2014
Dec 2013
Dec 2013
Jun 2014
Aug 2014
Nov 2013
Apr 2014
Jul 2014
Mazatlan

30
Party of
Total number of visits
Initial:
Report Period: 10/2013 - 10/2014
1
4 | 1% of total
Repeat: | 10% of total
Total: 34 | 12% of total
Overall Experience
3.8
Value 3.7
Service 4.0
3.9
3.7Food
Low Month:
High Month:
3.3
5.0
Cleanliness
Party of 2
Initial: 55 | 19% of total
Repeat: 116 | 40% of total
Total: 171 | 59% of total
Overall Experience
4.1 Low Month:
High Month:
3.6
4.6
Value
Service
Cleanliness
Food
4.0
4.3
4.2
4.1
Party of
Party of
Party of
Party of
6+
5
4
3
Value
Value
Value
Value
Service
Service
Service
Service
Cleanliness
Cleanliness
Cleanliness
Cleanliness
Food
Food
Food
Food
4.0
3.9
4.3
3.9
4.3
4.2
4.2
4.5
4.2
3.8
4.1
4.5
3.9
3.7
4.0
4.4
Overall Experience
Overall Experience
Overall Experience
Overall Experience
Low Month:
Low Month:
Low Month:
Low Month:
High Month:
High Month:
High Month:
High Month:
3.5
3.5
2.0
2.5
5.0
5.0
5.0
5.0
Initial:
Initial:
Initial:
Initial:
Repeat:
Repeat:
Repeat:
Repeat:
Total:
Total:
Total:
Total:
6
5
13
6
6
5
20
23
12
10
33
29
|
|
|
|
2%
2%
4%
2%
of total
of total
of total
of total
|
|
|
|
|
|
|
|
2%
2%
7%
8%
of total
of total
of total
of total
4%
3%
11%
10%
of total
of total
of total
of total
RESTAURANT
Dec 2013
Sep 2014
Sep 2014
Jun 2014
Apr 2014
Nov 2013
Aug 2014
Jan 2014
Mar 2014
Oct 2013
Jul 2014
Nov 2013
4.4
4.2
4.1
4.2
Mazatlan

#5#4#3#2#1
they returned
influential reason
was the most
saidsaidsaidsaidsaid 4%7%14%21%54%
ServicePriceAtmosphereLocation
Food
Mazatlan
50%
13%
0%
25%
0%
13%
0%
Heard about it
from friends, family, etc.
Received an email
Found it on a website
Read about it in a magazine,
newspaper, etc.
Noticed restaurant sign,
walked or drove by, etc.
Used a mobile app
Other (TV, radio, etc.)
Actual survey question: How did you hear
Total Survey Responses: 8
Initial Repeat Initial Repeat
Likely or Very Likely
18%
76%
Not at all Likely or Unlikely
6%
0%
Actual survey question: How likely are you to...
32 members said Likely or Very Likely
2 members said Neither Likely or Unlikely
Likely or Very Likely
18%
76%
3%
3%
Not at all Likely or Unlikely
Actual survey question: How likely are you to...
32 members said Likely or Very Likely
2 members said Neither Likely or Unlikely
Actual survey question: What motivated you to come back to Mazatlan?
Please choose the reason that most influenced your return.
The question is only asked to customers who have previously dined and completed a survey at your restaurant.
Total Survey Responses: 28
2 members said Unlikely or Not at all Likely 2 members said Unlikely or Not at all Likely
Y
about Mazatlan
Report Period: 10/2013 - 10/2014

Overall
Experience
Food
5
Mazatlan
Report Period: 10/2013 - 10/2014
Survey Type: Cleanliness
4
Dined: 10/01/2014 Dinner $$
144
1
RESTAURANT
Service 5 Cleanliness 4 Value 5
2
Dinner $
4
Overall
Experience
Food 4 Service 5 Cleanliness 5 Value 4
Dined: 09/23/2014
3
4
Overall
Experience
4
5
Overall
Experience
Dined: 09/14/2014 Dinner $$$
Survey Completed: 09/22/2014 Survey Type: Cleanliness
Survey Completed: 10/06/2014
Great mexican food with good portion sizes and friendly service. It is one of our favorites!
My husband was interested in the all-you-can eat taco special, but I wanted something spicy. The only
dish I knew of was the Camarones a los Diablos, but I don't like shrimp. Our waiter said they would be
happy to make it with chicken instead and I was very happy with the (spicy) results!
We are fond of Mexican food and Mazatlán provided a very good experience for us.
Cheerful service, extensive menue, and reliably good food along with pleasant outside dining ( weather
permitting ) keep this restaurant on my short list.
1

ValueCleanlinessServiceFood
Mazatlan
Report Period: 10/2013 - 10/2014
144 RESTAURANT
3
Overall
Experience
5
Dinner $$
4
6
4 3 4
4
Overall
Experience
Dinner $$
7
8
5
Overall
Experience
Food 5 4 5 5Service Cleanliness Value
Dinner $$
Survey Completed: 09/03/2014 Survey Type: Cleanliness
Service Value4 4 4 3
Overall
Experience
Food
4
Dined: 09/13/2014
Dined: 09/08/2014
Dined: 08/26/2014
The location is great and they have a nice selection of menu items. However, the food is not as good
as other area Mexican restaurants. We stopped there for the location and convenience.
Had one of the better Mexican food meals we've had in the area. I had a shrimp dish that was
outstanding and my wife had a respectable burrito.
Food was excellent, server friendly.
Love taco Tuesday!
Cleanliness
1

Mazatlan
Report Period: 10/2013 - 10/2014
144 RESTAURANT
11
12
9
10
$$
Service Cleanliness Value
Dinner
They used to make good Margaritas, but not anymore. Very sad, looking for new Mexican restaurant
that knows how to make a original Margarita. One that has fresh squeezed limes.
Food and location still the best.Overall
Experience
Food 4 3 4 3
3
Dinner $
Service Cleanliness Value
I always enjoy my meals at Mazatlan. I meet friends here often.
5
Overall
Experience
Food 4 5 5 5
Dinner $$
Service Value
Lively fun place. Very busy, so parking was a bit tricky. Food was excellent, their "regular" margarita is
huge!
Overall
Experience
5
Food 5 5 5 5
Dined: 07/22/2014 $$Dinner
Stopped in for dinner in the bar, which we like to do when we are visiting this area. Service and food are
excellent as always and it's located in the middle of the Woodinville wine district.
5
Overall
Experience
Survey Type: BaseSurvey Completed: 07/28/2014
Cleanliness
Dined: 08/17/2014
Dined: 08/11/2014
Dined: 08/08/2014
1

Cleanliness Survey Analytics
Mazatlan
1 0
The exterior of the restaurant?
42
2%
0 0
Neutral
0%
Not at all Satisfied or Unsatisfied
2%
0%
0%
0%
15 26
Satisfied or Very Satisfied
98%
36%
62%
The dining table?
1 0
2%
2%
0%
Tables around you?
The restroom?
1
1
0
0
2%
3%
2%
0%
3%
0%
0
0
0
0
0
0
0%
0%
0%
Neutral
Neutral
Neutral
0%
0%
0%
0%
0%
0%
14
15
15
15
26
26
97%
98%
98%
47%
50%
36%
62%
36%
62%
Initial Repeat
Reporting Period
Oct OctAugJulJunMayAprMarFebJanDecNov
2 9
1 2 13
Sep
5
10
Initial 16
Repeat 26
Total surveys completed 42
1

Cleanliness Survey Analytics
Initial Repeat
42
Rewards Network Customer Analytics
SM
15 26Yes No 1 0
Yes 14 26 No 2 0
Initial Repeat
Strongly disagree or Disagree Neutral Agree or Strongly agree
2% 0% 98%
Initial:Initial:Initial: 1501 Repeat:Repeat:Repeat: 2600
Reporting Period
Oct Nov Dec Jan Feb Mar Apr May Jun
1 2
2
Jul Aug
9
13 10
5
Sep Oct
Repeat 26
Initial 16
33%
62%
5%
0%
2%
0%
36%
62%
Mazatlan

Food Survey Analytics
Mazatlan
84
Reporting Period
Oct
2
3 16
4
Nov Dec
6
19 18
8
Jan Feb
4
5
Mar Apr May Jun Jul Aug Sep Oct
Initial 24
Repeat 61
The presentation of the food (distinctive, fresh and appealing)?
2 0 0 1 22 59
2% 1% 96%
Satisfied or Very SatisfiedNeutralNot at all Satisfied or Unsatisfied
The temperature of the food?
3 0 2 1 19 59
4% 4% 93%
Not at all Satisfied or Unsatisfied Neutral Satisfied or Very Satisfied
The quality of the food (ingredients, freshness, texture)
1 0 2 2 21 58
1% 5% 94%
Not at all Satisfied or Unsatisfied Neutral Satisfied or Very Satisfied
The taste of the food?
2 0 1 2 21 58
2% 94%
2%
0%
0%
1%
26%
70%
25%
69%
2%
0%
4%
0%
2%
1%
23%
70%
25%
69%
2%
2%
1%
0%
Initial Repeat
4%
1%
2%
1

Food Survey Analytics
Reporting Period
84
2514No3610Yes
1% 5% 94%
59Repeat:20Initial:2Repeat:2Initial:0Repeat:1Initial:
Yes 20 60 No 4 1
Initial Repeat
Initial Repeat
12%
42%
16%
29%
24%
71%
5%
1%
Oct
2
3 16
4
Nov Dec
6
19 18
8
Jan Feb
4
5
Mar Apr May Jun Jul Aug Sep Oct
Repeat 61
Initial 24
Mazatlan

Service Survey Analytics
Mazatlan
Reporting Period
Oct
8
23 4
Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct
Initial 8
Repeat 27
35
Initial Repeat
The knowledge of your server?
0 2 1 0 7 25
Satisfied or Very SatisfiedNeutral
The attentiveness/availability of your server?
0 2 1 0 7 25
The friendliness of the staff?
0 1 1 1 7 25
The length of time to receive your food?
10 1 2 7 24
6% 3% 91%
6%
3%
3% 9%
6%
3% 91%
91%
89%
0%
6%
3%
0%
20%
71%
20%
71%
3%
0%
0%
6%
0%
3%
3%
3%
20%
71%
20%
69%
3%
6%
0%
3%
1

Service Survey Analytics
Reporting Period
Oct
8
23 4
Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct
Repeat 27
Initial 8
35
Initial Repeat
Yes 2 8 No 6 19
17%
54%
6%
23%
3% 6% 91%
Initial: 0 Repeat: 1 Repeat:0Initial: 2 Initial: 8 Repeat: 24
Initial Repeat
12No266Yes
17%
74%
6%
3%
Mazatlan

Value Survey Analytics
Mazatlan
Reporting Period
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct
12 11 9 Initial 32
20 23 15 1 Repeat 59
Initial Repeat
The price for the portion size?
0
90
5129325
0%
6% 6% 89%6%
32%
57%
2%
3%
The price for the quality of the food?
50285241
87%8%6%
31%
56%
2%
6%
1%
4%
50265220
52304230
The price for the overall experience?
The price for the quality of the beverages?
89%8%2%
90%7%3%
33%
57%
2%
4%
0%
3%
31%
59%
2%
6%
0%
2%
1

90
Value Survey Analytics
Reporting Period
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct
12 11 9 Initial 32
20 23 15 1 Repeat 59
Initial Repeat
2214No
15%
24%
20%
41%
3718Yes
Initial Repeat
53No5429Yes
32%
59%
3%
5%
5.8 5.75.7
out of 7 out of 7 out of 7
Initial Repeat Total 915932
Mazatlan

advanced_survey

Recommended

Recommended

More Related Content

Similar to advanced_survey

Similar to advanced_survey (20)

advanced_survey