Supply Chain Management: A Case of Herman Miller, Inc.

1. A Presentation on

2. HM’s Logo

4. Introduction
Who is Herman Miller?
Leading provider of the Products and Services for the work environment.
Type Public
Industry Furniture
Predecessor  Star Furniture Co.
 Michigan Star Furniture
Co.
 Herman Miller Furniture
Company
Founded
Zeeland United States
(1905)
Founder  D. J. DePree
Headquarters United States
Area served Worldwide

5. HM’s Owner
True owner of HM is
D.J.DE Pree
(Dirk Jan De Pree)

6. Mission Statement
We are working to get zero land fill, zero hazardous
waste generation, zero dangerous emissions into the
air, and zero process water emissions by
“2020”
A Better world happens at Herman Miller.

7. Fast Facts About HM

8. Goal of HM

9. HM’s Nature of Business
•Specializes in office furniture
•Being innovative
•Continuous expansion

10. HM’s culture

11. HM’s culture

12. HM’s culture

13. HM and the Environment

14. HM and the Environment

15. Economic Performance

16. Products
Seating(Chair)

17. Filing and storage
Products

18. Desks & Tables
Products

19. Healthcare
Products

20. Dining Meetings
Products

21. Outdoors Seating
Products

22. Products
Health Care

23. Top Competitors for Herman Miller, Inc.
Hni Corporation
Haworth, Inc.,
STEELCASE Inc.,

24. Alliance Partners of HM
CORT Rental Furniture
Eagle Group
Maharam, Edelman Leather,
Luna Textiles
Place Textiles

25. Cradle 2 Cradle Design Protocol
The characteristics design approach of last
Century was “CRADLE 2 GRAVE”.
New approach adopted by HM is

26. Cradle 2 Cradle underlying principles

27. Translating C2C Principles into Design

28. Implementation of C2C at HM

29. Implementation of C2C at HM

30. Implementation of C2C at HM

31. Implementation of C2C at HM

32. Manufacturing
•Mirra chair replaced by the “Aeron Chair”.
•Manufacturing line became shorter.
•Job Rotation make it more productive.
50 – 60 seconds roll off.
Herman Miller Production System (HMPS) Aligned with
Toyota Production System (TPS), with its policy of no
inventory, no wasted products, no wastes of time & parts,
The TPS is aligned with HMPS.
Implementation of C2C at HM

33. Supply Chain Management at HM
German plastic supplier secret issue.
Chemical Composition Secret
(Classic Coke Recipe Secret)
200 Suppliers were contacted to introduce “DfE”.
The goal was to build a relationship
with the supplier for developing
Common environment goals.

34. Supply Chain Management at HM

35. Sales & Marketing

37. HM and
The PVC Decision

38. The TPU (Thermoplastic Urethane)

39. TPU PVC
Abrasion resistant Can crack over time
Physical strength and elasticity Strength and elasticity degrade over time
High mechanical performance
Will not harden over time Will harden and discolour over time
Higher cost than PVC Lower cost than TPU
Breathable and odourless Odour
Low temperature resistant Will crack at low temperatures but out
performs TPU at high temperatures
Contains more dangerous chemicals including
halogen, plasticizer, phthalates which may
have serious health consequences
Can have flame retardants added Flame retardant although it gives off
dangerous smoke
Used in medical products Used in medical products
More environmentally friendly and can be
recycled
As PVC degrades the chemical bonds will be
broken and dangerous gasses will be released
along with corrosive acids
Good base to print logos on
TPU VS. PVC

40. Herman Miller’s Locale wins International Design Excellence Awards
(IDEA) Gold in the Office & Productivity category.
Guest / Lounge Seating category of the Best of NeoCon
2014 competition.
Herman Miller is recognized by Working Mother magazine as one of the
2013 100 Best Companies for working moms.
2013
A Candidate Experience Award recognizing our "outstanding
engagement with employment candidates" for the second consecutive
year.
2012
Herman Miller receives perfect score for fifth consecutive year in Human
Rights Campaign (HRC) Foundation's ninth annual Corporate Equality
Index.
2011
Herman Miller achieves 23rd year as industry leader in FORTUNE
magazine's "Most Admired" companies survey.
2011
Awards & Achievements