Communication & relationship v1

MEDAI GB ENTERPRISE
HUMAN RESOURCE DEPARTMENT
PREPARED & PRESENTATION BY:
Mr. NGOUN VUTHY
Email: hrm@freshyjuice.com
FRESHY & WINE UNIT
TOPIC:
COMMUNICATION & RELATIONSHIP
&C'
karR)aRs½yTak;Tg

karR)aRs½yTak;Tg
• niymn½ykarTMnak;TMng
• etICMnajénkarTMnak;TMngrbs;Gñkl¥ehIyb¤enA
• bMlas;bþÚr
• briyakasEdlminKYreFVITMnak;TMng
• Karyl;dwgdéTepSgeTot
• karTMnak;TMngeTAkan;mnusSmñak;²
• Feedback
• karTMnak;TMngkñúgkarsresr
• PaBxusKñaénvb,Fm’TMnak;TMng
• 7 CMh‘anEdleFVIeGaykarTMnak;TMng)aneCaKC½y

karR)aRs½yTak;Tg
eyIgTaMgGs;KñaKWeRbIR)as;PasaedIm,IeFVITMnak;TMng/ edIm,IsEmþg edIm,ITTYlnUvKMniteyabl;eTAvijeTAmk BImnusSmñak;eTAmñak;eTotEdleyIg
kMBugEtniyayCamYy.enAeBlEdlkarTak;TgmandMeNIkarehIyenaHskmµPaBénkarTMnak;TMngemIleTAhak;dUcCarlUnmincaM)ac;RbwgERbg.
ehIyenAeBlEdlkarTMnak;TMngmanPaBy:ab;yWnvijenaHskmµPaBénkarTMnak;TMngGacnigTTYlbraC½ydUckareLIgPñMxSac;GBa©wg.
We all use language to communicate, to express ourselves, to get our ideas across, and to connect with the person to
whom we are speaking. When a relationship is working, the act of communicating seems to flow relatively
effortlessly. When a relationship is deteriorating, the act of communicating can be as frustrating as climbing a hill of
sand.

karR)aRs½yTak;Tg
1>karTMnak;TMng
Interpersonal
relation
• GñkGaceFVIeGaykarTMnak;TMngkan;EtmanKuNPaBrvag
buKÁlmñak;eTAbuKÁlmñak;epSgdéTeTot.
Learned
behavior
• karTMnak;TMngKWeFVIeGayeyIg)andwgBIkiriyamayaT
rbs;buKÁl.
Perfect new
skill
• GñknigTTYl)anCMnajfµImYyeTotenAeBl
EdlGñkGnuvtþkarR)aRs½yTak;TgmYyenH.

karR)aRs½yTak;Tg
• CMnajkareFVITMnak;TMng
Love Intimacy
Reassurance
of worth
Relationships provide uskarTMnak;TMngGacCYyeyIgdUcCa³
• mankþIRslaj;
• manPaBsñitsñal
• manCMenOcitþd¾skþism
• CYybMpusKMnit
• karENnaM
• TTYl)anBt_man
• TTYl)anPaBrMePIbrIkray
Tangible
assistance
Guidance

karR)aRs½yTak;Tg
2>etICMnajénkarTMnak;TMngrbs;Gñkl¥ehIyb¤enA?
karsþab;
Listening
karsresr
Writing
karniyay
Speaking
karGan
Reading
Communication
Skill

karR)aRs½yTak;Tg
• Encouragement
• Feedback
• Appreciation
• karelIkTwkcitþ
• karpþl;Bt’manRtLb;mkvij
• kareGaytémø
We need
• Hesitation
• Doubt
• Result
We feel
• sÞak;esÞIr
• minR)akd
• lTæpl

karR)aRs½yTak;Tg
GENDER DIFFERENCE
 Men  Women
• To feel accepted.
• To feel admired.
• To feel appreciated.
• To feel approved of.
• To feel trusted.
• To feel validated.
• To feel respected.
• To feel understood.
• To feel reassured.
• To feel cared about.
qab;TTYlykPøam
karekatsresIr
qab;cUlcitþ
qab;sMerccitþ
qab;eCOrTukcitþ
R)akdRbCafaykCakar)an
eKarB
yl;c,as;
manTMnukcitþc,as;
ykcitþTukdak;

karR)aRs½yTak;Tg
3>bMlas;bþÚr
karpøas;bþÚr
Negotiation
Win-win
negotiation
Integrative
negotiation
Distributive
bargaining
Yes to the
person, No
to the task
QñH-QñH
rYmbBa©ÚlKña
pþl;karriH
Kn;
karTTYlyk
nigbdiesF

karR)aRs½yTak;Tg
EFFECTIVE COMMUNICATION HELPS IN..
What we gain
Civitkan;EtmansuxPaBl¥
More healthier life
manPaBsñiTæsñal
More satisfying
closeness
mansnþiPaB
More peace of mind
manpasuxPaB/GarmµN_l¥
More comfortable
manTæiBl
More influence
mankareKarBRslaj;
More respect
Understanding other
persons emotions and
handle
Understanding
different point if views
Giving emotional
support
Expressing difficult
feeling
Handling conflict
Making
Request
Effective
Communication

karR)aRs½yTak;Tg
Dealing
with
unhappy
person
Difficult
Situation
Delivering
bad news
Communicating
in a crisis
Dealing with
unfair
criticism
Conflict
resolution
niyayCamYybuKÁl
minsb,aycitþ
niyayriHKn;min
RtwmRtUv
niyaymincMRbFanbT
edaHRsayCMelaHvivaT
4>briyakasEdlminKYreFVITMnak;TMng

karR)aRs½yTak;Tg
5>karyl;dwgdéTepSg²eTot
WHEN WE TURN TO OTHERS..
E
A
R
Empathy
Acceptance
RespectkarTTYlyk
kareKarB
karyl;citþ Use to listen
L
I
S
T
E
N
Learn
Initiate
Empathize
Need
kareron
pþÜcepþIm
KMnit
RtUvkar
Silently
Testes¶oms¶at;
eFVIets

karR)aRs½yTak;Tg
Listen More
Talk Less
VDO

karR)aRs½yTak;Tg
6>karTMnak;TMngeTAkan;mnusSmñak;²
eFVIeGaymankarcab;GarmµN_Camun(Making a great first impression)
Pasakayvikar (Body Language)
EktRmUvnUvGtþcriksnÞna Developing “Character”
manskmµPaBsþab; (Active Listening)
sþab;edayykcitþ (Empathic Listening)
epþatGarmµN_/eGay)anyl;/bBa©úHbBa©Úl (Thinking on your feet)
1
2
3
4
5
6

karR)aRs½yTak;Tg
7>Bt’manRtLb;mkvij Feedback
Managing compliant and feedback
¬pÞal;mat;¦ Oral ¬karsresr¦ Written
360° Feedback
¬skmµPaB¦Action ¬es¶oms¶at;¦ Silent
Giving and Receiving feedback
¬Rsb¦Positive ¬bdiesF¦Negative

karR)aRs½yTak;Tg

karR)aRs½yTak;Tg
8>karTMnak;TMngkñúgkarsresr

karR)aRs½yTak;Tg
niyaymincMRbFanbT
GnþrTsSn³
emIlEktRmUv
evyüakrN_nigkarRbkb
karENnaM
rcnasm<½næ
kMNt;sBaØac,as;las;
kMNt;cMNaM

karR)aRs½yTak;Tg
sYsþI ¡
9>PaBxusKñaénvb,Fm’TMnak;TMng

karR)aRs½yTak;Tg
eCaKC½yTaMg
10
ecHsYrsMnYr
sMKal;TsSn³
sagkaryl;
dwgedayxøÜn
Ég
TTYlsÁal;PaB
sµúKsµaj
eCosvagkar
ExVgpñt;KMnit
eKarBPaB
xusKña
sþab;eGay
)anTan;
esµaHRtg;
ecHbt;Ebn
KitmþgehIy
mþgeTot

karR)aRs½yTak;Tg
10>7CMh‘anEdleFVIeGaykarTMnak;TMng)aneCaKC½y
1
• sþab;eGay)anc,as;nigedayTTYlxusRtUv (Listen more carefully and responsively)
2
• Bnül;BIkarsnÞnanigeKalbMNg (Explain your conversational intend and invite consent)
3
• bgðajeGay)anc,as;ehIyeBjelj (Express yourself more clearly and completely)
4
• bkERbnigBnül;sMeNIreGay)anc,as; (Translate and explain your request)
5
• begáItnigsYrnUvsMnYrebIkeGay)aneRcIn (Ask question more open ended and creatively)
6
• bgðajBIrcMnucTTYlykenigsresIrGay)aneRcIn (Express more appreciation)
7
• RBmTTYlykkarbeRgonbEnßmsMrab;karrs;enA (Adopt the continuous learning approach to living)

karR)aRs½yTak;Tg
° Have to know bad or good
° More comfort “face to face”

Communication & relationship v1

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