This document is a curriculum vitae for Vonani Eldah Maswanganyi. It includes her personal details like name, date of birth, address and languages spoken. It details her education history including completing Grade 12 in 2008 and obtaining IT certificates from Central Johannesburg College. Her work experience is listed, including her current role as an IT desktop support and telephone administrator intern at the Gauteng Department of Health since 2014. Her duties are outlined. References are also provided.

1. CURRICULUM VITAE
OF
VONANI ELDAH MASWANGANYI
PERSONAL DETAILS
SURNAME : Maswanganyi
FIRST NAME : Vonani Eldah
GENDER : Female
DATE OF BIRTH : 22 05 1991
IDENTITY NUMBER : 9105220645087
POSTAL ADDRESS : 3695 Shamkwangwa Street
Chiawelo
Soweto
1818
EMAIL ADDRESS : veswangs@gmail.com
CELL NUMBER : 0835328308/0730040767
RELIGION : Christianity
MARITAL STATUS : Single
NATIONALITY : South African
HOME LANGUAGE : Xitsonga
OTHER LANGUAGES : English, IsiZulu, Tshivenda & N.Sotho
HEATH : Excellent
EDUCATIONAL DETAILS
SECONDARY SCHOOL
LAST SCHOOL ATTENDED :E.p.p Mhinga Secondary School
YEAR OBTAINED : 2008
HIGHEST GRADE PASSED : Grade 12
SUBJECT PASSED : Subject
Xitsonga
English
Life science
Geography
Mathematics
Physical Science
Life orientation
TERTIARY EDUCATION
INSTITUTION : Central Johannesburg College (CJC)
CERTIFICATE : IT Essentials
MAJOR SUBJECTS : Introduction to Computer

2. :Safe lab procedure
: Computer Assembly
: Operation System
: Network Security and Communication
:Advanced Network and Security
CERTIFICATE :CCNA 1 (Cisco)
MAJOR SUBJECTS : The Internet and it uses
: Help Desk
: Configuration Network devices
: Routing
: Isp Services
: Troubleshooting
WORK EXPERIENCE
GAUTENG DEPARTMENT OF HEALTH
37 SAUER STREET ,BANK OF LISBON , JOHANNESBURG AND 35 PLUNKETT AVENUE AUCKLAND
PARK
POSITION: IT DESKTOP SUPPORT AND TELEPHONE ADMINISTRATOR (INTERN)
DATE: 05 MAY 2014 – PRESENT
JOHANNESBURG SOUTH DISTRICT
DUTIES :
IT TELEPHONE ADMINISTRATOR
 Data Capturing
 Emails and 3g device configurations
 Filling the incoming documents
 Customer care/call centre
 Booking users cell phones for repair
IT DESKTOP SUPPORT
 Assist pc users on the network locally and remotely with
day to day IT problems.
 Assist with Microsoft pc networks and printer related
problems.
 Installation and configuration of new user pc
 Pc hardware fault finding and support
 Software support
 Network installation and setup
 Printer support

3.  Pc setup
 Ensuring correct software is loaded onto the users
machine before delivering.
 Help desk
 Troubleshooting computers and network problems
 Connecting users pc to the network printer
Computer Literacy Skills
 MS Word
 MS Excel
 MS Outlook
 PowerPoint
Communication skills&Interpersonalskills
 Acknowledge request and give feedback verbally.
 I have good communication skills both verbal& written.
 I assist with answering queries telephonically and walk-ins clients.
REFERENCES
COMPANY : Department Of Health
POSITION : Telephone administrator
CONTACT PERSON : Siphenuka N.P
CONTACT NUMBER : 0113553522/0829248013
COMPANY : Department of Health(Medical supply depot MSD)
POSITION : Network controller
CONTACT PERSON : Phaswa T
CONTACT NUMBER : 0116289202/0823165656
COMPANY : Central Johannesburg college
POSITION : Lecture
CONTACT PERSON : Harmony
CONTACT NUMBER : 0118392781/0730246540