This document discusses various topics related to incident management, problem management, change management, and continuous improvement at Optus. It specifically mentions incident management, problem management (root cause analysis/request for change), change/service management, and continuous improvement plan. The document also discusses benefits of implementing daily partitioning for a monthly system, including drastically improved stats generation time, greatly reduced backup time, reduced number of major incidents, and more focused query performance.

1. Optus
GSMIS
INPP
DISC
COO
SMART
PAY
OLE
MRE
Incident Management
Problem management (RCA/RFC)
Change/Service Management
CIP (Continuous improvement Plan)
Application Availability Management

2. Part - ing Ways – The Daily Edge
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I want 13 I got 13
but I am late
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Monthly Daily System

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I want 13 I got 13
so fast
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Monthly Daily System
Part - ing Ways – The Daily Edge

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Drastically improved Stats Generation
Backup time greatly reduced
Number of Major Incidents - Reduced
Query Performance - More Focused
Part - ing Ways – The Daily Edge

5. • Stats generation time is consistent of 5 to 6 minutes through out the month.
• Time taken
o Before Daily Partition : 58Hour/month.
o After Daily Partition : 4Hour/month.
• 14 times of Time Saved from Original.
• Reports generation time is significantly improved.
• Backup time is significantly reduced by approx 300%.
• Day to day Manageability is simplified.
• Results of a query can be achieved by accessing a subset of partitions, rather than the
entire table which will improve the Query Performance.
• Major & Normal Incident Reduction.
Observations

6. Thank You