Using mobility to enhance customer relations

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CUSTOMER RELATIONS
Using Mobility to enhance Customer Relations
Mobility Solutions
Mobile technology continues to grow in Africa, with more and more people able to acquire mobile phones for everyday use. The wisest decision any business owner looking to increase the productivity and profitability of their business today, is grabbing the opportunity mobility or available mobile solutions, provide to reach the unreached.
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[VIRTUAL CITY LIMITED] Contact us today Sales@virtualcity.co.ke 0703091337

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In addition to enhancing your own business supply chain and productivity, mobility solutions work to improve customer relations too. The greatest power of mobility is the capacity to avail information to the grassroots. Mobility solutions provided by Virtual City are built to utilize this concept. A mobility solution will help you assemble information for your customer, relevant and personalized.
Relations enhanced in the field
A customer wants to get details on transactions he or she has engaged in over a period of time. The sales agent has all the information needed to satisfy the customer’s concerns. In a matter of seconds, the agent can access the specific outlet’s data and carry out a follow up in time.
Mobility solutions allow you to keep abreast with the latest discussions on social networks on your business by potential and actual customers. Interacting with them in the platform can enhance relations and point you in the right direction in satisfying them.
Take an example of Virtual City’s Distributr. With the system in the hands of the sales agent:
 All the necessary information on a customer is available and enables the agent deliver a great service experience
 A receipt is issued instantly once the customer is served
 The customer received personalized customer service
For Agribusiness
With Agrimanagr, a mobility solution for agro processors and food collection points, the farmer is your customer. He or she brings in agricultural produce to your centre expecting a service from you. Agrimanagr helps you earn loyalty and trust from them in the following ways:
 The electronic system of weighing and grading is faster than the manual system
 Farmer’s productivity and returns increase as the weighing is done to the last quantity of input
 The farmer receives a receipt instantly
 The farmer feels empowered as they get to keep accurate records of their own performance
 Integrity is enhanced as fraud is curbed
 Enhanced traceability throughout the processing of the transaction
Ultimately, less farmers turn to competitors as they feel satisfied with the services offered. In fact, Agrimanagr has increased farmers’ productivity. The input that is deemed negligible in the manual system is now included in the transaction, to the last grain.
Mobile business applications developed at Virtual City are designed to incorporate Mobile money which your customers rely on every day. Contact us today for a mobility solution suited to your business and customers.

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For more on mobile solutions that can help you to enhance relationships with your customers, contact us today.