Telephone etiquette is an unavoidable thing when it comes to business communication. If you are following the right ones, you are definitely turning a promising customer into loyal one.
2. It is one of the most
important things for your
staff to create a positive
relationship with the
customers while talking to
them on the phone.
3. To deliver exceptional customer
experience, good telephone etiquette
is an absolute necessity, to make
people feel good about doing
business with you and your company.
Here are the most important
etiquettes you need to know to make
your customer feels happy:
4. 1. Answering Quickly
Make sure to answer
incoming phone call as
soon as you can. No one
likes to wait, especially
the customers.
5. It will be good if you could practice
a general customer greeting. Start
by enunciating specific phrases that
can be used as a standardized
greeting.
This will also help you to develop a
polite tone of voice while
communicating.
2. Practice Makes Perfect
6. 3. Know Who to Connect to
There can be situations when
you will be unable to answer the
customer's call and will need to
transfer their calls to the right
person. So, make sure to
remember all the extensions and
connect to the right ones.
7. 4. Ask Before Putting on Hold
If customers want to speak with a
person who's not available at that
time, ask them politely whether
you can put them on hold for a
short time, or would they prefer a
call back whenever the
concerned person is available.
8. 5. End Call Properly
It is vital to end the call in the
right way. Try not to end the call
in a hurry. You must ask them if
there is anything you can help
them with, till the very end.
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