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Telephone Role Play


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Telephone Role Play

  1. 1. TELEPHONE ROLE-PLAY FOR C&O You have just 3 minutes to memorize your part!
  2. 2. <ul><li>Situation: Your colleague is calling you to tell you that he/she will be arriving late for work & sounds stressed out. Ask your colleague about why he/she is late. Ask about what he/she did last night and this morning. Be sympathetic! Try to include the following questions and responses. </li></ul><ul><li>Possible questions: </li></ul><ul><ul><li>What’s the matter? </li></ul></ul><ul><ul><li>What happened? </li></ul></ul><ul><ul><li>Did you oversleep / miss your train? </li></ul></ul><ul><ul><li>Was your train delayed / canceled? </li></ul></ul><ul><ul><li>Is there a lot of traffic? </li></ul></ul><ul><ul><li>Are you caught in a traffic jam? </li></ul></ul><ul><ul><li>Was there an accident? </li></ul></ul><ul><ul><li>What time can you make it to work? </li></ul></ul><ul><ul><li>What do you want me to say to the boss? </li></ul></ul><ul><li>Useful responses: </li></ul><ul><ul><li>Oh no! </li></ul></ul><ul><ul><li>How awful. </li></ul></ul><ul><ul><li>What did you do then? </li></ul></ul><ul><ul><li>And then? </li></ul></ul><ul><ul><li>Why … ? </li></ul></ul><ul><ul><li>That was a sensible thing to do. </li></ul></ul><ul><ul><li>Poor you! </li></ul></ul><ul><ul><li>Don’t worry about it. </li></ul></ul><ul><li>You are calling your colleague to tell him/her that you will be arriving late to work. You are feeling stressed because you are having an awful trip to work. Answer your colleague’s questions about your situation. </li></ul><ul><li>Things that went wrong: </li></ul><ul><ul><li>You went out last night, and came home really late. As a result, you overslept. </li></ul></ul><ul><ul><li>You got to the station late, and just missed your train. </li></ul></ul><ul><ul><li>The next train was too crowded to get on. </li></ul></ul><ul><ul><li>Then there was an accident at the station and all the trains were canceled. </li></ul></ul><ul><ul><li>You ran to the bus stop and caught a bus instead. </li></ul></ul><ul><ul><li>On the way, the bus got caught in a traffic jam. </li></ul></ul><ul><ul><li>You got out and are now walking to your office. It might take you another 30 minutes to get to the office. </li></ul></ul><ul><ul><li>You arrived too late for an important meeting, which had to be delayed because you weren’t present. </li></ul></ul><ul><li>A </li></ul><ul><li>B </li></ul>02 59 58 57 56 55 54 53 52 51 50 49 48 47 46 45 44 43 42 41 40 39 38 37 36 35 34 33 32 31 30 29 28 27 26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 09 08 07 06 05 04 03 02 01 00 :
  3. 3. Common Problems?