1. Vernard S. Blake
1505 Park Avenue, New York, NY 10029
646-341-1860
mrblakecsa@yahoo.com
PROFESSIONAL SUMMARY
9+ years of success as a customer service professional with high-profile companies including Saks Fifth
Avenue and Sky Ride Tours. Trained and managed over 30 employees. Experienced in coordinating daily
operations and employees’ schedules.
Portfolioof achievements includes generating revenue, implementing new marketing strategies and hiring
and training dynamic employees. Highly skilled in relationship-building withclients and co-workersacross
teams; exceptional writing, presentation and interpersonal communication skills.
WORK HISTORY
John Allan’sGroomingClub NewYork, NY
SalonCoordinator September2013 – December2015
 Coordinated daily operations of salon and assisted Club Directorin organizing events
 Maintained accurate payroll records, employee schedules, product and supply orders
 Generated $X for salon through sale of annual memberships and products
 Implemented new company marketing strategies, resulting in increase of revenue by X%
 Opened and closed registers, calculating and reporting daily profits to management
 Providedfriendly and efficientcustomer service while scheduling appointments, answering
incoming calls, responding to emails, and checking clients in and out
Sky Ride Tours-EmpireState Building New York, NY
FieldManager September2006 – September2013
 Interviewed and hired job candidates for various positions within company in order to build a
cohesive, knowledgeable and dependable team
 Supervised up to 30 employees in conducting interviews, administering tests, calling references and
checking backgrounds
 Employed conflictresolution skills to reconcile employee disputes and handle customer complaints
 Consistently exceeded daily and monthly sales goals, resulting in a net gain of $X for the company
 Kept meticulous records and compiled reports concerning recruitment, interviews, new hires,
transfers, promotions, terminations and performance reviews
 Trained entire sales team in customer service skills, preparing them to provide a friendly and fun
experience forall guests
Saks Fifth Avenue NewYork, NY
SalesSupervisor August2004– September2006
 Managed store, trained and supervised X retail associates
 Coordinated sales promotions, inventory replenishment, display changes, and advertising copy
 Oversaw placement of marketing materials and merchandise on sales floor
 Opened and closed cash registers, kept operating records, and prepared daily transaction records
for management
 Ensured store’s security by locking doors and setting alarms
EDUCATION
MonroeCollege Bronx,NY
Associate’sDegreeinBusinessMarketing May1996