Public Sector cio forum
transforming Service Delivery
January 21 – 22, 2010 | St. Andrew’s club and conference centre | 150 King Street West, toronto
featuring case Studies and
insights from these leaders and more
Chief Information Officer
Natural Resources Canada
ProGrAm cHAir Chief Information Officer
daniel larocque Hospital for Sick Children
Vice President, Canadian Public Sector
Open Text Corporation Assistant Deputy Minister &
Corporate Chief Strategist
KeYNote ADDreSSeS from Ministry of Government Services,
Government of Ontario
dr. ann Cavoukian Bill St. arnaud
Commissioner Chief Research Officer Ira Greenblatt
Office of the Information and Privacy CANARIE Inc. Assistant Auditor General and
Commissioner of Ontario Chief Information Officer
Jirka danek Office of the Auditor General of Canada
Corinne Charette Chief Technology Officer
Chief Information Officer Public Works and Government Services Michael ridley
Government of Canada Canada Chief Information Officer & Chief Librarian
University of Guelph
Chief Information Officer
Open Text Corporation
Chief Information Officer
Atlantic Canada Opportunities Agency
Chief Information Officer
Ontario Agency for Health Protection
marketing Partner member of media Partners
Chief Information Officer
City of Toronto
Enroll Today! call 1 888 777-1707 or fax 1 866 777-1292
register online at www.insightinfo.com/cio
in the broader public sector, it is evident that it has opened boundaries and brought down walls of bureaucracy,
increasing public engagement and bringing citizens closer to their governments. these advancements have also
brought on increased transparency, responsibility, and accountability. expectations of cios in the public sector
are higher and you are held to a higher standard of performance. How do you successfully manage this increased
responsibility? What can you do to improve service delivery in an era of tightening budgets? How do you tap into the
potential of Web 2.0 and social media tools to enhance public engagement?
the 2010 PuBlIC SECTor CIo ForuM organized by Insight Information is a strategic meeting, specifically designed to
address emerging issues faced by it professionals in the broader public sector across canada. this two day forum, driven
by case-studies, critical regulatory updates, and insightful keynote addresses will enable leaders and experts in the it
community to meet, exchange ideas and network with peers on common topics of concern. issues discussed at this
year’s conference include:
• improving the use of web 2.0 and social media
• cloud computing in the public sector – a roadmap
• the green shift and its impact on it – what is the role of the cio
• enhancing it governance practices in a distributed organization
• Privacy in an era of increasing collaboration and information sharing
• creating a secure environment for information exchange
• integrating recordkeeping functions to the business processes they serve
by committing to network and build connections with peers and experts who can share best practices, provide advice,
and brainstorm new ideas, you can be assured that time you spend out of the office will be well worth its while.
Gain additional presence and prestige in front of senior level decision makers through insight information’s sponsorship opportunities.
All of our exclusive sponsorship packages include a comprehensive suite of preferential benefits.
For further details, please contact amy leung at 416.642.6128 or firstname.lastname@example.org
WHo SHoulD AtteND
municipal, Provincial and federal Governments, Government • Vice Presidents, Directors, and managers of it
Agencies, Healthcare institutions, educational institutions,
• it Professionals responsible for:
crown corporations and others in the broader Public Sector:
- Web 2.0 or Government 2.0 Projects
• chief information officers
• chief technology officers - infrastructure
• Assistant Deputy ministers - Architecture
• information Security officers - iS/it Strategy
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receive a set of original materials as well as online access to fully searchable conference papers through Insight Information’s that will
serve as an invaluable reference source. to find out more, or to receive a free trial subscription, please go to http://inconference.insightinfo.com
11:00 | 11:45 CASe STuDy
tHurSDAY | JANuArY 21, 2010
Gov 2.0 at Nrcan – innovation, collaboration and
8:15 | 9:00
registration and continental breakfast Marj akerley
Chief Information Officer, Natural Resources Canada
Web 2.0 has started a “revolution” in government by providing
a new way of working together, enabling information sharing
and active community-based participation across government
departments, across jurisdictions and with citizens. Nrcan is in the
9:00 | 9:05 midst of this revolution. What began as a simple exploration into
Welcome remarks from insight a few ‘collaborative tools’, led to the launch of the highly successful
Nrcan resource Wiki and now a range of other tools that have
9:05 | 9:15
shown the power of community, the willingness to collaborate
chair’s opening remarks and the excitement brought on by new ways of working. in this
session learn how Nrcan overcame challenges in its journey
Vice President, Canadian Public Sector towards Web and Gov 2.0 and catch a glimpse into the next steps
Open Text Corporation they are considering.
• Where did it all start? Who was involved?
9:15 | 10:00 KeynOTe
• How does the NRCan Resource Wiki work?
update from the Government of canada
• How do you build and grow an active blog culture?
Corinne Charette • How do you manage employee involvement?
Chief Information Officer, Government of Canada • How do you monitor activity and ensure productive
10:00 | 10:45 KeynOTe
cloud computing: A roadmap for the canadian Public Sector • If they could do it all over again, what would they do differently?
• Where does it go from here?
Jirka danek 11:45 | 12:30
Chief Technology Officer, Public Works and Government Services Canada
the Next big thing: improving organizational
the technology world is abuzz over cloud computing. the next Effectiveness through Content Management
generation of utility computing is here and both geographically
and demographically, canada already has a competitive edge to Eugene roman
become a dominant force in this field. but where do we start? in Chief Information Officer, Open Text Corporation
this presentation, Jirka Danek, cto at Public Works Government
the fast rising content world is reshaping how every enterprise,
Services canada will take us through a vision on how we can
government and organization operates. unstructured content of
move forward and the role that the public sector can play in
various forms that are collaboratively developed and distributed
leading the charge.
can often overwhelm an organization and increase operating
• Applications for cloud computing in the public sector – costs while negatively impacting performance and service
infrastructure as a Service (iaaS) or Hardware as a Service delivery. if properly managed, it will allow you to control risk and
(HaaS), and Software as a Service (SaaS) options costs, empower employees and foster decision-making, stimulate
• What are the associated cost savings? What are the other agility and innovation, and provide a compelling experience for
benefits of operating in a cloud? end-users. eugene will provide an insightful perspective on this
• What are the associated risks? When does the cloud become emerging world and how to best move into it with confidence
a non-option? and forethought.
• Is cloud computing right for your organization? • When should Enterprise Content Management (ECM) be used?
• How to get started? Who should be involved in the process? What is the scope of using ecm?
How do you select the right opportunities for using cloud? • How have Web 2.0 projects redefined enterprise content?
• Putting the right change management strategies to address the What are the content management risks associated with Web
shift from traditional to cloud 2.0 or Government 2.0 projects? How can structured content
• Effectively working with the private sector – selecting the management assist in deriving optimal results from these initiatives?
right partners • What are the advantages of using content management, from a
• What next? Evaluating future opportunities in expanding the governance perspective?
use of cloud • What are the latest trends for agencies and institutions in
planning and implementing ecm systems? What are the future
10:45 | 11:00 opportunities that arise from using ecm today?
Networking Coffee Break
• Results achieved and what they would do differently if they
12:30 | 1:45
could do this again
Sponsored by 3:30 | 4:15 KeynOTe
Privacy by Design
dr. ann Cavoukian
Office of the Information and Privacy Commissioner of Ontario
1:45 | 2:30 CASe STuDy transparent government is open and accountable. Participation
e-collaboration at Sick Kids: creating a Secure confers legitimacy to all public sector activities. “Web 2.0”
environment for information exchange technologies promise to carry these ideals to new levels. the
advent of social media tools for mass publishing, sharing and
daniela Crivianu-Gaita collaborating are raising expectations of open access and
Chief Information Officer, Hospital for Sick Children participation. the social media phenomenon poses unique
Security is one of the key requirements in managing challenges and opportunities for the public sector in its efforts
information exchange in a collaborative environment. to stay relevant, achieve new efficiencies, engage clients and
At Sick Kids, establishing security measures to manage the stakeholders, innovate in service delivery, and to generally
transfer of sensitive patient information in e-collaboration become “smarter.” the transformation of government to “v2.0” will
projects is of the highest priority. What strategies did be data- and process-driven. Already, efforts are underway to tap
they adopt to manage information security risks? in this into Web 2.0 architectures, channels and processes to extend reach
presentation, Daniela crivianu-Gaita, cio of Sick Kids Hospital and achieve new economies of scale. We may be seeing the birth
will take us through critical considerations, challenges and of a new era of openness and availability of government data, but
solutions of this project, focussing on issues like: also new challenges to public sector responsibilities for managing
• Evaluating policies to ensure protection of privileged and and protecting the growing volumes of personal data involved.
sensitive information At stake is public trust in government and its data stewardship
commitments in the information era. by building privacy into their
• Knowing your risks and vulnerabilities
information systems and practices from the very start, a process
• Setting information-access privileges the commissioner calls applied Privacy by Design, public sector
• Balancing security and ease of use to maximise benefits of a agencies can transform to v2.0 and still retain the confidence of
collaborative environment citizen/clients by ensuring that data minimization, appropriate
• Future considerations to manage security in an safeguards, and individual participation principles are thoroughly
evolving project embedded in operations. come hear how applied Privacy by
Design can minimize the Web 2.0 risks of personal data over-
2:30 | 2:45
collection, breach, and misuse, and maximize the opportunities
Networking refreshment break to enhance individual access and organizational accountability.
2:45 | 3:30 CASe STuDy Privacy is an enabler, not an obstacle, to Government 2.0.
enhancing it Governance in a Diverse, Distributed 4:15 | 4:30
and locally Autonomous organization chair’s closing remarks and conference Adjourns for the Day
Michael ridley friDAY | JANuArY 22, 2010
Chief Information Officer and Chief Librarian, University of Guelph
in 2006, university of Guelph embarked on a journey to 9:00 | 9:15
enhance their it governance based on recognized best chair’s opening remarks
practices. in a highly diverse environment where responsibility
is distributed among several departments, it was clear that a 9:15 | 10:00 CASe STuDy
framework of accountability was required in order to align their Social media tools in the Government enterprise:
goals with the overarching policy, obligations and objectives of boon or bane?
the university. in this presentation, michael ridley will take us
through this transformation and address how it governance is rob dowler
used today to maximize resource utilization, foster innovation Assistant Deputy Minister & Corporate Chief Strategist
and achieve overall organizational goals. Ministry of Government Services, Government of Ontario
• The scenario – how IT was structured at the University ontario has been a world leader in the adoption of Web 2.0
of Guelph? issues and challenges in a decentralized and tools like social networking, mashups, and virtual worlds. in this
distributed environment presentation, rob Dowler, corporate chief Strategist will provide
• Establishing clear objectives for improving IT governance an overview of ontario’s award-winning work with Web 2.0 social
media tools, including oPSpedia. rob will also provide his insight
• Establishing a decision framework that supports a diverse,
on how Web 2.0 solutions can be implemented to ensure: agile
distributed, and locally autonomous organization
development, minimal cost, and enhanced productivity, all while
• Keys to success: overcoming challenges in process, politics, taking care to avoid inappropriate use.
culture, and change to achieve transformation
10:00 | 10:45 CASe STuDy • Leveraging enterprise architecture and business models to
Auditing it Projects facilitate and support rK
• Improvements and recommendations emerging from this project
Assistant Auditor General and Chief Information Officer 12:30 | 2:00
Office of the Auditor General of Canada Networking luncheon
• Role of the Office of the Auditor General of Canada 2:00 | 2:45 CASe STuDy
• What auditors look for in IT projects? understanding the business: managing it requirements
• Some examples of how we have applied that in past work in a Start-up Agency
10:45 | 11:00 Jim Tom
Networking Coffee Break Chief Information Officer
Sponsored by Ontario Agency for Health Protection and Promotion
following the SArS outbreak in 2003, ontario realized the critical
need for a central Public Health agency that is “arms-length” from
government and links researchers, practitioners and front-line
health care workers to the best scientific intelligence from around
11:00 | 11:45 CASe STuDy the world. the result was the establishment of the ontario Agency
meeting the challenges of municipal Government in the for Health Protection and Promotion (oAHPP), with an exciting
Digital World mandate that continues to evolve. early in its history, this agency
realized the strategic and integral contribution that it and im
dave Wallace must make. in this presentation, the oAHPP cio Jim tom will take
Chief Information Officer, City of Toronto us through their journey in understanding the “business” and
implementing it in a start-up agency.
the city of toronto is transforming itself into an ‘e-city’ through
a citizen-centric focus and use of more intelligent governance • Understanding the business – it’s not just technology
systems. in this presentation, Dave Wallace, cio of the city of • Analysing explicit and implicit requirements of the agency,
toronto will provide an overview of their strategy for harnessing staff, and stakeholders
the power of new technologies in order to improve capacities for • Identifying key capabilities and building a team
internal decision-making, service delivery and citizen engagement. • Practical solutions and their timing
• The power and promise of Web 2.0 (Gov 2.0) at the municipal level • Setting priorities
• Emerging technological capacities that governments must utilize • Planning in the context of a start-up and its continued evolution
• How can governments align information and technology strategy? • The journey continues
• Practical business models for effective technology adoption
2:45 | 3:30 KeynOTe
Green it: creative Ways to manage the Green Shift in the
• How do you balance political objectives with operational demands?
• Effective ways to increase accountability and transparency
11:45 | 12:30 CASe STuDy Bill St. arnaud
Chief Research Officer, CANARIE Inc.
establishing a Solid business foundation for the
New Gc recordkeeping Directive Global warming is the hottest topic of the decade and
governments around the world are faced with the challenge
ronald Surette of finding effective ways to reduce carbon dioxide emissions.
Chief Information Officer With a carbon output that is greater than that of the entire
Atlantic Canada Opportunities Agency aviation industry, it has been estimated that information and
the Government of canada has adopted a recordkeeping (rK) communications technology (ict) industry is a significant
regime to establish methods for its departments to effectively contributor of co2 emissions in the world. can a reversal of these
manage the information they create to aid decision-making, trends start in the public sector? can it start with the cio’s office?
demonstrate what they do for canadians and satisfy accountability in this keynote, bill St. Arnaud, will address this important issue and
requirements. library and Archives canada (lAc) is conducting a identify ways that you can be an integral part of this green shift.
project with the Atlantic canada opportunities Agency (AcoA) for • Green IT: Facts, fads, and myths
the purpose delineating the proposed rK regime and analysing • What initiatives can you as a CIO undertake to manage the shift
possible outcomes. in this presentation, ron Surette will take us to Green it? How do you steer clear of green washing?
through their experience in participating in this project and share • What targets or goals should you set? How do you monitor
his insights on: your performance? What is a good benchmark?
• Establishing a business context and need for recordkeeping • How green IT solutions can reduce energy and IT costs
• An integrated, function based classification system for 3:30
closing remarks from the chair and conference concludes
Public Sector cio forum
transforming Service Delivery
fiVe eASY WAYS to reGiSter call 1 888 777-1707 | fax 1 866 777-1292 | internet: www.insightinfo.com/cio
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January 21 – 22, 2010 | St. Andrew’s club and conference centre
150 King Street West, toronto
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