Change management involves redirecting individuals, teams, and organizations through transitions to new ways of thinking and working. It requires open communication, motivating stakeholders, and managing reactions to change, as transitions can be difficult. A successful change management process defines the reason for change, prepares stakeholders, plans and implements the change, analyzes and sustains the change over time through communication, training, and cultural shifts.

1. 8/7/2017 Change Management, Vanya Vladeva

2. What is Change Management?
• Approach to individuals, teams, organizations to re-direct and to go to
transition mode
• Constant challenge in all aspect of life
• Its effect can be sometimes difficult to manage
• Change can require a lot of mental effort
• Change success depends of the people mentality and culture
8/7/2017 Change Management, Vanya Vladeva

3. Why we need Change?
• The world has changed (user driven, big data, actionable apps, virtual
reality, IoT)
• The work has changed (cloud, mobile first, cost reduction, )
• The people has developed (everyone, everywhere, new set of values)
• Digitalization and mobile devices are revolutionizing work
• E-economy is a fact
• Need positive relations between new world of work and human
development
• Need sustainable and care work that will enrich human development
8/7/2017 Change Management, Vanya Vladeva

4. Why we need Change?
8/7/2017 Change Management, Vanya Vladeva

5. Human development
8/7/2017 Change Management, Vanya Vladeva
• Builders
• Baby boomers - associated with a
rejection or redefinition of
traditional values (1946->)
• Gen X – MTV generation as
active, happy, and as achieving a
work-life balance (1970->)
• Gen Y producing meaningful
work, preference for immediate
feedback, team-oriented
environment– (1980->)
• Gen Z – iGeneration, Neo-digital
natives, feeling comfortable with
technology- (1990->)

6. Change Management process
• Define the reason for a change
• Preparing for a change
• Plan for a change
• Implement and manage the change
• Analyze and sustain the change
• Change Management models and tools
• Change management deals with people
8/7/2017 Change Management, Vanya Vladeva

7. Change Management process
• Define the reason for a change:
• Understand need to change – urgent or not
• Understand nature of the change – outcomes and outputs
• Analyze the expected benefits to be sustained and long term
• Consider all other potentials and solutions
• Be prepared for different reactions – go into shoes of everyone
8/7/2017 Change Management, Vanya Vladeva

8. Change Management process
• Preparing for a change:
• Build your clear change vision and strategy - open communication
• Build stakeholder motivation, make sure everyone is fully on board
• Be prepare for reaction of change – shock, denial, resistant, resignation,
acceptance
• Break your project down into 3 stages:
• Awareness building
• Transformation
• Consolidation
8/7/2017 Change Management, Vanya Vladeva

9. Change Management process
• Plan for a change
• Develop an implementation plan
• Develop a communication plan – objectives, target audience, key messages,
channels and tactics
• Define roles (pilot users, key users, team leaders, facilitators )
• Define clear deadlines and timing
• Establish key measures for success – pre and post
evaluation
• Develop a Go Live plan
• Develop a Hyper care plan
8/7/2017 Change Management, Vanya Vladeva

10. Change Management process
• Implement and manage the change
• Channel your energy in the right direction – control and let Go
• Follow measures for success – individual, organizational
• Organize training to change perceptions and enhance expertise
• Hand out guidelines and information
• Implement, demonstrate, behave the change
• Manage, support the change, participate and engage
• Communicate, answer questions
• Never give up
8/7/2017 Change Management, Vanya Vladeva

11. Change Management process
• Analyze and sustain the change:
• Check the rules and procedures
• Test the change (nominated pilot users and listen to their reactions)
• Assess and communicate the result of the change
• Organize events to reward effort and success
• Build change culture, train and coach
• Communicate, communicate, communicate
8/7/2017 Change Management, Vanya Vladeva

12. Change Management tools and models
• RACI matrix • Skill Gap Analysis (focus on skills)
8/7/2017 Change Management, Vanya Vladeva

13. Change Management tools and models
• ADKAR • Kotter’s 8 step process to leading
change
8/7/2017 Change Management, Vanya Vladeva

14. Change Management tools and models
• Change Management dashboard:
• technology for change project evaluation
• Provides KPI at a glance relevant to objects and change processes
8/7/2017 Change Management, Vanya Vladeva

15. 8/7/2017 Change Management, Vanya Vladeva
Change Management - summary

16. Change Management - summary
• Approach to individuals, teams,
organizations to re-direct from “Old thinking”
and standards to “New thinking” and ideas;
• Focus on open communication and honesty
within the organization, teams, groups;
• Focus on challenging and lovely job
8/7/2017 Change Management, Vanya Vladeva

17. Change Management - summary
8/7/2017 Change Management, Vanya Vladeva
• Author: Vanya Vladeva
• Fac No 341316011
• ELFE, Mag. E-management, TU Sofia
• vvladeva@tu-sofia.bg
• vanya.vladeva@abv.bg
• https://www.linkedin.com/in/vanya-vladeva-2b9bb061/
• https://www.facebook.com/vanya.vladeva
• https://www.pinterest.com/vanyavladeva/
• https://www.instagram.com/vanyavladeva/
• More than 10 year experience in Supply Chain and Sales Operations. Skilled in Project
Management, Business and Strategic Planning, Digital processes and Digital operations.
Experienced in Leadership and team trainings.
Strong professional with a Master's degree in Accounting & Business Management and Master's
degree in Electronic Management.
Certified in NLP practitioner. Volunteer as Digital Transformer and Sustainability Ambassador