http://pgdmtopics.blogspot.in/ Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.

1. G.Aneela-161412
Priyanka Saini-161436

2.  What is BPO
 Business Models
 Benefits and Issues
 Top Rankers
 Conclusion

3.  Contract
 Back Office Outsourcing
 Front Office Outsourcing
OBJECTIVES:
 Reduction in transaction costs
 Optimizing Process efficiency
 Handle a large volume engagements
SERVICES:
 Call center services
 Data entry services
 Finance, accounting, analytics services etc

9.  Employment Generation
 Tax Income to the Government
 FDI Inflow
 Global Recognition
Issues
 High Attrition
 Poor Infrastructure
 Policies and Procedures
 For Higher Salary

10.  American Express
 Genpact
 Accenture
 Wipro BPO
 Sparsh Intellnet
 IBM Daksh
 ICICI
 HCL BPO

11.  Cheap Labour Costs
 Pool Of Skilled English-Speaking Indians
 Friendly tax structure