Responsiveness is an important component of the dimension of quality health services. It addresses the non healthcare needs of the clients who visits to healthcare institutions

1. RESPONSIVENESS
பபபபபபபபபபபபபபப
பபபபபப பபபப
DR.D.VENODEN
MEDICAL ADMINISTRATOR
MINISTRY OF HEALTH

2. Responsiveness
Responsiveness is how well the health system
meets the legitimate expectations of the population
for the non-health enhancing aspects of the health
system


3. HEALTH SYSTEM GOALS

4. HEALTH SYSTEM GOALS
 Health and Equity– ;
 Fair financing and financial risk protection –
 Responsiveness –
 Improved efficiency –

5. Components of Responsiveness
1. Dignity – ௌௌௌௌௌௌௌ
2. Confidentiality - ௌௌௌௌௌௌௌௌௌௌௌௌௌ பௌௌௌௌௌௌௌ
3. Autonomy - ௌௌௌௌௌௌௌௌௌௌௌௌௌௌௌௌ
4. Prompt attention - ௌௌௌௌௌௌௌௌௌௌௌ ப
ௌௌௌௌௌௌௌௌ
5. Social support during care - ௌௌௌௌௌௌௌௌௌௌௌௌ ப
ௌௌௌௌௌ பௌௌௌௌௌௌௌௌௌௌ பௌௌௌௌௌௌௌௌௌ ௌ
6. Basic amnesties - ௌௌௌௌௌௌௌௌௌௌௌௌௌௌௌௌௌௌௌ ப
ௌௌௌௌௌௌௌௌ பௌௌௌௌௌௌௌௌ பௌௌௌௌௌௌௌ
7. Right to choose the provider -
ௌௌௌௌௌௌௌௌௌௌௌௌௌௌௌௌௌௌௌ பௌௌௌௌௌௌ பௌௌௌௌௌௌௌௌ ப
ௌௌௌௌௌ

6. Dignity – ௌௌௌௌௌௌௌ
• Showing respect
• Communicating politely
• Maintaining privacy during physical
examination
• Dignity should be maintained even
after death

7. Confidentiality - ௌௌௌௌௌௌௌௌௌௌௌௌௌ ப
ௌௌௌௌௌௌௌ
• Medical history should be kept
confidential
• Unnecessary staff and visitors should
not have access to patient information
Breach of confidentiality can only
takes place in case of a court order

8. Autonomy - ௌௌௌௌௌௌௌௌௌௌௌௌௌௌௌௌ
• Involvement in decision making of the
treatment process
• Informed written consent prior to under
go procedures
Good communication
between patient and health
care provider is necessary
to ensure autonomy

9. Prompt attention - ொொொொொொொொொொொ
ொொொொொொொொ
• Access to health care
• Fast care in case of emergency
• Reduced or no waiting time
• Adequate time is spent in consultation

10. Social support during care -
ொொொொொொொொொொொொொொொொொ ொொொொொொொொொொ
ொொொொொொொொொொ
• Relatives and friends are allowed to
see the diseased
• Freedom for religious practices
• Relatives and friends are allowed to
provide food and other gifts to patients

11. Basic amnesties -
ொொொொொொொொொொொொொொொொொொொ ொொொொொொொொ
ொொொொொொொொொொொொொொொ
• Waiting area and ward – enough space,
seating, and ventilation facilities
• Clean and hygienic wash rooms
• Clean and healthy food and water
• Adequate directives to reach service
points
• Recreational facilities

12. Right to choose the care provider
ொொொொொொொொொொொொொொொொொொொொொொொொொ
ொொொொொொொொொொொொொ
• Right to choose the Doctor and other
health care provider
• Right to change the Doctor and other
health care provider