Xerius is a Belgian social fund. When redesigning their online platform, they integrated user testing in their work flow to improve their design based on user feedback. This case study shows the added value of an online user testing tool like UXprobe.

1. 1
CASE STUDY
WITH XERIUS
Presentation

2. 2
F E A T U R I N G
Presentation Overview
Xerius is a Belgian Enterprise Counter &
Social Insurance Fund.
THE COMPANY: XERIUS
1
A new platform that will reunite all
accountancy apps (Accdesk).
THE PROJECT
2
Designing the new platform brought
different challenges along.
THE CHALLENGES
3 Online User Testing tool and customized
services.
WHAT UXPROBE CAN DO FOR YOU
6
First results were collected very fast.
THE FIRST RESULTS
5
Read about how UXprobe User testing
tool was useful to tackle the challenges of
designing the new platform.
UXPROBE CONTRIBUTION
4

3. 3
Xerius is a Belgian
Enterprise Counter &
Social Insurance Fund.
Xerius helps, informs and
advises starting and
established entrepreneurs
with their start-up
formalities, social security
payments and
supplementary
insurances.
As many services
companies, Xerius also
provides softwares that
are developed in house.
Tom Lefevere works there
as UX designer. His
responsibility is to ensure
the quality of the user
experience for each
software that Xerius
provides.
1.
The
company

4. 4
2.
The
project
process was repeated with paper
wireframes. With that knowledge a
first prototype was developed with
clickable screens.
In september 2016, developers
started to code the first version of
the platform. To ensure the quality
of the user experience, Tom
decided to bring the users a step
closer into the process.
Tom is currently working on a
new platform that will reunite all
accountancy apps (Accdesk)
that Xerius provides as
separated products into a
single unified app.
As a UX designer, Tom believes
in the value brought by users’
feedback, and decided to test
concepts and designs for the new
platform starting at a very early
stage.
The first year has been devoted to
a research stage where
accountants were involved at each
phase. High level concepts were
shown as paper prototypes and
were validated based on
accountants’ feedback. The same

5. 5
F O R X E R I U S
3. The challenges
Convincing management of the
value of user feedback
CONVINCING
Gathering feedback from busy
professionals
GATHERING FEEDBACK
Transforming a tool that
accountants know well with the
goal of making it easier to use
and more pro-active
TRANSFORMING

6. 6
his choice of method was right and
to bring the added value to the
table to ensure the quality of UX
for the Accdesk new platform.
The new platform is about
transforming a tool (Accdesk)
that accountants know well and
use daily. That particularity
makes it especially interesting
from a UX perspective for at
least one reason: it means that
there are already active users
for that product and that they
can contribute.
Working in a small team with a
limited budget, Tom has also
enough freedom to choose how
he wants to do his job. Tom got
the approval to involve
accountants (the current users)
in testing the new platform, but
the process had to be a light
and easy, so that Tom could
take care of it by himself.
As in many companies, user
testing is seen as a costly, time-
consuming method that doesn’t
provide clear and measurable
insights. Tom had to prove that

7. 7
4.
UXprobe
contribution
Tom decided to use
UXprobe to perform
user testing. It would
allow him to continue
testing – as he did
from the very
beginning, but in a
more documented
and structured way
(videos of users &
their screens, data
collected as tests are
performed). This way
the qualitative data of
the user tests could
be base-lined and
measured in a
quantitative way.
With UXprobe, user testing
is easy to set up. Tom could
create test projects by
himself without asking the
help of any IT.
EASY TO SET UP
1
All results were
automatically gathered in
UXprobe’s dashboard,
allowing Tom to share clear
and convincing numbers
with his team.
CONVINCING NUMBERS
2
Videos showing users
struggling with the new
platform were a powerful
proof to identify usability
problems and make
significant design
improvements.
POWERFUL PROOF
3

8. 8
5.
The
first results
Tom has already contributed
to different improvements on
the design of the platform
based on the insights he has
collected during user testing.
He is still working on the
best way to have user
testing integrated into the
workflow of the whole
product team.

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T H E S A T I S F A C T I O N I S G R E A T W H E N
Y O U R E A L I Z E T H A T Y O U C O U L D
I D E N T I F Y R E A L P A I N P O I N T S A N D
S O L V E T H E M , J U S T B Y W A T C H I N G A N D
L I S T E N I N G T O Y O U R U S E R S .
T O M L E F E V E R E , U X D E S I G N E R AT X E R I U S

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6.
WHAT UXPROBE
CAN DO FOR YOU
Our tool allows you to create and
perform online user testing to
learn from your users and
improve your product.
USER TESTING TOOL
If you need help, our UX team
offers a customized service to
create the test projects, run them
and delivers actionable reports.
GET IN TOUCH >
SERVICES

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@uxprobe
@uxprobe
@uxprobe
@uxprobe
www.uxpro.be
2060 Antwerp, Belgium
jan@uxpro.be
+32 485 69 78 35
Design Center De Winkelhaak
Lange Winkelhaakstraat 26
2060 Antwerp
BELGIUM OFFICE
Get in touch with UXprobe
GET IN TOUCH