A complete, professional service for recording, storing and accessing fixed and mobile voice calls and digital communications.

1. Touch Call Recording Service
A complete, professional service for recording, storing and
accessing fixed and mobile voice calls, and digital
communications.

2. Call Recording specialist
• Call Recording as a service since 2010
• Multi-channel to support all customers
• Global delivery and support organisation
• Security approved by large enterprises

3. Market leader for Call Recording in the Nordics
• Five times honoured as Gazelle by DN.no
• 2012, 2013, 2014, 2015, 2017
• Twice recognised in 500 fastest growing
technology companies in Europe, Middle
East and Africa by Deloitte
• 2014, 2015

4. Multi-Channel Recording

5. Self-service web portal
• Role based user accounts
• Secure login
• Powerful search engine
• Search, retrieval, listen,
download and administration
• No recording of private calls

6. No recording of private calls
• Flexible whitelist with two variants:
• Personal whitelist for each employee
• Global whitelist for the whole
department/ company

7. Legal compliance
Compliant with MIFID2,
a directive for companies in the
financial services sector
Compliant with GDPR,
a regulation for Personal Data
Protection to prevent unauthorised use
of stored data

8. Turnkey service delivery
• Developed through years of
experience and close collaboration
with customers
• The service is continuously
enhanced, based upon customer
requests, market needs and legal
requirements

9. Included in the service
• Software assurance - always latest version
• Operation and maintenance
• 2nd and 3rd line support
• Senior support personnel
• Future-proof
• The service support todays and future legislations

10. Security
• Access control
• Flexible two-factor authentication
• Active Directory Integration - Single Sign-on
• Two-stage encryption model, compliant with ETSI TR
102 661
• ISO/IEC 27001:2013 certified
• Information Security Management System certification
• Security approved by Tier 1 banks and investment
firms

11. Data deletion – GDPR requirement
• All stored data is customer property
• Data will be stored forever, unless deleted by the procedure below
• Procedure for deletion
• Automatic deletion based upon time
• Manual deletion by specific administrator
• Order by customer and manual deletion by Touch
• The procedure can be configured individually per team if requested

12. Summary
• A complete Call Recording service
• Professional customer service
• Legal compliance

13. www.touchcallrecording.com