1. From human error through human element
to humanitarian value
A humanitarian risk assessment as a first step to cover the continuity of care?
By Toon van de Sande MA
2. • 12 years: Port of Rotterdam Apostleship of the
Sea (visited thousands of ships)
• 12 years: Sailing Pastor for the Dutch Dredging
and Offshore Industry (1300 days abroad in 70 countries,
First Emergency Response in 40 accidents and incidents)
• 5 years: One of the founders of MPHRP,
Maritime Piracy Humanitarian Response
Programme
• I consider myself as the least qualified to speak
on this summit because I am not a security
expert. Thanks any way for paying attention
• Pay attention to the logo.
3. Every proces of chance starts with an
element of Spiritension like:
• Anger
• Shame
• Uneasy Feelings
• Creativity
• Protest
Resulting in:
Emotional energy needed to work on a
change by using your common sense,
brains and the qualities of others in
order to improve an unwanted situation.
SOFT SKILLS?
4.
5. What happened with you when you
saw your child for the first time?
Hopefully you discovered what may be the best in the world, at least for this child:
• Universal values?
• Something ‘soft’ inside?
• and a sense of motivation???
6. A seafarer is not a fish!
Only mammals like whales are able to live in the sea: most of the mammals went
ashore.
Seafarers cannot survive at sea; they need a port to stay alive
The water the womb is the only ‘sea’ left in the female mammals body.
The sea does something with us…
7. What is a port?
• A very complicated place of exchange of persons, cargo, information
etc.
• A multicultural hotspot.
• Allthough very hightech, a port can be compared with a living body
and even the weakest parts of are of most importance.
• Everybody should feel safe and secure.
• There are many threats and risks.
• Therefore there is a need of communication and well structured
ordinary care.
9. Accidents like these should be
prevented
What motivates you most to contribute on more security?
• Tianjin or Aylan?
• Or your carreer/salary?
• Internal or external motivation?
Hopefully the combination of all...
10. Human Error and Human Element
in Risk Assessments
• On this summit we reflected on these measurable issues.
• Facts and figures: What Happened?
• Why? How?
• Prevention?
Outcome: Positive, Negative, Fragmented
11. What I learned on this Summit?
On Human Error:
On Human Element:
On Humanitarian Value:
12. Uneasy Feeling?
Based on my approach: Did I miss something?
• Is it mainly a head exercise?
• Where is the humanitarian involvement?
• How motivating and challenging was the input?
• Was the whole/holistic picture presented?
To improve the security situation:
Soft Skills as added humanitarian quality?
13. How can the security situation be
improved?
• By paying more attention to humanitarian values: “We should not
allow ourselves accidents to happen”.
• By adding internal motivation to external motivation.
• By adding soft/values based skills to hard skills.
• By research on ‘return on investment’ based on values based skills.
14. Continuum of Care
• Preparation, (INCIDENT), First Emergency response, Aftercare,
Rehabilitation, Justice
15. Constitutive elements of the
continuum of care
• Awareness
• Attitude
• Responsibility
• Policy
• Resources
• Crisis management
• Crisis Preparedness Planning
• Training
• Briefing
• Incident Reporting
• Family Liaison
• Information Sharing
• Aftercare
• Rehabilitation
• Insurance
• Justice
16. Humanitarian Risk Assessment
Constitutive
elements
From Human error through human element to humanitarian quality: 5 levels in crisis assessment Notes
Awareness
Maritime crime is not
considered as a
restriction in our
company
Maritime crime is an
sometimes discusses
(e.g. after an incident)
There is a basic
understanding by all crew
and other responsible
employees regarding
maritime crime
Maritime crime awareness
discussions and
preparedness drills are
standard practice in our
company
Our company encourages
crew to exceed the maritime
awareness and preparedness
standard practices and
discusses process
improvements and lessons
learned company wide
Attitude Security is not an issue in
our company
Security is an issue for
some after a serious
incident
There is a basic
understanding of security
amongst all crew
Security is seen as a
precondition to operate any
vessel.
Company actively searches
for security improvements
and actively communicates
lessons learned
Responsibility
Our company takes no
responsibility for crew
personal safety and
security
Our company takes
responsibility for crew
personal safety and
security
On our vessels any
crewmember is
responsible for his own
safety and security
On our vessels crew is
responsibility for own and
other crew members safety
and security
On our vessels crew take
responsibility, keep others
accountable for their actions
and make suggestions for
improvement
17. A feasable tool also regarding Port
Security?
Constitutive
elements
Score of
importance
and urgency
(1-10)
Achievable Objectives Possible improvements
elements
Suggested
Timeline
Short term
(one year)
Middle long
term
(2-3 years)
Long Term
(5 years)
Awareness
Attitude
Responsibility
Policy
18. Questions, Comments and Feedback,
• Return on investment?
• The assessment is still under
construction: improvements?
• Holistic?
• Soft skills: Values based skills?
• Time to change?
• What might be the first steps?
• Time to cooperate?
19. Thank You and lots of succes!!
Toon van de Sande
Spiritension
Kromhout 143f
3311 RE Dordrecht
The Netherlands
toonvandesande@hetnet.nl
+31650520817
www.spiritension.com
