Access Virtual Approach helps to reduce DSO and provides excetional, compliant solutions for early stage collections.

1. You can’t collect the
bill if your customer is
tired, frustrated and
afraid.
USING A VIRTUAL AGENT
IS EFFECTIVE, LOW-COST,
FRIENDLY AND
COMPLAINT.
Hi, My name is Susan, Thank you for
reaching out to me today. Would you like
to explore your payment options?
10 Reasons to enhance your collection treatment
with a virtual agent.
Handles early stage accounts cheaper, faster and better.
1.
2.
3.
4.
5.
6.
Increases Online Payments and Lowers Delinquency
Decreases Overall Call Center Traffic
Resolves Disputes
Collects ACH and Credit Card Payments
Increases Mobile Payments
Friendly application, promotes goodwill
7. Lower’s FTE Requirements
8. Increases Self resolution
9. Improves Customer Experience
10. Allows your staff to focus on late stage buckets to
prevent charge-off.
A Virtual Agent
never says the
wrong thing
It is always
compliant
It allows your
customer to explore
their options in a
non-intrusive
environment
For More Information
Jack Clark
Access Receivables
11350 McCormick Road
Executive Plaza III
Suite 800
Hunt Valley, MD 21031
jclark@acces-receivables.com