A case study

1. Transforming payments
in educational institutes
A case study
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2. A Glimpse Of Innoviti
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Case study: Transforming payments
in educational institutes

3. A Glimpse Of Innoviti
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Problem identification
• Time consuming: Billing and payment are two
independent activities
• Human errors: Entry of card numbers &
approval codes
• Excessive manual efforts
• Double debits adding to customer worries
• Double debits adding to customer worries
• Tedious MIS reconciliation at backend
• Extra man hours leading to additional costs
• Quality concerns
• No EMI’s

4. A Glimpse Of Innoviti
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Proposal
• Integrates billing tender modes with e-payment
acceptance to reduce reconciliation concerns
• Centralizes all transactions in cloud for least cost
routing (LCR) & automatic settlement
• Aggregates payment options – point redemption, EMI,
CC to simplify cashier process and enhances
customer experience
• Helps cut costs through fraud prevention and
improved productivity
• Helps in packaging services based on patient insights
• Supports marketing programs by offering an
unparalleled view of patient transaction analytics
uniPAY – Innoviti’s automation system for accepting credit/debit card
payments

5. A Glimpse Of Innoviti
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Existing transaction & reconciliation flow
Ramesh comes to
the bill counter of
Alpha Institute
He stands in the
queue & submits
the application form
Cash collected.
Txn closed
He swipes the card/
inserts it in EDC to
facilitate transaction
Txn info gets transferred
from EDC to acquirer
bank server thru phn
network
Acquirer bank transfers
data to issuer bank thru
VISA/ MASTER for
authentication
Txn gets approved.
Charge slip is
printed @ EDC
Money transferred
to Alpha Institute’s
account
Cash
Card
Billing process initiated.
Billing amt reflects on
billing system
He decides on
payment mode.
Transaction gets
initiated
Suresh – the cashier
manually enters bill
amt into bank EDC
Suresh handles the time
consuming manual
settlement @ EOD
Finance & Back end
teams of Alpha Institute
are consumed by
manual reporting
Suresh is unable to present EMI
options to support deserving students
without financial back-up unavailable

6. A Glimpse Of Innoviti
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Streamlining the flow using uniPAY
Ramesh comes to
the bill counter of
Alpha Institute
He stands in the
queue & submits
the application form
Cash collected.
Txn closed
He swipes the card/
inserts EDC to
facilitate transaction
Txn info transferred
from EDC to acquirer
bank server thru phn
network
Acquirer bank transfers
data to issuer bank thru
VISA/ MASTER for
authentication
Txn gets approved.
Charge slip is
printed @ EDC.
Money transferred
to Alpha Institute’s
account
Suresh handles the
time consuming
manual settlement
Cash
Card
Billing process
initiated.
Billing amt reflects on
billing system
He decides on
payment mode.
Transaction gets
initiated
Suresh – the cashier
manually enters bill
amt into bank EDC
Finance & backend
teams of Alpha
Institute are consumed
by manual reporting

7. A Glimpse Of Innoviti
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Revised transaction & reconciliation flow
Customer comes to
the bill counter
Billing.
Billing amt reflects
on HIS
Decision on
payment mode.
Transaction initiated
Cash collected.
Txn closed
Innoviti switch
transfers the data to
the acquiring bank
Cash
Card uniPAY client gets
invoked.
Amt details transferred
to EDC
Card swipe/ insert.
Encrypted data
transferred to uniPAY
client
Txn info transferred
from uniPAY client to
Innoviti Server through
hospital network
Acquiring bank transfers
the data to issuer bank
thru VISA/ MASTER for
authentication
Transaction settles
automatically.
Money transferred in T+1
days to ABC Hospital
account
Suresh now presents EMI options to
support deserving students without
sufficient financial back-up is made
available

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Benefits
 Increased sign-ups
covering infra costs
(with EMI options)
 Insights from
payments data
 Offers (cash
backs, reward
point redemption,
etc.)
 Deserving
candidates
sign up (EMI
options)
 Offline & Online
integration
Marketing
Finance/ Accounts
 Tracking & review
of student data
 Savings on telephone costs,
late settlement charges, DCC.
Nullification of cashier fraud
 No double debits  Monitoring &
measurement
 Quick MIS
reconciliation

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Benefits
 Faster, safer & more
convenient options  Higher
accountability
 No human errors
 Queue busting  Auto settlement
& reporting
Operations
S. No Summary of benefits Status
1 Quality 
2 Financial control 
3 Multi-bank acquiring for least cost routing 
4 Increased enrollments (with EMI options) 
5 Bajaj Finance EMI 
6 Student experience 
7 Employee satisfaction & retention 
8 Payments data driven promotional campaigns 

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New solutions implemented
• Billing system calls uniPAY client which is connected to EDC with a USB cable
• Card payment now takes place in an integrated mode where cashier swipes the card in the EDC
• Card information gets encrypted at EDC and transferred to uniPAY client
• uniPAY client transfers this information to uniPAY server using institutes network
• uniPAY switch then transfers the data to the acquirer bank
• Acquirer bank transfers the data to issuer bank for authentication post which it sends an authentication
code to EDC for printing the charge slip

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Approximate savings
Cost reduction/Revenue Unit Savings
Telephone cost Rs 262,800
Reconciliation issues Rs 238,150
Late settlement charges Rs 1,314,000
Late presentment charge-back cases Rs 39,420,000
Conversion of cash to card Rs 1,576,800
Fraud costs Rs 26,280,000
DCC savings Rs 6,570,000
Total cost reduction Rs 75,661,750
Cost reduction/Revenue % 0.29%

12. uniPAY from Innoviti
Redefining student experience & financial control at
educational institutes
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