1. TODD HORN 608-852-6425
Screen shots from an ASP.NET (VB) web based contact center workforce management and reporting
system that I wrote, develop, and maintain. In use by WEA’s contact center for the last 10 years.
Features include dashboards, agent and departmental stats and reports, contact center wallboard,
schedule entry/display/editing/adjustments, Cisco IP phone/HealthEdge/inContact database query
integrations, XML file data display/write, Cisco UCCX API integration, Google map API integration, LDAP
integration.
HOME/DASHBOARD
WALLBOARD

2. AGENT DASHBOARD
AGENT SCHEDULES

3. AGENT SCHEDULE EDIT/ENTRY
AGENT SCHEDULE ADJUSTMENT REVIEW/ENTRY

4. AD HOC DATABASE QUERY TOOL
AD HOC CONTACT CENTER METRIC REPORTING

5. CITY/COUNTY SEARCH WITH GOOGLE MAPS (API INTEGRATION)
CISCO IP PHONE RESOURCE MANAGEMENT (API INTEGRATION)