1. • 14 days of starting
• 30 days of starting
• 60 days of starting
• 90 days of starting
Setup
1. The setup process is simple. Choose the questions that best fit your company
(we have a list of recommended questions).
2. Identify the people to whom we escalate issues.
3. Determine who you would like to receive monthly reports.
The fee for the service is $14.50 per contact point. There is a one-time
setup fee of $1,250.
For more information, contact Todd Cornett, at
417-451-0853 or email todd@impacttrans.com
NEW DRIVER
SURVEYS
This program is pro-actively designed to measure driver satisfaction at strategic
touch points throughout the first 90 days of employment and beyond. It also
identifies drivers with problems before they get so big the driver decides to quit.
During the survey process, if we identify a driver with a problem, we immediately
escalate the issue to someone you have appointed to address it. Then we monitor
the situation to ensure the driver's concerns are addressed.
As a result of this proactive approach, our clients typically see turnover
reduced by 27% – 35%.
The strategic touch points and the questions asked are customized to
the client's specifications.
Here is an example of a proven contact schedule:
impacttrans.com
THE PROBLEM WITH MOST RETENTION EFFORTS
IS THEY’RE REACTIVE.
They don’t start until the driver says
“I’m going to quit.” By then it’s too late.
Kelly Anderson