4. Company Profile
CENTURY
THE BUSINESS
OF THE
21
st
Network marketing today is one of
the best businesses people could
get into. The opportunity to start a
business with relatively low start-up
cost and no significant business
experience while helping other
people is unmatchable. Because
of this, an ever-increasing number
of people, especially professionals
and entrepreneurs, are getting
on board the network marketing
train,thevehiclethatRobertKiyosaki
calls “the Business of the 21st
Century”.
• Donna Imson-Lecaroz | Chairperson
5. 05
Company Profile
START
LIVING
WITH PURPOSE
With more than 90 million people involved in network marketing worldwide, generating about
178 billion dollars in annual sales globally, more and more people are making their dreams
come true while helping others achieve their goals, and experiencing real prosperity.
Before profit, beyond prosperity, our purpose is to serve the world by being the change
and inspiring change. Our mission of RYTHM (Raise Yourself To Help Mankind)
provides the strong foundation to QNET’s remarkable growth and evolution in Asia
and beyond.
Our goal is to touch a billion hearts, not just once and not just for one year, but
always and forever so that we can look back and be proud of the legacy we have
left behind. Why? Because this is who we are.
7. 07
Company Profile
SS
Here at QNET, we want you to ‘Start Living’. It is inherent in everything that we do. The potential offered
by the opportunity itself is incredible – to be your own boss, working the way you want, when you
want, to build the financial resources to truly live life, to start living. The way in which QNET products
are designed is to improve and enhance the lives of our customers. And our fundamental belief in
giving back and ‘paying forward’ is conceptualised in RYTHM – Raise Yourself To Help Mankind.
With QNET’s ‘Start Living’ concept, we offer an all-encompassing approach to making a difference
to the lives of distributors, customers and all those around them.
QNET has a proud 15-year history, which has seen us trail blaze this profession in new
markets, working with local authorities and media to promote awareness and understanding
of what it means to be a networker. As you will see in this Profile, QNET is supported by
world-class facilities and infrastructure, including advanced IT platforms and warehouse
facilities, as well as global support centres and localised business tools – a platform for
performance that equips people to achieve personal and business success in a truly
exciting environment.
As your business partner, we are right here with you, supporting you every step
of the way. We help you on your journey so that you may raise yourself and,
in turn, help raise others in a never-ending ripple of caring. This is what the
concept of RYTHM – ‘Raise Yourself To Help Mankind’ – is all about. This is
what QNET is all about. Your dreams and goals, the obstacles you face
and the amazing achievements you accomplish are all part of your QNET
story – your global portrait of success.
Network marketing is one of the fastest-growing industries in the 21st
century and
represents a paradigm shift from the corporate ways of old. Network Marketing is
not a ruthless world; it is an industry where the success of one adds to the success of
everyone else. Network marketing is an established, legitimate and powerful way to
go from ‘making a living’ to actually ‘living’.
9. 09
Company Profile
QNET’s grass-roots business model enables ordinary people from all
walks of life to start their own business with minimal overhead. With
hard work and dedication, QNET distributors, known as Independent
Representatives (IRs), have the opportunity to become economically
self-sufficient, improving the life of their families and communities as
well as helping others to achieve their dreams.
At QNET, we are driven by two important philosophies: RYTHM
and InService.
QNET’s founders are profoundly inspired by the life and work of
Gandhi, a great leader, humanitarian and activist. The teachings
of Gandhi laid the foundation for RYTHM − Raise Yourself to Help
Mankind. The idea of empowering others to succeed in order to
be successful lies at the core of our business.
We advocate the concept of InService as an important characteristic
of leadership. Our founders have instilled a very strong culture
of service above self, in both the employees and the network.
We believe that serving others with humility is the true hallmark
of a leader.
QNET recognises that people are our greatest assets. Our distribution
network’s boundless energy is fuelled by a collective aspiration to
achieve financial independence. We are dedicated to giving our IRs
the tools and education they need to strengthen their understanding
of our products and business model and we are engaged in
developing them on a personal level.
At QNET, we celebrate ethnic and cultural diversity. Our leadership
team and employees are drawn from more than 30 different countries
and our customers are present in more than 100 countries. We take
pride in being the veritable United Nations of network marketing!
QNET is one of Asia’s leading direct selling companies,
offering meaningful products in diverse markets. We provide
borderless opportunities through our eCommerce platform
to everyday people in more than 100 countries.
11. 11
Company Profile
L
SINESS,
LOCAL PRESENCE
QNET has spent more than a decade developing a strong
global reach, with millions of satisfied retail customers
and independent distributors around the world. QNET’s
key markets are found within the diverse Asia Pacific, the
Middle East and North Africa, Central Asia, and West Africa
regions. We have recently ventured into Europe and Russia,
and have the distinction of being one of the first Asian
direct selling companies in these regions.
While the company’s global presence continues to grow, QNET is
actively localising operations in various markets to meet growing
demand and to better serve the need of distributors in emerging
markets. Localised operations provide tailored on-ground support,
after sales service, unique products customised for the market and
transactions in the local currency.
Additionally, in many key markets, QNET has partnered with local
entities to establish an agency representation for the company. These
agencies serve as support centres for our distributors in that country.
QNET strives to continually expand its local, on-ground support to best
service an expanding retail customer base and a growing network of
distributors.
12. Company Profile
DIRECT
SELLING
THE
INDUSTRY
Directsellingisagrowingandexcitingindustry
thatprovidescompaniesanalternativechannel
for the distribution and sale of products
and/or services directly to customers, away
from a traditional retail location. The industry
uses a variety of distribution methods;
multilevel marketing and network marketing
being two of it.
The rise of the emerging market middle
class, technological innovations and a
relaxing of restrictions on capitalism has
triggered a major growth in this industry. As
more people begin to discover the benefits
of a market-based economy, entrepreneurism
has flourished.
Global Direct Selling – 2013 Retail Sales. Published 28 July 2014.
Latest figure from World Federation of Direct Selling Associations.
www.wfdsa.org
Worldwide Sales in Billions of U.S. Dollars
Worldwide Sales Force in Millions of People
13. 13
Company Profile
THE DIFFERENCE
UNDERSTANDING
It is important to note that the direct selling industry is sometimes portrayed in a way
that is misleading and erroneous. Often, genuine companies are bracketed with pyramid
schemes that are fraudulent in nature. Pyramid schemes continue to harm consumers
across the world, and the media hype over these scams has led to increased scepticism.
Some of that scepticism has been unduly extended to direct selling.
QNET is known for its advocacy of direct selling and the need for legislation to regulate the
industry in emerging economies. Direct selling deserves to be protected by international
governments as it offers many well-documented benefits to the economy.
• Currently, direct selling is an approximately USD 178 billion industry.
• It has approximately 96 million people involved as distributors.
• Direct selling creates many entry-level jobs, which helps to reduce
unemployment and to empower those who are entrepreneurially minded.
There are a few ways in which consumers can protect themselves against being taken
in by pyramid schemes. While it can sometimes prove quite financially rewarding, direct
selling is not a get-rich-quick scheme. It is a tough business, one that requires real time
and effort. A genuine direct selling business will be up front about this as it recruits new
distributors.
• Direct selling companies, unlike pyramid schemes, deliver high-quality, legitimate
products and services and dedicate their resources to finding consumer products that
are appealing, useful, and valuable. Take for instance, a company like QNET, that offers
more than 30 product brands spread across seven different categories.
• Legitimate direct selling companies have restrictions in their compensation plan.
They limit the number of people who can earn a commission through sales. In a pyramid
scheme, there may be many people involved with distributing products – but only the
person at the top is likely to see any income.
• Reputable direct selling companies do not offer commissions solely based on
recruitment, and most of them do not make recruitment a requirement at all. Above all
else, these companies reward people for promoting products. In a pyramid scheme,
there is no financial return unless other people are successfully enrolled.
• Respectable direct selling companies offer their marketers solid training programmes.
Companies that actually care about the success of their distributors will invest in
professional development opportunities for those distributors.
• Direct selling companies have proper policies and procedures in place, and clear codes
of ethics. They aim to achieve long-term growth and prosperity by fostering a culture of
ethical marketing. The same is not usually true of pyramid schemes, which are dishonest
by their very definition.
15. Company Profile
R
INDUSTRY MEMBERSHIPS
• Direct Selling Association Malaysia (DSAM)
• Direct Selling Association Singapore (DSAS)
• Direct Selling Association Philippines (DSAP)
• Asia Pacific Customer Service Consortium (APCSC) (QNET Global Support Centre)
• Business Ethics Institute of Malaysia (BEIM)
• Hong Kong Health Food Association (HKHFA)
• Health Supplements Industry Association of Singapore (HSIAS)
• Contact Centre World Platinum Member (QNET Global Support Centre)
• Customer Relationship Management & Contact Centre Association (Malaysia)
(QNET Global Support Centre)
• Digital Commerce Association of the Philippines (DCOM)
CORPORATE RECOGNITION
• APAC Contact Center World
o Gold Winner, Best Small Contact Centre (2013)
o Gold Winner, Best Small Contact Centre (In-house) (2012)
o Gold Winner, Best Customer Service Executive (2012)
o Certificate in Best Practices (2011)
• Asia Pacific Customer Service Consortium
o Global Support Services of the Year (Direct Marketing) (2012)
o Integrated Support Team of the Year (Direct Marketing) (2012)
o Best Use of Knowledge Management of the Year (Direct Marketing) (2012)
o Contact Centre of the Year (Merit) (2012)
• The Internet Show eCommerce Website Awards – Finalist (2011)
• Obtainer Worldwide Direct Selling Awards
o Best Trainer (2011)
o Best Team (2011)
o Brand Marketing (2010)
• Networking Times Master Networker (2011)
• Recognition as one of the leading direct selling companies in Indonesia,
by DUIT! entrepreneur magazine (2010)
• CaseTrust (Storefront) accreditation for Good Business Practices (2009)
• Caring Company Award by Hong Kong Council of Social Service (2007-12)
• Best Companies to Work For in Asia Award by HR Asia (2015)
• CaseTrust-DSAS Joint Accreditation for Direct Selling Businesses for
Good Business Practice (2015)
LOGISTICS & IT INFRASTRUCTURE
• VeriSign SSL & ESSL security protocols
• CyberTrust Security accreditation
• Mobile apps, platforms & mCommerce
• 2FA security employed
• Logistics hubs with advanced computerised Warehouse Management Systems (WMS)
in Hong Kong, Malaysia and the UAE
• QNET’s web and mobile sites are certified by TRUSTe
17. 17
Company Profile
STORY
In the mid-90s, Vijay Eswaran and Joseph ‘Japa’ Bismark, two young men from drastically different
backgrounds came together in business and friendship. Having found reasonable success in network
marketing with an American company that was doing extremely well in the Philippines, the two joined
forces and their group called the V Team consisting of bright, motivated and talented men and
women, soon became the largest revenue earner for the American company.
At one point, they realised that the American firm was being dishonest with them and after all efforts
to rectify the situation failed, the V Team and a few of their leaders sat around Vijay’s kitchen to
discuss the next steps. About 1,500 people who had believed in the V Team leaders had joined
the team. What were they going to tell them? The easy way out was to tell them what the American
company owners did and wash their hands off any culpability.
However, they did not choose the easy way out. With the fate of thousands of their team members
at stake, and a liability in excess of USD 250,000, the two young men along with their core team
members made a bold and crazy decision to start their own company, with the sole purpose of
looking after the interests of the people that had trusted them and put their life’s savings into their
hands.
On that fateful day in September 1998 in the Philippine Stock Exchange Centre (formerly Tektite
Towers) in Manila, Philippines, the company today known as QNET was born.
And as they say, ‘the rest is history’.
OUR
A small group of people from different parts of the world,
led by a young Malaysian business major and a Filipino
martial arts expert were brought together by a twist of fate
in the vibrant city of Manila in the Philippines in the late 90s.
18. Company Profile
The company secures a landmark deal for official marketing rights to the
2002 FIFA World Cup Korea/Japan coin programme. QNET is also appointed
by the Food and Agriculture Organization of the United Nations (FAO) as an
exclusive worldwide agent of the FAO Gold Coins Programme.
QNET launches its QVI Club brand of holiday packages and
subsequently partners with one of the world’s leading providers
of products and services in the travel and leisure industries.
QNET is honourably appointed as a licensed distributor of
the Fédération Internationale de Football Association (FIFA)
commemorative coin programme for 89 countries.
The company acquires CIMIER®, a Swiss watch manufacturer in Zug, Switzerland, allowing
100% in-house design and manufacture of Bernhard H. Mayer® luxury product line.
The company makes a multimillion dollar investment in a resort on Koh Samui, Thailand
which was renovated and re-opened as Prana Resorts & Spa, a QVI Club ‘Home Resort’.
QNET, through RYTHM Foundation, plays an active role in relief operations throughout
countries affected by the December 2004 Asian tsunami.
1999
2001
2002
2004
2005
2006
QNET redefines the direct selling industry by being one of the first
Asian companies in the industry to embrace eCommerce. Product
portfolio expands to include luxury watches, jewellery, collectible
coins and numismatic medallions.
MILESTONES
19. Company Profile
QNET-sponsored CIMB Team QI-Meritus is officially confirmed as
Champion of the 2007 Formula BMW Asia Series in Shanghai, China.
QNET becomes the key sponsor and partner for the QI-Meritus
Mahara team in the first annual GP2 Asia Series 2008.
The company becomes the Official Direct Selling Supporter of the
Asian Football Confederation (AFC) Champions League (ACL) for the
2009-2012 season.
QNET introduces more revolutionary products with the home care
product line and the HomePure 7-Stage Water Filtration System.
QNET signs historic long-term partnership with Virgin Racing as the
official Direct Selling Supporter of Virgin Racing for the F1 World
Championship.
QNET begins operation from QI Tower, QNET’s own building in Kuala
Lumpur, Malaysia.
QNET expands its consumable product lines with new personal care,
home care and nutritional supplements. This push is also reflected in
NSF certification for HomePure products. NSF is an industry accreditation
that certifies the products’ exemplary standards.
QNET becomes the Direct Selling Partner of Manchester City Football
Club, the 2013-2014 Barclays Premier League Champions.
QNET launches Q10, its new super hybrid compensation Plan
that allows for 10 ways to earn.
2009
2008
2007
2010
2011
2014
2015
20. 20
Company Profile
Essential to the QNET business is the adherence to, and promotion of, professional marketing practices. Clearly stated in QNET’s
Vision and Core Values, professional marketing is considered the most important aspect when conducting business dealings and
in the behaviour of its Independent Representatives (IRs). QNET has publicly available Code of Ethics which all IRs are required
to understand and accept upon joining the business. The QNET Code of Ethics explains proper conduct of business for IRs to
practice and forms part of the QNET Policies & Procedures and all other binding regulations and agreements currently in place.
Additionally, QNET encourages all IRs to obtain and observe the Code of Ethics that has been provided by any Direct Selling
Association (DSA) in their respective countries if and where applicable.
QNET is backed by the QNET Advisory Board, comprising a team of legal and direct selling professionals who offer industry advice
and professional marketing guidelines to the company’s IRs.
In an industry that has at times been wrongly associated with unrelated, unsustainable marketing schemes and misunderstood due
to a lack of legal framework in some countries, QNET strives to be a beacon of transparency and legitimate operations no matter
where it does business. QNET enjoins all its IRs to adopt a consistent and professional attitude at all times.
MARKETING
PROFESSIONAL
21. Company Profile
OUR BUSINESS
OPPORTUNITY
Retail
Profit
SALES
GROWTH
LEADERSHIP
RSP Plan
Rank
Advancement
Early
Payout
Year-Round
Incentives
Main Plan
Rank
Advancement
Rank
Advancement
Bonus
New
Programme
Bonus
Step
Commission
Rank
Maintenance
Bonus
Repeat
Sales
Commission
QNET’S SUPER HYBRID COMPENSATION PLAN
THE POWER OF TEN WITH 10 WAYS TO EARN
Some of us dream of paying our bills each month without the burden and worry of whether there will be enough. Others have
visions of helping family members or even helping their neighbourhoods and communities in meaningful ways. And of course, at
one time or another, each of us has dreamt of a restful vacation with those we love, cherishing the happiness that comes when we
are stress-free. These are not just dreams; they can become reality with hard work put into the right business. Q10, the super hybrid
compensation plan from QNET packs the Power of Ten into your business to help you achieve these dreams and more.
You are in the business for yourself but not by yourself. You are QNET’s most important asset and with Q10, we are rewarding you
with a dynamic compensation plan that will let you live your dream and build your prosperity.
In addition to 10 income channels, the plan’s strongest aspect is the ability to create more! MORE volume, MORE income, MORE
often. All you have to do is focus on these key behaviours: Refer, Repeat, Rise and Retain.
22.
23. START
LIVINGWhen you consider how you want to live your life, it’s so easy to talk about the things you’re going to
do when you have the time, when your children are older, when you have the money, when you lose
weight, when you quit your job, when you start your own business...
It seems that far too often, that ‘when’ never arrives or, if it does, your fear or uncertainty about what
you want to do with your life makes you pick another ‘when’ in the future. You talk about becoming a
writer, an artist, a photographer, a business owner – whatever YOUR dream is – and yet you get lost
in the daily grind of your lives. You keep waiting for life to begin, real life…but there always seems to
be some unfinished business, something left undone.
Roman philosopher and statesman Seneca famously said – “Begin at once to live and count each
separate day as a separate life.”
Trying to decide what you will do with your life is a big decision, but deciding what you want to do
today, now, if you were to live it and count it as a separate life, feels much more manageable.
It is from such a scenario, the concept of QNET was born. A decision was made by our founders to
not let the clouds of misfortune get in the way of their dreams. They made a choice to not let the odds
beat them. They made a choice to start living again.
It is that same philosophy we apply to everything we do at QNET. We encourage you to discover
your passion and pursue it, to define your goals, dreams and desires. To find your purpose. To find
your WHY.
Whether its through our products or services that enhance your lifestyle, through our exciting
business opportunity that help you pursue your dreams of being an entrepreneur, through our training
programmes that help you grow and discover yourself, through our community outreach initiatives
that help you give back to your society, everything we do at QNET is designed to help you start living
your life, the way it is meant to be. To help you be whatever you aspire to be, every single day.
START TODAY. START NOW.
START LIVING WITH QNET.
24. 24
Company Profile
OUR
PRODUCTS
IN THE RIGHT BUSINESS
THE BEST PRODUCTS
The fundamental criteria for QNET’s product selection and development are: innovation; exclusivity; quality; uniqueness;
fitting into the philosophy of the company; and most importantly, fulfiling a need as a product that customers want to
purchase themselves and/or promote to others. QNET products are always, and only, introduced with the customer in mind.
The diversity of the QNET product range offers customisation for Independent Representatives (IRs) and alternatives in
building their business; the breadth and depth of the QNET product portfolio allows the very unique potential for our IRs
to specialise in either a single product line or dabble in the promotion of all.
To date, QNET offers more than 100 products throughout several specialised product categories. The wide range of
high-quality products gives customers the freedom to choose the right product that best addresses their needs and wants.
QNET is continually developing exclusive new brands that will enhance the lives of its customers, marking the natural
evolution of QNET’s product offering unique, high-quality luxury and durable goods, to well-researched and highly
effective consumable products.
Through stringent quality controls and working with top researchers, scientists and
manufacturing facilities in each field, QNET offers a wide range of lifestyle and wellness
products that have proven their appeal to people the world over. From personal care,
nutrition, cosmetics, home care and body and water energisers, to jewellery, watches and
holiday packages, QNET has worked hard to ensure it offers variety, thoroughly researched
products, and exclusive premium brands.
26. Company Profile
A VARIETY OF SCIENTIFICALLY RESEARCHED AND DEVELOPED PRODUCTS EXCLUSIVELY CREATED TO HELP YOU MAINTAIN
THE HIGHEST QUALITY OF LIFE BY IMPROVING YOUR HEALTH AND WELLNESS FROM THE INSIDE OUT.
HEALTH &
WELLNESS
28. Company Profile
BRING OUT YOUR INNER BEAUTY AND STAND CONFIDENT TO CHASE AFTER YOUR DREAMS WITH PRODUCTS THAT
ENHANCE THE WAY YOU CAN LOOK AND FEEL.
PERSONAL CARE &
BEAUTY
30. Company Profile
A REMARKABLE WORLD-CLASS SELECTION OF TRADITIONAL AND MODERN HIGH-QUALITY TIMEPIECES AND DIVINE
JEWELLERY WORKS OF ART.
WATCHES &
JEWELLERY
32. Company Profile
AN INVALUABLE LEARNING EXPERIENCE IN A PROFESSIONAL YET INFORMAL EDUCATION SETTING, DESIGNED FOR
NETWORKERS AND ENTREPRENEURS TO DEVELOP THEIR SKILLS AND ABILITIES NEEDED TO SUCCEED IN THEIR BUSINESS.
EDUCATION
33. Company Profile
VACATION CLUB MEMBERSHIPS AND PACKAGES THAT REDEFINE LEISURE AND BUSINESS TRAVEL. YOU ARE ENTITLED TO
AN EVER-EXPANDING CHOICE OF ACCOMMODATIONS, AMENITIES, LOCATIONS, PRICING, USAGE PLANS AND EXCHANGE
OPTIONS.
HOLIDAYS
34. Company Profile
A RANGE OF TECHNOLOGICALLY ADVANCED COMMUNICATION SOLUTIONS THAT ALLOW YOU TO MANAGE YOUR LIFE
AND BUSINESS WHEREVER YOU ARE IN THE WORLD.
TECHNOLOGY
36. Company Profile
SUPPORT
WORLD-CLASS
Our award winning Global Support Centre (GSC) is an accredited contact
centre, recognised by a prestigious membership with the Customer Relationship
Management & Contact Centre Association (Malaysia) and an official Platinum
Membership with the Contact Centre World Association, through which we hold a
Certificate for Best Practices.
QNET’s GSC serves our multicultural Independent Representatives in 12 languages:
Arabic, Cantonese, English, French, Hindi, (Bahasa) Indonesia, Mandarin, (Bahasa)
Melayu, Persian, Russian, Tamil and Turkish, with more being added all the time.
At QNET, customer service excellence is more than just a philosophy.
It is who we are. A dedicated team of professionals who is focussed
on one goal – to provide world-class service with a heart. We have
a team of carefully selected people who speak your language, and
work in your time zone.
39. 39
Company Profile
TE The people behind the marketing, advertising and promotion of
QNET materials, the researchers and developers of QNET products,
and the people behind the company’s strategy and direction
are all highly qualified and experienced professionals. Stringent
recruitment standards are in place to ensure the corporate ranks
are staffed with talented and motivated experts in their respective
fields. These people are familiar with the direct selling industry
and work closely with all areas of the business to ensure synergy
throughout the company and its network, while maintaining the
high-quality resources provided to IRs.
40. 40
Company Profile
Information from QNET’s Integrated Logistics System is synced into the Virtual Office of all Independent
Representatives, allowing them to track their shipment online in real time.
QNET also engages approximately 40 stockists around the globe to help customers pick up their
products at their nearest location.
LOGISTICS
GLOBAL HUBS:
1. KUALA LUMPUR, MALAYSIA
2. ISTANBUL, TURKEY
3. INDIA
4. ABU DHABI, UAE
5. MOSCOW, RUSSIA
6. OOSTWOLD, NETHERLANDS
With eCommerce fuelling the growth of
our business globally, QNET recognises the
importance of enabling a seamless product
fulfilment operation. QNET’s products are
shipped from six international hubs serving
specific regions/countries, comprising over
50,000 sq. ft. of warehouse space. Our
warehouses are supported by an advanced
warehouse management system and ship
approximately 40,000 products per month
to more than 100 countries worldwide.
41. Company Profile
WHAT IT MEANS TO YOU
Advanced Information Technology infrastructure and systems are integral to support, enable and enhance the QNET
business. This is done by providing a core stable of IT services and a solid IT infrastructure, and by delivering effective
application solutions and cutting-edge technologies designed to assist, improve and grow an IR’s business.
The QNET public website averages thousands of daily unique visitors and millions of daily page views. The website
(www.qnet.net) is available in multiple languages and acts as the portal to the business centre for IRs, known as the
Virtual Office, which in itself is a highly evolved online office where IRs monitor and control their business.
QNET also offers a mobile-friendly site, mobile applications, and customisable personalised websites for IRs,
all of which further strengthen the company’s tangible philosophy to be able to do business anywhere, with
support available everywhere.
SECURITY & PERFORMANCE
The technology that supports our eStore and Virtual Office is underpinned by the strongest possible
commitment to performance and security.
We have achieved the rigorous TRUSTe privacy seal for our online data management system
including mobile web. TRUSTe certification is a signal to you that we safeguard all personal
information and value your online privacy.
Our data centres are protected behind three tiers of security architecture including denial of
service (DDoS) protection to provide the scalability, security and fault tolerance necessary for
QNET’s enterprise-level global eCommerce platform.
Add to this, inbuilt load balancing and infrastructure redundancy ensure maximum
availability so that you can rest assured its always business as usual at QNET.
TECHNOLOGY
INFORMATION
Early in its history,
the company was
recognised by Microsoft
as being one of the early
adopters of eCommerce,
and has since remained at
the forefront of information
technologies. Today, QNET
continues to prove itself a
pioneer in online network
marketing and direct selling.
42. Company Profile
Our website equips IRs, prospects, and the general public with
information about QNET, our products and the business opportunity.
It chronicles the history of the company while also featuring an
exciting newsroom of media coverage and company news and
press releases. The site also includes real-life stories of IR business
success, product testimonials, and the complete range of QNET
products. The website can be utilised as a complete online product
portfolio, with benefits, applications, key features, multilingual
multimedia downloads, and a whole lot more about each and
every QNET brand. It is an ideal prospecting tool.
QNET Life Site is the ultimate sales and marketing tool for the
professional IR. It is an automated system that will enable you to
capture visitors’ info, invite, follow-up, present, enrol, train, retain
your contacts and prospects, and even sell products – 24 hours a
day, 7 days a week – even while you are away from the computer!
Visit www.qnetlife.net.
VTube+ is an interactive online video community dedicated to
network marketing. Watch videos by the best in the field; relive
the greatest hits from historic networking events; and best of
all, be part of the online revolution by sharing your own videos
and establishing your own dynamic presence in this industry.
Discover amazing content, browse through thousands of channels
and connect with millions of people from around the world.
WWW.QNET.NET
VTUBE+
LIFE SITE
QNET
43. 43
Company Profile
An IR organises, controls and monitors their business through the QNET Virtual Office; a continually evolving online office
within a secure and stable environment for business transactions, network interaction, business and product trainings, and
communication with the company. The QNET eStore is located within the Virtual Office, while the QNET Retail eStore is found
through the company’s public website; both feature progressive eCommerce functionalities and intelligent usability, as well as
all-you-need-to-know product information pages and multimedia downloads, including multilingual brochures, videos, training
presentations, product evaluations, testimonials and more.
IRs can view their genealogy and commission reports, keep track of their transactions, receive important updates and
announcements about the business and its products, shop in their own eStores, download valuable Training Tools, and
purchase essential Business Tools, all in the one user-friendly, online place. The QNET Virtual Office and eStores are
both powered by one of the most secure eCommerce platforms in the industry.
Your Virtual Office and eStore are available in Arabic, (Bahasa) Indonesia, English, French and Russian.
A full featured mobile site and dedicated mobile apps including QNET Mobile, Qashout, QBuzz, QNET
Tools and many more, all provide on the go access to all things QNET. Stay on top of your QNET
business, products and services anywhere and everywhere. Our mobile site and downloadable apps
ensure QNET IRs are equipped with the mobility and the tools they require for their business.
OFFICE & ESTORE
VIRTUAL
MOBILE PLATFORM
& APPLICATIONS
44. Company Profile
Found in the Virtual Office, either for sale or free download, QNET offers an array of multimedia presentations, videos, DVDs,
manuals, brochures, digital publishing, and ‘how-to’ instructions that are all designed to help our IRs understand the business, its
products, the opportunity, various QNET services and the responsibilities of an IR.
To bring your business to another level, QNET has also created a new multimedia application to support iPad and Android Tablet
users – QNET Tools. Convenient and easy to use with just the touch of a button, this app gives easy access to a whirlwind of
interactive, fun, and useful online tools and resources.
QNET provides these materials in multiple languages to help its IRs understand, utilise and capitalise on their business.
• Business Planner
• Product Portfolio
• Master Collection DVD
• Product Training Videos
• Product Training Presentations
• Product Instruction Manuals
• Business Presentations
• Downloadable Policies & Procedures (P&P)
• Compensation Plan Presentations
• IR Business Card
• aspIRe magazine
(Official QNET Magazine for IRs)
• Promotional Flyers and Marketing Materials
1. Product Portfolio
2. Starter Kit
3. Q10 Booklet
4. aspIRe magazine
5. Presentación App
6. IR Business Card
BUSINESS TOOLS
TRAINING &
1
3
4
6
5
2
45. 45
Company Profile
Understanding a product is essential to being able to successfully sell
and promote it. Thus, QNET conducts regular, intensive and valuable
product training programmes around the world, with experts on hand to
answer any questions to make sure IRs fully understand the products
they are promoting and using themselves.
The main objective of the QNET Product Training Team is to create a
better and more effective communication for the network about the way
in which the QNET business should be conducted and to educate them
about product-related information. The experienced Product Training
Team distributes informative presentations to its IRs to keep them abreast
of the latest product information and resources. The Product Training
Team also travels to all four corners of the world to facilitate product
trainings in order to educate and empower IRs with the knowledge that
QNET products are unique, practical, essential and rich with benefits.
The Business Solutions Team strive to create a
QNET business-friendly environment to assist IRs
in growing their business, while supporting the
work done by The V by being on the ground to
listen to IRs, assist them in their business, spread
the importance of adherence to the QNET Policies
& Procedures, and direct IRs to the wealth of
business support available in local languages,
both online and offline.
The QNET Business Solutions Team also helps
the company to establish an on-ground presence
in regional markets through representative agent
offices, to ensure IRs have physical contact with
customer and product support.
TRAINING
SOLUTIONS
PRODUCT
BUSINESS Constantly on the road, the QNET Business
Solutions team enables a market by
providing the right infrastructure in
terms of operational, administrative,
legal and customer services, as well as
marketing and communication support.
47. 47
GRAMMES
Company Profile
At The V events and programmes, QNET IRs have the opportunity to find a
mentor or a role model who has experienced the trials and errors along the
path to success and are willing to use their personal experiences to help
others make their business as successful as possible. The V organises events
ranging from small intimate training sessions in QNET’s worldwide training
centres, to the annual V-Convention, which hosts up to 10,000 people from
around the world. The V provides QNET IRs with network training and learning
material in every available form – including CDs, DVDs, books, business kits
and elearning programmes. QNET product exhibitions, displays and trainings
are also highly attended components of these events.
One of the most important tools for the QNET business is regular
training and events provided by its partner organisation,
The V. The V is an international marketing, training, network
development and management team, who are successful,
self-made leaders in the business. The V comprises world-class
speakers and trainers who have the experience, the know-how,
and the ability to effectively communicate how to
advantageously build a direct selling business.
48. Company Profile
TESTIMONIALS
QNET PRODUCTS
ARE PART OF OUR FAMILY
I TRAVEL THE WORLD
WITH QNET AND QVI CLUB
“Even when I was very young, I was fascinated with watches
and always dreamed of owning high quality, classy watches
that would reflect my status as a successful person. When
I saw the watches offered by QNET, I fell in love with
them. The very first product I bought from QNET was a
Bernhard H. Mayer®
watch and when I wore it, it made me
feel even more confident about myself. I have bought many
products from QNET that are now part of my family’s lifestyle.
Our favourite product is our QVI Club holiday membership.
I always promote the holiday packages to my friends and
many have used the QVI Club vacations to go to Dubai,
Turkey and Thailand.”
“I am from Ukhta, an industrial town in one of the coldest
parts of Russia. When I was growing up, I would always wish
that I was born in a warmer place. But now, I am thankful that
I live in Ukhta because otherwise I would have never met the
people who introduced me to QNET and helped me through
my difficulties during my early days in the business. Today, I
am grateful for those challenges because it gave me the drive
to succeed. I am a strong believer in the power of QNET to
change lives. I dreamed of travelling the world when I was
younger. Today, with QNET, I get to travel to many countries
promoting the wonderful QNET products and the business.
That’s why my favourite products are the holidays from QVI
Club. With QVI Club holidays, people can make money and go
on relaxing holidays. I want to show people that they deserve
a better life and if I can achieve success, so can they.”
Maksim Skripnichenko
Kazakhstan
Oksana Afanasyeva
Russia
49. 49
Company Profile
WHAT QNET MEANS TO ME FROM ‘JOBLESS’ TO A ‘NETWORK
MARKETING SUPERSTAR’
“I joined QNET in 2002. I was a student at that time. It has
been an amazing journey. QNET means a lot to me. It’s the only
business that I have done. QNET is my life. It’s the business
of the 21st
century. I couldn’t imagine myself without QNET.
With QNET, we can create a big fortune. We have a great
compensation plan. I believe it attracts so many people to join
the business, especially those who like to sell the products
or want to earn extra cash from the business. Of course,
everyone wants to make it big in this business and QNET
provides you seamless benefits to enjoy.”
“I grew up in Trenggalek, the smallest city in the East Java
province of Indonesia. I was introduced to QNET by my older
brother Gita Hartanto in July 2003. I did not take the business
seriously at the beginning. However, as time went by, I slowly
began to understand the business and its system by watching
my brother build his team. My growing belief that this business
could provide me long-term remarkable results finally
influenced me to change my mind to take part in this journey.
Today, I have everything beyond my expectation. So far, I have
as many as 7,000 guests at my weekly presentations. QNET
is a road, a bridge and a vehicle to achieve my dreams.”
René Traufletié
Ivory Coast
Deni Hartoyo
Indonesia
50. Company Profile
TESTIMONIALS
A REWARDING JOURNEY QNET CHANGED MY LIFE
“I was living a very difficult life struggling to pay off my father’s
debts. I had resigned myself to living and dying in the same
place, never stepping foot outside of Turkey. Thank God,
QNET opened my eyes to a whole new world of opportunity.
My life was transformed. Getting started wasn’t easy. I gave
up many times and made many mistakes. But my leaders
were always beside me. That’s when I started treating this as
my own business and stopped making excuses every time
I faced a problem. If this is my business, then I must find a
solution to it and not depend on anyone else. That is the
reason for my success. Today, I am proud to say that I have
helped thousands of people make a better life for themselves
because of QNET. It’s not an easy journey but it’s definitely a
worthwhile journey.”
“8 years ago, I was a normal student that naively thought that
getting a degree will get me a good-paying job that would
allow me to give my single mother a better lifestyle. The
life-changing decision to join QNET has led me to an
unbelievable and marvellous journey which has completely
changed my life. Currently, I am enjoying the time freedom
that most people my age do not have. I have financial security.
The most amazing part of this journey is being involved in
changing other people’s lives, something which I never
thought I had the ability to do. QNET has absolutely changed
my life. I always enjoy each moment I get to introduce myself
as a LEGEND to friends! Thanks QNET, for changing my life!”
Erkan Gurbuz
Turkey
Simon Cheung
Malaysia
51. 51
Company Profile
TIMELESS ELEGANCE
WITH LUXURY WATCHES
I CAN’T IMAGINE MY LIFE
WITHOUT HOMEPURE
“I always believe that a man’s elegance and grace cannot be
complete without a fine timepiece. As an entrepreneur, I get
more confidence from wearing an elegant and exceptional
luxury watch.
That’s why I always find myself attracted to QNET’s watches,
which I consider as my favourite product line. The Bernhard H.
Mayer®
and CIMIER watches are all marked with distinction
and excellence in quality and design… and they are suitable
for all occasions! My target is to have a watch for each day
of the year. Waiting for a few more new models to complete
my collection.”
“Living in Egypt my whole life, HomePure isn’t like anything
I’ve ever seen before. It is exactly what I need. I am amazed
by how tap water turns colourless, odourless and tasteless
instantly, just by going through this small, water filter system!
It is the power of the Silver-lite stone in the HomePure 7-Stage
Water Filtration System which prevents bacteria and algae
growth. Another thing that I love about HomePure is that it
doesn’t require much space in the kitchen, nor does it need
regular maintenance. The 7-stage filtration system may sound
complex but we’re able to set up the machine at home in
about three minutes, without the need for an electrical
connection. HomePure is exactly what every home needs. I
now can’t imagine my life without it!”
Ibn Abbas Abdelsalam
Sudan
Mai Shaheen
Egypt
52. 52
Company Profile
HEART
OUR
TOUCHING
A BILLION HEARTS…
At the heart of QNET lies a strong
purpose. Anyone who has been
a part of the company, either as
an employee or an Independent
Representative, knows that the
common philosophy that binds
usistheconceptofRYTHM–Raise
Yourself To Help Mankind.
Our founders have always
advocated the need to work
for a common purpose beyond
money. They believe that money
is primarily a tool that must be
used to raise peoples’ lives and
make a lasting impact. These
ideals have grown to become
the lifeblood of the RYTHM
Foundation and its Malaysian
chapter, the Vijayaratnam
Foundation. Both Foundations
serve as the implementing
partners for QNET’s philanthropic
initiatives.
53. Company Profile
QNET works closely with RYTHM Foundation on a number of projects in developing countries
to make a difference in the communities in which we operate. Be it working with special
needs children, supporting homes for the disabled, funding hospitals for cancer treatment
and heart surgery for children, mentoring adolescents from low income families and much,
much more. QNET believes in not just writing a cheque but getting involved and working
towards sustainable change. QNET IRs around the world work hand in hand with us to help
make a difference in their communities.
All our projects are focussed on the following areas:
• CHILDREN WITH SPECIAL NEEDS
• COMMUNITY DEVELOPMENT
• COMMUNITY WELLBEING
BEAT
54. 54
Company Profile
• The PITCH!, a contest launched in 2012, called for IRs to pitch ideas that would make a difference in their communities and win
a grant of USD 10,000 for the chosen projects. Winning projects were chosen from Uganda, Egypt and India.
• Taarana, which means ‘awakening’ in Sanskrit, is a centre for children with special needs established by the Vijayaratnam
Foundation in Malaysia. The school is the only one of its kind offering a variety of courses and educational facilities for young
children between the ages of three and 15, who face different types of development delay disorders. Employees and Independent
Representatives of QNET have contributed generously to Taarana so that the school can continue to progress and provide more
specialised services to these children, helping them live more normal lives.
KEY INITIATIVES & PARTNERSHIPS
IN RECENT YEARS:
55. Company Profile
• Partnered with Avalokitesvara Trust to set up 14 RYTHM Libraries in the remote regions for Ladakh in India, for children with no
access to proper education facilities.
• Support for Akshaya Trust in Madurai, India and the construction of Akshaya Home started by CNN Hero Narayanan Krishnan
to feed and shelter the homeless.
• Charity Walk in benefit of the Ocean Road Cancer Institute (ORCI) in Tanzania.
• The Home for the Blind with Multiple Disabilities under the royal patronage of His Majesty the King of Thailand.
• Partnership with the Rashid Centre for children with disabilities in the UAE.
• Sponsored the Mater Heart run for raising funds for children suffering from rheumatic heart disease in Kenya.
• Supported the My Heart Astana marathon in Kazakhstan to recognise the 15th
anniversary of Astana city.
• Footprints, an ongoing mentoring programme that pairs our employees and IRs with children from underprivileged backgrounds
and orphanages, is carried out in countries like Malaysia, Singapore, Hong Kong and the Philippines.
• Ramadan food bags to the poor and homeless in Egypt during the holy month of Ramadan.
• Donated a minivan to Osh House of Babies for children born with disabilities in Kyrgystan.
• Sponsored a concert by children with special needs in Almaty, Kazakhstan.
• Support for the United Nations World Food Programme.
• Support for the Children’s Cancer Hospital Egypt 57357, a hospital for children with cancer in Egypt and Africa, that provides
free cancer treatment and medical support.
• Donated a bus to regional Special Boarding School for Hearing Impaired Children in Taldykorgan, in the Almaty region of
Kazakhstan.
• Support towards rehabilitation and disaster relief for victims of Typhoon Ondoy (Philippines), Padang Earthquake (Indonesia),
Monsoon Flooding (Pakistan), Tsunami (Southeast Asia).
OTHER
INITIATIVES:
57. Company Profile
DREAM.
PERFORM.
ACHIEVE.
There are thousands of people with dreams, but only a handful ever turned them
into reality. How do they do it? They follow a simple formula:
1. COMMIT TO A DREAM. MAKE THAT DECISION.
2. REGULARLY AND CONSISTENTLY IMAGINE ACHIEVING IT.
3. TURN THE DREAM INTO SPECIFIC, FOCUSSED GOALS.
4. ESTABLISH A STEP-WISE ACTION PLAN TO MAKE IT HAPPEN.
Dream. Perform. Achieve. That’s the formula to success, whether in business or
in sports. At QNET, we recognised early on the synergy between our business
and sports. We believe that people are at their strongest when they work as
a group, just as in a sports team. To win, we assemble the best players, train
very hard, formulate specific strategies, out do our opponents and continuously
improve our skills and knowledge of the game.
Hence, it is natural that we build strategic partnerships with sporting events to
help us build our brand.
58. 58
Company Profile
QNET AND SPORTS
Official Direct Selling Partner of Manchester City Football Club (2014-present)
Senior Rugby Platinum Sponsor of the Hong Kong Football Club (HKFC)
Rugby Section (2012-present)
IN THE PAST
Official Direct Selling Partner of the Marussia F1 Team in the Formula 1™
World Championship (2011-2014)
Legendary cricketer and world record holder Muttiah Muralidaran as QNET’s
Product Ambassador (2010-2013)
Tour du Faso (2012-2013)
Spanish Skud 18 Paralympic Sailing Team (2012)
Official Direct Selling Supporter of the Asian Football Confederation (AFC)
Champions League (ACL) (2009-2012)
Official Direct Selling Partner of the Malaysian Hockey Federation (MHF)
(2011-2012)
‘Samba in Switzerland’ training camp for Brazil National Football Team, ahead
of the FIFA World Cup™ (2006)
Team Meritus – Formula V6 Series (2006)
Yonex-Sunrise Open Badminton Super Series (2009)
Official Direct Selling Partner of the Muharraq Basketball Club in Bahrain
(2010-2011)
59. Company Profile
A LEAGUE OF ITS OWN!
QNET AND MANCHESTER CITY FOOTBALL CLUB
FORMULA FOR SUCCESS
Football is a passion, a way of life, a religion for many. It’s an all-engulfing game that has you on your toes, biting your nails the entire
90 minutes, wrapped up in the tension of hoping your team will score. It’s an indescribable experience, cheering for your team,
singing the anthem you cherish, wearing the shirt of the team you have supported as long as you can remember…
In 2014, QNET took this passion to a whole new level by signing up with Manchester City Football Club as its Official Direct Selling
Partner. A one-time community club that rose through the ranks and overcame all odds to become champions of the Barclay’s
Premier League 2013-2014, ManCity is QNET’s newest partner in our quest to become a global brand.
The team’s journey to the top has been one of commitment, focus and team work – traits that we admire and endorse at QNET.
Manchester City’s focus on giving back to the community through football mirrors our own philosophy of RYTHM (Raise Yourself To
Help Mankind) through which we seek to empower people to better their lives and help others do the same.
Through this partnership, QNET’s goal is to link the excitement of football and the passion of the fans to the thrill of direct selling
and the drive of QNET’s Independent Representatives.
The drive and passion of direct selling is epitomised in the thrill of motorsports.
In 2010, QNET propelled the direct selling profession onto the global sports stage through its historic partnership with Virgin Racing
in the elite world of Formula 1. The team was renamed as Marussia F1 Team in 2012.
The partnership represents a momentous evolution of QNET’s support of worldwide sports, and the motorsports arena in particular.
With its partnership with Marussia F1 Team, QNET is building on a legacy established through podium-placing sponsorships of
motorsports teams during the company’s history. Previously, the company was the title sponsor of Team Meritus in the 2006
Formula V6 Series, which then developed into a strong title sponsorship of the CIMB Team QI-Meritus team, who were crowned
champions of the 2007 Formula BMW Asia Series in China.
In 2008, the company became the key sponsor and strategic partner of Team Malaysia QI-MeritusMahara in the inaugural GP2
Asia Series in 2008.
The sponsorship continued through to 2014. Sponsoring Marussia F1 Team was an enriching venture for QNET; the phenomenal
growth the team had seen over the last years held strong parallels with the network marketing industry.
60. Company Profile
OFFICES
OUR
OFFICES
• HONG KONG
• INDONESIA – BALI
• INDONESIA – JAKARTA
• INDONESIA – SURABAYA
• UAE – ABU DHABI
• UAE – DUBAI
AFFILIATE COMPANIES
• MALAYSIA
• PHILIPPINES
• RWANDA
• SINGAPORE
• VIETNAM
FRANCHISE COMPANIES
• INDIA
• TURKEY
AGENTS
• ALGERIA
• BURKINA FASO
• CÔTE D’IVOIRE
• GEORGIA
• JORDAN
• KAZAKHSTAN
• MOROCCO
• MYANMAR
• RUSSIA
• TAJIKISTAN
• TUNISIA
61. HONG KONG
KAZAKHSTAN
MYANMAR
GEORGIA
VIETNAM
SINGAPORE
INDONESIA – JAKARTA
INDONESIA – SURABAYA
INDONESIA – BALI
MALAYSIA
PHILIPPINES
TAJIKISTAN
TUNISIA
TURKEY
RUSSIA
MOROCCO
UAE – DUBAI
INDIA
UAE – ABU DHABI
RWANDA
BURKINA FASO
CÔTE D’IVOIRE
JORDAN
ALGERIA
Company Profile
62. 62
Company Profile
QNET
GLOBAL SUPPORT CENTRE (GSC)
TELEPHONE SUPPORT
EMAIL SUPPORT
QNET GLOBAL SUPPORT CENTRE
OPERATING HOURS
TOLL-FREE NUMBERS*
Hong Kong
India
Indonesia
Malaysia
Philippines
Russia
Singapore
Sweden
Taiwan
Thailand
Turkey*
UAE
USA
: 800 933 691
: 000 800 600 1144
: 000 800 100 7022
: 001 803 601 923
: 1 800 880 983
: 1 800 1 601 0053
: 88001 009 623
: 800 601 1425
: 020 795 050
: 00801 601 347
: 1 800 060 102
: +90 212 414 1780
: 800 0600 21
: 1 866 578 6077
+603 7949 8288 (All languages)
global.support@qnet.net
For media enquiries, please contact media@qnet.net.
We support you in 12 languages: Arabic, Cantonese, English, French, Hindi, (Bahasa) Indonesia,
Mandarin, (Bahasa) Melayu, Persian, Russian, Tamil and Turkish, and with more being added all the time.
12:00 – 06:00 Hong Kong Standard Time
Monday – Friday (Including 00:00 – 06:00 Saturdays)
*All calls are free-of-charge when made from within the stated country, with
the exception of Turkey, which is charged at local call rates (international call
rates apply for calls made from outside Turkey).
