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Harmony Fusion Member Services
Page 1 of 26
Member
Services
Responsibilities
and
Procedures
Harmony Fusion Member Services
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Contents
Overview............................................................................................................................................................. 3
Fiscal Month - Considerations............................................................................................................................ 4
Attendance .........................................................................................................Error! Bookmark not defined.
Publicity & Promoting Membership................................................................................................................... 5
Attendance Recording......................................................................................................................................... 5
Managing the Guest Table.................................................................................................................................. 5
Greeting Guests................................................................................................................................................... 6
Managing Guest Handouts.................................................................................................................................. 6
Welcome to the Chorus..................................................................................................................................... 13
Chorus Dues...................................................................................................................................................... 19
Per Capita Fee (International Re-Charter)........................................................................................................ 19
Regional Assessment ........................................................................................................................................ 19
Costumes and Makeup...................................................................................................................................... 19
Events – General Information........................................................................................................................... 19
Performance Readiness..................................................................................................................................... 21
Performance Readiness Checking..................................................................................................................... 22
Communications ............................................................................................................................................... 22
Arranging Voice Placement................................................................................................................................ 7
Planning Guest Nights ........................................................................................................................................ 7
Maintaining Guest Music Books ........................................................................................................................ 7
Arranging for Auditions...................................................................................................................................... 8
Providing Membership Applications.................................................................................................................. 9
Processing Membership Applications................................................................................................................. 9
Maintaining a Guest Mailing List....................................................................................................................... 9
Following-up with Guests................................................................................................................................. 10
Maintaining a Chorus Roster/Mailing List ....................................................................................................... 10
Ordering Name Badges..................................................................................................................................... 11
Presenting New Members to the Chorus .......................................................................................................... 11
Diva (Big Sister) Program ................................................................................................................................ 11
New Member Orientation ................................................................................................................................. 12
Maintain Membership Handbook ..................................................................................................................... 12
Sunshine Activities ........................................................................................................................................... 12
Hospitality..........................................................................................................Error! Bookmark not defined.
Membership Retention/Rewards/Recognition.................................................................................................. 12
Member Out-Processing ................................................................................................................................... 12
Harmony Fusion Member Services
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Overview
The Membership Committee is a Sweet Adelines International (SAI) requirement. Every chapter must have a
membership committee and membership chairperson.
The Membership Chair and her committee wear a lot of hats. These hats encompass the following
responsibilities/tasks:
 Publicity & Promoting Membership (ongoing)
 Attendance Recording (ongoing)
 Managing the Guest Table (ongoing)
 Greeting Guests (ongoing)
 Managing Guest Handouts (as needed)
 Arranging Voice placement for guests on their first night (ongoing)
 Planning Guest Nights (coordinate with Events Director) (2 per year)
 Planning Friends & Family Night (coordinate with Events Director) (1 per year)
 Maintaining Guest Music Books (ongoing – coordinate with Music Librarian)
 Introducing Guests (as needed)
 Arranging for Auditions (as needed)
 Maintaining a Guest Mailing List (ongoing)
 Following-up with Guests (as needed)
 Maintaining a Chorus Roster/Mailing List (ongoing)
 Providing Membership Applications (as needed)
 Application Processing (as needed - coordinate with treasurer)
 Ordering Name Badges (as needed)
 Presenting New Members (as needed)
 Diva (Big Sister) Program (appoint a chairperson)
 New Member Orientation (as needed)
 Maintaining Member Handbook (as needed)
 Sunshine (ongoing)
 Membership Retention/Rewards/Recognition (annually at retreat)
 Member out-processing (as needed)
Harmony Fusion Member Services
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Fiscal Month - Considerations
May – Regional Contest
June
July
August
September – AIM Weekend
October
November
December – Holiday Performances
January – AIM Weekend
February – Chorus “retreat”
March – Regional Contest
April – Regional Contest
Harmony Fusion Member Services
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Publicity & Promoting Membership
A Member Services representative will provide chorus flyers and business cards for all performances. Contact
the chorus secretary for supplies.
Attendance Recording
A Member Services representative will take attendance at each rehearsal, using an attendance tracking sheet of
her own design, and advise the Member Services Director of any absences of 2 weeks or longer. The Member
Services Director will contact the missing member to determine the situation. If there are issues that need to
be addressed (dissatisfied member, family issues, health issues, etc) the Member Services Director will work
with the Sunshine Committee, Chorus Team Leader (President) and/or Director as appropriate.
Managing the Guest Table
A Member Services representative will arrive 15 minutes prior to the beginning of rehearsal. This person will set
up the following items on the “guest table”:
 Guest Book
 A functioning pen
 Blank name tags
 Name tags of previous guests
 Star Stickers (for indicating at least 3 visits by a guest)
 Handouts (see appendices)
 Applications
 Chorus information flyers
 Chorus business cards
 Guest music books – to be provided by the Music Librarian
o Guests may provide $20 cash or check (payable to Harmony Fusion) as a deposit on a Guest music
book to review between rehearsals.
o The Member Services Director will provide a written receipt for the deposit to the guest
(duplicate receipts book is stored in the member services cart).
o The cash or check will be returned at the time the guest returns the book or becomes a member
(at which time the Guest Music cover will be replaced with an HFC Repertoire Cover – copies of
the cover sheet are available in the Member Services cart or can be emailed to the new member).
o The receipt book will be updated to indicate that the money has been returned. Enter the date
of return and Member Services representative name.
Harmony Fusion Member Services
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Greeting Guests
A Member Services representative will remain at the guest table until 15 minutes after the beginning of
rehearsal. The representative will then monitor the guest table from the risers and attend to any guest that
arrives after rehearsal has begun.
 Ask the guest to sign the guestbook with complete mailing and email information (information is used to
follow-up with them and to advertise performances)
 Provide a badge/name tag and a music book
 Ask how they found out about us
 Provide the guest with appropriate handout (see Guest Handouts section below)
 Introduce the guest to the director for voice placement
 Introduce guest to the chorus
 Find a “Big Sister” to help the guest “learn the ropes”
Managing Guest Handouts
The handouts should be distributed in the following order:
Handout Title Distribution Timing
Welcome to the Harmony Crossroads Chorus Week 1
Audition Information Week 2
Financial Information Week 3
Performance Readiness & Communications Week 4
Harmony Fusion Member Services
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Arranging Voice Placement
A Member Services representative will coordinate a voice placement with the director or her designated
representative (if you are uncertain, ask a Section Leader to voice place the guest).
Planning Guest Nights
Guest nights are to be coordinated with the Events Director. A Member Services representative will attend all
guest night coordination meetings.
The following items must be covered:
 Date / Time / location
 Who to invite
 Guest Flyer
 Format for the evening (may coordinate with the director to teach a song)
 Refreshments
 Set up volunteers
 Clean up volunteers
 Greeters
 Guest book availability (Member Services to provide)
 Handouts (Week #1 – see handout section)
 Brochures
 Business Cards
 Gifts (See member gift basket in Member Services Cart)
 Thank you cards to guests after the event (sent by Member Services Director or designate)
Maintaining Guest Music Books
A Member Services representative will work with the Music Librarian to ensure an adequate supply of guest
music books are available. Member Services will
 store guest books
 provide guest books during rehearsals.
Harmony Fusion Member Services
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Arranging for Auditions
Visitors interested in joining the chorus are defined as a Prospective Members. An Associate Member and
Members on Leave-of-Absence must re-audition after 1 year of absence; they follow the same procedures set
forth below for a Prospective Member.
1) Prospective member must attend a minimum of 3 out of 5 consecutive rehearsals before auditioning.
2) Prospective member may choose one song of her choice from the following list: How We Sang Today,
Harmonize the World, the current competition up-tune or ballad.
3) Sing with Section Managers in a quartet formation without music. The Section Manager for the part that is
being auditioned will step out and listen.
4) Prospective member is informed of decision the same night as the audition.
5) Process Flow is as follows:
a. Membership Chair starts process by informing Audition Coordinator that a prospective member is
ready to audition
b. Prospective member auditions with Section Mgrs
c. If prospective member has passed the musical portion of her audition, the Visual Coordinator is
informed by the Audition Coordinator; Visual Coordinator provides input on candidate‟s visual
competency
d. Once it has been determined that the prospective member has passed both portions of the
audition, the Audition Coordinator informs Members Services Director
HFC_Audition_Process_(Final_1-6-08)
Harmony Fusion Member Services
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Providing Membership Applications
Member Services will maintain a supply of membership forms in the Member Services Cart.
If no forms are available in the cart, master forms can be downloaded form the Sweet Adelines International
website.
Applications will be given to the guest once she has successfully completed her audition.
Processing Membership Applications
Member Services will assist the prospective member in completing the forms.
1. Collect the application and a check for $XXX ($XX for 1st
year International dues, $XX for chapter dues
and $X for monthly costume rental).
2. Inform the chorus (no later than the next rehearsal) that the guest has passed her audition (can be
announced using email).
3. Ask the chorus to provide comments or concerns regarding the application to the Member Services
Director via email no later than the following rehearsal (1 week).
4. At the next rehearsal, if there have been no major concerns raised by the chorus, submit the application
to the Board of Directors for a vote.
5. If the vote is “yes”, pass the application form and check to the Treasurer (KEEP A COPY for Member
Services Records).
6. Inform the new member that she has been accepted.
7. Send an announcement to the chorus and ask the Noteworthy News editor to include it in the next week‟s
news.
8. Supply the Roster maintainer with the appropriate information from the roster (some information can be
taken directly from the application form while other information has to be obtained from the guest – see
“Maintain a Chorus Roster/Mailing List”).
9. Order a name tag for the new member (procedure located later in this guide).
10. Present the new member with her Sweet Adelines identification card when it arrives.
11. Confirm the new member has a “Big Sister”.
Maintaining a Guest Mailing List
Member Services will create and maintain a guest mailing list. The guest mailing list will be updated at least once
per month using entries from the guest book.
Harmony Fusion Member Services
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Following-up with Guests
A Member Services representative will take the guest book home each week and write a follow-up message to any
guests that attended rehearsal that week. The note should include:
 thank you for attending
 a contact name and number for questions
 an invitation to return
 information about upcoming events they may want to participate in
Example:
Susie:
Thank you for visiting our chorus on <date>. We really enjoyed having another <voice part>
singing with us. We hope you enjoyed your evening and will join us again soon. Please note
that our annual “First Wednesday” performances in Pleasanton are about to begin and we‟d
love to have you join us as either a guest or a new member. If you have any questions
between now and your next visit, please feel free to contact <name, phone #> or you can
reach me at <phone number>.
In Harmony, <name>, Member Services
Maintaining a Chorus Roster/Mailing List
Member Services will create and maintain a membership list which will fulfill the purpose of both roster and
mailing list.
 Member ID#
 Member Name (Member spouse name)
 Mailing Address
 Email address
 Member Phone # (work, home, cell, fax, etc.)
 Sweet Adeline anniversary date
 Birthday
 Voice part
 Member status (if other than full member)
SAMPLE:
Doe, Susie
XXX That Street
City, CA zip
Associate
HOME PHONE:
WORK PHONE:
CELL PHONE:
WORK EMAIL:
B-DAY: mm/dd
ANNIV: mm/dd
Voice part
MEMBER#: XXXXXX
Harmony Fusion Member Services
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Ordering Name Badges
Name badges are gold with black lettering and have a magnetic clasp.
Badges are ordered from:
Name of Vendor
website
address
email
phone
Send an email to: <email address above>
From: current Membership Chair
Harmony Fusion Chorus
You will need to supply payment and then submit receipt to the chorus treasurer for reimbursement
The completed badges should be mailed to the Membership Director or her designee or may be picked up by any
member of the chorus.
Membership Chair Name
Street Address
City, State Zip
Presenting New Members to the Chorus
At the first rehearsal following the acceptance of the new member, invite her to come down from the risers and
face the chorus. Announce her new membership, and provide her with the following:
a. a welcome letter
b. a copy of the handout titled “Things I wish someone had told me when I first started singing with
Sweet Adelines”
c. a small token (plant, star earrings, etc.)
d. If the member has been appointed a “Big Sister” announce who the big sister is and thank her for
taking on this task.
e. Ask the chorus to Sing “Our New Sweet Adeline” and serenade our new member back to her
position on the risers.
Diva (Big Sister) Program
Member Services will maintain a list of chorus members willing to provide dedicated assistance to a new member.
If desired, Member Services will provide a dedicated Diva to the new member based on characteristics desired
by the new member (part sung, younger, older, etc.).
Harmony Fusion Member Services
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New Member Orientation
Member Services will coordinate with other team managers to provide a comprehensive new member orientation
on a quarterly or “as needed” basis. A suggestion orientation outline is included on the next pages.
Maintain Membership Handbook
Member Services will create and maintain a handbook that will be given to each chorus member. Member
Services will review and update the Membership handbooks annually. Membership handbook may be stored on the
Harmony Fusion website in the Members section.
Sunshine Activities
The Sunshine committee with ensure that members who are experiencing hardships in their lives will know that
they have the support of the chorus. The sunshine committee will arrange to send cards or flowers to members
based on their situation. The Sunshine committee will give encouragement to all members in whatever fashion
they deem appropriate and within the budget allocated by the chorus.
Membership Retention/Rewards/Recognition
 Birthdays
 Longevity Awards (to be presented annually at the retreat)
 Big Sister/Diva recognition
 Weekly/monthly recognition submitted by members
 Personal announcements (professional accomplishments, new grandchild, etc.)
Member Out-Processing
Membership Services will work with the Treasurer to ensure that all forms are completed and fees are collected
or returned as appropriate.
Harmony Fusion Member Services
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Appendices
Guest Handout #1
Guest Handout #2
Guest Handout #2
Guest Handout #4
Attendance Sheet – Sample
New Member Orientation Outline
Harmony Fusion Member Services
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Welcome to the Chorus
We‟re so glad you‟re here! Feel free to join us on the risers to feel what it‟s like to sing four-part harmony in the
barbershop style. You‟ll probably have lots of questions before the rehearsal is over. This letter attempts to
answer some of them for you. For any others, please feel free to ask anyone in the chorus. Chances are you‟ll
find our members so enthusiastic that they‟ll supply much of the information you want before you ask. For
instance, you might be wondering…
Who are Sweet Adelines?
We are women who enjoy singing the marvelous four-part harmonies of barbershop music. Our organization
began in Tulsa, Oklahoma in 1947 when women decided that all good harmony shouldn‟t belong exclusively to the
men of the Society for the Preservation and Encouragement of Barbershop Quartet Singing in America. Our
International Headquarters are still located in Tulsa. Today nearly 30,000 women belong to over 600 chapters
(choruses), divided into about 30 geographical regions. We have chapters in all 50 of the United States and in
many other countries such as Canada, England, Sweden, Finland, Japan, New Zealand and Australia. We are truly
an international organization!
How About the Harmony Fusion Chorus?
Our chapter is the result of a merger between two small choruses that had been active for many years in the
Oakland and Pleasanton areas. The newly formed chorus has a diverse membership and wide range of audiences.
Our collective histories are documented in albums as well as the memories of many of our members and we are
starting a brand new album to track our experiences from here on.
Our chorus has about 40 members, several of whom have been Sweet Adelines for 25+ years. They come
from as far away as Palo Alto, Burlingame and Miwuk Village to rehearse with us each week. Our Director, Barb
Vander Putten, lives in San Jose and has been directing this chorus since February „06. She is also an assistant
director at Mission Valley chorus. She is a regional faculty member, chorus and quartet coach, active quartet
member and has been very active at both the chorus and regional level during her 13 year Sweet Adelines career.
Our chapter is governed by an elected 5-member Board of Directors, which includes 4 officers. Board
members hold 2 year terms and terms of office start on May 1, which is the beginning of our fiscal year. The
chapter is administered entirely by volunteers from within the chorus and a large percentage of chorus members
participate in administrative and/or music staff activities, most of which take place behind the scenes.
Harmony Fusion is one of about eighteen choruses that make up the Pacific Shores Region (known as Region
12), which includes northern California, northern Nevada and Hawaii. The Region 12 leadership consists of
volunteers from these choruses. They provide organization of conventions and education weekends as well as
administrative consulting when requested.
What Do we Do?
Most of what we do focuses on learning and performing. The learning occurs during our weekly rehearsals
and, a few times a year, we have extra rehearsals or coaching sessions on weekends. We perform for public
events and private functions and are always looking for more opportunities to bring our joyful music to others.
We produce our own shows, and members proudly sell tickets to their families and friends, confident in the
ability of the chorus to stage a truly professional event. Finally, we participate in a Sweet Adelines chorus
competition once a year. Members are not required to attend rehearsals, performances, shows or competitions,
but most do, and we encourage everyone to participate as much as possible. However, to perform in certain
events you must attend rehearsals prior to the event to ensure you are qualified on the music and choreography.
Most of us are just ordinary singers and we hope you‟ll feel right at home with us.
Harmony Fusion Member Services
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How Do I Become a Member?
You must attend three out of five consecutive rehearsals before you are eligible to apply for membership.
This time will allow you to get to know us, what we do, and how we do it, and it will give others in the chorus a
chance to get to know you as well.
A musical audition is required. You may request an audition after your third rehearsal. You can choose 1 of
four songs; How We Sang Today, The Winner Song or one of two current competition songs. After you have met
the attendance requirements, passed your audition and turned in your application materials, the Board of
Directors will check to see that everything is in order and vote upon your membership application. This usually
takes a couple of weeks. In the meanwhile, you will continue to be introduced to the chorus as a guest who has
passed her audition, and you will hear the chorus‟ most enthusiastic response to that announcement!
What is involved in an Audition?
Auditions are informal, private affairs, held in a separate room. The Director and the Section Managers will
be there from each of the four voice parts. You‟ll sing in a quartet with three of them, while the Section Leader
for your part and the Director both listen. They know you are likely to be nervous and they‟ll be eager to help
you. We‟ll give you more information about the audition process when you return for your second visit. Just keep
in mind that everyone in the chorus has been through this and they will all be very supportive of you!
What about Expenses?
Yes, there are expenses involved with being a member of the chorus. The total required for membership is
$420 per year ($250 for chorus dues, $30 for Region 12 assessment, $80 per year for Sweet Adelines Int‟l
membership and $60 for costume rental). The chorus collects $30 each month portioning the dues ($20.83 to
operations, $2.50 to Region 12 Assessment and $6.67 toward your next year‟s international dues). An additional
$5 per month is collected for costume rental. The chorus owns the costumes and accessories. Shoes and makeup
are each member‟s responsibility. We‟ll give you more information on finances when you return for your third
visit.
How Much of my Time is Required?
We rehearse for about three hours each week and that is the minimum commitment that we ask of you. In
addition, you need to budget some time between rehearsals to work on memorizing music and choreography. We
also ask members to attend our scheduled coaching sessions, pre-competition weekend retreats and the
conventions at which our chorus is competing. While we ask this time commitment of you, we understand that
things happen in everyone‟s life requiring flexibility in scheduling. There are no penalties for missing a rehearsal
(except for the training and fun that you‟ll miss!). Outside of these minimum time requirements you are free to
get involved with administrative and/or musical activities to whatever extent you feel comfortable. As an all-
volunteer organization we depend on our members to keep things going and the members usually feel they get
back much more than they give!
In Harmony…
We hope that this handout has answered some of your questions. Please don‟t hesitate to ask anyone in the
chorus if anything is not clear to you. We hope you have enjoyed your evening with us and will come and sing with
us again next week!
<name>, Member Services Director <phone>
<name>, Director <phone>
Harmony Fusion Member Services
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Harmony Fusion Chorus
Week #2 Handout - Audition Information
We hope you‟ve enjoyed visiting chorus rehearsals and singing with us! We‟re eager to have you join our
chorus and contribute your own special talents to what we think is a pretty special organization.
In order to become a member you‟ll need to pass an audition – a process that sounds a lot scarier than it
actually is! Here is some information to help you understand our audition procedures.
Who will I be auditioning for?
The audition committee is composed of a leader from each of the four sections. The Director is not required to
attend but may from time to time. You will meet with them in a quiet room away from the rest of the chorus.
You can choose a song from the following:
* How We Sang Today
* The Winners Song
* Our current competition “ballad” __________________ or “up-tune” _____________________
Learning media (tapes or CDs) are available for a nominal fee.
What are we looking for in the audition?
Barbershop is a particular style of singing with some specific characteristics. We don‟t expect you to come in
already knowing these things, but we‟ll be interested in your ability and willingness to learn how to do the
following:
- sing your own voice part accurately in a quartet
- sing with a vocal quality appropriate for barbershop (for example, not operatic)
- accept instruction to help improve vocal production
- sing with a pleasant and engaging facial expression
How do I prepare for the audition?
1. Select the chorus song from the above list that you would like to use for your audition.
2. Listen to the learning media for that song if one is available. The learning media contain a four part
version of the song followed by the tenor, lead, baritone, and bass parts and are available at most
rehearsals. Check with a Membership Representative regarding the procedure for obtaining these media.
3. Sing with a practice quartet. The Membership Representative or your section leader will help you find
three other singers who can help you practice the audition song before or after chorus rehearsal. Just
let her know when you are ready. We encourage you to do this as soon as possible to get a sense of what
it‟s all about.
4. You may want to pre-audition on any of your visits in order to have a chance to talk with the Director and
make sure you are singing the right voice part for you. And you can get some coaching on how to address
any problems you are having. Tell the Membership Representative when you would like to do this.
When should I audition?
You should audition when you feel ready, but you may audition after your third rehearsal. Let the Director or a
Membership Representative know when you arrive that you would like to audition that evening at the end of
chorus rehearsal.
Harmony Fusion Member Services
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What else should I know before I audition?
Our chorus performs at a high level that requires a good deal of physical stamina. It is our expectation that all
members will stand and perform choreography during an entire 2-and-a-half hour rehearsal. You‟ll notice that we
do have some members sitting on stools on the risers. These members have made special arrangements because
of physical disabilities. If you feel that physical stamina might be an issue for you, please let us know so we can
discuss your needs with you.
What happens after the audition?
After you have sung your song you will be asked to leave the room and the audition committee will assess the
audition. Their discussion will be brief, so please stay and visit with other chorus members until they let you
know the result. A member of the audition committee will notify you regarding the outcome of the audition.
When you have passed, you will be given the application materials and instructions about completing them. You can
take the application home, read it, fill out the form, write a check and bring the form and check back to the
Membership Director the following week. Your application will be presented to the Board to be voted upon
(continue to use your guest music folder until the Board has voted on your membership). Assuming everything is in
order you‟ll be welcomed into the chorus the Monday after the Board vote. At that point you will receive your
official music folder.
Your application and Sweet Adelines dues will be forwarded to Sweet Adelines Headquarters in Tulsa. Within a
few weeks, your membership card will be sent back to the chorus and you will be on the list to receive the Sweet
Adelines quarterly magazine (“The Pitch Pipe”) and all the other benefits of being a Sweet Adeline.
We‟re here and eager to help you
Auditioning is a necessary step in the process of joining Sweet Adelines. Harmony Fusion is anxious to keep
growing, both in size and the quality of our musical product. New members help in both respects and we are
always looking for women who like to sing and perform. You will be helped and encouraged all the way through the
audition process. If you have any questions please talk to your section leader, the director or a membership
representative. We‟re anxious to help you!
Rehearsal Courtesies
In a group our size, and one that works as hard as we do toward excellence in musical performance, it is
important for each of us to understand what is expected of us and to demonstrate the common courtesies that
make our rehearsals more successful. Please read and observe the following guidelines:
 As a guest, you will usually be invited to join us on the risers and sing with us. Riser positions are
assigned to particular chorus members and you will be given the spot of an absent member, or otherwise
placed in a position where you can hear others of your voice part singing behind you. If the absent
member appears and takes the spot you were assigned just move to a nearby spot or step off the risers
and wait for the Director to find you a new spot.
 Guests may occasionally be requested to leave the risers and participate as audience members so that the
chorus can perform in formation on the risers in the locations specified for them by the Director.
 While you are on the risers (as a guest or as a member) please refrain from talking or asking questions of
the Director or members. Talking while on the risers is disruptive to others and prevents you and those
near you from hearing important information.
 Please avoid using scented cosmetics or fragrances on the day of a Chorus function. These do cause
serious allergic reactions among some Chorus members.
Harmony Fusion Member Services
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 If you are not feeling well please stay off the risers so you don‟t spread your germs. If you feel able to
attend but cannot sing, please sit at the end of the risers facing the Director or else become part of our
audience for the evening.
 Music purchased by the Chorus is the property of the Chorus and may be used only by Chorus members
and guests during rehearsal. Guests should return Guest Music Books to the Membership Table at the
end of each rehearsal. Guest music can be taken home for a refundable deposit of $5.00 (payable to the
Membership Services Director).
 Smoking during rehearsal is not permitted except outside the rehearsal hall during breaks.
 Children should not attend rehearsal unless they are prospective members and intend to apply for
membership within the following four months.
If you have any questions about these guidelines, please talk to one of us.
<name>, Member Services Director <phone>
<name>, Director - <phone>
Harmony Fusion Member Services
Page 19 of 26
Harmony Fusion Chorus
Week #3 Handout
Financial Information
Welcome back! We hope you are enjoying your visits with us, and that you will soon become a member of our
chorus. You may be wondering about the expenses that are involved in being a member of our chorus. Following
is a summary of the financial commitments. As you review this information, please keep in mind that not all
amounts are due right away. Some expenses will occur much later in the year, and some are optional. This
information is provided to allow you time to budget your expenses and to discuss with the Membership
Representative or Treasurer, any questions or concerns you may have.
Paying your Expenses – Every effort will be made to announce upcoming expenses well in advance of the due
date. The chorus operates on a “pay-as-you-go” basis meaning that payment is expected at the time that you sign
up for an activity or item. Checks should be made payable to “Harmony Fusion Chorus”. Please be sure to
indicate on the check exactly what items or events you are paying for, especially if you are combining several in
one check. In addition, you will find a payment log near the cash box on which you will note your name, whether
paying cash or check (check #) and a description of payment.
Chorus Dues
The dues for belonging to the Harmony Fusion Chorus are $30 per month. These dues are to be paid at the
beginning of each month. Your first month‟s dues must be submitted with your application. You may prepay any
number of months. Note that dues are to be paid as long as you are a member, regardless of whether you are
actively attending rehearsals or not. Dues finance our chorus operations (facilities, risers, director, music) and
are an important component of the chorus budget. (Note: if you are 25 or under, you pay 50% of the amounts
listed above.)
Per Capita Fee (International Re-Charter)
The fee for belonging to Sweet Adelines International (also called the „Re-charter fee‟) is $80 per year. It is
payable upon first joining Sweet Adelines, and annually thereafter during your anniversary month. Notice of
renewal is sent by Sweet Adelines International to the chorus, and our Treasurer will pay this fee to
International headquarters (from your dues escrow account). Note: if you are 25 or under, you pay 50% of the
amount listed above.
Regional Assessment
Harmony Fusion Chorus is part of Sweet Adelines Region 12, which is the geographical area covering Northern
California, Northern Nevada and Hawaii. The Region 12 management Team provides support for choruses,
quartets, and members in our region, including a number of educational opportunities. The annual fee to support
Region 12 is $30 per member. The treasurer will pay this fee on your behalf from your dues escrow account.
Costumes and Makeup
Chorus members pay a costume rental fee of $5.00 per month. The chorus owns the costumes and as a new
member your costumes will be given to you to use a long as you are a member. You will need the appropriate
costume before you can perform with the chorus. Details about costumes will be given to you as soon as you
become a member. Shoes and makeup are purchased by each member and not owned by the chorus.
Events – General Information
On an ongoing basis, you will have expenses for events other than chorus rehearsals. Although these are
optional, you will most likely want to participate in the events, and thus you should budget for these expenses.
Most of these events require payment in advance (sometimes as much as a year in advance). The money is
collected by the chorus and forwarded as required by the event. If you wish to participate in the event, you must
pay in advance. The chorus does not “loan” money for these purposes. The major events are described below.
Harmony Fusion Member Services
Page 20 of 26
Event – Sweet Adelines Regional Convention (Contest)
The convention is held every spring and the chorus always attends. Registration is typically paid in January
and is approximately $80 per person. The conventions are currently held in Sacramento, so you will also have
hotel expenses (varying from $50/night to $75 per night for 2 or 3 nights) and meals. Beginning in 2010, the
regional convention will be held in Reno, NV)
Event – Sweet Adelines International Convention
This convention is held every fall. This is not regularly attended by Harmony Fusion Chorus but all members
are welcome and encouraged to attend and get to see and hear the “best of the best”.
Events – Fall and Winter Regional Weekends
Sweet Adelines Region 12 sponsors educational weekends in August/September and January in which talented
faculty give classes relating to our craft. These are currently held at a hotel in San Ramon. Registration for the
event is $20 if paid in advance, $25 on site. If you attend a Regional Weekend within your first year of
membership, the chorus will pay this fee for you. This is our way of letting you know that these events are
important. Hotel and meal expenses will be up to you (you are not required to stay at the hotel).
Other Expenses
While we cannot promise that the expenses listed above are the only ones you will incur, we believe we‟ve
listed most of them!
If you have any questions or concerns, please talk to one of us.
<name>, Member Services Director <phone>
<name>, Director - <phone>
Harmony Fusion Member Services
Page 21 of 26
Harmony Fusion Chorus
Final Handout – Week 4
Performance Readiness & Communications
You may now be considering an audition (or perhaps you have completed your audition). In either case, this final
handout will hopefully give you the information you need to finalize your decision to join Harmony Fusion Chorus.
Performance Readiness
 Performing for the public – We require that members become “Performance Ready” before they can
participate in a public chorus performance. This handout covers several aspects of performance readiness.
When you become a member you will receive a membership handbook which is the “Bible” in all areas of
performance readiness and membership opportunities/responsibilities.
 Learning Music – We announce several weeks in advance when we are going to learn a new song, so everyone
can be there if possible. The song is usually taught by a quartet that has worked with the director in
advance. Learning media is usually available that night. Sheet music is distributed and members follow along
while the song is taught, even if they don‟t read music. We‟ll sing the song frequently in rehearsals for a few
weeks, but members are expected to work on the song between rehearsals, and to be “off the paper” or “off
the spots” (able to sing without the sheet music) within a few weeks.
 Taping and Tape-checking – to verify that everyone has learned the music correctly, we make individual tapes
and have them checked for notes, words and breath accuracy. The process consists of
1. Singing into a tape recorder during rehearsal, without using sheet music.
2. Having the recording checked by a designated Tape Checker (usually the section leader).
3. Listening to your tape when it is returned, along with any comments noted by the Tape Checker.
4. Re-taping as often as needed to correct the problems found by the Tape checker (if any).
Once you‟ve demonstrated accuracy, the Tape Checker “passes” you on that song and the master tracker
sheet will be updated to reflect that you are performance ready on that song. Try to tape as soon as you are
comfortable with the song. The small tape recorders we use do not truly represent your voice quality; the
tape is simply used by the Tape Checker to verify that the notes, words and breaths are accurate. If you do
not own a portable tape recorder (the regular size – not the mini-cassette) you will want to purchase one
soon. Sometimes qualification can be done in a quartet where the other 3 parts are already performance
ready and your section leader listens to you sing. Check with your section leader for details.
 “Catching up” – for new members learning all the songs in our repertoire is one of the most daunting tasks
they face. It may take several months to pass all of the songs. To help learn and pass the repertoire attend
rehearsals regularly and listen to your learning media as much as possible (many members listen and learn in
the car!). You may even find someone who sings the same part who will practice with you outside of
rehearsals.
 Tips for Learning and Performing Choreography –
- Try it! If you can keep moving in the same direction as the people on either side of you, that‟s a big
accomplishment! We were all newcomers once so we know how awkward you might feel.
- Don‟t worry! It takes time to acquire this new skill. Try to follow those around you. The chorus
occasionally schedules extra choreography practice (especially prior to competition or our annual show).
- Use your face! We strive for an energized, alert, happy look most of the time. Remember, until you feel
like you look a little foolish, you‟re probably not projecting enough facial expression.
- Keep your eyes on the director - unless specifically directed to focus elsewhere.
- If you miss a move, let it go. It is better to leave the move out than to do it late or to “sneak into it”.
Moving to correct your mistake when everyone else is standing still will only draw more attention to it.
Harmony Fusion Member Services
Page 22 of 26
- If you forget a move or make a wrong move do not act embarrassed or try to “recover”, just act cool and
pretend you did the right thing. If you act embarrassed, the audience will feel embarrassed for you, and
that will make them uncomfortable – the last thing we want to do to our audience!
- Have fun with it!! Choreography is designed to enhance the story of the song, not to get in the way. Just
as we do with the music, we practice our choreography until it projects just the image we want.
 Performance Ready Choreography – You are considered performance ready in choreography when you
demonstrate that you can do the correct moves at the correct time, while standing in your place on the
risers. Choreography is checked as a group by one or more members of the choreography team. The
choreography team will work with individuals to ensure that corrections are made.
 Unified Style –
The goal of Sweet Adelines performances is to provide polished, wholesome, total entertainment in a unified
style that adheres to the barbershop tradition. Just as we work toward unity in blending our voices we strive
for unity in the appearance of the chorus when performing. The eyes of the audience should not be
distracted by the one person who looks dramatically different from those around her. An overview of our
unit style is described below.
- Costumes – are designed with the interest in presenting the most flattering image of the chorus as a
whole. Not everyone will look their very best in every costume, however if the chorus as a whole is
successful – that‟s what really counts. Your costume will be checked and fitted to you. Periodically
costume checks will be held (announced in advance). You will need to present yourself in costume at the
appropriate time.
- Makeup – Chorus shows and competitions are typically in large auditoriums or arenas with white stage
lighting. To avoid looking “washed out”, performers use heavy amounts of vivid stage makeup. The chorus
Makeup/Hairstyle Committee has a list of required makeup items and will help you get your look just
right.
- Hairstyle – Use your own hair, a hairpiece or wig to obtain fullness of the hair at the top and sides of the
face, some curls, bangs or other softness at the forehead. Hair should not obscure or shadow eyes or
eyebrows and should not drape over shoulders.
Performance Readiness Checking
Prior to every performance your costume, makeup and hairstyle will be checked by various committees to ensure
compliance with the unit style discussed above.
Communications
 Noteworthy News – Our weekly newsletter, “Noteworthy News”, contains important announcements,
schedules and locations of coming events, and information of interest to members. The Noteworthy News is
distributed via email on Thursdays. If you do not have an email address please ask Member Services or a
friend in the chorus to provide you with a hard copy.
 Business Meetings –Every rehearsal includes a brief business meeting at the end of the evening. Important
announcements and reminders are made at this meeting (and will be published in the Noteworthy News later
in the week). We encourage you to stay for the business meeting each week and then a circle of song
directed by one of our assistant directors.
 Asking Questions – One of the best ways to get information is to ask someone. The member(s) who greet you
each week at the Membership Table will be happy to talk to you about any questions or concerns you have.
 Membership handbook – When you become you will be given a Member Handbook. It is yours to keep. It
contains important information regarding every aspect of your membership in Sweet Adelines. Please review
it carefully. It contains our written Policies, Bylaws and Standing Rules, and a copy of the Director‟s
Contract. When you sign your membership application, you are agreeing to abide by the bylaws of Sweet
Adelines International and the Standing Rules of Harmony Fusion Chorus.
Harmony Fusion Member Services
Page 23 of 26
 E-Mail and E-Mail Buddies – Over 95% of the chorus members have e-mail, and increasingly announcements
are made electronically. Members‟ e-mail addresses are included in the chorus roster. The roster is sent
electronically but a hardcopy can be requested. You may send email to any chorus member. In addition there
are several group mailing lists noted at the beginning of the chorus roster and in the Noteworthy News).
In Harmony,
<name>, Member Services Director <phone>
<name>, Director - <phone>
Harmony Fusion Member Services
Page 24 of 26
Attendance Sheet
Harmony Fusion Member Services
Page 25 of 26
NEW MEMBER ORIENTATION
<DATE>
I. History of Sweet Adelines
a. 1945 – Tulsa OK – non-profit-educational
b. Current membership #
c. How any countries # (former member founded and directed the Tokyo Japan chapter)
d. Wide range of music – pass around arrangers list
e. How governed
f. “Pitch Pipe” magazine
g. SA Int‟l Website as resource
h. Region 12 website
II. History of Harmony Crossroads
a. 1993 – shy and how we started – co-directors
b. Show tape of first competition if available
III. Current Goals
a. Membership responsibilities
b. Standing Rules/Director Contract
IV. How our Chapter runs
a. Board/Officers
b. Committees
c. Fund raisers and grants
V. Competition – Where – Why – When (Dea)
a. Costumes
b. Makeup
c. Typical Competition Day
i. Breakfast – skits
ii. Floor rehearsal
iii. Makeup and dress
iv. Start pattern (“win” lobby)
v. Photo
vi. Warm up room
vii. Stage (show last competition tape)
viii. Watch rest of comp.
ix. Wait for results
x. Return to hotel
xi. Dinner – read scores
xii. Show of champions
VI. Annual Show – where – why – when
VII. Annual Retreat – where – why – when
Harmony Fusion Member Services
Page 26 of 26
VIII. Christmas
IX. Other
a. Costs
i. Int‟l Dues
ii. Regional Assessment
iii. Chapter Dues
iv. Competition
1. All events
2. meals
3. hotel
4. etc
Costumes
Makeup
Regional meetings
Retreat
X. Rookie Skit
XI. Feedback & questions

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Member Services guidelines

  • 1. Harmony Fusion Member Services Page 1 of 26 Member Services Responsibilities and Procedures
  • 2. Harmony Fusion Member Services Page 2 of 26 Contents Overview............................................................................................................................................................. 3 Fiscal Month - Considerations............................................................................................................................ 4 Attendance .........................................................................................................Error! Bookmark not defined. Publicity & Promoting Membership................................................................................................................... 5 Attendance Recording......................................................................................................................................... 5 Managing the Guest Table.................................................................................................................................. 5 Greeting Guests................................................................................................................................................... 6 Managing Guest Handouts.................................................................................................................................. 6 Welcome to the Chorus..................................................................................................................................... 13 Chorus Dues...................................................................................................................................................... 19 Per Capita Fee (International Re-Charter)........................................................................................................ 19 Regional Assessment ........................................................................................................................................ 19 Costumes and Makeup...................................................................................................................................... 19 Events – General Information........................................................................................................................... 19 Performance Readiness..................................................................................................................................... 21 Performance Readiness Checking..................................................................................................................... 22 Communications ............................................................................................................................................... 22 Arranging Voice Placement................................................................................................................................ 7 Planning Guest Nights ........................................................................................................................................ 7 Maintaining Guest Music Books ........................................................................................................................ 7 Arranging for Auditions...................................................................................................................................... 8 Providing Membership Applications.................................................................................................................. 9 Processing Membership Applications................................................................................................................. 9 Maintaining a Guest Mailing List....................................................................................................................... 9 Following-up with Guests................................................................................................................................. 10 Maintaining a Chorus Roster/Mailing List ....................................................................................................... 10 Ordering Name Badges..................................................................................................................................... 11 Presenting New Members to the Chorus .......................................................................................................... 11 Diva (Big Sister) Program ................................................................................................................................ 11 New Member Orientation ................................................................................................................................. 12 Maintain Membership Handbook ..................................................................................................................... 12 Sunshine Activities ........................................................................................................................................... 12 Hospitality..........................................................................................................Error! Bookmark not defined. Membership Retention/Rewards/Recognition.................................................................................................. 12 Member Out-Processing ................................................................................................................................... 12
  • 3. Harmony Fusion Member Services Page 3 of 26 Overview The Membership Committee is a Sweet Adelines International (SAI) requirement. Every chapter must have a membership committee and membership chairperson. The Membership Chair and her committee wear a lot of hats. These hats encompass the following responsibilities/tasks:  Publicity & Promoting Membership (ongoing)  Attendance Recording (ongoing)  Managing the Guest Table (ongoing)  Greeting Guests (ongoing)  Managing Guest Handouts (as needed)  Arranging Voice placement for guests on their first night (ongoing)  Planning Guest Nights (coordinate with Events Director) (2 per year)  Planning Friends & Family Night (coordinate with Events Director) (1 per year)  Maintaining Guest Music Books (ongoing – coordinate with Music Librarian)  Introducing Guests (as needed)  Arranging for Auditions (as needed)  Maintaining a Guest Mailing List (ongoing)  Following-up with Guests (as needed)  Maintaining a Chorus Roster/Mailing List (ongoing)  Providing Membership Applications (as needed)  Application Processing (as needed - coordinate with treasurer)  Ordering Name Badges (as needed)  Presenting New Members (as needed)  Diva (Big Sister) Program (appoint a chairperson)  New Member Orientation (as needed)  Maintaining Member Handbook (as needed)  Sunshine (ongoing)  Membership Retention/Rewards/Recognition (annually at retreat)  Member out-processing (as needed)
  • 4. Harmony Fusion Member Services Page 4 of 26 Fiscal Month - Considerations May – Regional Contest June July August September – AIM Weekend October November December – Holiday Performances January – AIM Weekend February – Chorus “retreat” March – Regional Contest April – Regional Contest
  • 5. Harmony Fusion Member Services Page 5 of 26 Publicity & Promoting Membership A Member Services representative will provide chorus flyers and business cards for all performances. Contact the chorus secretary for supplies. Attendance Recording A Member Services representative will take attendance at each rehearsal, using an attendance tracking sheet of her own design, and advise the Member Services Director of any absences of 2 weeks or longer. The Member Services Director will contact the missing member to determine the situation. If there are issues that need to be addressed (dissatisfied member, family issues, health issues, etc) the Member Services Director will work with the Sunshine Committee, Chorus Team Leader (President) and/or Director as appropriate. Managing the Guest Table A Member Services representative will arrive 15 minutes prior to the beginning of rehearsal. This person will set up the following items on the “guest table”:  Guest Book  A functioning pen  Blank name tags  Name tags of previous guests  Star Stickers (for indicating at least 3 visits by a guest)  Handouts (see appendices)  Applications  Chorus information flyers  Chorus business cards  Guest music books – to be provided by the Music Librarian o Guests may provide $20 cash or check (payable to Harmony Fusion) as a deposit on a Guest music book to review between rehearsals. o The Member Services Director will provide a written receipt for the deposit to the guest (duplicate receipts book is stored in the member services cart). o The cash or check will be returned at the time the guest returns the book or becomes a member (at which time the Guest Music cover will be replaced with an HFC Repertoire Cover – copies of the cover sheet are available in the Member Services cart or can be emailed to the new member). o The receipt book will be updated to indicate that the money has been returned. Enter the date of return and Member Services representative name.
  • 6. Harmony Fusion Member Services Page 6 of 26 Greeting Guests A Member Services representative will remain at the guest table until 15 minutes after the beginning of rehearsal. The representative will then monitor the guest table from the risers and attend to any guest that arrives after rehearsal has begun.  Ask the guest to sign the guestbook with complete mailing and email information (information is used to follow-up with them and to advertise performances)  Provide a badge/name tag and a music book  Ask how they found out about us  Provide the guest with appropriate handout (see Guest Handouts section below)  Introduce the guest to the director for voice placement  Introduce guest to the chorus  Find a “Big Sister” to help the guest “learn the ropes” Managing Guest Handouts The handouts should be distributed in the following order: Handout Title Distribution Timing Welcome to the Harmony Crossroads Chorus Week 1 Audition Information Week 2 Financial Information Week 3 Performance Readiness & Communications Week 4
  • 7. Harmony Fusion Member Services Page 7 of 26 Arranging Voice Placement A Member Services representative will coordinate a voice placement with the director or her designated representative (if you are uncertain, ask a Section Leader to voice place the guest). Planning Guest Nights Guest nights are to be coordinated with the Events Director. A Member Services representative will attend all guest night coordination meetings. The following items must be covered:  Date / Time / location  Who to invite  Guest Flyer  Format for the evening (may coordinate with the director to teach a song)  Refreshments  Set up volunteers  Clean up volunteers  Greeters  Guest book availability (Member Services to provide)  Handouts (Week #1 – see handout section)  Brochures  Business Cards  Gifts (See member gift basket in Member Services Cart)  Thank you cards to guests after the event (sent by Member Services Director or designate) Maintaining Guest Music Books A Member Services representative will work with the Music Librarian to ensure an adequate supply of guest music books are available. Member Services will  store guest books  provide guest books during rehearsals.
  • 8. Harmony Fusion Member Services Page 8 of 26 Arranging for Auditions Visitors interested in joining the chorus are defined as a Prospective Members. An Associate Member and Members on Leave-of-Absence must re-audition after 1 year of absence; they follow the same procedures set forth below for a Prospective Member. 1) Prospective member must attend a minimum of 3 out of 5 consecutive rehearsals before auditioning. 2) Prospective member may choose one song of her choice from the following list: How We Sang Today, Harmonize the World, the current competition up-tune or ballad. 3) Sing with Section Managers in a quartet formation without music. The Section Manager for the part that is being auditioned will step out and listen. 4) Prospective member is informed of decision the same night as the audition. 5) Process Flow is as follows: a. Membership Chair starts process by informing Audition Coordinator that a prospective member is ready to audition b. Prospective member auditions with Section Mgrs c. If prospective member has passed the musical portion of her audition, the Visual Coordinator is informed by the Audition Coordinator; Visual Coordinator provides input on candidate‟s visual competency d. Once it has been determined that the prospective member has passed both portions of the audition, the Audition Coordinator informs Members Services Director HFC_Audition_Process_(Final_1-6-08)
  • 9. Harmony Fusion Member Services Page 9 of 26 Providing Membership Applications Member Services will maintain a supply of membership forms in the Member Services Cart. If no forms are available in the cart, master forms can be downloaded form the Sweet Adelines International website. Applications will be given to the guest once she has successfully completed her audition. Processing Membership Applications Member Services will assist the prospective member in completing the forms. 1. Collect the application and a check for $XXX ($XX for 1st year International dues, $XX for chapter dues and $X for monthly costume rental). 2. Inform the chorus (no later than the next rehearsal) that the guest has passed her audition (can be announced using email). 3. Ask the chorus to provide comments or concerns regarding the application to the Member Services Director via email no later than the following rehearsal (1 week). 4. At the next rehearsal, if there have been no major concerns raised by the chorus, submit the application to the Board of Directors for a vote. 5. If the vote is “yes”, pass the application form and check to the Treasurer (KEEP A COPY for Member Services Records). 6. Inform the new member that she has been accepted. 7. Send an announcement to the chorus and ask the Noteworthy News editor to include it in the next week‟s news. 8. Supply the Roster maintainer with the appropriate information from the roster (some information can be taken directly from the application form while other information has to be obtained from the guest – see “Maintain a Chorus Roster/Mailing List”). 9. Order a name tag for the new member (procedure located later in this guide). 10. Present the new member with her Sweet Adelines identification card when it arrives. 11. Confirm the new member has a “Big Sister”. Maintaining a Guest Mailing List Member Services will create and maintain a guest mailing list. The guest mailing list will be updated at least once per month using entries from the guest book.
  • 10. Harmony Fusion Member Services Page 10 of 26 Following-up with Guests A Member Services representative will take the guest book home each week and write a follow-up message to any guests that attended rehearsal that week. The note should include:  thank you for attending  a contact name and number for questions  an invitation to return  information about upcoming events they may want to participate in Example: Susie: Thank you for visiting our chorus on <date>. We really enjoyed having another <voice part> singing with us. We hope you enjoyed your evening and will join us again soon. Please note that our annual “First Wednesday” performances in Pleasanton are about to begin and we‟d love to have you join us as either a guest or a new member. If you have any questions between now and your next visit, please feel free to contact <name, phone #> or you can reach me at <phone number>. In Harmony, <name>, Member Services Maintaining a Chorus Roster/Mailing List Member Services will create and maintain a membership list which will fulfill the purpose of both roster and mailing list.  Member ID#  Member Name (Member spouse name)  Mailing Address  Email address  Member Phone # (work, home, cell, fax, etc.)  Sweet Adeline anniversary date  Birthday  Voice part  Member status (if other than full member) SAMPLE: Doe, Susie XXX That Street City, CA zip Associate HOME PHONE: WORK PHONE: CELL PHONE: WORK EMAIL: B-DAY: mm/dd ANNIV: mm/dd Voice part MEMBER#: XXXXXX
  • 11. Harmony Fusion Member Services Page 11 of 26 Ordering Name Badges Name badges are gold with black lettering and have a magnetic clasp. Badges are ordered from: Name of Vendor website address email phone Send an email to: <email address above> From: current Membership Chair Harmony Fusion Chorus You will need to supply payment and then submit receipt to the chorus treasurer for reimbursement The completed badges should be mailed to the Membership Director or her designee or may be picked up by any member of the chorus. Membership Chair Name Street Address City, State Zip Presenting New Members to the Chorus At the first rehearsal following the acceptance of the new member, invite her to come down from the risers and face the chorus. Announce her new membership, and provide her with the following: a. a welcome letter b. a copy of the handout titled “Things I wish someone had told me when I first started singing with Sweet Adelines” c. a small token (plant, star earrings, etc.) d. If the member has been appointed a “Big Sister” announce who the big sister is and thank her for taking on this task. e. Ask the chorus to Sing “Our New Sweet Adeline” and serenade our new member back to her position on the risers. Diva (Big Sister) Program Member Services will maintain a list of chorus members willing to provide dedicated assistance to a new member. If desired, Member Services will provide a dedicated Diva to the new member based on characteristics desired by the new member (part sung, younger, older, etc.).
  • 12. Harmony Fusion Member Services Page 12 of 26 New Member Orientation Member Services will coordinate with other team managers to provide a comprehensive new member orientation on a quarterly or “as needed” basis. A suggestion orientation outline is included on the next pages. Maintain Membership Handbook Member Services will create and maintain a handbook that will be given to each chorus member. Member Services will review and update the Membership handbooks annually. Membership handbook may be stored on the Harmony Fusion website in the Members section. Sunshine Activities The Sunshine committee with ensure that members who are experiencing hardships in their lives will know that they have the support of the chorus. The sunshine committee will arrange to send cards or flowers to members based on their situation. The Sunshine committee will give encouragement to all members in whatever fashion they deem appropriate and within the budget allocated by the chorus. Membership Retention/Rewards/Recognition  Birthdays  Longevity Awards (to be presented annually at the retreat)  Big Sister/Diva recognition  Weekly/monthly recognition submitted by members  Personal announcements (professional accomplishments, new grandchild, etc.) Member Out-Processing Membership Services will work with the Treasurer to ensure that all forms are completed and fees are collected or returned as appropriate.
  • 13. Harmony Fusion Member Services Page 13 of 26 Appendices Guest Handout #1 Guest Handout #2 Guest Handout #2 Guest Handout #4 Attendance Sheet – Sample New Member Orientation Outline
  • 14. Harmony Fusion Member Services Page 14 of 26 Welcome to the Chorus We‟re so glad you‟re here! Feel free to join us on the risers to feel what it‟s like to sing four-part harmony in the barbershop style. You‟ll probably have lots of questions before the rehearsal is over. This letter attempts to answer some of them for you. For any others, please feel free to ask anyone in the chorus. Chances are you‟ll find our members so enthusiastic that they‟ll supply much of the information you want before you ask. For instance, you might be wondering… Who are Sweet Adelines? We are women who enjoy singing the marvelous four-part harmonies of barbershop music. Our organization began in Tulsa, Oklahoma in 1947 when women decided that all good harmony shouldn‟t belong exclusively to the men of the Society for the Preservation and Encouragement of Barbershop Quartet Singing in America. Our International Headquarters are still located in Tulsa. Today nearly 30,000 women belong to over 600 chapters (choruses), divided into about 30 geographical regions. We have chapters in all 50 of the United States and in many other countries such as Canada, England, Sweden, Finland, Japan, New Zealand and Australia. We are truly an international organization! How About the Harmony Fusion Chorus? Our chapter is the result of a merger between two small choruses that had been active for many years in the Oakland and Pleasanton areas. The newly formed chorus has a diverse membership and wide range of audiences. Our collective histories are documented in albums as well as the memories of many of our members and we are starting a brand new album to track our experiences from here on. Our chorus has about 40 members, several of whom have been Sweet Adelines for 25+ years. They come from as far away as Palo Alto, Burlingame and Miwuk Village to rehearse with us each week. Our Director, Barb Vander Putten, lives in San Jose and has been directing this chorus since February „06. She is also an assistant director at Mission Valley chorus. She is a regional faculty member, chorus and quartet coach, active quartet member and has been very active at both the chorus and regional level during her 13 year Sweet Adelines career. Our chapter is governed by an elected 5-member Board of Directors, which includes 4 officers. Board members hold 2 year terms and terms of office start on May 1, which is the beginning of our fiscal year. The chapter is administered entirely by volunteers from within the chorus and a large percentage of chorus members participate in administrative and/or music staff activities, most of which take place behind the scenes. Harmony Fusion is one of about eighteen choruses that make up the Pacific Shores Region (known as Region 12), which includes northern California, northern Nevada and Hawaii. The Region 12 leadership consists of volunteers from these choruses. They provide organization of conventions and education weekends as well as administrative consulting when requested. What Do we Do? Most of what we do focuses on learning and performing. The learning occurs during our weekly rehearsals and, a few times a year, we have extra rehearsals or coaching sessions on weekends. We perform for public events and private functions and are always looking for more opportunities to bring our joyful music to others. We produce our own shows, and members proudly sell tickets to their families and friends, confident in the ability of the chorus to stage a truly professional event. Finally, we participate in a Sweet Adelines chorus competition once a year. Members are not required to attend rehearsals, performances, shows or competitions, but most do, and we encourage everyone to participate as much as possible. However, to perform in certain events you must attend rehearsals prior to the event to ensure you are qualified on the music and choreography. Most of us are just ordinary singers and we hope you‟ll feel right at home with us.
  • 15. Harmony Fusion Member Services Page 15 of 26 How Do I Become a Member? You must attend three out of five consecutive rehearsals before you are eligible to apply for membership. This time will allow you to get to know us, what we do, and how we do it, and it will give others in the chorus a chance to get to know you as well. A musical audition is required. You may request an audition after your third rehearsal. You can choose 1 of four songs; How We Sang Today, The Winner Song or one of two current competition songs. After you have met the attendance requirements, passed your audition and turned in your application materials, the Board of Directors will check to see that everything is in order and vote upon your membership application. This usually takes a couple of weeks. In the meanwhile, you will continue to be introduced to the chorus as a guest who has passed her audition, and you will hear the chorus‟ most enthusiastic response to that announcement! What is involved in an Audition? Auditions are informal, private affairs, held in a separate room. The Director and the Section Managers will be there from each of the four voice parts. You‟ll sing in a quartet with three of them, while the Section Leader for your part and the Director both listen. They know you are likely to be nervous and they‟ll be eager to help you. We‟ll give you more information about the audition process when you return for your second visit. Just keep in mind that everyone in the chorus has been through this and they will all be very supportive of you! What about Expenses? Yes, there are expenses involved with being a member of the chorus. The total required for membership is $420 per year ($250 for chorus dues, $30 for Region 12 assessment, $80 per year for Sweet Adelines Int‟l membership and $60 for costume rental). The chorus collects $30 each month portioning the dues ($20.83 to operations, $2.50 to Region 12 Assessment and $6.67 toward your next year‟s international dues). An additional $5 per month is collected for costume rental. The chorus owns the costumes and accessories. Shoes and makeup are each member‟s responsibility. We‟ll give you more information on finances when you return for your third visit. How Much of my Time is Required? We rehearse for about three hours each week and that is the minimum commitment that we ask of you. In addition, you need to budget some time between rehearsals to work on memorizing music and choreography. We also ask members to attend our scheduled coaching sessions, pre-competition weekend retreats and the conventions at which our chorus is competing. While we ask this time commitment of you, we understand that things happen in everyone‟s life requiring flexibility in scheduling. There are no penalties for missing a rehearsal (except for the training and fun that you‟ll miss!). Outside of these minimum time requirements you are free to get involved with administrative and/or musical activities to whatever extent you feel comfortable. As an all- volunteer organization we depend on our members to keep things going and the members usually feel they get back much more than they give! In Harmony… We hope that this handout has answered some of your questions. Please don‟t hesitate to ask anyone in the chorus if anything is not clear to you. We hope you have enjoyed your evening with us and will come and sing with us again next week! <name>, Member Services Director <phone> <name>, Director <phone>
  • 16. Harmony Fusion Member Services Page 16 of 26 Harmony Fusion Chorus Week #2 Handout - Audition Information We hope you‟ve enjoyed visiting chorus rehearsals and singing with us! We‟re eager to have you join our chorus and contribute your own special talents to what we think is a pretty special organization. In order to become a member you‟ll need to pass an audition – a process that sounds a lot scarier than it actually is! Here is some information to help you understand our audition procedures. Who will I be auditioning for? The audition committee is composed of a leader from each of the four sections. The Director is not required to attend but may from time to time. You will meet with them in a quiet room away from the rest of the chorus. You can choose a song from the following: * How We Sang Today * The Winners Song * Our current competition “ballad” __________________ or “up-tune” _____________________ Learning media (tapes or CDs) are available for a nominal fee. What are we looking for in the audition? Barbershop is a particular style of singing with some specific characteristics. We don‟t expect you to come in already knowing these things, but we‟ll be interested in your ability and willingness to learn how to do the following: - sing your own voice part accurately in a quartet - sing with a vocal quality appropriate for barbershop (for example, not operatic) - accept instruction to help improve vocal production - sing with a pleasant and engaging facial expression How do I prepare for the audition? 1. Select the chorus song from the above list that you would like to use for your audition. 2. Listen to the learning media for that song if one is available. The learning media contain a four part version of the song followed by the tenor, lead, baritone, and bass parts and are available at most rehearsals. Check with a Membership Representative regarding the procedure for obtaining these media. 3. Sing with a practice quartet. The Membership Representative or your section leader will help you find three other singers who can help you practice the audition song before or after chorus rehearsal. Just let her know when you are ready. We encourage you to do this as soon as possible to get a sense of what it‟s all about. 4. You may want to pre-audition on any of your visits in order to have a chance to talk with the Director and make sure you are singing the right voice part for you. And you can get some coaching on how to address any problems you are having. Tell the Membership Representative when you would like to do this. When should I audition? You should audition when you feel ready, but you may audition after your third rehearsal. Let the Director or a Membership Representative know when you arrive that you would like to audition that evening at the end of chorus rehearsal.
  • 17. Harmony Fusion Member Services Page 17 of 26 What else should I know before I audition? Our chorus performs at a high level that requires a good deal of physical stamina. It is our expectation that all members will stand and perform choreography during an entire 2-and-a-half hour rehearsal. You‟ll notice that we do have some members sitting on stools on the risers. These members have made special arrangements because of physical disabilities. If you feel that physical stamina might be an issue for you, please let us know so we can discuss your needs with you. What happens after the audition? After you have sung your song you will be asked to leave the room and the audition committee will assess the audition. Their discussion will be brief, so please stay and visit with other chorus members until they let you know the result. A member of the audition committee will notify you regarding the outcome of the audition. When you have passed, you will be given the application materials and instructions about completing them. You can take the application home, read it, fill out the form, write a check and bring the form and check back to the Membership Director the following week. Your application will be presented to the Board to be voted upon (continue to use your guest music folder until the Board has voted on your membership). Assuming everything is in order you‟ll be welcomed into the chorus the Monday after the Board vote. At that point you will receive your official music folder. Your application and Sweet Adelines dues will be forwarded to Sweet Adelines Headquarters in Tulsa. Within a few weeks, your membership card will be sent back to the chorus and you will be on the list to receive the Sweet Adelines quarterly magazine (“The Pitch Pipe”) and all the other benefits of being a Sweet Adeline. We‟re here and eager to help you Auditioning is a necessary step in the process of joining Sweet Adelines. Harmony Fusion is anxious to keep growing, both in size and the quality of our musical product. New members help in both respects and we are always looking for women who like to sing and perform. You will be helped and encouraged all the way through the audition process. If you have any questions please talk to your section leader, the director or a membership representative. We‟re anxious to help you! Rehearsal Courtesies In a group our size, and one that works as hard as we do toward excellence in musical performance, it is important for each of us to understand what is expected of us and to demonstrate the common courtesies that make our rehearsals more successful. Please read and observe the following guidelines:  As a guest, you will usually be invited to join us on the risers and sing with us. Riser positions are assigned to particular chorus members and you will be given the spot of an absent member, or otherwise placed in a position where you can hear others of your voice part singing behind you. If the absent member appears and takes the spot you were assigned just move to a nearby spot or step off the risers and wait for the Director to find you a new spot.  Guests may occasionally be requested to leave the risers and participate as audience members so that the chorus can perform in formation on the risers in the locations specified for them by the Director.  While you are on the risers (as a guest or as a member) please refrain from talking or asking questions of the Director or members. Talking while on the risers is disruptive to others and prevents you and those near you from hearing important information.  Please avoid using scented cosmetics or fragrances on the day of a Chorus function. These do cause serious allergic reactions among some Chorus members.
  • 18. Harmony Fusion Member Services Page 18 of 26  If you are not feeling well please stay off the risers so you don‟t spread your germs. If you feel able to attend but cannot sing, please sit at the end of the risers facing the Director or else become part of our audience for the evening.  Music purchased by the Chorus is the property of the Chorus and may be used only by Chorus members and guests during rehearsal. Guests should return Guest Music Books to the Membership Table at the end of each rehearsal. Guest music can be taken home for a refundable deposit of $5.00 (payable to the Membership Services Director).  Smoking during rehearsal is not permitted except outside the rehearsal hall during breaks.  Children should not attend rehearsal unless they are prospective members and intend to apply for membership within the following four months. If you have any questions about these guidelines, please talk to one of us. <name>, Member Services Director <phone> <name>, Director - <phone>
  • 19. Harmony Fusion Member Services Page 19 of 26 Harmony Fusion Chorus Week #3 Handout Financial Information Welcome back! We hope you are enjoying your visits with us, and that you will soon become a member of our chorus. You may be wondering about the expenses that are involved in being a member of our chorus. Following is a summary of the financial commitments. As you review this information, please keep in mind that not all amounts are due right away. Some expenses will occur much later in the year, and some are optional. This information is provided to allow you time to budget your expenses and to discuss with the Membership Representative or Treasurer, any questions or concerns you may have. Paying your Expenses – Every effort will be made to announce upcoming expenses well in advance of the due date. The chorus operates on a “pay-as-you-go” basis meaning that payment is expected at the time that you sign up for an activity or item. Checks should be made payable to “Harmony Fusion Chorus”. Please be sure to indicate on the check exactly what items or events you are paying for, especially if you are combining several in one check. In addition, you will find a payment log near the cash box on which you will note your name, whether paying cash or check (check #) and a description of payment. Chorus Dues The dues for belonging to the Harmony Fusion Chorus are $30 per month. These dues are to be paid at the beginning of each month. Your first month‟s dues must be submitted with your application. You may prepay any number of months. Note that dues are to be paid as long as you are a member, regardless of whether you are actively attending rehearsals or not. Dues finance our chorus operations (facilities, risers, director, music) and are an important component of the chorus budget. (Note: if you are 25 or under, you pay 50% of the amounts listed above.) Per Capita Fee (International Re-Charter) The fee for belonging to Sweet Adelines International (also called the „Re-charter fee‟) is $80 per year. It is payable upon first joining Sweet Adelines, and annually thereafter during your anniversary month. Notice of renewal is sent by Sweet Adelines International to the chorus, and our Treasurer will pay this fee to International headquarters (from your dues escrow account). Note: if you are 25 or under, you pay 50% of the amount listed above. Regional Assessment Harmony Fusion Chorus is part of Sweet Adelines Region 12, which is the geographical area covering Northern California, Northern Nevada and Hawaii. The Region 12 management Team provides support for choruses, quartets, and members in our region, including a number of educational opportunities. The annual fee to support Region 12 is $30 per member. The treasurer will pay this fee on your behalf from your dues escrow account. Costumes and Makeup Chorus members pay a costume rental fee of $5.00 per month. The chorus owns the costumes and as a new member your costumes will be given to you to use a long as you are a member. You will need the appropriate costume before you can perform with the chorus. Details about costumes will be given to you as soon as you become a member. Shoes and makeup are purchased by each member and not owned by the chorus. Events – General Information On an ongoing basis, you will have expenses for events other than chorus rehearsals. Although these are optional, you will most likely want to participate in the events, and thus you should budget for these expenses. Most of these events require payment in advance (sometimes as much as a year in advance). The money is collected by the chorus and forwarded as required by the event. If you wish to participate in the event, you must pay in advance. The chorus does not “loan” money for these purposes. The major events are described below.
  • 20. Harmony Fusion Member Services Page 20 of 26 Event – Sweet Adelines Regional Convention (Contest) The convention is held every spring and the chorus always attends. Registration is typically paid in January and is approximately $80 per person. The conventions are currently held in Sacramento, so you will also have hotel expenses (varying from $50/night to $75 per night for 2 or 3 nights) and meals. Beginning in 2010, the regional convention will be held in Reno, NV) Event – Sweet Adelines International Convention This convention is held every fall. This is not regularly attended by Harmony Fusion Chorus but all members are welcome and encouraged to attend and get to see and hear the “best of the best”. Events – Fall and Winter Regional Weekends Sweet Adelines Region 12 sponsors educational weekends in August/September and January in which talented faculty give classes relating to our craft. These are currently held at a hotel in San Ramon. Registration for the event is $20 if paid in advance, $25 on site. If you attend a Regional Weekend within your first year of membership, the chorus will pay this fee for you. This is our way of letting you know that these events are important. Hotel and meal expenses will be up to you (you are not required to stay at the hotel). Other Expenses While we cannot promise that the expenses listed above are the only ones you will incur, we believe we‟ve listed most of them! If you have any questions or concerns, please talk to one of us. <name>, Member Services Director <phone> <name>, Director - <phone>
  • 21. Harmony Fusion Member Services Page 21 of 26 Harmony Fusion Chorus Final Handout – Week 4 Performance Readiness & Communications You may now be considering an audition (or perhaps you have completed your audition). In either case, this final handout will hopefully give you the information you need to finalize your decision to join Harmony Fusion Chorus. Performance Readiness  Performing for the public – We require that members become “Performance Ready” before they can participate in a public chorus performance. This handout covers several aspects of performance readiness. When you become a member you will receive a membership handbook which is the “Bible” in all areas of performance readiness and membership opportunities/responsibilities.  Learning Music – We announce several weeks in advance when we are going to learn a new song, so everyone can be there if possible. The song is usually taught by a quartet that has worked with the director in advance. Learning media is usually available that night. Sheet music is distributed and members follow along while the song is taught, even if they don‟t read music. We‟ll sing the song frequently in rehearsals for a few weeks, but members are expected to work on the song between rehearsals, and to be “off the paper” or “off the spots” (able to sing without the sheet music) within a few weeks.  Taping and Tape-checking – to verify that everyone has learned the music correctly, we make individual tapes and have them checked for notes, words and breath accuracy. The process consists of 1. Singing into a tape recorder during rehearsal, without using sheet music. 2. Having the recording checked by a designated Tape Checker (usually the section leader). 3. Listening to your tape when it is returned, along with any comments noted by the Tape Checker. 4. Re-taping as often as needed to correct the problems found by the Tape checker (if any). Once you‟ve demonstrated accuracy, the Tape Checker “passes” you on that song and the master tracker sheet will be updated to reflect that you are performance ready on that song. Try to tape as soon as you are comfortable with the song. The small tape recorders we use do not truly represent your voice quality; the tape is simply used by the Tape Checker to verify that the notes, words and breaths are accurate. If you do not own a portable tape recorder (the regular size – not the mini-cassette) you will want to purchase one soon. Sometimes qualification can be done in a quartet where the other 3 parts are already performance ready and your section leader listens to you sing. Check with your section leader for details.  “Catching up” – for new members learning all the songs in our repertoire is one of the most daunting tasks they face. It may take several months to pass all of the songs. To help learn and pass the repertoire attend rehearsals regularly and listen to your learning media as much as possible (many members listen and learn in the car!). You may even find someone who sings the same part who will practice with you outside of rehearsals.  Tips for Learning and Performing Choreography – - Try it! If you can keep moving in the same direction as the people on either side of you, that‟s a big accomplishment! We were all newcomers once so we know how awkward you might feel. - Don‟t worry! It takes time to acquire this new skill. Try to follow those around you. The chorus occasionally schedules extra choreography practice (especially prior to competition or our annual show). - Use your face! We strive for an energized, alert, happy look most of the time. Remember, until you feel like you look a little foolish, you‟re probably not projecting enough facial expression. - Keep your eyes on the director - unless specifically directed to focus elsewhere. - If you miss a move, let it go. It is better to leave the move out than to do it late or to “sneak into it”. Moving to correct your mistake when everyone else is standing still will only draw more attention to it.
  • 22. Harmony Fusion Member Services Page 22 of 26 - If you forget a move or make a wrong move do not act embarrassed or try to “recover”, just act cool and pretend you did the right thing. If you act embarrassed, the audience will feel embarrassed for you, and that will make them uncomfortable – the last thing we want to do to our audience! - Have fun with it!! Choreography is designed to enhance the story of the song, not to get in the way. Just as we do with the music, we practice our choreography until it projects just the image we want.  Performance Ready Choreography – You are considered performance ready in choreography when you demonstrate that you can do the correct moves at the correct time, while standing in your place on the risers. Choreography is checked as a group by one or more members of the choreography team. The choreography team will work with individuals to ensure that corrections are made.  Unified Style – The goal of Sweet Adelines performances is to provide polished, wholesome, total entertainment in a unified style that adheres to the barbershop tradition. Just as we work toward unity in blending our voices we strive for unity in the appearance of the chorus when performing. The eyes of the audience should not be distracted by the one person who looks dramatically different from those around her. An overview of our unit style is described below. - Costumes – are designed with the interest in presenting the most flattering image of the chorus as a whole. Not everyone will look their very best in every costume, however if the chorus as a whole is successful – that‟s what really counts. Your costume will be checked and fitted to you. Periodically costume checks will be held (announced in advance). You will need to present yourself in costume at the appropriate time. - Makeup – Chorus shows and competitions are typically in large auditoriums or arenas with white stage lighting. To avoid looking “washed out”, performers use heavy amounts of vivid stage makeup. The chorus Makeup/Hairstyle Committee has a list of required makeup items and will help you get your look just right. - Hairstyle – Use your own hair, a hairpiece or wig to obtain fullness of the hair at the top and sides of the face, some curls, bangs or other softness at the forehead. Hair should not obscure or shadow eyes or eyebrows and should not drape over shoulders. Performance Readiness Checking Prior to every performance your costume, makeup and hairstyle will be checked by various committees to ensure compliance with the unit style discussed above. Communications  Noteworthy News – Our weekly newsletter, “Noteworthy News”, contains important announcements, schedules and locations of coming events, and information of interest to members. The Noteworthy News is distributed via email on Thursdays. If you do not have an email address please ask Member Services or a friend in the chorus to provide you with a hard copy.  Business Meetings –Every rehearsal includes a brief business meeting at the end of the evening. Important announcements and reminders are made at this meeting (and will be published in the Noteworthy News later in the week). We encourage you to stay for the business meeting each week and then a circle of song directed by one of our assistant directors.  Asking Questions – One of the best ways to get information is to ask someone. The member(s) who greet you each week at the Membership Table will be happy to talk to you about any questions or concerns you have.  Membership handbook – When you become you will be given a Member Handbook. It is yours to keep. It contains important information regarding every aspect of your membership in Sweet Adelines. Please review it carefully. It contains our written Policies, Bylaws and Standing Rules, and a copy of the Director‟s Contract. When you sign your membership application, you are agreeing to abide by the bylaws of Sweet Adelines International and the Standing Rules of Harmony Fusion Chorus.
  • 23. Harmony Fusion Member Services Page 23 of 26  E-Mail and E-Mail Buddies – Over 95% of the chorus members have e-mail, and increasingly announcements are made electronically. Members‟ e-mail addresses are included in the chorus roster. The roster is sent electronically but a hardcopy can be requested. You may send email to any chorus member. In addition there are several group mailing lists noted at the beginning of the chorus roster and in the Noteworthy News). In Harmony, <name>, Member Services Director <phone> <name>, Director - <phone>
  • 24. Harmony Fusion Member Services Page 24 of 26 Attendance Sheet
  • 25. Harmony Fusion Member Services Page 25 of 26 NEW MEMBER ORIENTATION <DATE> I. History of Sweet Adelines a. 1945 – Tulsa OK – non-profit-educational b. Current membership # c. How any countries # (former member founded and directed the Tokyo Japan chapter) d. Wide range of music – pass around arrangers list e. How governed f. “Pitch Pipe” magazine g. SA Int‟l Website as resource h. Region 12 website II. History of Harmony Crossroads a. 1993 – shy and how we started – co-directors b. Show tape of first competition if available III. Current Goals a. Membership responsibilities b. Standing Rules/Director Contract IV. How our Chapter runs a. Board/Officers b. Committees c. Fund raisers and grants V. Competition – Where – Why – When (Dea) a. Costumes b. Makeup c. Typical Competition Day i. Breakfast – skits ii. Floor rehearsal iii. Makeup and dress iv. Start pattern (“win” lobby) v. Photo vi. Warm up room vii. Stage (show last competition tape) viii. Watch rest of comp. ix. Wait for results x. Return to hotel xi. Dinner – read scores xii. Show of champions VI. Annual Show – where – why – when VII. Annual Retreat – where – why – when
  • 26. Harmony Fusion Member Services Page 26 of 26 VIII. Christmas IX. Other a. Costs i. Int‟l Dues ii. Regional Assessment iii. Chapter Dues iv. Competition 1. All events 2. meals 3. hotel 4. etc Costumes Makeup Regional meetings Retreat X. Rookie Skit XI. Feedback & questions