NEW HORIZONS CAREER DEVELOPMENT CATALOG

N e w H o r i z o n s W o r k f o r c e D e v e l o p m e n t | M a r c h 2 0 1 4 - D e c e m b e r 2 0 1 4
NEWHORIZONS
wor k f or c e d e v e l o p m en t
m a r c h 2 0 1 4 - d e c e m b e r 2 0 1 4
c a t a l o gv o l u m e 1
P u b l i s h e d J u n e 2 , 2 0 1 4

TABLE OF CONTENTS
I . I n t r o d u c t i o n 4-12
A. Mission & Values 4-5
B. History 5
C. Ownership/Administration 5-6
D. Description of Training Modality 6-7
E. Description of Facilities and Equipment 7
F. School Locations 7-11
I I . A d m i s s i o n s a n d E n r o l l m e n t 12-31
A. Policies and Procedures 12-17
B. Educational Credits 17
C. Tuition/Fees 18-19
D. Cancellations/Refunds 19-21
E. School Calendar 21-22
F. Attendance 22-24
G. Grades 24-25
H. Academic Probation 25-26
I. Conduct 26-29
J. Grievances 29-31
K. Graduation and Certification 31
I I I . P r o g r a m s & S e m i n a r s 32-101
A. Programs & Course Descriptions 33-87
B. Exams 87-89
C. Faculty 89-101
I V . S t u d e n t A f f a i r s 102
A. Role of Student Affairs 102
V . C a r e e r S e r vi c e s 1 0 3 - 1 0 4

I certify that the information provided in this catalog is true and correct to the best of my knowledge and belief.
Printed Name of Sr. Vice President Signature of Sr. Vice President Date of Approval

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Section I
Introduction
A. Mission and Values
MISSION
The purpose of New Horizons Computer Learning Centers (“New Horizons”) is to provide career-specific computer technical
and applications training related to in-demand fields in business, healthcare, and technology. New Horizons empowers people
around the world to succeed through learning.
OUR VALUES
• Act with integrity, ethics, and honesty
• Celebrate success and recognize outstanding achievement
• Treat everyone with respect
• Succeed through teamwork
• Take initiative and expect accountability
• Exceed customer expectations
• Perform with passion and commitment to surpass our goals
OUR VISION
The vision of New Horizons is to be the first choice for business development and business solutions.
CONSUMER INFORMATION
This catalog is to provide information on New Horizons’ academic programs, policies, calendar, tuition and fees,
administration, and faculty.
New Horizons reserves the right to make changes within the terms of this catalog, which may affect any of the information
published. If necessary, New Horizons may make such changes without prior notice to students. New Horizons will publish all
changes in a catalog addendum.
New Horizons expects its students to read and understand the information published in this catalog and in any catalog
addendum identified as belonging to this catalog. Failure to read and understand this catalog will not excuse any student from
the application of any requirement or policy published herein. Furthermore, it is the responsibility of each student to remain
apprised of the current graduation requirements of his/her program.
New Horizons affirms a policy of equal employment opportunity, equal education opportunity and nondiscrimination in the
provision of educational services to the public. New Horizons administers all educational programs and related supporting
services and benefits in a manner that does not discriminate because of a student’s race, color, creed or religion, sex or sexual
orientation, national origin, age, physical or mental disadvantage, or other factors, which cannot be lawfully the basis for an

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employment decision.
EDUCATIONAL PURPOSES
New Horizons provides postsecondary career education to both traditional and nontraditional students through a variety of
certificate programs. These programs assist adult students by enhancing their career opportunities and promoting a desire for
lifelong continuing education. The following goals are integral to the educational purposes of new Horizons:
• Develop each student’s individual and professional growth, including written and interpersonal communication, critical
thinking, and problem-solving competencies.
• Attract and retain effective and qualified instructors who are familiar with current technologies and who motivate and
develop students.
• Minimize economic disadvantages as a barrier to postsecondary education by assisting the student in utilizing financial
aid sources for which they may be eligible and by accepting students without regard to age, sex, religion, race, physical
challenges, or economic or social background.
• Assist graduates in finding positions for which they are trained.
B. History
OUR HISTORY
New Horizons Computer Learning Centers are part of the New Horizons Franchise which has been delivering training for 30
years to more than 30 million students worldwide. Today, New Horizons is the world’s largest independent IT training Company
with 300 centers in 70 countries. New Horizons is one of the leading sources for computer training and certification in the
world. Our schools offer an extensive selection of vendor-authorized trainings and certifications for top technology providers
such as Microsoft, Cisco, CompTIA, and VMware. New Horizons delivers authorized Microsoft training worldwide, is the
largest Cisco-authorized training partner, and is the largest authorized provider of CompTIA training and certification in the
world. New Horizons students have high quality training materials and train on the latest products and technology available.
Our real-time, cloud-based lab solution allows students to access their labs anytime and anywhere.
C. Ownership/Administration
STATEMENT OF LEGAL CONTROL
New Horizons (5 Point Enterprises LLC) is a private post-secondary educational institution incorporated under the laws
of the state of Texas. The school operates campuses in Texas, Oklahoma, Louisiana, Arkansas, New Mexico, Kansas,
Missouri, Colorado, Mississippi, North Dakota, South Dakota, Wyoming, Ohio, Indiana and Kentucky. The schools operates
under guidelines and policies established by its Board of Directors and headed by a President/CEO. The campuses share
consolidated accounting, HR, marketing, and G&A departments, while each campuses performs is own student recruitment
activities including admissions and enforcement of school policy.
OWNER NH 5P Holdings, LLC
BOARD OF DIRECTORS
Director Derek Wright
Director Scott Hardin
Director Scott Riggs

INSTITUTIONAL ADMINISTRATION
Sr. Vice President, G&A Jamie Fiely
Vice President, Training Don Arnett
Vice President, Sales/Admissions Jesse Nelson
ADMINISTRATION
Austin Chris Larcom
San Antonio Shawn Soileau
Houston Christina Serrata
Dallas Johnny Scott
Fort Worth Angela Bryant
Killeen Edward Palumbo
Dayton Tony Napier
Cincinnati Lauri Dennis
Louisville Raymond Smith
Lexington Terri Snider
Oklahoma City Donna Contreras
Tulsa Susan Casey
New Orleans Tiffani Koppenol
Albuquerque Rosie Dotson
Kansas City Charlotte Adcock
Denver Shashi Burathoki
Colorado Springs Kevin Cameron
Sioux Falls Lori Anderson
D. Description of Training Modality
New Horizons Instructor Led Training is delivered on our unique platform, called “Connected Classroom”. Connected
Classroom is an integrated training platform and learning management system portal that combines post class support and
modern technology with on-campus, Instructor Led classroom training.
In the Connected Classroom,
1. Every live lecture given by the instructor can be captured by the platform to ensure total quality instruction and the
student will have the ability to access an archive of each lecture in its entirety for up to six months following each course,
which can be used for exam preparation.
2. Student participation in each class will be recorded by the platform and can be accessed by the Instructor for grading
purposes and/or remediation.
3. All labs and lab assignments are within the Connected Classroom environment, allowing the system to record utilization
and launch times. Instructors can review utilization and progress of all student labs for grading purposes. Students can
log back into the labs and launch again just before exam day as needed for additional prep.

4. Each student logs into the Connected Classroom environment when (s)he arrives at the campus each day, with a unique
log in for each student. Each student logs out of the platform at the end of each class (daily). This allows for total
accuracy in attendance taking. Log in/access times are recorded inside the Learning Management System and can be
accessed indefinitely by the Instructor or Student Affairs for student record review and attendance monitoring.
5. Because Connected Classroom is integrated with the Learning Management System, this one platform is used to track
student certifications, attendance, progress, grades, and even allows students to pull their own transcripts at will.
E. Description of Facilities
CLASSROOMS
Students benefit from comfortable classrooms, furnished with padded chairs. Visual presentations are displayed on dry erase
white boards. Built-in projection equipment and screens are used to display curriculum in networking courses. Each student
will have his or her own computer with dual monitors and unique login to the Connected Classroom platform. All classrooms
have climate controls to provide a comfortable learning environment. All facilities have easily accessible rest rooms and break
rooms for student use.
CLASS SIZE
The class size typically ranges from 12 to 18 students. The average student to teacher ratio in both lecture and lab is 1 to 18.
The student to equipment ratio is 1 to 1.
SPECIAL NEEDS
New Horizons welcomes applicants with special needs. These applicants must meet the same admissions criteria as any other
student. If a student has any special educational needs, New Horizons will assess these circumstances during the enrollment
stage and make reasonable accommodations.
F. School Locations
COLORADO
New Horizons Computer Learning Center of Colorado Springs
School Address 4775 Centennial Blvd.
City, State, Zip Colorado Springs, CO 80919
Phone Number 719-380-0300
School License Number COPNH302
VA Facility Code 2-5-0190-06
Approved and Regulated by The Colorado Department of Higher Education – Division of Private Occupational Schools
New Horizons Computer Learning Center of Denver
School Address 10303 E Dry Creek Road, Suite 100
City, State, Zip Englewood, CO 80112

New Horizons Computer Learning Center of Denver
School License Number COPNH302
Approved and Regulated by The Colorado Department of Higher Education – Division of Private Occupational Schools
KANSAS
New Horizon Computer Learning Centers of Kansas City
School Address 9611 E Metcalf Avenue
City, State, Zip Overland Park, KS 66212
School License Number 300041
VA Facility Code 16258066
Approved and Regulated by The Kansas Board of Regents
KENTUCKy
New Horizons Computer Learning Center of Lexington
School Address 1050 Chinoe Road, Suite 208
City, State, Zip Lexington, KY 40502
School License Number R-0038
Approved and Regulated by The Kentucky Commission on Proprietary Education
New Horizons Computer Learning Center of Louisville
School Address 7410 New La Grange Rd, Suite 100
City, State, Zip Louisville, KY 40222
School License Number R-0131
Approved and Regulated by The Kentucky Commission on Proprietary Education
LOUISIANA
New Horizons Computer Learning Center of New Orleans
School Address 2800 Veterans Memorial Blvd, #330

New Horizons Computer Learning Center of New Orleans
City, State, Zip New Orleans, LA 70002
Approved and Regulated by The Louisiana Board of Regents
NEW MEXICO
New Horizons Computer Learning Center of Albuquerque
School Address 6700 Jefferson Street, Bldg. A
City, State, Zip Albuquerque, NM 87109
Approved and Regulated by The New Mexico Higher Education Department
OHIO
New Horizons Computer Learning Center of Cincinnati
School Address 10653 Techwood Circle, Suite 100
City, State, Zip Cincinnati, OH 45242
School License Number 08-05-1862T
Approved and Regulated by The Ohio State Board of Career Colleges and Schools
New Horizons Computer Learning Center of Dayton
School Address 1890 Commerce Center
City, State, Zip Fairborn, OH 45324
School License Number 08-05-1861T
Approved and Regulated by The Ohio State Board of Career Colleges and Schools
OKLAHOMA

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New Horizons Computer Learning Center of Oklahoma City
School Address 3010 NW 149th St
City, State, Zip Oklahoma City, OK 73134
School License Number 6835 (BR)
Approved and Regulated by The Oklahoma Board of Private Vocational Schools
New Horizons Computer Learning Center of Tulsa
School Address 6550 E 71st Street
City, State, Zip Tulsa, OK 74133
School License Number 6835 (MC)
Approved and Regulated by The Oklahoma Board of Private Vocational Schools
SOUTH DAKOTA
New Horizons Computer Learning Center of Sioux Falls
School Address 4610 Technopolis Dr, Suite 100
City, State, Zip Sioux Falls, SD 57106
School License Number -none-
Approved and Regulated by South Dakota Secretary of State
TEXAS
New Horizons Computer Learning Center of Austin
School Address 300 E Highland Mall Blvd, Suite 100
City, State, Zip Austin, TX 78752
School License Number S0964
Approved and Regulated by The Texas Workforce Commission; Career Colleges and Schools of Texas
New Horizons Computer Learning Center of Fort Worth
School Address 4100 International Plaza, Suite 200

New Horizons Computer Learning Center of Fort Worth
City, State, Zip Fort Worth, TX 76109
New Horizons Computer Learning Center of Houston
School Address 5120 Woodway, Suite 200
City, State, Zip Houston, TX 77056
New Horizons Computer Learning Center of Dallas Fort Worth
School Address 150 W John Carpenter Fwy, Suite 100
City, State, Zip Irving, TX 75039
New Horizons Computer Learning Center of Central Texas
School Address 3106 WS Young Dr
City, State, Zip Killeen, TX 76542
New Horizons Computer Learning Center of San Antonio
School Address 2727 NW Loop 410, Suite 103
City, State, Zip San Antonio, TX 78230

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Section ii
Admissions and Enrollment
A. Policies and Procedures
NON-DISCRIMINATION POLICY
New Horizons Computer Learning Centers (“New Horizons”) is committed to providing a learning environment free of
discrimination. Equal opportunity will be extended to all persons in all aspects of our programs. New Horizons will not
discriminate against a student because of race, color, religion, sex, sexual orientation, pregnancy, national origin, ancestry,
age, marital status, physical or mental disability, or medical condition. If a student believes (s)he is being discriminated
against, (s)he should report the facts of the incident to the instructor, the Career Consultant, or the director of admissions in
writing (see Grievance and Appeal Procedures).
STUDENTS WITH DISABILITIES
It is the policy of New Horizons to comply with the Americans with Disabilities Act (ADA). Prospective and current students
with disabilities who require academic adjustments and/or auxiliary aids in connection with the admissions process, the
admissions test and/or their program of study, should contact the campus administration. Administration will work with
students to identify any reasonable accommodations/adjustments necessary to enable full participation in the admissions and
educational processes.* Additionally, students are assured that all information regarding disabilities will be kept confidential
except:
• Appropriate instructors may be informed regarding restrictions on the work or duties of disabled students and any
accommodations that have been made;
• If the condition may require emergency treatment or first aid, safety personnel may be informed; and
• Government officials investigating compliance with federal laws may be informed
*If a student wishes to file a complaint regarding any disability discrimination, the student should notify administration in
writing within ten (10) business days of the alleged discriminatory act. A response to schedule a hearing will be scheduled
within five (5) business days of the notification at which time the student has the right to present further evidence and bring
witnesses, if desired, to support his/her position.
FERPA
The Family Educational Rights and Privacy Act of 1974 (FERPA), is a federal law that pertains to the release of and access to
student educational records. At New Horizons, FERPA rights apply to students and guardians of a dependent minor student; a
student is a person who is, or has been, in attendance at the school, regardless of the person’s age. Under FERPA, a student
has a right to:
• Inspect and review his/her educational records
• Request to amend his/her educational records
• Have some control over the disclosure of information from his/her educational records
The directory information made available by the school is:
• Name (maiden, other, preferred, primary)
• Address (all known)
• Telephone (all known)

• Date of Birth
• Birth Location
• Course
• Dates of Attendance
• Degrees and Awards Received
• Most Recent Previous Educational Institution Attended
FERPA also authorizes disclosure of this information without the student’s consent under certain circumstances. Directory
information will be provided to the public upon request unless the student files a request with the school asking to be excluded
from the directory or from any other requests for open directory information from outside entities. A student may update
access to their information by contacting a school employee and filing a request to be excluded from the directory or from any
other requests for open directory information. According to FERPA, some non-directory student records may not be released
without prior written consent from the student. A record is any information recorded in any way, including but not limited to
handwriting, print, tape, film, microfilm, microfiche, and digital image. Educational records are all records that contain infor-
mation that is directly related to a student and that are maintained by an educational agency or institution or by a party acting
on its behalf. Educational records do not include the following:
• Sole possession records (those records kept in the sole possession of the maker, which are used only as a personal
memory aid and are not accessible or reviewed by any other person except a temporary substitute for the maker of the
record.
• Medical or psychological treatment records that include but are not limited to records maintained by physicians,
psychiatrists, and psychologists.
• Employment records, provided that employment is not contingent upon being a student.
• Law enforcement records.
The school will disclose information from a student’s education record without the written consent of the student to staff
members who require access to educational records in order to perform their legitimate educational duties; officials of other
schools in which the student seeks or intends to enroll; and in connection with a student’s application for, or receipt of,
financial aid; and state, federal, and accrediting agencies as required. Under FERPA, students have a right to see, inspect and
request changes to their educational records. Upon request, the school shall provide a student access to his/her educational
records except for financial records of the student’s parents or guardian; and confidential letters of recommendation where
the student has signed a waiver of right of access. Educational records covered by FERPA normally will be made available
within ten (10) days of the request. All records are to be reviewed by students in the presence of a staff member. The contents
of a student’s educational records may be challenged by the student on the grounds that they are inaccurate, misleading,
or otherwise in violation of the privacy rights of the student by submitting a written statement to the school. It is the policy
of the school that it will maintain the FERPA disclosure code in effect at the time of a student’s last term of enrollment for
former students. Furthermore, the school will honor a request from a former student, not re-enrolled, to add or delete a
non-disclosure request. FERPA rights cease upon death. However, it is the policy of the school that no records of deceased
students be released for a period of five (5) years after the date of the student’s death, unless specifically authorized by the
executor of the deceased’s estate or by next of kin.
If a student believes that his or her FERPA rights have been violated, they may contact the Family Policy Compliance Office at
the Department of Education, 400 Maryland Ave SW, Washington DC 2002-4605. Additional information is available at www.
ed.gov/policy/gen/guid/fpco/.
At the post-secondary level, parents have no inherent right to access or inspect their child’s educational records, including
final grades, grades on exams, and other information about academic progress. This information is protected under FERPA
and parents do not have access to it unless the student has provided express, written authorization, or unless the tudent is
a dependent as defined in Section 152 of the Internal Revenue code of 1954. Students can give express written permission
of access to their educational record by completing the Privacy Release Authorization Form and remitting it to the School.
In emergency or crisis situations, the school may release non-directory information if the institution determines that the

information is necessary to protect the health or safety of the student or other individuals.
HIPAA
Any individual health information that is received or obtained by New Horizons Computer Learning Centers will be used
expressly for the purpose of verifying eligibility for applicable local, state, or federal training programs. This information can
only be made available to the applicable regulating officials as required by law.
NEW HORIZONS SIGNATURE COLLECTION POLICY
New Horizons will collect all student signatures for most required documents such as the Career Transition Plan, Enrollment
Agreement and any required VA Forms via in-person, original signatures or an electronic signature platform called Adobe
EchoSign.
How are electronic signatures better than paper or fax signatures? Electronic signatures are more secure and get the job done
faster than paper-based signatures.
Electronic signatures:
• Apply to the entire document—If a paper contract has two or more pages, and the signature is only applied to a
single page – unsigned pages could be changed without anyone’s knowledge. With EchoSign, a cryptographic binding is
applied to the entire document when a signature is applied, creating a certified document. If any information changes on
any page – participants are notified that the document was modified after it was signed.
• Can’t be duplicated with a copier or scanner—It’s too easy to forge a paper signature by copying it, scanning it, or a
tracing it with pen. With EchoSign, a signature is bound to a specific instance of the document and tracked as part of a
multi-step signature process. A signature that’s been applied to one document can’t be applied to another.
• Can’t be backdated—With paper signatures, signers are free to enter any date or time they choose, making it possible
for one of the parties to change the “active” date of the signing without notifying other parties. With EchoSign, the time is
centrally managed by the hosted service and backdating is not allowed.
• Are much easier to authenticate—Authenticating a paper signature requires another handwritten signature from the
same signer for forensic comparison. If additional signature samples aren’t available, authenticity can’t be proven. With
EchoSign, basic authentication of the signer is accomplished via their email address. In addition, a unique signing URL
is sent to the signer who clicks on it to activate the signing process. All of the events are tracked by EchoSign and IP
address records are included in a detailed audit log.
• Are similar to using a notary, but without the hassle—Paper signatures can be more secure if you work with a trusted
third party like a notary, but the in-person signing ceremony adds costs and delays to the signing process. EchoSign
makes it possible to build efficient electronic signing processes that can verify user identities in a number of ways.
Typical deployments verify the signer’s identity using an email ID, but additional methods are available too, including: a
one-time password, a social network identity (Facebook, LinkedIn, or Google), or Knowledge Based Authentication which
compares information known by the signer with information contained a secure identity database.
What Security Practices does Adobe EchoSign follow?
Adobe EchoSign leverages SSL (Secure Sockets Layer) using 256-bit AES (Advanced Encryption Standard) encryption for data
in motion when accessing the application from the Internet. For data at rest, Adobe is currently rolling out LUKS (Linux Unified
Key System), using 128-bit AES on LVM (Logical Volume Manager) disk containers throughout the data center, which should
be completed in June, 2012. All offsite backups are encrypted with 256-bit AES.
Legality and Enforceability: Adobe EchoSign is the electronic signature solution you can trust, from the company that brought
you Adobe PDF and Adobe Acrobat software. Industry leaders including Aetna, BT Group, Dropbox, and Google choose
EchoSign to get documents signed—easily, securely, on any device. Organizations of all sizes rely on EchoSign to collect
legally binding e-signatures, maintain secure audit trails, and meet compliance requirements with confidence.
In which countries are e-signatures enforceable?
Currently, electronic signatures are enforceable in 27 countries—including Australia, Canada, the United Kingdom, and the
United States. To stay current on the policies and legality of e-signatures around the world, Adobe employs legal teams on six

continents. View the EchoSign global map infographic to see which countries have adopted electronic signature legislation
and to learn more about each country’s specific criteria.
Is EchoSign compliant with governmental requirements set forth in e-signature legislation?
In the United States, Adobe warrants that EchoSign is fully compliant with the Electronic Signatures in Global and National
Commerce (ESIGN) Act of 2000.
What compliance and security certifications has Adobe EchoSign attained?
The EchoSign electronic signature solution meets or exceeds a number of strict industry and regulatory standards, including:
• HIPAA—The Health Insurance Portability and Accountability Act (HIPAA) helps ensure sensitive patient information is
protected. All of the EchoSign systems are fully compliant with HIPAA, so highly regulated personal health information
(PHI) can be stored on its servers.
• PCI DSS—Adobe EchoSign has achieved the Payment Card Industry (PCI) Level 1 compliance as a merchant and
service provider. An independent third party audited EchoSign software’s strict technical and operational controls for
handling cardholder data, and gave EchoSign an Attestation of Compliance (AoC). This certification assures customers
that Adobe EchoSign is safe, more secure, and compliant with industry best standards.
• SSAE 16 Type II SOC 2—The Statement on Standards for Attestation Engagements (SSAE) No. 16 measures the controls
relevant to financial reporting. The Service Organizational Controls 2 (SOC 2) measures the IT controls of security,
availability, processing integrity, confidentiality, and privacy. Adobe EchoSign operations meet or exceed SSAE 16 Type II
SOC 2 requirements and are audited annually.
• U.S.-EU Safe Harbor Framework—This framework was written by the U.S. Department of Commerce to address the
collection, use, and retention of personal data by European Union member countries and Switzerland. Adobe (in the
United States) has certified to the Safe Harbor Framework and has created the Adobe Safe Harbor Privacy Policy to
describe how we handle personal information in the European Economic Area (EEA) and Switzerland.
Are EchoSign e-signatures auditable?
Yes, EchoSign e-signatures are actually more auditable than ink signatures, because they provide additional levels of security,
tracking, and control. All EchoSign e-signatures and audit trails are encrypted, digitally sealed, tamper evident, and maintained
in a secure data center.
PROGRAM ADMISSION
A student may be admitted into a New Horizons program upon satisfying all of the following requirements:
1. The student must have a consultation with a New Horizons Career Consultant to evaluate skill and experience levels and
identify education and career goals.
2. The student must take the New Horizons entrance exam and achieve the required score for the program of interest.
3. Students must complete a Career Transition Plan with the Career Consultant, to apply for entrance and grant credit for all
previous education as well as assess
4. A payment method must be established and agreed upon by the student and New Horizons prior to registration.
5. The student must be at least 18 years of age and must provide proof of or complete an affidavit of one of the following:
a. Secondary education (HS Diploma or GED); or
b. Successful completion or the equivalent of one full time academic semester (12 semester hours) or academic
quarter (18 academic quarter hours) at an accredited college, university, or other post-secondary school; or
Satisfactory score on the approved Scholastic Level Exam (SLE) for the related field of study. The minimum score
required for entrance into each program we offer is listed under “Entrance Exam” in the catalog.
6. The student must sign the “Student Enrollment Agreement”. One copy will be retained in the student’s file.
VA Enrollment: The student must provide all the following documents to Student Affairs before the VA Certifying Official can
certify enrollment. These documents must be presented at the time of enrollment in order to facilitate execution of the TWC
Form PS-010 “Record of Previous Education and Training”
1. DD214 – Certificate of Release or Discharge
2. 22-1990 APPLICATION FOR VA EDUCATION BENEFITS (For new postsecondary students who have never before

applied.)—or—22-1995 REQUEST FOR CHANGE OF PROGRAM OR PLACE OF TRAINING (For students changing
schools or programs or who have previously APPLIED)
3. Certificate of Eligibility (COE) Letter from Dept. of Veterans Affairs
4. ALL post-secondary transcripts (from all colleges or post-secondary attended) or high school diploma (if no college)
5. Military Transcripts (unofficial copies are acceptable)
Evidence shall be maintained in each student’s file to show the admissions requirements have been met. A full refund of all
monies paid and a full release from all obligations shall be due, as determined by the regulatory body, to any student for whom
the school cannot establish that the admission requirements were met.
STUDENT TECHNOLOGY AND COMPETENCY REQUIREMENTS
As part of the admission process to New Horizons, students are required to attest to certain competencies in the use of
technology.
Students must have the following skills:
1. Ability to use email to correspond with faculty, staff, and students
2. Ability to access, create, and save documents in Microsoft Office formats; at a minimum, students must be familiar with
Microsoft Word
3. Ability to browse the web, which includes downloading and installing common plug-ins and configuring common browser
options
4. Ability to configure and run applications, including an antivirus application, to ensure that the student’s system is secure
and transmitted files are virus free
All New Horizons students must have access to a computer. Some courses and programs may have additional software and
hardware requirements.
ENTRANCE EXAM
To assist with student selection and placement, New Horizons utilizes an academic version of one of the most widely used
and respected cognitive tests in the world, the Wonderlic SLE (Scholastic Level Exam). By measuring an individual’s
ability to learn, adapt, solve problems and understand instructions, New Horizons is able to select students and place them in
compatible training programs.
The entrance exam used by New Horizons utilizes the Department of Labor’s O*NET database as a framework for determining
occupational minimum scores.
A list of minimum entrance exam scores is provided below.
Program O*NET Occupation O*NET Code SOC Code Suggested Score
Business Administrator Associate Administrative Services Managers 11-3011.00 11-3011 17
Business Administrator Professional Management Analysts 13-1111.00 13-1111 19
Database Administrator Professional Data Warehousing Specialist 15-1199.07 15-1199 19
Database Administrator Associate Database Administrators 15-1141.00 15-1141 17
Healthcare IT Associate Computer User Support Specialist 15-1151.00 15-1151 17
Healthcare IT Professional Computer Systems Analysts 15-1121.00 15-1121 19
Medical Office Administration Medical and Health Services Managers 11-9111.00 11-9111 17
Network Systems Administrator Associate Computer User Support Specialists 15-1151.00 15-1151 17
Network Systems Administrator Professional Network and Computer Systems Administrators 15-1142.00 15-1142 19
Security IT Associate Computer Network Support Specialists 15-1152.00 15-1152 17
Security IT Professional Information Security Analysts 15-1122.00 15-1122 19
Software Solutions Developer Associate Web Administrators 15-1199.03 15-1199 17
Software Solutions Developer Professional Software Developers, Applications 15-1132.00 15-1132 19

The exam is an online 8 minute self-registered and non-proctored exam. Each student failing to score adequately on the first
exam will be given one opportunity for a retake but must wait a minimum of five (5) days before retaking the entrance exam.
B. Educational Credits
POLICY FOR GRANTING CREDIT
Students who meet with a Career Consultant to develop a Career Transition Plan and apply for entrance into our programs
must have all prior education and experience evaluated for credit.
New Horizons will evaluate courses taken from another school or college, prior vendor certifications and industry work
experience to determine how much credit can be granted toward completion of the program of interest. The Career Consultant
will evaluate all such items and notate what items were evaluated in the Career Transition Plan, and how much credit (if any)
was granted for each item evaluated.
The following criterion applies for a transfer of credit into New Horizons:
1. Students must produce documentation including, but not limited to, official transcripts, catalog, syllabi, or course
outlines for review.
2. Produce a current resume and/or standard job application for review of possible credit for industry experience.
3. Tuition, fees and required attendance hours will be adjusted for courses, certifications, and work experience for which
credit is granted.
ADVANCED STANDING AND EXPERIENTIAL LEARNING CREDIT
Advanced standing is based on testing that determines qualification for credit in a particular subject area. New Horizons does
not provide credit for advanced standing. While testing will be done to determine a student’s ability to learn and be successful
in a program, no testing is offered that would allow for a student to test out of a particular course or courses for programs
offered through New Horizons. There may be instances where students hold current certifications that exempt them from a
course which would fall under our policy for granting credit below.
Experiential learning is learning that is acquired through experiences, outside of the traditional classroom setting. Experiential
learning may be gained from a variety of sources, such as work experiences, training events, community service, cooperative
education opportunities, or life experiences. New Horizons may offer credit for verifiable work experience that has provided the
candidate with substantially the same skills as (s)he would be learning in that particular course.
The candidate must submit a current resume to be evaluated for experiential credit. If the candidate’s resume does not show
at least five years of experience performing the tasks (s)he would learn to perform in the course, or if it is unclear whether
the candidate possesses all the demonstrable skills in a course at entrance, testing can be done to determine whether the
candidate can or cannot be granted credit. To be granted credit through “testing out”, candidates must achieve a score higher
than 85% on the pre-test for the subject to which the credit would be applied.
TRANSFER CREDIT
It is noted that New Horizons does not guarantee transfer of credit. Students intending to transfer out of our programs should
research the schools where they plan to transfer their credits. Completion of a program at New Horizons neither implies
nor guarantees that educational requirements of another school have been met. For this reason, any student who expects to
transfer to another institution is advised to contact the specific department that handles these types of requests. The other
school will determine, at its discretion, whether:
a. The subject matter of any course previously taken by the student is substantially the same as the subject matter of
any course contained in the student’s eligible program of study at the other school; and,
b. The number of credits of any course previously taken by the student equate to at least the same number of quarter
credit hours of any course having substantially the same subject matter that is contained in the student’s eligible
program of study at the other school.

C. Tuition and Fees
*New Horizons does not charge registration fees.
Clock hours Professional Series Residence Programs Tuition Courseware, Labs and Exams Total Cost
539 Network Systems Admin Professional $14,680 $4,820 $19,500
533.5 Software Solutions Developer Professional $15,955 $3,545 $19,500
561 Security IT Professional $13.655 $5,845 $19,500
511.5 Healthcare IT Professional $15,330 $4,170 $19,500
467.5 Database Administrator Professional $16,335 $3,165 $19,500
473 Business Administrative Professional $15,560 $3,940 $19,500
Clock hours Associate Series Residence Programs Tuition Courseware, Labs and Exams Total Cost
225.5 Healthcare IT Technician $6,230 $1,270 $7,500
226 Database Administration Associate $6,585 $915 $7,500
187 Security IT Associate $6,180 $1,320 $7,500
165 Network Systems Admin Associate $6,330 $1,170 $7,500
269.5 Business Administrative Associate $6,590 $910 $7,500
209 Solution Software Developer $6,280 $1,220 $7,500
242 Medical Office Administration $5,750 $1,750 $7,500
PAYMENT METHODS
New Horizons Computer Learning Centers currently accept the forms of payments listed below. All tuition must be paid in full
before the start date:
• Credit Card – Visa, MasterCard, American Express, Discover
• Check or Money Order
• Bank ACH Payment (arrangements can be made upon enrollment)
• Various government funded programs
• VA Chapter 31, Vocational Rehabilitation (Vet Success)
• VA Chapter 33 (Post 9/11 GI Bill)
• Training Loans: Students enrolling into a career training program may wish to secure a student loan. New Horizons
recommends consulting your banking institution or financial advisor on the best loan options available. Career training
loans are available to qualified individuals seeking to enroll in New Horizons. Potential students who would like to apply
for training loans can visit www.nhwfd.com for more information.
ADVANCE PAYMENT REQUIREMENT*
*This policy may or may not apply to federal or state funded programs.
New Horizons requires that all tuition and fees be paid in full for the program in its entirety at entrance. New Horizons is not
a lender, and cannot provide incremental billing such as monthly billing or partial billing in arrears. New Horizons must bill
advance for the program in its entirety, since stand-alone courses are not billable. Students cannot enroll in partial programs
and thus partial programs are not billable. A program is a set of courses, that when taken together, lead toward a specific
occupational goal. Programs have been reviewed in their entirety and found sufficient to lead to the occupational goal by a
panel of industry experts convened annually for this purpose. Partial programs have not been evaluated and approved as
sufficient to lead to the occupational goal, and therefore students cannot enroll in any individual course to be billed course by
course. Payment will only be required for the portion of the program for which credit for prior education has not been granted.

Unused training will be refunded pro-rata according to the terms of the Refund Policy within 30 days of termination.
FINANCIAL AID
Loans
Loans are types of assistance that require an individual to pay back the institution providing the educational funding. Loans
accrue interest and are either public or private. Private loans often have stricter credit requirements as well as higher interest
rates due to the fact that they are not “guaranteed” like federal student loans are. More information can be found at: www.
studentloans.gov.
Grants
A grant is money awarded to help further and individual’s education. Like loans, grants can be public or private however, unlike
loans; grants do not have to be paid back. There are many different types of grants available, with a wide range of qualifications
and requirements. Private grants are typically offered by individuals, companies or institutions. More information can be found
at www.studentaid.ed.gov.
Scholarships
New Horizons has established the “Succeed through Learning Scholarship” to provide partial tuition assistance to individuals
who are preparing to enter or reenter the workforce. Scholarship applications can be made available by any New Horizons
Career Consultant.
Scholarship applications and the contents are reviewed by an internal review board. After review, a decision is made based on
student need and New Horizons’ “Succeed through Learning Scholarship” funding availability.
Delinquent Payment
Any student who is delinquent in the payment of any sum owed to the school may be suspended or terminated from the
student’s program of study at the school’s discretion. If a student is terminated from a program for failing to pay the school any
owed sum, the student will not be considered for readmission to the program of study until the school receives full payment of
all such delinquent payments or the student makes written arrangements with the school to pay such delinquent sum that are
acceptable to the school in its discretion. If the student fails to fulfill the terms of any such arrangement that is accepted by the
school, the school may, in its discretion, terminate the student from the program of study at the school.
D. Cancellations and Refunds
POSTPONEMENT OF START DATE POLICY
If for any reason the scheduled start date must be changed by either the student or New Horizons, a new scheduled start date
will be jointly determined by the student and New Horizons. New Horizons may delay a student’s start date due to weather,
forces of nature, emergencies, and seat availability (waitlist status). If the course is not commenced, or the student fails to
attend by the new start date set forth in the agreement, the student will be entitled to an appropriate refund of prepaid tuition
and fees within 30 days of the deadline of the new start date set forth in the agreement, determined in accordance with the

school’s refund policy and all applicable laws and rules.
CANCELLATION POLICY
A full refund will be made to any student who cancels the enrollment contract within 72 hours (until midnight of the third day
excluding Saturdays, Sundays and legal holidays) after the enrollment contract is signed or within the student’s first three
scheduled class days.
REFUND POLICY
Refund computations will be based on scheduled course time of class attendance through the last date of attendance. Leaves
of absence, suspensions and school holidays will not be counted as part of the scheduled class attendance.
The effective date of termination for refund purposes will be the earliest of the following:
• The last day of attendance, if the student is terminated by the school;
• The date of receipt of written notice from the student; or
• Ten school days following the last date of attendance.
Refunds for items of extra expense to the student, such as books, tools, or other supplies should be handled separately from
refund of tuition and other academic fees. The student will not be required to purchase instructional supplies, books and
tools until such time as these materials are required. Once these materials are purchased, no refund will be made. For full
refunds, the school can withhold costs for these types of items from the refund as long as they were necessary for the portion
of the program attended and separately stated in the enrollment agreement. Any such items not required for the portion of the
program attended must be included in the refund.
A student who withdraws for a reason unrelated to the student’s academic status after the 75% completion mark and requests
a grade at the time of withdrawal shall be given a grade of “incomplete” and permitted to re-enroll in the course or program
during the 12-month period following the date the student withdrew without payment of additional tuition for that portion of the
course or program.
A full refund of all tuition and fees is due and refundable in each of the following cases:
1. An enrollee is not accepted by the school;
2. The student does not meet the New Horizons Computer Learning Center’s minimum admission requirements
3. If the course of instruction is discontinued by the school and this prevents the student from completing the course; or
4. If the student’s enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the
school, or representations by the owner or representatives of the school.
5. The payment of refunds will be totally completed such that the refund instrument has been negotiated or credited into the
proper account(s), within 30 days after the effective date of termination.
New Horizons maintains financial records related to financial aid, tuition and fee payments, and tuition records for a minimum
of five (5) years.
VETERANS AFFAIRS (VA) REFUND POLICY
It is understood and agreed that the following refund policy will be applied to veterans and other eligible persons per the
requirements of Title 38.
In the event the veteran or other eligible person fails to enter the course, or withdraws, or is discontinued there from at any
time prior to completion of the approved program length for VA students, the amount charged to the student for tuition, fees,
and other charges for the completed portion of the course shall not exceed $10.00 (only if a registration fee is charged) plus
the approximate pro rate portion of the total charges for tuition, fees, and other charges that the length of the completed portion
of the course bears to its total length.
-- The competed portion is the total number of days the student was scheduled to attend (from first to last day of attendance)
multiplied by the scheduled hours of attendance per day.
New Horizons will follow the VA Worksheet (Ref. 38, CFR 21.4254, 21.4255) for all refunds as required by VA.

Refunds will be totally consummated within 30 days after the effective date of termination.
REFUND POLICY FOR STUDENTS CALLED TO ACTIVE MILITARY SERVICE
A student of the school or college who withdraws from the school or college as a result of the student being called to active
duty in a military service of the United States or the Texas National Guard may elect one of the following options for each
program in which the student is enrolled:
1. If tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid
by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the
portion of the program the student does not complete following withdrawal;
2. A grade of incomplete with the designation “withdrawn-military” for the courses in the program, other than courses for
which the student has previously received a grade on the student’s transcript, and the right to re-enroll in the program,
or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date
the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the
program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or
3. The assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or
instructors of the program determine that the student has:
a. Satisfactorily completed at least 90% of the required coursework for the program; and
b. Demonstrated sufficient mastery of the program material to receive credit for completing the program.
E. School Calendar
HOURS OF OPERATIOn
Office M-F 8:00AM-5:00PM
School M-F 8:00AM-11:00PM
START/END DATES
Enrollment for classes is ongoing.
CLASS SCHEDULE FOR PROGRAMS
Hours of Operation for School and Class Schedules* (Times relative to Central Time Zone)
Day Classes M-TH 8:00AM-1:30PM
Evening Classes M-TH 4:30PM-10:00PM
*Breaks may vary upon instructor and class. There will be a 10 minute break for every 60 minutes of class time.
2014 HOLIDAY SCHEDULE
New Year’s Holiday Monday December 29-Friday, January 2
Memorial Day Monday, May 26, 2014
Independence Day Friday, July 4, 2014
Labor Day Monday, September 1, 2014
Thanksgiving Monday, November 24-Friday November 28

Christmas Monday, December 22-Friday, December 26
F. Attendance
DEFINITION OF A CLOCK HOUR
New Horizons measures its programs in clock hours. A clock hour is a minimum of 50 minutes of instruction within a
60-minute period of time in which lectures, demonstrations, labs, and similar class activities are conducted.
ATTENDANCE
Good attendance and academic performance are crucial for a successful learning experience. As each class includes material,
labs, and other exercises that build upon each other throughout the duration of the class and program, it is important that
students attend all classes and lab sessions for which they are enrolled. Students are required to complete at least 80% of
the course hours for the course to be considered successfully completed. Students will have one opportunity to repeat and
complete the course within six months of the original class date. **
**Students who receive benefits from the DVA: New Horizons will notify the Department of Veterans Affairs about changes to a
student’s training schedule or if that student misses five or more consecutive days of training.
ON CAMPUS ATTENDANCE REQUIREMENT
New Horizons requires students to attend all training on campus. Students can only attend remotely under certain conditions
AND when the funding agency counselor has signed a waiver stating that (s)he is aware that the student is attending training
remotely throughout the duration of the program. Agencies administering grants and scholarships may or may not allow this.
Check with your Program Specialist for more information. If allowed, the Program Specialist must sign the waiver and it must
be submitted to Student Affairs in advance of entrance. No remote attendance is allowed for students using VA Education
Benefits, except as/if allowed under Chapter 31. Conditions under which students may be able to attend remotely with a waiver
include:
• Student lives more than 45 miles from the campus.
• Student works more than 45 miles from the campus and is attending after work.
• Student has a disability or medical condition that renders on-campus attendance a hardship.
All attendance policies apply to remote attendance. Remote attendance must be noted as such to prevent overpayment of
stipends and/or subsistence and/or assistance with fuel the student may or may not receive as compensation for travel costs,
BAH, etc.
First Day of Class/Module
Students must check in with the receptionist upon arrival (at least 20 minutes prior to the start of class). Students must also
sign the class roster.
Subsequent Days of Class/Module
Instructors will monitor and verify students’ days of attendance.
Tardiness and Absences
Students must arrive to class on time in consideration of instructors and classmates. Students who anticipate being late to
or absent from class must call and notify Student Affairs by providing their name, class and expected arrival time (or reason
for absence, if absent). Please note that arriving more than 30 minutes late to class is a disruption for instructors and other

students. Tardiness may result in a registered student’s seat being given to a student on the wait list.
ATTENDANCE VERIFICATION FORMS (WIA, TAA and UNEMPLOYMENT)
All students requiring a signature for verification of class attendance can have their forms signed by Student Affairs, the front
desk staff, or by the instructor teaching the class representing the dates on the forms. Please fill in the student portion of the
form prior to requesting that it be signed.
If students have any questions or need forms, they should contact personal case managers. It is the student’s responsibility to
supply their attendance forms to the appropriate agency.
MAXIMUM TIMEFRAME FOR COMPLETION
Students must complete all programs within one (1) year of the selected program start date.
LEAVE OF ABSENCE
The school director may grant a leave of absence if the student can show good cause (see Make-Up Work). No more than one
leave of absence request will be granted within a program time frame. A leave of absence will not be granted for programs of
40 hours or less. For programs of 200 clock hours or less, a student may be on leave of absence for a total of 30 calendar
days. For programs of more than 200 clock hours, a student may be on leave of absence for no more than a total of 60
calendar days.
School attendance records shall clearly define the dates of the leave of absence. A written statement explaining why the leave
of absence was granted, signed by the student and the director of Student Affairs indicating approval shall be placed in the
student’s permanent file.
For the purposes of the Post 9/11 GI Bill and any other training funded by VA Education Benefits, any absences will be
reported for that week. Students should be aware that any absence will trigger a suspension of benefits for that week including,
but not limited to, housing allowances. The student may appeal to the VA for reinstatement of those benefits for situations
involving mitigating circumstances. New Horizons cannot certify any hours in which a student is not physically present in the
classroom regardless of the existence of mitigating circumstances.
MAKE-UP WORK
The student must show good cause for needing to make up the work missed. The school fully understands that circumstances
arise that may cause the student to fail to complete an assignment (i.e. illness, death in family, family crisis). Determination
will be made on a case by case basis.
Make-up work shall:
1. Be supervised by an instructor approved for the subject being made up;
2. Scheduled based on instructor availability
3. Require the student to demonstrate substantially the same level of knowledge or competence expected of a student who
attended the scheduled class session;
4. Be completed within two weeks of the end of the course during which the absence occurred;
5. Be documented by the school as being completed, recording the date, time, duration of the make-up session, and the
name of the supervising instructor; and
6. Be signed and dated by the student to acknowledge the make-up session.
TERMINATION POLICY
A school shall terminate the enrollment of a student who fails to meet attendance requirements and/or fails to maintain
satisfactory progress as set forth in the Attendance, Satisfactory Progress, and Academic Probation policies in this catalog.
Students whose enrollment is terminated for violation of the attendance policy may not re-enroll before the start of the next
progress evaluation period. This provision does not circumvent the approved refund policy.
Students may also face termination based on failure to meet academic performance requirements. See Academic Probation
policy, and Satisfactory Progress.

Students who have attended at least 75% of the total scheduled clock hours for the program will not be terminated for lack of
attendance, and will not be due any refund if the student chooses to drop the course for any or no reason.
G. Grades
Basis of Grades
Tests/Quizzes: 30% Labs/Assignments: 30% Attendance: 40%
Grades will be assigned monthly on the 15th based on the above criteria and using the scale listed below.
Grading Scale
Grade % Range Points Academic Status
A 91-100 4.0 Excellent
B 81-90 3.0 Good
C 71-80 2.0 Satisfactory
I 0-70 < 2.0 Incomplete
W N/A N/A Withdrawal
If a student fails to obtain higher than a 70%, the student will receive an “I” (Incomplete) for that course and will be placed on
academic probation for the next grading period. Students will have one opportunity to repeat and complete a course. Failure
to successfully complete the course the second time will result in removal from the program and no certificate of completion
will be issued. Attendance of 80% and a cumulative grade of 71% or higher are required for graduation from a program. For
information regarding a grade at or below 70%, please refer to the Academic Probation section.
SATISFACTORY PROGRESS
Satisfactory Academic Progress (SAP) is defined as maintaining a grade of 71% or higher during each grading period.
Progress reports will be provided to students on a monthly basis between the 15th
and 1st
day of the following month. However,
students may request progress reports at any time.
For students enrolled in programs, the school will:
1. Evaluate progress at the end of each grading period.
2. If a student’s cumulative grade is unsatisfactory at the end of a progress evaluation period, the student will be placed on
probation for the next progress evaluation period. At the end of the next progress evaluation period, the school will:
a. Terminate enrollment if the student continues to make unsatisfactory progress
b. Remove the student from probation if the cumulative grade is satisfactory
c. Initiate a second probationary period if the student has satisfactory progress for the progress evaluation period
but the cumulative grade remains unsatisfactory
3. At the end of the second progress evaluation period, if applicable:
a. Remove the student from probation if the cumulative grade is satisfactory
b. Terminate the student’s enrollment if the cumulative grade is unsatisfactory
For all Programs, the following additional rules apply:
1. When the school places a student on probation, the school will counsel the student on the terms of probation. The
school will document the date, action taken, and terms of probation in the student’s permanent file.
2. If the school terminates a student for unsatisfactory progress, the student may re-enroll after a minimum of one (1)
progress evaluation period.
3. The school must place a student who re-enrolls on academic probation for the next progress evaluation period. The

school will counsel the student on the terms of probation and document the student’s file. Unsatisfactory progress for the
evaluation period results in termination.
WITHDRAWALS, INCOMPLETES, REPEATED COURSES, AND NON-PUNITIVE COURSES
Students who withdraw from a course within the first week do not receive a grade nor is it considered a course attempted. After
the first week, a withdrawal will be calculated as a 0 in the GPA and considered as an attempted course. Incomplete grades will
be considered as an “F” after the first two weeks of the next grading period if the work assignments have not been completed.
The “F” is considered in the calculated GPA and the course is recorded as attempted. If the student repeats a course, the new
grade replaces the original grade and is considered in the calculated GPA and as a course attempted. The highest grade a
student may have recorded from a repeated course is a “B”. New Horizons does not give non-punitive grades nor does the
school offer non-credit or remedial courses.
REMEDIAL WORK
Students whose performance is unsatisfactory in any segment of their program are subject to a remediation plan. Examples of
unsatisfactory performance can be, but are not limited to, failure to produce an acceptable score on exams, poor attendance
record, and failure to keep pace with program curriculum. For a further explanation of unsatisfactory performance see
“Academic Probation”.
TRANSCRIPTS AND RELEASE OF STUDENT RECORDS
New Horizons retains permanent records as required by state and federal law, partnering organizations, and company
necessity. Students who request a copy of their transcript in person must present photo identification to Student Affairs prior
to receiving the individual transcript. Students who wish to receive a transcript through mail of any type will need to submit a
letter requesting the transcript including their name, address, and phone number accompanied by a signature. Organizations,
learning institutions, and third party requests must include a letter of request on official letterhead, which includes the
student’s name, address and student’s signature and gives permission to release the transcript to the requestor. The requestor
must also include his/her name and title, address, and phone number in the request. For organizational customers, individual
student information may be made available for review by an authorized member of the organization. Student information may
be made available for review by request of an authorized representative of a local, state or federal agency or institution that
funds the student in question. Student information will be reported to local, state or federal agencies or institutions as required
by law. Information that may be excluded from student/customer review includes notes and/or information documented for the
sole purpose of Student Affairs’ internal use.
H. Academic Probation
ACADEMIC WARNING STATUS
A student deemed as not making Satisfactory Academic Progress (SAP) at the reporting period will be automatically placed on
warning status. Students who are making SAP at the next reporting period are considered as meeting SAP and have regained
full eligibility. Those who are not making SAP will be placed on academic probation status.
ACADEMIC PROBATION
When a student’s overall grade falls to 70% or below, the student is automatically placed on academic warning for the next
grading period. If the student is able to achieve a satisfactory grade by the end of the warning period, the student will be
removed from academic warning. If the student fails to achieve a satisfactory grade by the *end of the probationary period*,
the student must be terminated for one grading period (six weeks). Students who are placed on academic probation are
required to develop an academic plan to resolve the issues. The plan will be created by Student Affairs and agreed to by the
student. The plan must be signed by the student and the instructor and will be placed in the student’s file. Failure to meet any
conditions agreed upon in the plan will result in immediate termination. If the student re-enrolls after termination, (s)he will be
on academic probation for the first grading period after re-enrollment. If the overall grade is unsatisfactory after this grading

period, the student must be terminated again.
Students will also be placed on academic probation when absent thirty-five (35) or more hours from a program OR when
absent more than 20% of the total program hours. Students will be contacted by Student Affairs via phone and e-mail
requesting an explanation for the absence (s). Students who do not respond within twenty-four (24) hours will receive written
notice of an academic probation status.
APPEAL PROCESS
A student who wishes to appeal his/her probation status must submit a written request to the director of Student Affairs within
ten (10) days of the non-satisfactory progress status determination and must describe any circumstances that the student
believes deserve special consideration. Acceptable reasons include the death of a relative, an injury or illness of the student,
or other special circumstances. The school will evaluate the appeal within ten (10) business days and notify the student in
writing of the decision. All decisions are final. Any student who prevails upon the appeal process will be determined as making
satisfactory progress. Financial aid eligibility for funds will be reinstated to the student.
REINSTATEMENT OF AID
Reinstatement of aid is limited to the payment period under evaluation. Prior payment periods in which the student was
determined ineligible for aid will not be included in the student’s reinstatement of eligibility.
I. Conduct
RULES OF CONDUCT
Professional conduct, appropriate to a business environment, is expected at all times, as in the workplace. This approach best
prepares students for success in the work environment, and serves to create an upbeat and professional environment in which
students can enjoy their learning experience.
Unacceptable behaviors include, but are not limited to the following:
• Violation of copyright laws including copying classroom software
• Breeching New Horizons’ computer network security
• Disclosure of New Horizons’ business methods and internal systems to unauthorized individuals and/or companies
• Borrowing equipment without written authorization from the school director
• Theft or any other crime against New Horizons, it’s employees or students
• Failure to take direction or follow instructions concerning classroom or lab processes
• Excessive tardiness or absence
• Inappropriate comments or verbal abuse of any person
• Physical abuse/misuse of any property or person
• Inappropriate use of the internet or unauthorized sites, accessing or downloading offensive and/or objectionable material
• Inappropriate or revealing dress
• Internet browsingor playing games during class or other learning times
• Disrupting the work or concentration of others
• Failure to follow directions from faculty, the school director, or management
Sexual or intimate physical contact between any student and any employee of New Horizons is prohibited, as is the
development of a romantic or dating relationship during such time as student is taking courses at New Horizons. Such
behavior is not only a violation of New Horizons Computer Learning Center rules, but also of personnel policies for New
Horizons employees. Any student involved in such behavior will have their program terminated and the employee will be
subject to normal New Horizons disciplinary procedures, up to an including termination of employment.
No student will act in a manner that interferes with another student’s opportunity or ability to learn; or with any instructor’s
opportunity or ability to teach; or with any New Horizons Computer Learning Center personnel’s opportunity or ability to

perform functions; or with any neighboring business or its employees.
New Horizons Computer Learning Center reserves the right to determine, at its sole discretion, what constitutes acceptable and
unacceptable behavior. New Horizons reserves the right to determine, at its sole discretion, any actions to take in response to
unacceptable behavior up to and including withdrawal from the school.
ACCEPTABLE USE POLICY
The Acceptable Use Policy governs the use of the school’s computer equipment and its Internet connectivity. The Computer
Learning Center computers are dedicated to career training use only and are to be used only as directed.
1. Students will not download onto New Horizons Computer Learning Centers’ computers, understanding that to do so
could cause liability for damage or injury to company intellectual, electronic assets or property.
2. Students will not install software or connect USB devices or media (floppy disks, etc.) to New Horizons Computer
Learning Center computers without prior approval from instructors or the School Director.
3. Students will use the Internet for class-related purposes.
4. Students will not play computer games, engage in instant messaging, or visit social networking web pages during class
or on breaks while using New Horizons Computer Learning Center computers.Personal computers are allowed in the
center, but use of the computer is restricted to non-class time use only.
5. Students will access only sites authorized by the instructor, and will not participate in sharing certification exam
questions or access sites that claim to do so.
CELL PHONES AND OTHER ELECTRONIC EQUIPMENT
Cell phones must be set on vibrate during every class. Emergency phone calls can be taken during class but the student must
step outside the classroom to respond. Students with excessive cell phone or electronic equipment usage resulting in missing
information and/or disrupting other students in the class will be asked to leave their device in their vehicle or turn it off
completely. Recording devices are strictly prohibited in class.
SECURITY
New Horizons’ computer stations and network systems are to be respected and guarded by students. As a student and IT
Professional in training, it is important to exercise care for the equipment entrusted to you for use. No student will attempt to
access New Horizons’ computer systems or networks except those to which the student is explicitly authorized. Additionally,
students will not attempt to use another’s username or password; to place software onto any New Horizons equipment
without being properly authorized to do so; to copy files from New Horizons’ systems or install them at home without proper
authorization and licensure; to violate the copyright laws of any software publisher; to solicit; to spam or to distribute any virus
of any type; or to facilitate in any way obscene, objectionable, demeaning or offensive content. No student using equipment for
inappropriate reasons or content should expect tolerance or leniency in the consequences for such conduct.
No student will penetrate or attempt to penetrate any of New Horizons’ security systems or any other of its systems, whether
electronic, business or otherwise. Students will remain in areas designated for their use and instruction and not meander. On

weekends, students will restrict their presence and activities to authorized areas only.
COMPLIANCE WITH LAWS AND REGULATIONS
Students and staff are to comply with applicable laws and regulations and with policies of the school. Possession or
consumption of alcohol or illegal substances on school premises will not be tolerated. Harassment and illegal discrimination
are prohibited.
PROTECTION OF PROPERTY
Students are to respect, care for and preserve property of the Computer Learning Center and their classmates. Theft, small or
large, will result in criminal prosecution and civil suit for recovery.
RULES OF NON-INTERFERENCE
Students’ time should be respected and honored. Any action which interferes with the productivity of another student is
prohibited. Tampering with center equipment or that of other students is strictly prohibited. Practical “jokes” are not permitted,
as they interfere with the productivity of the learning environment.
SAFETY
Everyone’s safety is of the utmost importance to us. Students must think about their actions and do nothing to create a
situation or circumstance that may create peril, hazard or endangerment to persons, property, systems, or processes, nor
threaten to do so. Students should act to protect themselves and others from harm and to protect property from damage or
theft. Do your part to create and maintain a safe and secure environment.
Possession of a weapon (including incendiary devices or explosives) on school property is prohibited. Students shall not
possess, use, or store any type of weapon at any New Horizons Computer Learning Center, its property or at any of its events
or activities, including extra-curricular activities. Weapons, or any item that is intended for use as a weapon, or any object
that is used as a weapon for the purpose of intimidating, threatening or causing harm to a person or to property are strictly
prohibited. Violations of this rule should be reported to management personnel for immediate action. Any student aiding or
abetting violation of this or any policy shall also be deemed to have violated school policy.
Students are to encourage and promote the success of other students and act to preserve a comfortable and non-hostile
learning environment. No student shall make any threat, of any kind, in any manner. Any and all threats will result in legal
investigation, arrest and prosecution, and a civil suit for recovery of economic damages, attorney’s fees, and any other
damages that can be awarded to the offended party or parties in such an instance. This rule also applies to any inappropriate
physical or sexual conduct. This includes hostile actions, violence, angry outbursts, or unwelcome advances toward any
person.
VIOLATION OF CONDUCT POLICIES
If a student violates the conduct policy, resulting in harm to another student, the victim is encouraged to bring the violation to
the attention of the student affairs coordinator who will set a meeting between the student and the school director to determine
necessary action. If a student otherwise violates the conduct policy, the appropriate staff member will notify the school director
of the violation and the director will then meet with the student to discuss whether the violation warrants immediate termination
or whether corrective action can be taken to avoid future conduct violations. The director will attempt to meet with the student
by requesting a meeting by phone and by email. If the student fails to respond within three (3) business days, the enrollment
will be terminated. Once a meeting has been scheduled, the director will contact the student in writing within five calendar
days to notify the student of the decision which has been made. Any violation of the Rules of Conduct or requirements outlined
in this catalog may result in disciplinary action(s), including but not limited to, prosecution under the law, suspension or
expulsion (dismissal) from New Horizons Computer Learning Centers, oral or written reprimand and/or correction, a meeting
with the instructor or school director, or a referral conversation with an official from the state regulation agency. Any student
aiding or abetting violation of any policy shall also be deemed to have violated policy and shall endure proper disciplinary

actions.
RE-ADMITTANCE INTO A PROGRAM
If a student is dismissed from a program for any reason, the following procedure should be followed to re-enter the program:
1. The student submits a letter to his/her Career Consultant requesting re-admittance to the program.
2. After reviewing the letter, the Career Consultant meets with the student to discuss the reason(s) (s)he was removed from
or stopped attending the program and how similar issues can be prevented should re-admission be granted.
3. The Career Consultant will discuss the student’s request with the Director of Student Affairs and for a final decision to be
made.
J. Grievances
GRIEVANCE PROCEDURES
A grievance is a claim, a complaint or an expression of concern made by a student regarding any aspect of the educational
experience including misapplication of campus policies, rules, regulations, and procedures, or unfair treatment, such as
coercion, reprisal, or intimidation by an instructor or other campus employee. Students should initially discuss the grievance
with their instructor or program director immediately. An appeal is the escalation of the complaint to a next level authority. If
the appeal is about an academic decision such as a grade, please see the academic appeals process. A student has the right to
appeal all matters with respect to
• Disciplinary action taken for a violation of student conduct standards
• Admissions decisions
• Tuition and fees matters
• Financial awards or policies, including satisfactory academic progress
• Educational policies, procedures, and grading concerns
A student has the right to initiate a complaint proceeding without fear of retaliation or unfair action as a result of initiating the
complaint. Concerns about academic matters should first be addressed through the academic appeals process; concerns about
non-academic matters should first be addressed directly with the head of the department or departments involved.
Certain decisions may not be appealed. If a student is terminated for failing to meet standards of Satisfactory Academic
Progress (SAP), including exceeding the maximum timeframe to complete the program, (s)he is not entitled to appeal unless
there is documented proof of mitigating circumstance such as a medical or disability condition that impacted his/her ability
to study or participate in the program. The specific requirements for the SAP appeals process are contained in New Horizons’
SAP policy.
A student wishing to escalate his/her complaint should follow the five steps listed below:
1. The first step in the process is to address and resolve the dispute with the person involved through discussion. A student
with a grievance or complaint needs to raise their concerns as soon as possible in order to assure that a settlement is
made in a timely fashion. If the dispute cannot be resolved at this level, students are encouraged to address the issue
verbally with the Instructor.
2. If the dispute cannot be resolved through addressing the Instructor, the second step is to appeal in writing to the director
of Student Affairs. The written complaint must be submitted within seven calendar days of the incident or notification of
termination. The appeal document should include a description of the disputed items, the date or dates when the issue
arose, the reason why the student is appealing the decision and the steps the student has taken to resolve to dispute to
date. When submitting an appeal, the student should include as much factual evidence as possible, such as evidence of
extenuating circumstances. The School Director will oversee the gathering of additional data about the issue or incident
as necessary.
3. If the dispute has not been resolved or if the student is still unsatisfied with the response in Step 2, the student may take
a third step and file the appeal to the Sr. Vice President of Career Development. This appeal must also be in writing and
must be received in the corporate office (300 E Highland Mall Blvd Suite 315 Austin, TX 78752) within seven calendar

days of being notified. The Sr. Vice President of Career Development will conduct his/ her own investigation of the issue
and will respond to the student within seven calendar days of receiving the escalated complaint. All decisions will be
provided in writing and delivered to the student in person if the student is on campus or to the student’s mailing address
of record with acknowledgement of receipt required.
If the dispute remains unresolved after evaluation by the Sr Vice President of Career Development, the student should address
his/her concerns by directing them to the appropriate State Licensing Authority and the College’s accrediting body. Students
who reside out of state may contact any of the agencies listed below or contact the Campus President for information about
agencies in their local area.
The title and address of the state licensing authorities are:
Texas Workforce Commission
Career Schools and Colleges
101 East 15th Street, Room 226T
Austin, TX 78778-0001
Phone: 512-936-3100
Kansas Board of Regents
Department of Private Postsecondary education
1000 SW Jackson, Suite 520
Topeka, KS 66612
Telephone: (785-296-3421
Ohio State Board of Career Colleges and Schools
30 East Broad Street, 24th Floor, Suite 2481
Columbus, OH 43215-3414
Telephone: (614) 466-2752
Kentucky Commission on Proprietary Education
Capital Plaza Tower
Room 303, 500 Mero Street
Frankfort, KY 40601
Telephone: (502) 564-4185
Oklahoma Board of Private Vocational Schools
3700 Classen Blvd, Suite 250
Oklahoma City, OK 73118
Telephone: (405) 528-3370
The State of Colorado
Division of Private Occupational Schools
Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
Telephone: 303-866-2723
Louisiana Board of Regents
P.O Box 3677
Baton Rouge, LA 70821-3677
Telephone: (225) 342-4253
South Dakota Secretary of State
500 E. Capitol Ave
Pierre, SD 57501
Telephone: 605-773-2797
RESOLUTION OF DISPUTES—ARBITRATION
New Horizons recognizes that any dispute that may arise between a student and New Horizons should be resolved as quickly
and as amicably as possible. Accordingly, the following procedure shall apply to the resolution of any dispute arising out of or
in any way related to the enrollment agreement, any amendments or addenda hereto, the catalog, or the subject matter hereof,
including any tort or contract claim (individually and collectively the “Dispute”):
1. The parties shall make an initial attempt, in good faith, to resolve the dispute in accordance with the Grievance Procedure
as stated in the New Horizons catalog.
2. If the dispute cannot be resolved through the Grievance Procedure, then the dispute shall be resolved by binding
arbitration between the parties. Arbitration is the referral of a dispute to one or more impartial persons for a final and
binding determination and is designed for a quick, practical, and inexpensive resolution of claims. The arbitration
between the student and New Horizons will be conducted in accordance with the Commercial Arbitration Rules of the
American Arbitration Association and, to the extent not inconsistent with such rules, the Federal Arbitration Act, subject
to the following modifications:
a. The arbitration shall be conducted before a single arbitrator who shall be experienced in the resolution of
commercial disputes.

b. The site of the arbitration shall be the city in which New Horizons is located.
c. The substantive law which shall govern the interpretation of this agreement and the resolution of any Dispute will
be the law of the state where New Horizons is located.
d. The arbitration shall not include any party other than New Horizons and the student and shall not be joined or
consolidated with any other arbitration.
e. In determining the appropriate relief to be awarded, the arbitrator shall not have jurisdiction to award (i)
consequential or punitive damages to any party in the arbitration or (ii) either party its costs, expert witness or
attorney’s fees; provided that, if either restriction on jurisdiction conflicts with the substantive law applicable to the
arbitration, the substantive law with respect to such restriction shall control. If attorney’s fees are awardable under
the substantive law pertaining to the arbitration, then the prevailing party shall be entitled to recover its reasonable
attorney’s fees. The maximum amount of such fees shall not exceed the ratio of the recovery actually awarded the
prevailing party to the total recovery sought by the prevailing party. (For example, if a party is awarded one-half of
the recovery it sought, then the maximum amount of attorney’s fees to which it would be entitled would be one-
half of its actual fees.)
f. The prevailing party in any of the following matters (without regard to Paragraph (e)) shall be entitled to recover
its reasonable attorney’s fees incurred in connection with such matters: (i) any motion which any party is required
to make in the courts to compel arbitration of a dispute; or (ii) any appeal of an arbitration award, whether to the
arbitrator or the courts, for the purpose of vacating, modifying, or correcting the award.
All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, shall be strictly confidential. The
parties shall have the right to seek relief in the appropriate court to prevent any actual or threatened breach of this provision.
LIMITATION OF ACTION
All arbitration claims must be filed within 12 months after the date in which the incident giving rise to the dispute occurred
provided that if the substantive law applicable to the arbitration prohibits the parties from agreeing to this limitation period,
then the limitation period under the applicable substantive law shall control. The failure of a party to file an arbitration claim
within the applicable limitation period shall constitute a waiver by that party of its right to bring such a claim, and the arbitrator
shall have no jurisdiction to hear any claim not filed within such period.
K. Graduation and Certification
GRADUATION AND CERTIFICATION
Students will receive a Certificate of Completion after the successful completion of each course. Students will also receive
a certificate after passing vendor certification exams. New Horizons does not grant certification. Certification is only earned
by passing vendor exams. Students who successfully maintain a 71% GPA and successfully complete all courses, labs and
exams within their program will receive a Certificate of Completion from New Horizons. Information about life of vendor
certification, PDU/CEU requirements, and recertification should be obtained from the vendor directly, as policies may change,
and the vendor site will be the most up-to-date source of information regarding these items. Please see “Exam Preparation
Tools” and visit the link listed under “Certification Info” for information.

N e w H o r i z o n s W o r k f o r c e D e v e l o p m e n t | M a r c h 2 0 1 4 - D e c e m b e r 2 0 1 4N e w H o r i z o n s W o r k f o r c e D e v e l o p m e n t | M a r c h 2 0 1 4 - D e c e m b e r 2 0 1 43 2
Section iii
Programs
NEW STUDENT ORIENTATION
All students entering into a New Horizons program must attend New Student Orientation. New Student Orientation is required
to ensure the student’s success in the program, and to ensure the student fully understands all topics presented before training
commences. Upon successful fulfillment of the orientation, each student will receive a Certificate of Completion and a copy
will be retained for the student file.
The following topics will be covered during New Student Orientation:
• Attendance Policy
• Attendance Reports
• Grading System and Grading Period
• Lab Completions
• Pretests (Final Exams)
• Remediation
• Vendor (Certification) Exams-Required on Test Day
• Academic Probation
• Progress Reports
• Transcripts
• Conduct Policy
• Courseware When and How-Demo
-- Retrieval of Digital Courseware.
• Demo of Connected Classroom Platform and Tools
-- logging in
-- accessing archives
-- launching labs
-- getting transcripts
• Demo of Final Exam Tool (loggin in, launching the pretest, adaptive drills, exam mode).
• Certification Exams
-- Receiving the code
-- how to register and selecting your NH Campus as the test site.
• Career Services Overview
-- available tools and contacts.
• Role of Student Affairs
-- contact information.
LEARNING GUARANTEE
Every completed New Horizons instructor-led course carries our unbeatable Learning Guarantee. This guarantee allows
students who need to retake an exam they failed during the completion of the program, to retake the corresponding open
enrollment class just before the retake exam is scheduled, to provide additional refreshers and exam preparation based on
his/her failing score report from the vendor exam the student will retake. Exam retakes must occur within 60 days of program
completion to count toward the final grade. No additional exam vouchers or retakes will be issued outside this timeframe. See

exams for more information.
COURSEWARE
New Horizons includes courseware with each course. Courseware is required for each student to sit the class. Most
courseware for IT training is authored by our various vendor partners such as Microsoft, Novell, CompTIA, and Citrix and is
updated as revisions or new versions of the software are released from the vendor. If a student requests a retake for a course,
the student will need to use the courseware initially provided. If the courseware has been updated and the student would
like the new courseware, the student will be responsible for the cost of the new courseware. As New Horizons has received
overwhelming feedback indicating student preference for digital courseware, digital courseware will be provided where
possible. The student will receive each piece of digital (in all cases where available) or hardbound (if digital is unavailable)
courseware by checking in the front desk on the day each new course begins. If the courseware is digital, the student will
receive (at the front desk) a link for the download with applicable codes to retrieve the courseware. Lost or stolen courseware
cannot be replaced without cost.
A. Programs and Course Descriptions
PROFESSIONAL SERIES
Network System Administrator Professional Program
Program Objective
Network and Computer Systems Administrators are responsible for the day-to-day operation of an organization’s
computer networks and communication systems by installing, supporting and managing the networks and systems.
Related
Occupation(s)
Computer Systems Analysts; Information Security Analysts; Software Developers, Applications; Software
Developers, Systems Software; Database Administrators; Computer User Support Specialists; Computer Systems
Engineers/Architects; Web Administrators; Computer Operators
Main Job Skills
Maintain and administer computer networks and related computing environments; Perform data backups and
disaster recovery operations; Diagnose, troubleshoot, and resolve hardware, software, or other network and system
problems; Plan, coordinate, and implement network security measures to protect data, software, and hardware;
Configure, monitor, and maintain email applications or virus protection software; Operate maser consoles to monitor
performance of computer systems and networks; Confer with network users about how to solve existing system
problems
Work Settings Office and business environments
Total hours 539 hours (323.4 hours of lecture; 215.6 hours of lab)
Total Weeks 24.5 Weeks
Total Cost See Tuition and Fees
Subject Name NSAP1: CompTIA A+
Subject Length 22 hours (13.2 hours of lecture; 8.8 hours of lab)

NEW HORIZONS CAREER DEVELOPMENT CATALOG

NEW HORIZONS CAREER DEVELOPMENT CATALOG

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