Management information systems 21 century executive assistance conference sydney 2013

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  • Thank YouIntroduction to Walter FrankelWhat would you like to know?I was an original hacker!What is the most in demand item in the world today “Information” and we have an overload which makes Validity difficult
  • In this Day and Age, information is the key to success and failure.EAs are responsible and accountable to capture, manage, store, share, preserve and deliver informationappropriately and responsibly. However, like any staff in any company, EAs face a wide range of flaws linked to information management: variety of systems; lack of coordination between systems; absence of strategic direction; dearth of training; poor quality of information; disparity of business elements impacted by IM and much more.In this case-study, our consultant will:• help you understand the importance of IM• give you guidance on how to establish and manage anappropriate IM system for your executive office• help you acknowledge and classify, for your own useand your executive’s use, the information that transitsthrough the executive’s office and its relevance andimportance
  • Distribution of that information to one or more audiences.Management means the organization of and control over the planning, structure and organization, controlling, processing, evaluating and reporting of information activities in order to meet requirements
  • WhatHowWhenWhereWhyInnovationKnowledgeWho ownsTo be used formally and informally by individuals and the organization to identify, collect, organize, store, retrieve,analyze, share and draw on information and knowledge valuable to the work of the organization
  • Problem with internet free information - what value?!
  • Which path way to follow
  • Little recognition and support of information management by senior management Limited resources for deploying, managing or improving information systems Difficulties in changing working practices and processes of staff Internal politics impacting on the ability to coordinate activities enterprise-wide Incompatible data formatsUnsupported software
  • TEMPLATE!!
  • Failure of your systems depend on:LeadershipVision InfluenceManagementCommunicationCorporate cultureChange Management StrategyStrategic management decisionsRisk managementProject PlanningBudgetsMission StatementBusiness Plan & BudgetsCore ValuesAlignmentChangeTraining CommunicationSuccession Planning
  • links between information management systems and the overall vision and objectives of the organizationinformation management principles and practices as relevant to the industry context.analytical and problem-solving skills to ensure the system is working in accordance with organizational expectations and to deal with contingenciestechnology skills to work with and manage the use of the information management system 
  • Government both local and overseasIndustry AssociationsInternetIntra netMedia – Print – TV - Social Media net work sites - Press releasesStaffSources of InformationStake holders -Includes anyone affected by the company’s operations, such as customers, employees, suppliers, stockholders, and members of the communityCRM + other internal data – Don’t forget data miningAccounting recordsCorporate policy handbooks and materialPhone listsProposals Industry and competitor dataWeb content management systems (CMS) Electronic document and records management systems (EDRMS) Collaboration tools Search engines Classification tools PortalsPaperinformation management systems available as relevant to the industry context, including current technology and broad costsplanning techniques and processes in relation to information managementcopyright, moral rights and intellectual property legislation and regulations in relation to how this impacts on information managementlegislation, codes of practice and national standards, for example:privacy and confidentiality legislationfreedom of information legislationAS 5037:2005 Knowledge management - A guideorganizational policies and procedures, for example:records managementinformation managementcustomer servicecommercial confidentialityorganizational operations, and existing data and information systemssecurity
  • Any Questions
  • knowledge is power – power has no value unless harnessed and this requires a management information system to have you reactWith out a information system And applicationIt has no valueCommunicationIt is time to actChange is inevitableTrain nowUnderstand analyticsBoggle with the science and ever increasing demands
  • Management information systems 21 century executive assistance conference sydney 2013

    1. 1. Walter Frankel The Edutainer Training Future Leaders 1 Step at a TimeInformation Management in the 21st century ::: EAN - Executive Assistant Network / Annual Congress March 2013
    2. 2. InformationManagement in the Source: Stockxchange21st century ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    3. 3. Information Management Thecollection, organizing, storing, retrie ving, analyzing & sharing of information and knowledgeboth formally and informally to add value to an organization. ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    4. 4. Information management System Requires• equipment• strategies• methods / processes• activities - management• techniques - analytics• Money?! ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    5. 5. Knowledge is Power However power has no value unless harnessed. This requires a Management Information system & Management with the ability toUnderstand, Communicate and Take Action ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    6. 6. Its all about PEOPLE ! Source: Stockxchange ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    7. 7. Before you start Be sure you understand Who needs information Where & How we will get the information When do they need it What benefit / What will we do with it How secure is the information ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    8. 8. The quality of an information system is dependant on the attitude of the people using it and the parties receiving the information followed by their actions they take there after The best systems need to be: Flexible Dynamic Scalable Customized to your organizations culture, process and practices Metrics, KPI’s and Bench making Analytics Capable User friendly ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    9. 9. ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer::: EAN - Executive Assistant Network / Annual Congress March 2013
    10. 10. THERE IS NO SILVER BULLET Information overload Information obesity Information reliability ? Information Security ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    11. 11. WHY DOTHINGS GOWRONG? ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    12. 12. ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer::: EAN - Executive Assistant Network / Annual Congress March 2013
    13. 13. Why Information Management does not always work !• Little recognition and support by senior management• Limited resources for deploying, managing or improving information systems• Difficulties in changing working practices and processes of staff• Internal politics impacting on the ability to coordinate activities enterprise-wide• Incompatible data formats• Unsupported software ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    14. 14. How to ensure your Information Management System will work and achieve – Success!This is all in the planning – “a failure to plan is a plan to fail” Thought to be said by Benjamin Franklin• Mission Statement• Business Plan & Budgets• Core Values & Corporate Identity – Corporate Culture• Alignment of staff & stakeholders with Shareholders and Customers• Change Attitude Acceptance and Mentality - go attitude• Training to Achieve the required outcomes• Open and Transparent Communication• Succession Planning in the employment process to ensure generational hand over. ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    15. 15. Success of your systems depends on• Leadership having a vision and ability to Influence• Management – ability to plan – control and deliver on the leadership• Open and Transparent Communication• Corporate culture which is Legal – Ethical and Moral• Change Management Strategy to effect change & train• Strategic management planning to “ WIN”• Risk management strategy to deal with contingencies• Project Planning Ability – to ensure delivery on time• Budgets with the financial capacity to action all above ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    16. 16. An Information Management System must comprises of:• policies,• protocols,• procedures• practices To manage information within an organization and among its relevant stakeholders ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    17. 17. Policies and Procedures for the Information Management System cover• complying with legislative requirements (such as privacy, confidentiality and defamation requirements) and other policies and procedures• content guidelines• ensuring accuracy and relevance of knowledge input into the system• mechanisms, formats and styles of input to system, including appropriate alternative formats for people with a disability• permissions for input• removing out-of-date, inaccurate and content that is no longer relevant• selecting, maintaining and disposing of knowledge in the system• sharing knowledge in the system ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    18. 18. It’s All AboutPEOPLE Source: Stockxchange ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    19. 19. What are your required Skills to maintain aManagement Information System? ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    20. 20. What is your required Knowledge to implement aManagement Information System? ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    21. 21. Advantage of a QualityManagement Information System? Retention of Intellectual Property (IP) That makes up the Goodwill Value of the Organization $ ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    22. 22. ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer::: EAN - Executive Assistant Network / Annual Congress March 2013
    23. 23. RememberIt’s All AboutPEOPLE! ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013
    24. 24. THANK YOUWalter FrankelThe EdutainerTraining Future Leaders - 1 Step at a timeSydney - NSW – Australiamobile. 0413185514skype: thenegotiator4u - Sydney Australiaemail. wfrankel@tpg.com.auhttp://au.linkedin.com/in/walterfrankel ::: Information Management in the 21st century ::: Walter Frankel, The Edutainer ::: EAN - Executive Assistant Network / Annual Congress March 2013

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