2. Personal History
Name: Thabo Zacharia Tabane
Date of Birth: 07 January 1983
ID Nr: 8301075702088
Nationality: South African
Residential Address: 2404 Naledi Ext, Soweto-JHB
Gender: Male
Religion: Christian
Languages: English, Tswana and Zulu
E-mail Address: thabotabane@gmail.com
Contact Nr: 0718895197/011934-3717
Marital Status: Single
Hobbies: Music Production and Deejaying, Basketball
3. EDUCATIONAL BACKGROUND
Secondary School: Thabo Senior High School
Level Attained: Matric 2000-Exemption
Subjects: Business Economics, Biology, History,
English, Tswana and Geography
Tertiary Education
Institution: Working World Business College
Levels Attained: Computer Skills Diploma(CD1) Certificate
Subjects: MS Office-Word, Excel, Access, Powerpoint
Acccess, Outlook and PC Maintenance
Duration: Feb 2011-Nov 2011
Institution: SANGONeT(Cisco Networking Academy Program)
Academic Program: CISCO Certified Network Associate (CCNA)
Levels Attained: Semesters 1 through Semester 4
Duration: Feb 2012-Nov 2012
Institution: ServiceSETA Learnership ProgramUnder TNS
Academic Program: National Certificate: Contact Centre Support
Levels Attained: Level 2-Credits 143
Academic Program: National Certificate: Bus Administration Services
Levels Attained: NQF Level 3
Duration: Between Feb 2010-Nov 2012
4. EMPLOYMENTHISTORY
Company: Edcon Retail Group
Position: Retail Sales Clerk
Date of Employment: May 2004- Oct2004
Duties: All-rounder store assistance
Company: TNS Market Research
Position: Call Centre Agent
Duties: Conducting Telephonic interviews for Market
Research Purposes.
Using the NIPO systemto collect information.
Using Telephonic list provided to request or ask
Clients if they would like to be part of the survey.
Data collection and Data capturer
Date of Employment: Nov 2004-March 2013
Company: PLP Solutions-Randburg
Position: Tele-Sales Consultant
Duties: Telephonically selling ABSA’s rewards programme.
Using the ABSA’s Client list databaseleads
Using MS outlook to follow up with clients
On pending sales agreements and contracts
To make suresales targets are reached to achieve
Company’s objectives.
Duration: April 2011-December 2011
5. Company: TNS MarketResearch
Position: CAPI ITSupportSpecialist
Duties: Daily queries varies fromSync,data,login issues,
Tracking devices,Loading New IC’s onto S2G console
Team viewing remotely onto windows tablets.
Recording received queries to the Supportlog.
Updating asset management register systems.
Softwareconfiguration and prepping of new tablet.
Compiling the monthly CAPI DeviceAudit report.
Compiling loss/damageand active device report.
Handling upgrades & maintenance of CAPI devices.
Constant communication with field management
Regarding CAPI related matters.
Compiling training manuals, video’s and guides.
Handling insuranceclaim queries with submitted
To the finance dept.
Sending Grapevinetext on updates and changes.
Assistwith troubleshooting training
Presentations.
Report queries and backlogs to FM’s & teams.
Providing stats and reports on an ongoing basis.
Do GPS functionality and data usagespot checks.
Communicating with suppliers and field on all CAPI
Related matters.
Consoles used Daily-Nfield, S2G,Airwatch,Flickswitch
Dimensions.
CAPI Weekend SupportQueries.
Creating and deleting user accounts per request.
Liaison with 3rd
Parties eg: VODACOMwhen
Blacklisting lost/stolen devices.
Duration: March 2013-till31 august2016
6. Reasonfor Leaving: Retrenchment
Personal Skills
Good communication and interpersonalskills.
Team player and can work withoutsupervision.
Motivated, patient and skilled individual.
Grounded and good morals.
Verbal and written communication skills.
Able to work under pressureand able to multitask
References
IngeNel Former Head of Field-TNS 0720806757
Yashin Ramdutt Head of Data Collention-TNS 0834698259
Kgomotso Motswane CATI Supervisor-TNS 0117787728
