Be consistent in how you act at work and outside of work. Work harder than others by putting in more practice rather than just time. Involve others through asking questions to understand perspectives without judgment. Have freedom to learn from mistakes and successes while working for the benefit of customers. Share credit with others and hire the best people because the goal is not personal glory. Think strategically for innovation rather than just handling transactions. Have a clear purpose and vision that you work towards even if the exact path is unclear, keeping resources aligned. Communicate openly, directly, timely and honestly with appreciation for human spirit.