TC028SN_Spencer_FINAL

Deploying a Unified Cloud Management
Platform for Flexibility, Scalability and
Innovative Service Delivery
TC028SN
Focus Area: Tomorrow’s Technology, Today
Terri Spencer
UCSF Medical Center

2 Copyright © 2013 CA. All rights reserved.
We studied successful private and hybrid cloud projects to help answer important questions
about what drives successful hybrid IaaS project outcomes. Is operational maturity required
before a cloud project?
Are certain types of POC better than others? Are there key things to do during the project?
Certain use cases or solution features that drive better results? What are common results?
Project pitfalls to avoid?
With hard data about more than 140 deployments, we analyzed and identified things that
are linked to project success. We identified top performers and what they did that enabled
outcomes that were better than other IT organizations.
Attend this session to cut through the clutter and improve your chances of cloud project
success. This isn't a marketing gimmick or sales pitch. This is unbiased research based on
rigorous analysis of hard data from a broad range of companies like yours.to the space
allowed.
Abstract

 Terri Spencer, is the senior leader managing the IT Development & Engineering team at
UCSF Medical Center- Athena PMO, responsible for the IT Strategy development, support,
maintenance, design and implementation of applications and product development. She
has over 15 years’ experience implementing large scale IT solutions that include:
Salesforce CRM – Sales & service cloud, Oracle ERP, CRM business process systems.
 She has presented in several conferences over the years, with the most recent at
Salesforce Dreamforce Conference in 2012 held in San Francisco, CA on the topic of ‘ Data
Integration” on the Salesforce platform.
 Prior to joining UCSF Medical Center as a former Director of IT Strategy for technical
companies, she managed large global teams and all aspects of technology while
implementing high profile initiatives including: deployment of executive dashboards,
business intelligence strategies, wireless mobile GSM technologies, architecture platform
design and production application deployments worldwide.
 Terri’s leadership and expertise spans several industries worldwide with a concentration in
telecommunications, mobile, financial services, IT technology solutions, storage and
virtualization solutions.
Terri Spencer, University of San Francisco (UCSF) Medical Center, Athena –
Senior Manager, Development & Engineering

 Flexible, Scalable and Innovative Cloud Delivery using CA
Clarity Agile
 Pipeline Initiatives
 Scrum Methodology and Process
 Consolidated Platform
 Organization Deployment Process
 Hub & Spoke
 Summary
Agenda

 Athena Project – Breast Cancer
Network
 Established September 2009
 Network – Universities of California
(UC’s) statewide collaboration
 Benefit to over 150,000 women
Athena Introduction – Center for Clinical Excellence

Athena's mission is to :
 Save lives by transforming how we
deliver care today
 Learn from patients
 Create life-changing science
 Improve prevention and treatment
options today and tomorrow
 Innovate service and delivery of
information and data
Athena Introduction – Center for Clinical Excellence

Athena Challenges
Roadmap and Strategy
Prioritization
Agile and Nimble
Flexible and Scalable Methodology
Consolidation, Communication and Education
Secret Sauce – Cohesive , Collaborative Team

Athena Pipeline Initiatives
Athena
IT
HQS Electronic Medical
Records (EMR)EPIC
Integration
Athena
Central
Registry
Infrastructure
/ Platform
TRANSCEND
Integration
AHD.orgMobile
iPad
Participant
Portal
California
Cancer
Registry
Deploy to 5 UC
Medical Centers
(UCSF, UC Irvine, UC San
Diego, UC Davis, UCLA

Scrum Teams – Product Delivery Composition
 1 Scrum Master
 1 Product Owner
 4 Developers
 1 QA Engineer

Sample User Story
Keep it Simple, Short &Unique Mapping, Workflows, Stories
WHO ? Who benefits from the request? As a clinician……..
As a system administrator …..
As a stakeholder ………….
WHAT? I want / need the capability to..
I want to access blood test results
WHY? Because it will ………
Because I want to track my results over time
to monitor my medical condition
User Story: As a customer, I would like to securely access my medication list on my
iPad anytime because I am a diabetic and I travel internationally.

CA Clarity Agile - User Story Detail

Scrum Process - Methodology
P
O
S
C
R
U
M
T
E
A
M
Scrum - Sprint Planning Sprinting
Sprint
1
Product
Release
(8 weeks)
Sprint
2
Sprint
3
Sprint
4
Priorities & Documents Product Backlog Virtual Wall Product Release
Backlog Grooming –
User Stories &
Acceptance Criteria
Product Releases
Prioritized
Supporting Documents,
Requirements & Specs
P
R
O
C
E
S
S
 Estimate Affinity
 Determine Tasks
 Assign stories & tasks to
team
 Map stories to Sprints
 Daily Stand Ups
 Development Team
Meeting
 Code Reviews
 Sprint Demo
 Sprint Retrospective
 Burn Down charts
 Deployment
 Documentation &
Closure
 Release Retrospective
2 weeks
2 weeks
2 weeks
2 weeks

Sprint Overview

Velocity Dashboard

Consolidated Platform – Administrator Console
Agile
Scrum
CA Clarity Agile & Requirements
Decision Tracker
Deployment Tracker
Key
Decisions
Product
Releases
Build Deployments
Salesforce Org Administrator Console
Administration
&
Process
Business Process Architecture

Decision Tracker – List View

Decision Tracker – Detail View

Org Deployment Process
UCSF
UAT
UCSD
UAT
UCI
UAT
UCD
UAT
UCLA
UAT
UC
San Francisco
UC
San Diego
UC
Irvine
UC
Davis
UC
Los Angeles
PMO
Production
SVN
Developer
Sandboxes
Build
Approval
(2 days)
Deployment
Approval
(2 weeks)
Approval
Gates
Quality Assurance (QA)
Dev 1 Dev 2 Dev 3 Dev 4

Deployment Tracker – Deployment Detail

Deployment Tracker - Deployment List View

Deployment Tracker – Build Detail

Deployment Tracker – Build List View

Deployment Tracker – Build Task Detail

Deployment Tracker – Deployment Artifact

Deployment Tracker – Quick Build Page

Deployment Tracker - Approval

Deployment Tracker – Notification Email

Hub and Spoke
IT Development
Team
Onboarding
• Access ID’s
• Sandboxes
• Tools
• Process Improvement
Design
• Architecture Review
• Data Model Analysis
• Integration
• Interoperability
• Gates
Development
• Code Review
• Deploy Artifacts
• Build Process
• Source Code Management
• Methodology
• Documentation
• Workflow
• Gates
Approvals
• Code Review
• Deploy Artifacts
• Build Process
• Source Code Management
• Workflow
• Gates
Testing / Build
• Access ID’s
• Sandboxes
• Tools
• Change Management
Support & Maintenance
• Handoff
• Training
• Documentation
Deployment /
Implementation
• Access ID’s
• Sandboxes
• Tools

 Consolidate and Integrate on the Service Cloud
 Efficiency with Streamlined Processes
 Operational Excellence – one organization administration
 75% increase in Product Delivery and Deployments
– Version 1 – 18 months
– Version 2 – 4 months
Summary

 Download the CA World Mobile App now to provide your
feedback about this session
 Session #: TC028SN
Session Evaluation
iPhoneGoogle Play

TC028SN_Spencer_FINAL

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Viewers also liked

Viewers also liked (6)

Similar to TC028SN_Spencer_FINAL

Similar to TC028SN_Spencer_FINAL (20)

TC028SN_Spencer_FINAL