1. TED KARAS MBA
ITIL Certified Global End User Services Manager
01483 239970 tedkaras@gmail.com
https://www.linkedin.com/in/tedkaras Godalming, Surrey, United Kingdom
SUMMARY
EXPERIENCE
PASSIONS
ACHIEVEMENTS
LANGUAGES
EDUCATION
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Improving the customer experience one byte at a time...
VP - Service Operations
MSCI Inc.
Feb 2016 - Sep 2016 Spitalfields, London, UK
https://www.msci.com/
 Head of End User Service Operations in EMEA with global responsibility
for the Operations Engineering Team along with Printing/Governance,
Reporting, Vendor Management and Relationship Management.
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5
VP - IT Customer Service
Moody's
Oct 2013 - Dec 2015 New York and London
https://www.moodys.com/
 Service Desk Manager - Implemented ServiceNow Knowledge
Management System
 Built 'Escalate My Ticket' functionality into ServiceNow which
improved service via alerts, scrums and governance
 Global Head of End User Support - Responsible for Global Desktop
Support, Help Desk and A/V Operation
 Delivered Tech Showcase, Tech Lounge and Lunch and Learn /
Brown Bag events to share knowledge and provide training
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5
Global IT Services / Operations Director
Verint
May 2008 - Dec 2012 Long Island, New York
http://www.verint.com/
 Responsible for managing the overall global strategic direction of the IT
Services organization across 30 global sites for some 3200+ staff.
Directly managed Help Desk and Desktop Support teams as well as
vendor relationships and Change Management processes.
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T Customer Service T Teaching/Leading
T Lego
From product selection to installation,
deployment & training. Resulted in
3000+ happier customers & support staff
who could reset their own passwords!
P WebHelpDesk & SSRPM
Globally upgraded and deployed secure
pull-print solution improving the
customer experience for some 175
printers and 3000+ staff
P Reduced Costs via Equitrac
Global & regional learning/training events
P Tech Lounge/Tech Showcase
Creating a 50 person strong Desktop
Support Team from Chase & Morgan staff
P Managing through change
English (Lawn
Guyland)
Native
Greek
Advanced
MBA in MIS
LIU Post
Brookville, NY, USA
GPA
3.9 4.0
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BA Economics
Stony Brook University
Stony Brook, NY, USA+
Verified by
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