All about email writing

1. E-mail Writing
&
Etiquette
By Dinesh D

2. Introduction
Email stands for electronic mail. It is an important form of written
communication and the most preferred means of communication
because it is cheaper and faster. There are two ways to write the email:
• Formally
• Informally

3. STRUCTURE
1.Addresing
2.Subject
3.Text Box
• Salutation
• Introduction
• Matter in detail
• Conclusion
• Ending/Closing line
• Signature
4.Attachments

4. E-Mail Writing
To :- (address of the receiver)
Subject:- (clear and precise)
“Application” for the post of clerk
“Complaint” for BSNL Broadband connection
Salutation:- Dear Sir/Dear Mam/Mr/Mrs/Ms => Formal
*if you don’t know the person use Dear Sir/Dear Mam
Content:- Start by introducing yourself
(if you are submitting an application, Start by ‘I am [name]
Submitting an application…)
Closing
line
Thanking You,
Your Name:
Address:
Phone/E-mail:
(This format is used
when you don’t
know the recipient)
*
Respectfully’
Yours truly,
Sincerely,
Regards,
(those persons whom
you may know)

5. Email Etiquette
Do’s
 Be sure to include proper subject line, salutation,
introduction ,closing line etc
 Don’t make Demands
 Keep the messages brief and clear
 Write short sentences and use paragraphs
 Read your message before sending
Don’ts
 Don’t use exclamation marks
 Don’t use capitalized words
 Don’t use different fonts and Italics
 Don’t use Smileys
 Don’t write irrelevant issues
Email etiquette refers to the principles of behavior that one should use
when writing or answering email messages.

6. Thank You