H.Essers Express Company presentation

1. IT’S TRANSPOSSIBLE.

2. Express
Urgent
shipments
Challenging
time windows
Events,
promotions,
sampling, …
Rush orders,
production
ruptures, …

3. Services Worldwide express
Documents,
parcels, pallets up
to 500kg, no ADR
Global solution:
every region on the
globe is within
reach
2 speed-type
services
1. Business express
24-48u
2. Economy express
48-72u

4. Services
EU express
Same product
range + ADR,
cooled 2-8,
cooled 15-25
Sprinter =
urgent & direct
transport from
A > B
Taylormade
solution
Dedicated
vehikel

5. Benefits
Personalized
customer service
24/7
Price taylored for
belgian SME
Pro-active
shipment
management
On line ordering,
online T&T
Garanteed transit
times
Allrisk insurance
possible

6. Organisation
System
integration with
partnernetwork

7. Example of
Service Performance
Reporting
Account BE000239750 (H. ESSERS EXPRESS N.V.)
Parent Account BE000239750 (H. ESSERS EXPRESS N.V.)
Dmu Number (All)
Imp Number (All)
Week (All)
Service Type (All)
Service Code (All)
Sender Country (All)
Sender Depot (All)
Receiver Country (All)
Receiver Depot (All)
Import / Export (All)
Air Road Indicator (All)
WeightBand (All)
Shipment Totals Service Performance level
#
Shipm
ents
%
Share
On-Time 1.572 83,66%
On-Time delivery Early 188 10,01%
Return Origin 4 0,21%
Hazardous Goods (No guaranteed delivery time) 8 0,43%
Total 1.772 94,31%
Late (see details below) 100 5,32%
Failure delivery Outstanding (see details below) 6 0,32%
Lost 1 0,05%
Destroyed 0 0,00%
Total 107 5,69%
Total Shipments 1.879 100,00%
In Transit Shipments (not due at create date report) 34 H.Essers Controllable Performance 98,7% Overall Performance 94,3%
1854 1,3% 1772 5,7%
Failure Details (for Late and Outstanding) Shipment Details
#
Shipm
ents
%
Share
Customer Controllable
Wrong Address 19 1,0%
Unsendable 13 0,7%
Request for Change 8 0,4%
Wrong EDI Data 0 0,0%
Total 40 2,1%
Customs Delay 4 0,2%
Weather, Strikes, Accidents, Third Party 7 0,4%
Shipment Refused 3 0,2%
Consignee not present 27 1,4%
Customer Controllable
Force Majeur
(Uncontrollable)
94,3%
5,7%
98,7%
1,3%
H.Essers Controllable Performance Overall Performance
WeightBand (All)
Shipment Totals Service Pe
#
Shipm
ents
%
Share
On-Time 1.572 83,66%
On-Time delivery Early 188 10,01%
Return Origin 4 0,21%
Hazardous Goods (No guaranteed delivery time) 8 0,43%
Total 1.772 94,31%
Late (see details below) 100 5,32%
Failure delivery Outstanding (see details below) 6 0,32%
Lost 1 0,05%
Destroyed 0 0,00%
Total 107 5,69%
Total Shipments 1.879 100,00%
In Transit Shipments (not due at create date report) 34 H.Essers Cont
Failure Details (for Late and Outstanding) Shipment
#
Shipm
ents
%
Share
Customer Controllable
Wrong Address 19 1,0%
Unsendable 13 0,7%
Request for Change 8 0,4%
Wrong EDI Data 0 0,0%
Total 40 2,1%
Customs Delay 4 0,2%
Weather, Strikes, Accidents, Third Party 7 0,4%
Shipment Refused 3 0,2%
Consignee not present 27 1,4%
Total 41 2,2%
Transit Failure 10 0,5%
Misrouted, data issues 5 0,3%
Missing Consignments 1 0,1%
Security Delays 2 0,1%
Other Failures 7 0,4%
Total 25 1,3%
106 5,6%
This report contains confidential data. It is provided for information purposes only and should not be used for any other purposes. TNT Express reserves all rights of rec
Customer Controllable
Force Majeur
(Uncontrollable)
H.Essers Controllable
H.Essers C
Shipment totals Failure Details (for Late and Outstanding)

8. Service Performance level
H.Essers Controllable Performance 98,7% Overall Performance 94,3%
1854 1,3% 1772 5,7%
Shipment Details
94,3%
5,7%
98,7%
1,3%
H.Essers Controllable Performance Overall Performance
Service Performance level
Example of
Service Performance
Reporting

9. 9

10. 10