Support Driven
197 SlideShares 21 Followers
Personal Information
Website
supportdriven.com
Contact Details
Tags
customer support customer service sdx2018 sdx supportdriven sdexpo supconf supconfnyc2016 sdsummit support management leadership development leadership #sdsummit hiring remote outsourcing d&i diversity inclusion product management product development customer relationship management onboarding software saas business model csat qa
See more
  • Documents
  • Infographics
Latest Most Popular

STEP AWAY FROM THE SCREEN: THE VALUE OF MEETING CUSTOMERS IN PERSON - MARGOT DA CUNHA

7 years ago • 169 Views

GROWING PAINS: WHY SUPPORT QUALITY SCALES UP... OR SLIDES DOWN - MAT PATTERSON

7 years ago • 99 Views

CONNECTING CUSTOMER SUPPORT AND REVENUE: BRIDGING THE GAP WITH DATA - GRAHAM MURPHY

7 years ago • 227 Views

SEEING RED: DESIGNING THE AGENT EXPERIENCE WITH DATA - BETH HALEL TRAME

7 years ago • 110 Views

PREDICTING YOUR TEAM'S CAPACITY AND PREVENTING BURNOUT - JUSTIN GRENIER

7 years ago • 220 Views

YOU HAVE BEEN EATEN BY A GRUE: SELF-SERVICE LESSONS FROM A 36-YEAR-OLD TEXT-BASED ADVENTURE GAME - KELLY O'BRIEN

7 years ago • 166 Views

SURPRISE! YOU'RE ALSO A SALESPERSON (LIKE IT OR NOT) - KARL PAWLEWICZ

7 years ago • 82 Views

LEADING AS AN INTROVERT - JUSTIN REIST

7 years ago • 116 Views

HOW TO THINK LIKE ABOUT SERVICE LIKE A PRODUCT DESIGNER - PETER SHIN

7 years ago • 80 Views

HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE

7 years ago • 1882 Views

FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO

7 years ago • 323 Views

WHEN AND HOW TO BREAK UP WITH ABUSIVE CUSTOMERS - LANCE CONZETT

7 years ago • 320 Views

CASTING SUPPORT ENGINEERS: AUDITIONING TO CREATE YOUR DREAM TEAM - KAREN ARNOLD

7 years ago • 186 Views

NEVER A STRAIGHT LINE: CREATING A CAREER IN TECH - ELIZABETH TOBEY

7 years ago • 134 Views