The global case management market generated revenue of US$ 5,654.4 million in 2020 and is expected to reach US$ 8,665.1 million by 2025 with a CAGR of 8.9% in the forecast period. Continued advances and rising developments in the form of process automation, real-time business demands, and, most notably, growing cloud-based technologies offer a significant growth opportunity for the global case management market in the forecast period. The case management market report offers a comprehensive market analysis of the different segments and regions that lets readers make crucial business-related decisions with a wealth of information enclosed in this report. Also, the case management market report provides insights into numerous factors, such as market determinants, value chain analysis, emerging trends, growth opportunity analysis, porters five-fold model analysis and macro-economic factors, at a granular level that lets readers understand the past and present market scenario and also helps to predict the potential growth of the case management market in the forecast period.

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Case Management Market
Global Industry Analysis & Forecast US$
Million, 2019 – 2027

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Global Case Management Market
2
Scope of the Report
 Global Case Management Market , By
Component
 Solution & Platform/API
 Services
 Professional Services
 Managed Services
 Global Case Management Market , By
Deployment Model
 On- Premises
 Cloud Based
 Global Case Management Market , By
Enterprise Size
 Large Enterprises
 Small & Medium Enterprises
 Global Case Management Market , By Industry
 Government
 Banking, Financial Services, and
Insurance (BFSI)
 Healthcare
 IT and Telecom
 Retail
 Manufacturing
 Others
 Global Case Management Market , By Region
 North America Case Management
Market
 Europe Case Management Market
 Asia Pacific Case Management Market
 Middle East & Africa Case Management
Market
 Latin America Case Management Market
 Company
 AINS
 Appian
 Dell Technologies Inc.
 DST Systems, Inc.
 International Business Machine
Corporation
 Kofax Inc.
 Micropact

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Global Case Management Market
3
Regions Covered
North America
U.S.
Canada
Europe
Germany
U.K.
France
Italy
Spain
Russia
Rest of Europe
Asia Pacific
China
Japan
India
S. Korea
Indonesia
Australia & New
Zealand
ASEAN Countries
Rest of Asia Pacific
Latin America
Brazil
Mexico
Argentina
Rest of Latin America
Middle East & Africa
GCC
South Africa
Rest of Middle East & Africa

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Global Case Management Market
Global Case Management Market Introduction
4
The global case management market generated revenue of US$ 5,654.4 million in 2020 and is expected to reach US$
8,665.1 million by 2025 with a CAGR of 8.9% in the forecast period. Continued advances and rising developments in
the form of process automation, real-time business demands, and, most notably, growing cloud-based technologies
offer a significant growth opportunity for the global case management market in the forecast period. The case
management market report offers a comprehensive market analysis of the different segments and regions that lets
readers make crucial business-related decisions with a wealth of information enclosed in this report. Also, the case
management market report provides insights into numerous factors, such as market determinants, value chain
analysis, emerging trends, growth opportunity analysis, porters five-fold model analysis and macro-economic factors,
at a granular level that lets readers understand the past and present market scenario and also helps to predict the
potential growth of the case management market in the forecast period.
Segment Analysis
Solution segment accounts the dominating position in the market.
Based on components, the case management market is segmented into solutions and services. The solution
segment holds the dominating position in the market in 2020 and is expected to retain its dominance throughout
the forecast period. Moreover, the service segment is further segmented into professional and managed services.
The professional services segment accounts the dominant position in the market in 2020, whereas the managed
services segment is projected to grow with the highest CAGR during the forecast period.
Cloud based deployment model is expected to grow with the highest CAGR.
Based on the deployment model, the case management market is segmented into on-premises and cloud-based.

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Global Case Management Market
Global Case Management Market Introduction
5
The cloud-based deployment model is expected to grow with the highest CAGR during the forecast period.
Moreover, the on-premises deployment model holds the dominating position of the market in 2020 and is
expected to retain its dominance throughout the forecast period.
Large enterprises segment accounts the dominating position in the market.
Based on enterprise size, the case management market is segmented into small & medium enterprises and large
enterprises. The small & medium enterprises segment is expected to grow with the highest CAGR during the
forecast period. Moreover, the large enterprise segment holds the dominating position in the market in 2020 and
is expected to retain its dominance throughout the forecast period.
Service request segment accounts the dominating position in the market.
Based on application, the case management market is segmented into service request, fraud detection and anti-
money laundering, investigation management, incident management, legal workflow management. The incident
management segment is expected to grow with the highest CAGR during the forecast period. Moreover, the
service request segment holds the dominating position in the market in 2020 and is expected to retain its
dominance throughout the forecast period.
Government segment account the dominating position in the market.
Based on industry, the case management market is segmented into government, banking, financial services, and
insurance (BFSI), healthcare, it and telecom, retail, manufacturing, others. The government sector holds a leading
market position in 2020 and is projected to stay leading over the forecast period. In addition, the retail sector is
expected to grow with the highest CAGR in the forecast period.

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Global Case Management Market
Global Case Management Market Introduction
6
North America accounts the dominating position in the market.
Based on the region, the case management market is segmented into North America, Europe, Asia Pacific, Middle
East & Africa, and Latin America. North America has a dominant position in the market in 2020 and is predicted to
remain dominant over the projected period. The United States and Canada are the largest market-driven
countries in the world. Moreover, Asia Pacific is projected to rise at the fastest CAGR in the forecast period. China,
India, and Japan are some of the major market-driven countries in the world.
Case Management Market Players:
Some of the major players of case management market are AINS, Appian, Dell Technologies Inc., DST Systems,
Inc., International Business Machine Corporation, Kofax Inc., Micropact, Newgen Software Inc., Pegasystems Inc.,
Pulpstream. The study also focuses on different business or inorganic market growth strategies through
technology advancement, business expansion, alliances and mergers and acquisitions to create disruptive
technologies and consumer networks.
Key questions the report answers
Which factors will contribute to a change in the demand for case management during the evaluation phase?
What are the major driving factors that accelerate the growth of the market?
What are the restraints which hinders the growth of the market?
What segment offers the most development opportunities?
Which region provides the key growth opportunity to the market?
Who are the major industry players?

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Global Case Management Market
Global Case Management Market Introduction
7
What are the key strategies adopted by the market players?

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Global Case Management Market
Global Case Management Market Introduction
Global Case Management Market Size, US$ Million (2020 – 2027)
XX XX
XX
XX
XX
XX
XX XX
XX
2019 2020 2021 2022 2023 2024 2025 2026 2027
Global Case Management Market Opportunity Analysis Size, US$
Million (2020 – 2027)
8
Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis
XX%
XX% XX%
XX% XX%
XX%
XX% XX%
XX XX
XX
XX
XX
XX
XX
XX
XX
2019 2020 2021 2022 2023 2024 2025 2026 2027
Total Opportunity

9. © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com
Global Case Management Market
Global Case Management Market Introduction
Global Case Management Market Share Analysis, by Component,
(2020 & 2027)
Global Case Management Market Share Analysis, by Deployment
Model, (2020 & 2027)
9
Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis
XX%
XX%
XX%
XX%
XX%
XX%
XX%
XX%
Solution & Platform/API Services
Professional Services Managed Services
2020
2027
2020
2027
XX%
XX% XX%
XX%
Cloud Based On-Premises

10. © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com
Global Case Management Market
Global Case Management Market Introduction
Global Case Management Market Share Analysis, by Enterprise
Size, (2020 & 2027)
Global Case Management Market Share Analysis, by Industry,
(2020 & 2027)
10
Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis
XX%
XX% XX%
XX%
Large Enterprises Small & Medium Enterprises
2020
2027
2020
2027
XX%
XX%
XX%
XX%
XX%
XX%
XX%
XX%
XX%
XX%
XX%
XX%
XX%
XX%
Government
Banking, Financial Services, and Insurance (BFSI)
Healthcare
IT and Telecom
Retail
Manufacturing
Others

11. © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com
Global Case Management Market
Global Case Management Market , by Component
Global Case Management Market Analysis and Forecast, by Component, US$ Million (2020 – 2027)
Component 2019 2020 2021 2022 2023 2024 2025 2026 2027
CAGR % (2020 –
2027)
Solution XX XX XX XX XX XX XX XX XX XX
Services
Managed Services
Professional Services
XX XX XX XX XX XX XX XX XX XX
Total XX XX XX XX XX XX XX XX XX XX
11
Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis

12. © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com
Global Case Management Market
Global Case Management Market , by Deployment Model
Global Case Management Market Analysis and Forecast, by Deployment Model, US$ Million (2020 – 2027)
Deployment Model 2019 2020 2021 2022 2023 2024 2025 2026 2027
CAGR % (2020 –
2027)
Cloud Based XX XX XX XX XX XX XX XX XX XX
On-Premises XX XX XX XX XX XX XX XX XX XX
Total XX XX XX XX XX XX XX XX XX XX
12
Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis

13. © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com
Global Case Management Market
Global Case Management Market , by Enterprise Size
Global Case Management Market Analysis and Forecast, by Enterprise Size, US$ Million (2020 – 2027)
Enterprise Size 2019 2020 2021 2022 2023 2024 2025 2026 2027
CAGR % (2020 –
2027)
Large Enterprises XX XX XX XX XX XX XX XX XX XX
Small & Medium
Enterprises
XX XX XX XX XX XX XX XX XX XX
Total XX XX XX XX XX XX XX XX XX XX
13
Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis

14. © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com
Global Case Management Market
Global Case Management Market , by Industry
Global Case Management Market Analysis and Forecast, by Industry, US$ Million (2020 – 2027)
Industry 2019 2020 2021 2022 2023 2024 2025 2026 2027
CAGR % (2020 –
2027)
Government XX XX XX XX XX XX XX XX XX XX
Banking, Financial
Services, and Insurance
(BFSI)
XX XX XX XX XX XX XX XX XX XX
Healthcare XX XX XX XX XX XX XX XX XX XX
IT and Telecom XX XX XX XX XX XX XX XX XX XX
Retail XX XX XX XX XX XX XX XX XX XX
Manufacturing XX XX XX XX XX XX XX XX XX XX
Others XX XX XX XX XX XX XX XX XX XX
Total XX XX XX XX XX XX XX XX XX XX
14
Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis

15. © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com
Global Case Management Market
Global Case Management Market , by Region
15
XX
XX XX
XX XX
XX
XX
XX
XX XX
North America Europe Asia Pacific Middle East & Africa Latin America
US$ Million
2020 2027
XX%
XX%
XX%
XX%
XX%
XX%
XX%
XX%
XX% XX%
North America
Europe
Asia Pacific
Middle East & Africa
Latin Maerica
2020
2027
Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis

16. © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com
Global Case Management Market
Global Case Management Market , by Region
Global Case Management Market Analysis and Forecast, by Region, US$ Million (2020 – 2027)
Region 2019 2020 2021 2022 2023 2024 2025 2026 2027
CAGR % (2020 –
2027)
North America XX XX XX XX XX XX XX XX XX XX
Europe XX XX XX XX XX XX XX XX XX XX
Asia Pacific XX XX XX XX XX XX XX XX XX XX
Middle East & Africa XX XX XX XX XX XX XX XX XX XX
Latin America XX XX XX XX XX XX XX XX XX XX
Total XX XX XX XX XX XX XX XX XX XX
16
Source: Secondary Literature, Expert Interviews, and Dhirtek Business Research Analysis

17. © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com
Global Case Management Market , Company Share Analysis, 2020 (%)
17
Global Case Management Market
XX%
XX%
XX%
XX%
XX%
XX%
XX%
XX%
XX%
XX%
AINS
Appian
Dell Technologies Inc.
DST Systems, Inc.
International Business Machine Corporation
Kofax Inc.
Micropact
Newgen Software Inc.
Pegasystems Inc.
Pulpstream
Others

18. © Dhirtek Business Research and Consulting Private Limited www.dhirtekbusinessresearch.com
Global Case Management Market
18
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