3. Our Best Business Asset?
Our best business asset is not our team!the right team!
4. Questions for Store Ops
Who worries about constant turnover?
Who worries about team enthusiasm?
Who will have enough Guest Advocates to cover the
schedule during the busy months?
Who has too many Guest Advocates to cover the slow
months?
5. BEST HIRING PRACTICES
1. Requires two managers to be present during interview
2. Go thru the hiring questions at interview
3. After the interview, have the candidate take the Kiersey
personality test
4. Match personality test and interview responses to
needs of store
5. Analyze schedule needs for the next 6 months with the
schedule requests of candidate
6. BOTH managers must mutually agree on hiring
decision
6. KIERSEY PERSONALITY TEST
As Concrete Cooperators, Guardians speak mostly of their duties and
responsibilities, of what they can keep an eye on and take good care of, and
they're careful to obey the laws, follow the rules, and respect the rights of
others.
As Abstract Cooperators, Idealists speak mostly of what they hope for
and imagine might be possible for people, and they want to act in good
conscience, always trying to reach their goals without compromising their
personal code of ethics.
As Concrete Utilitarians, Artisans speak mostly about what they see right
in front of them, about what they can get their hands on, and they will do
whatever works, whatever gives them a quick, effective payoff, even if they
have to bend the rules.
As Abstract Utilitarians, Rationals speak mostly of what new problems
intrigue them and what new solutions they envision, and always pragmatic,
they act as efficiently as possible to achieve their objectives, ignoring
arbitrary rules and conventions if need be.
8. Conclusion
You may not have the best team but….
Your Team will work well togetherYou will save money
• TOTAL HOURS IN June, July, August 2013-4,307
• TOTAL HOURS IN June, July, August 2014-3,224
• DIFFERENCE-1083 HOURS-roughly $10,830 dollars
saved
• Guardian-Gary
• Rational-Steven
• Artisan-Ryan
• Artisan-Matt
• Artisan-Blair
• Idealist-Jeff
• Idealist-Alla
• Guardian-AP
