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Social media bestaan niet
          Stef Heutink, internetstrateeg since 1993



                        marketing- & communicatieprofessionals




Monday, October 8, 12
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?
Monday, October 8, 12
Monday, October 8, 12
social media gaat over
                        mensen




Monday, October 8, 12
Vanavond




Monday, October 8, 12
Vanavond: de thema’s


                   Verandering
                   Ontstaan social
                   Social media strategie
                   De plek van online in de mix
                   Voorbeelden




Monday, October 8, 12
Thema 1: de verandering




Monday, October 8, 12
Alles verandert!




Monday, October 8, 12
Seth Godin: ‘By 2011 90%
                        of your sales will come
                        from word of mouth or
                        digital promotion’




Monday, October 8, 12
change?
                 change is neither good or bad, it simply is
                 Don Draper, creative director sterling cooper




Monday, October 8, 12
ontwikkelingen in media & technologie

        en

        behoefte, mogelijkheden en gebruik




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1952




Monday, October 8, 12
1967



Monday, October 8, 12
1988




Monday, October 8, 12
1988




Monday, October 8, 12
1990




Monday, October 8, 12
1990




Monday, October 8, 12
2005




Monday, October 8, 12
tv department in een reclamebureau




Monday, October 8, 12
Mad Men, tv department



           http://bit.ly/oJqRHY




Monday, October 8, 12
#tvoh, second screen




Monday, October 8, 12
verandering is niet interessant, mogelijkheden wel




Monday, October 8, 12
Thema 2: het ontstaan van social media (bestaan ze wel?)




Monday, October 8, 12
1993




Monday, October 8, 12
1996




                               interactive marketing communications


Monday, October 8, 12
1998




Monday, October 8, 12
2000

                               interactive marketing communications


Monday, October 8, 12
2004

                               interactive marketing communications


Monday, October 8, 12
second life




                        2006


                                      interactive marketing communications

Monday, October 8, 12
second life
                                          2008




                        2008

                                      interactive marketing communications

Monday, October 8, 12
2011




Monday, October 8, 12
15 jaar internet
   het was even wennen
   nog nooit had een nieuw medium zo snel impact
   nog nooit had een nieuw medium zoveel invloed op de
   wereldeconomie
   kanaal met prachtige mogelijkheden en veel
   misverstanden




Monday, October 8, 12
en social media?

   dat is dus gewoon internet zoals het bedoeld is




Monday, October 8, 12
zo’n misverstand




Monday, October 8, 12
Monday, October 8, 12
prachtige mogelijkheden?




Monday, October 8, 12
probleemstelling
        • Grootste klant meer dan de helft van de omzet
        • Onbekend maakt onbemind
        • Positionering

              – En:




                                         interactive marketing communications

Monday, October 8, 12
interactive marketing communications

Monday, October 8, 12
interactive marketing communications

Monday, October 8, 12
interactive marketing communications

Monday, October 8, 12
interactive marketing communications

Monday, October 8, 12
interactive marketing communications

Monday, October 8, 12
interactive marketing communications


Monday, October 8, 12
Fd artikel




                        interactive marketing communications


Monday, October 8, 12
Remember

        “It must be considered that there is nothing more
        difficult to carry out, nor more doubtful of success, nor
        more dangerous to handle, than to initiate a new order
        of things. For the reformer has enemies in all those who
        profit by the old order, and only lukewarm defenders in
        those who would profit by the new order….. This arises
        partly from the incredulity of mankind who do not truly
        believe in anything new until they have an actual
        experience of it..”

        niccolo macchiavelli – il principe


Monday, October 8, 12
Social media is dus internet zoals internet bedoeld is




Monday, October 8, 12
Thema 3: een social media strategie




Monday, October 8, 12
Herstel




Monday, October 8, 12
Thema 3: een content strategie voor marketing,
        communicatie en pr




Monday, October 8, 12
Internet strategie
        Content strategie
        Social media strategie




Monday, October 8, 12
Relevante content op relevante schermen van relevante
       doelgroepen op relevante momenten




Monday, October 8, 12
Het gebouw van de social media strategie




Monday, October 8, 12
Merken in decennium 2




                          merk


                        producten

                         mensen

                        conversatie

Monday, October 8, 12
De verdiepingen en het fundament



                   1. POST by Forrester
                   2. ACCESS by Content Connections
                   3. 4 pillars of a social media strategy




Monday, October 8, 12
1. POST by Forrester




Monday, October 8, 12
POST


                   People
                   Objectives
                   Strategy
                   Tools




Monday, October 8, 12
P (people)




Monday, October 8, 12
Welke mensen willen we bereiken?




Monday, October 8, 12
Foto en overtitel




Monday, October 8, 12
Essentieel voor social




Monday, October 8, 12
O (objectives)




Monday, October 8, 12
KPI’s




Monday, October 8, 12
S (strategy)




Monday, October 8, 12
proces




Monday, October 8, 12
T (tools)




Monday, October 8, 12
bijvoorbeeld




Monday, October 8, 12
luisteren, praten, zenden, praten?




Monday, October 8, 12
Video content wel of niet, eigen kanaal




Monday, October 8, 12
Communicatie, community faciliteren




Monday, October 8, 12
Collaboratie en content aggregatie




Monday, October 8, 12
2. ACCESS




Monday, October 8, 12
ACCESS

                   Audience
                   Concept
                   Competition
                   Execution
                   Social media
                   Sales viability




Monday, October 8, 12
3. 4 pijlers van een social media strategie




Monday, October 8, 12
4 pijlers


                   Communication
                   Collaboration
                   Education
                   Entertainment




Monday, October 8, 12
Het social media gebouw




Monday, October 8, 12
strategie



                        content


                         pijlers



Monday, October 8, 12
POST (Forrester)



                                    ACCESS

                   communication, education, collaboration &
                                entertaiment


Monday, October 8, 12
Thema 4: de plek van internet (social) in de mix




Monday, October 8, 12
Internet is een mentaliteit




Monday, October 8, 12
Al 20 jaar een strijd: internet en reclame




Monday, October 8, 12
Reclame is letterlijk schreeuwen. Campagnes met korte
   termijn doelstellingen.




Monday, October 8, 12
Internet is lange termijn, google vergeet niets, het is ook
   business en interactie.




Monday, October 8, 12
Alles begint altijd met het merk




Monday, October 8, 12
Voorbeeld: JWT X




Monday, October 8, 12
Monday, October 8, 12
De strijd




Monday, October 8, 12
The Break Up




       http://bit.ly/pSjEce




Monday, October 8, 12
Communicatieproces


             Propositie   Communicatiestrategie   Campagnes en acties   Conversie                 Mensen = retentie

                                  merk




                                                                                    Conversatie




                                                        profiel




Monday, October 8, 12
Communicatieproces


             Propositie   Communicatiestrategie   Campagnes en acties   Conversie                 Mensen = retentie

                                  merk




                                                                                    Conversatie




                                                        profiel




Monday, October 8, 12
Middelen en tools


             Propositie   Communicatiestrategie   Campagnes en acties    Transactie                    Retentie

                              .nl en .com
                                                     twitter acties        sales                         sales
                               facebook
                                                     facebook apps
                                linkedin
                                                        youtube
                                youtube
                                                   actiesites/landings
                                   ppt
                                                      mobiele apps
                              online video
                                                         google
                                 google
                                linkedin
                              mobiele apps                                  Dialoog (overtuiging en relevantie)
                                 twitter                                    email marketing, facebook, twitter




Monday, October 8, 12
De conversatie, de content en de social media




Monday, October 8, 12
Merken in decennium 2




                                merk


                              producten

                               mensen

                              conversatie

Monday, October 8, 12
Reichheld net promotor score: 8



        Maar let op: wel faciliteren!




Monday, October 8, 12
Centraal uitgangspunt: the why question.

   Simon Sinek: ‘people don’t buy what you do but why you do it’




Monday, October 8, 12
99.9%
Monday, October 8, 12
En dit ook niet




Monday, October 8, 12
De waarom vraag




Monday, October 8, 12
Voorbeelden




Monday, October 8, 12
Waarom?




Monday, October 8, 12
Monday, October 8, 12
Apple, people like using the mac




                               http://bit.ly/qVUJgG




Monday, October 8, 12
Monday, October 8, 12
what




Monday, October 8, 12
what


                        how




Monday, October 8, 12
what


                        how



                        action




Monday, October 8, 12
what


                        how



                        action




Monday, October 8, 12
what

                        how



                        action




Monday, October 8, 12
what

                         how



                        why




Monday, October 8, 12
what

                         how



                        why




Monday, October 8, 12
Meer voorbeelden




Monday, October 8, 12
Monday, October 8, 12
Social media en dialoog




Monday, October 8, 12
Monday, October 8, 12
KLM Surprise




                  http://bit.ly/q1sPF0




Monday, October 8, 12
Maar...................




Monday, October 8, 12
Monday, October 8, 12
Monday, October 8, 12
Monday, October 8, 12
Tot nu toe is Transavia nog niet echt op het probleem
        ingegaan, door alleen te melden dat “jullie feedback is
        bij ons niet onopgemerkt gebleven. De slogans hebben
        veel bij jullie los gemaakt”.




Monday, October 8, 12
Social media en merk




Monday, October 8, 12
Monday, October 8, 12
champions league




Monday, October 8, 12
Video, Heineken CL




        http://bit.ly/nAA4Kl




Monday, October 8, 12
“Advertising is about one thing only: happiness”
             Don Draper, creative director SCDP




Monday, October 8, 12
The entrance




          http://on.fb.me/nNIAZW




Monday, October 8, 12
Monday, October 8, 12
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Monday, October 8, 12
Monday, October 8, 12
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Monday, October 8, 12
Social media en het gebouw, perfecte voorbeeld!




Monday, October 8, 12
Voorbeeld: willitblend.com




Monday, October 8, 12
Video, will it blend, iPhone4




        http://bit.ly/ozeDRs




Monday, October 8, 12
Denk niet te traditioneel, probeer niet te vertalen




Monday, October 8, 12
Monday, October 8, 12
Monday, October 8, 12
Monday, October 8, 12
Monday, October 8, 12
Monday, October 8, 12
Dwing jezelf om 360 te blijven denken




Monday, October 8, 12
Monday, October 8, 12
Monday, October 8, 12
Social media is lange termijn denken
            Social media gaat over content en community rondom je
            merk
            Mensen zijn voor 99,9% niet op jouw website, daar
            komen ze maar 1 keer
            Gewoon toepassen, maak het niet te ingewikkeld
            Denk niet te traditioneel
            Maak onderscheid tussen de korte en lange termijn
            Heb wel een plan: beleid!
            Werk aan je organisatie


Monday, October 8, 12
Online is een mentaliteit!




Monday, October 8, 12
houd me niet voor de gek




Monday, October 8, 12
interactive marketing communications


Monday, October 8, 12
twitter.com/stefheutink




Monday, October 8, 12

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