The document discusses building an e-commerce site for a client named Kim to sell bourbon and cigars. It notes that Kim has strong product knowledge but may have unrealistic expectations. It emphasizes the importance of establishing clear expectations through a Statement of Work and Service Level Agreement. The document also discusses using an Agile development methodology and notes that projects can encounter unexpected challenges if the client is not properly aligned from the beginning.

2. Who am I?
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• Magento Master.
• Magento System Solution Specialist.
• Forum Moderator.
• Twitter live streamer.
• Running Selfie enthusiast.

3. Sept 2016 US – India - Bolivia
Cigars and
Bourbon

4. Build Magento Site
to sell Bourbon and Cigars
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5. The Client - Kim
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• Strong knowledge of product.
• Uses the product a lot.
• Excited to get site launched.
• Excited to launch other things.
• May have un-realistic expectations.
• If left to his own devices he will dictate
the entire plan.
• (And has nuclear weapons).*

6. Requirements and Expectations
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• Cutting edge 1980’s design.
• Up to 10 users per month.
• Completion within 2 days.
• We need to negotiate what is possible and
what is not.
• To align expectations.

7. Keeping things moving
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8. Clear Statement of Work and an SLA
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• What is an SLA? (or MSA)
• Service Level Agreement or Master Service Agreement
• SOW is not a farm animal
• Statement of Work

9. Every client has these
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“There are known knowns. These are things we
know that we know. There are known
unknowns. That is to say, there are things that
we know we don't know. But there are also
unknown unknowns. There are things we don't
know we don't know.”
-- Donald Rumsfeld

10. Project Development Methodology
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11. Agile- SCRUM-Project Development Methodology
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12. Elements In Agile Methodology
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Project
Release - α Release – 1.0Release - β
Sprint-1 Sprint-4Sprint-3Sprint-2
Module-1 Module
-4
Module
-3
Module
-2
Tickets Defects TCs

13. Moving along
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14. Things can change
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15. Things are going WRONG
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16. Run?
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17. Or invent time?
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http://www.ufodigest.com/timetravelsoon.html

18. Intermission
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19. The Story of the Project
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• Projects are filled with real things that happen.
• You can’t anticipate everything.
• Plan for the unplannable.
• Report often and always.
• Then report some more.
• And then send a report.
• The reports will document the final story.
• Reports should have real data and take about 5-10 minutes
to complete. (For Daily)

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Real Life Stories
The names have been changed to protect the innocent

21. The unkempt client
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• Client tells you want they want.
• Client is left on auto-pilot.
• Asks for many things during project.
• You do many things (in scope and out).
• Wait until end of project to tell client about
out-scope items.
• Client introduces items that cause delay but
you don’t tell them until the end.

22. Result?
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23. The involved client
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• Client tells you want they want.
• You re-iterate back what they want
• Asks for many things during project.
• You do many things (in scope and out).
• You report to client IMMEDIATELY when
something is out of scope.
• You negotiate IMMEDIATELY when a delay
happens.

24. Result?
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25. 25©2016 Wagento Creative LLC. All rights reserved.
And now…
The rest of the story

26. Getting the client aligned will align the project
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27. Launch and write the book
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• You need a launch plan.
• You need a smoke test.
• The client has to be involved.
• The rest of the story is compiling and
documenting what happened.
• The advantage of daily, weekly and monthly
reports is that we can point back to objective
facts.

28. Party like it’s … well... 2016
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29. Fin
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30. Q/A in the Real World
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31. Thank You
Phone: +1-612-594-7699 Email: brent@wagento.com