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Software Advice UserView:
EHR Survey Early Results
Lessons from real software users
Software Advice is currently surveying EHR users to find out which systems
they're using, as well as those systems’ key benefits and top challenges. The
survey is ongoing, but we report on the results so far, including:
• EHR users are investing more in patient portals in 2014.
• Many EHR users are accessing their systems on tablets and smartphones.
• Slowed user productivity and poor integration are key challenges.
Abstract
EHR Users’ 2014 Investment Plans
Patient portals are the application category where the most EHR users are investing
in 2014, with 35 percent saying their investments in patient portals are increasing.
Patient portal
Electronic health record
E-prescribing
Lab integration
Health information exchange
Medical billing
Patient scheduling
Business intelligence
Picture archiving system
Radiology information system
0% 25% 50% 75% 100%
Increase Stay the same Decrease Don't know
Devices Used to Access EHRs
Percent of sample
Over one-third of EHR users access their systems on tablets; 20 percent use
smartphones to access EHRs.
Desktop
Laptop
Tablet
Smartphone
0% 20% 40% 60% 80% 100%
How Well EHRs Deliver on Key Benefits
Over half of users surveyed say their EHR delivers every benefit on our list “well”
or “very well,” but easy access and more legible records rank highest.
Easy access to records
More robust/legible records
Drug interaction alerts
More accurate/profitable billing
Critical lab value alerts
Improved population tracking
Preventive care reminders
Coordination with other providers
Improved outcomes tracking
Improved patient engagement
0% 25% 50% 75% 100%
Very well Well Poorly Very poorly
Top Challenges Faced by EHR Users
Slowed user productivity and poor integration with other systems are the key
challenges cited by EHR users. Lack of customization is also a pain point for many.
Slowed productivity
Integration with other systems
Customization
Importing existing records
Learning to use
Instability/bugs/latency
Costs
Deficient functionality
End-user adoption
Achieving meaningful use
0% 25% 50% 75% 100%
Major challenge Moderate Minor Not a challenge
Top 10 Vendors by User Satisfaction
McKesson products, IOS Medios and Amazing Charts top the list of vendors with the
highest customer satisfaction ratings.
Medisoft (by McKesson)
Lytec (by McKesson)
IOS Medios
Amazing Charts EHR
AllMeds EHR
Practice Fusion
ChartLogic
eClinicalWorks
gMed
e-MDs
0% 25% 50% 75% 100%
Very satisfied Somewhat satisfied Somewhat unsatisfied
Very unsatisfied
Demographics: EHR Users by Practice Size
About half our sample comes from small practices (3 doctors or fewer). Medium
(4-10 doctors) and large (11+ doctors) practices make up about one-quarter each.
48%
26%
27%
Large
Medium
Small
Demographics: EHR Users by Practice Type
Primary care and internal medicine are the most commonly-reported medical
specialties, accounting for 10 percent of the sample each.
41%
3%
3%
4%4%
6%
6%
6%
6%
10%
10% Primary care
Internal medicine
Pediatrics
Mental health
Cardiology
Health center
Surgery
Multi-specialty
Physical therapy
Pain management
Other
Read the full report
Get free price quotes on top
EHR software
Get unbiased reviews & free
demos on top EHR software
Learn More About EHR Software
Read Report
Get Free Quotes
Get Free Demos
Software Advice™ is a trusted resource for software buyers. The company's
website, www.softwareadvice.com, provides detailed reviews, comparisons and
research to help organizations choose the right software. Meanwhile, the company’s
team of software analysts provide free telephone consultations to help each
software buyer identify systems that best fit their needs. In the process, Software
Advice connects software buyers and sellers, generating high-quality opportunities
for software vendors.
@SoftwareAdvice /company/software-advice
@SoftwareAdvice/SoftwareAdvice

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Software Advice UserView: EHR Report Early Results

  • 1. Software Advice UserView: EHR Survey Early Results Lessons from real software users
  • 2. Software Advice is currently surveying EHR users to find out which systems they're using, as well as those systems’ key benefits and top challenges. The survey is ongoing, but we report on the results so far, including: • EHR users are investing more in patient portals in 2014. • Many EHR users are accessing their systems on tablets and smartphones. • Slowed user productivity and poor integration are key challenges. Abstract
  • 3. EHR Users’ 2014 Investment Plans Patient portals are the application category where the most EHR users are investing in 2014, with 35 percent saying their investments in patient portals are increasing. Patient portal Electronic health record E-prescribing Lab integration Health information exchange Medical billing Patient scheduling Business intelligence Picture archiving system Radiology information system 0% 25% 50% 75% 100% Increase Stay the same Decrease Don't know
  • 4. Devices Used to Access EHRs Percent of sample Over one-third of EHR users access their systems on tablets; 20 percent use smartphones to access EHRs. Desktop Laptop Tablet Smartphone 0% 20% 40% 60% 80% 100%
  • 5. How Well EHRs Deliver on Key Benefits Over half of users surveyed say their EHR delivers every benefit on our list “well” or “very well,” but easy access and more legible records rank highest. Easy access to records More robust/legible records Drug interaction alerts More accurate/profitable billing Critical lab value alerts Improved population tracking Preventive care reminders Coordination with other providers Improved outcomes tracking Improved patient engagement 0% 25% 50% 75% 100% Very well Well Poorly Very poorly
  • 6. Top Challenges Faced by EHR Users Slowed user productivity and poor integration with other systems are the key challenges cited by EHR users. Lack of customization is also a pain point for many. Slowed productivity Integration with other systems Customization Importing existing records Learning to use Instability/bugs/latency Costs Deficient functionality End-user adoption Achieving meaningful use 0% 25% 50% 75% 100% Major challenge Moderate Minor Not a challenge
  • 7. Top 10 Vendors by User Satisfaction McKesson products, IOS Medios and Amazing Charts top the list of vendors with the highest customer satisfaction ratings. Medisoft (by McKesson) Lytec (by McKesson) IOS Medios Amazing Charts EHR AllMeds EHR Practice Fusion ChartLogic eClinicalWorks gMed e-MDs 0% 25% 50% 75% 100% Very satisfied Somewhat satisfied Somewhat unsatisfied Very unsatisfied
  • 8. Demographics: EHR Users by Practice Size About half our sample comes from small practices (3 doctors or fewer). Medium (4-10 doctors) and large (11+ doctors) practices make up about one-quarter each. 48% 26% 27% Large Medium Small
  • 9. Demographics: EHR Users by Practice Type Primary care and internal medicine are the most commonly-reported medical specialties, accounting for 10 percent of the sample each. 41% 3% 3% 4%4% 6% 6% 6% 6% 10% 10% Primary care Internal medicine Pediatrics Mental health Cardiology Health center Surgery Multi-specialty Physical therapy Pain management Other
  • 10. Read the full report Get free price quotes on top EHR software Get unbiased reviews & free demos on top EHR software Learn More About EHR Software Read Report Get Free Quotes Get Free Demos
  • 11. Software Advice™ is a trusted resource for software buyers. The company's website, www.softwareadvice.com, provides detailed reviews, comparisons and research to help organizations choose the right software. Meanwhile, the company’s team of software analysts provide free telephone consultations to help each software buyer identify systems that best fit their needs. In the process, Software Advice connects software buyers and sellers, generating high-quality opportunities for software vendors. @SoftwareAdvice /company/software-advice @SoftwareAdvice/SoftwareAdvice