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Is your contact center looking for new ways to monetize your customer base? Want to offer your customers new and unique value added products while creating exponential recurring revenue growth?

If yes to any of the above, check our revenue sharing program and learn how to turn your contact center into a profit center. is the largest provider of social network privacy, security and reputation monitoring services in the world. Our technologies power large brands in the internet security space.

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  1. 1. Sales Partnership Program for Contact Centers Chris Crosby Cofounder/Managing Director SociallyActive
  2. 2. About Us • Suite of Online Family Protection Products. – Internet Privacy and Social Network Security for Adults – Child Safety and Reputation Monitoring • Launched in 2012 to help parents protect their children online. – Founded by established technology entrepreneurs and parents – Added partner solutions in 2013 • Our technology powers leading Internet Security and Identity Theft Prevention Companies.
  3. 3. PRODUCT OVERVIEW Family Edition Key Features Customer Benefits o Detects and alerts o Peace of mind knowing your parents of Cyber bullying Protection for the Entire Family entire family is protected, and sexual predatators. even when you’re not o Finds your personal watching. information that’s for o Protect against identity theft. sale on internet. o Get personalized o Alerts you about online recommendations to privacy and security safeguard your private threats. information. o Social Network + Public Web Monitoring. $5.95 per Month or $5.95 per Month or $59 per year $59 per year 3
  4. 4. Contact Center Partnership Program
  5. 5. THE BASICS Contact Center Sales Program • Capitalize on consumer trends to bring new value added services to your customers. – Opportunity to create stronger relationships and touch points with your consumers. • Create a high margin, recurring revenue stream by selling SociallyActive subscriptions through your existing sales channels. – Increase Lifetime Value of your existing and new customers. – Provide products to your customers without the expense of development and maintenance.
  6. 6. BUSINESS MODELS Flexible Partnership Models • Revenue Share – You sell SociallyActive Subscriptions directly. – Commissions between 50%-70% dependent on volume. • Private Label – We create a customized, branded version our our product for you. – Position and sell it as your own product. – Discounts between 50%-70% dependent on volume. • OEM – Use our API to embed our functionality in your existing product. – Pricing based on volume and features.
  7. 7. BUSINESS MODELS The Sales Model • Agents Sell Subscriptions to as part of their existing call flows – Agents simply position SociallyActive memberships as a value added service to your customers. • You retain 50-70% of the subscription price – Recurring monthly revenue for the length of the customer subscription. • Flexible Billing Options – Bill the customer directly through your existing platform or we can handle it directly.
  8. 8. HOW IT WORKS The Revenue Share Model The Basics The Economics • You set your own sales price. Retail Price Per Subscription Per Month $5.95 Revenue Share % 60%* Your Profit Per Month $3.57 – A value of $5.95 per month to your customer. – Sell for retail price, or set your own offer. – Recurring monthly revenue stream for the length of the customer subscription. *Revenue Share is based on volume (50%-70%). 8
  9. 9. HOW IT WORKS Example Based on 1,000 calls per day Sample Scenario Calls Per Day Est. Conversion Rate Sales Per Day Your Net New Revenue per day* Your Net New Revenue per month* Estimated Subscriber Retention Rate Your Recurring Revenue per Retained Customer* 1,000 8% 80 $285.60 $8,568 95% $3.57 per month = $42.84 per year *Based on a 60% Revenue Share 9
  10. 10. HOW IT WORKS Monthly Recurring Revenue Growth Year One Revenue of $580,164 and a run rate of $83k per month. 10
  11. 11. Accelerating Success Tailored to your unique needs • Custom Options – Create a cobranded version of with distinct features for your customers. – Cobranded email alerts keeps your brand top of mind to subscribers. • Customer Touch points – Use SociallyActive to stay connected to customers in value added ways that create marketing, retention and cross-selling opportunities. • i.e. – provide branded eBooks and safety resources or use our portal to position relevant products. 11
  12. 12. BUSINESS MODELS Are You an Outsourcer? • Adopt your own branding – Sell our services through your clients under your brand, as your own product. – Set your own offering and margins. • Become a distributor and earn recurring revenue – Position the sales program to your clients and earn recurring referral revenue.
  13. 13. Accelerating Success Empowering You • Complimentary memberships for all call center agents. – We want them to know and love the product as much as your customers will. • Sales training – We’ll develop a customized training curriculum for your employees. • Will work with you to develop appropriate sales incentive programs for agents. 13
  14. 14. ACCELERATING SUCCESS Let’s Get Started • Run a Pilot Program – Start with just a few agents and test the program. • Easy set-up and configuration – Our platform makes it easy to get started with selling and supporting the products. • Your revenue stream starts with the first sale
  15. 15. WHY PARTNER? Who should offer SociallyActive to their customers? • Financial Services and Insurance Companies – Help your customers protect their financial interests and prevent against identity fraud. • Internet and Consumer Security – Add another layer of protection to your already security minded customers. • Internet and Telecommunications Service Providers – Associate your brand with internet safety and social network protection.
  16. 16. PARTNERING FOR SUCCESS Why partner with • Secure and scalable infrastructure – We’re the largest social privacy monitoring company in the market and growing rapidly. • Portfolio of integrated solutions – Flexible Deployment Options. – Ability to bring other value added products into our offerings. • Our customers love us. Just ask them. – Several large brands already trust us to protect their customers’ families.
  17. 17. PARTNERING FOR SUCCESS Ready to Partner? Contact Us: Chris Crosby (617) 866-0496
  18. 18. Online Family Protection
  19. 19. The Problem Some Recent News 90% of U.S. employers research job candidates’ social network profiles as part of the employment screening process
  20. 20. The Problem Growing Online Threats • Users of social networking sites are at higher risk of identity theft.1 – LinkedIn users are the biggest target because of their higher income. • Data brokers and people search sites make your most personal details available to anyone with a credit card. – Information such as your: date of birth, income, net worth and relatives can be purchased online. • Every 3 seconds a social network account is hacked. – 5% of social spam contains personal information, such as emails and phone numbers, to lure consumers. 1.Source: Javelin Strategy & Research (2012). Incidence of Social Network Usage measured for LinkedIn Users. 20
  21. 21. The Problem Growing Online Threats for Children • Over half of adolescents have been bullied online.1 • 20% of children on social networks have been approached by a stranger in a sexual nature.2 • Malicious Facebook “apps” are designed to lure children to give access to their personal data, making them more exposed to identity theft and privacy invasion. 1. i-Safe America Foundation – Cyber bullying statistics. 2. Crimes Against Children Research Center. 21
  22. 22. THE PROBLEM Data Breaches Put Personal Information at Risk Recent data breaches and number of accounts exposed. 22
  23. 23. PROTECTION FOR EVERYONE A Typical Online Family Risks: •Increased occurrence rate of identity theft •SPAM, Phishing, Hacked accounts •Data brokers and people search sites collecting and selling personal information (net worth, income, buying preferences) Risks: •Cyber bullying •Sexual Predators •Reputation damaging posts and photos •Lost privacy over sharing of location data 23
  24. 24. PROTECTION FOR EVERYONE SociallyActive Puts You in Control • SociallyActive searches the internet and data sites to find your personal information and helps you get it removed. • Our language and behavioral analysis engine alerts you to activities that contain: – – – – Aggressive behavior or cyber bullying Potential sexual predation or grooming Profanity and other reputation damaging content Photos and other mentions of your child you may not be seeing • Detects hacked or compromised social network accounts. • Monitors for your personal information in data breaches. 24
  25. 25. ADVANCED THREAT DETECTION Special Protection for Children • Children are more vulnerable to cyber threats, which is why we provide an added layer of protection against: – Cyber bullies – Sexual predators – Online stalkers • Protect Your Child’s Identity and Data – Posts and photos on social sharing sites can impair a child’s chance of getting into the University of their choice. – Children are 51x more likely to have their identity stolen than adults. 25
  26. 26. UNPARALLELED MONITORING AND ALERTING Proactive Online Protection Easy Easy Your protection starts immediately with a simple dashboard that puts you in control of your personal information and children’s social network safety. Alerting Alerting You get instant privacy and threat alerts via your personal dashboard and by email. Know when a hacker targets your social network and social media accounts or when your child is being cyber bullied before its too late. Take Action Take Action When something does go wrong, or you find information that you want removed, we provide you a simple set of tools to take action. 26
  27. 27. ONLINE IDENTITY MANAGEMENT Personal and Financial Information Discovery
  28. 28. SOCIAL IDENTITY MANAGEMENT Social Identity Discovery and Monitoring
  29. 29. PRIVACY, SECURITY, REPUTATION Personalized Alerting and Actions
  30. 30. PRIVACY, SECURITY, REPUTATION Cross Platform Analysis • See content privacy settings per post across each social network • Multiple alert categories allow for display customization 30
  31. 31. PRIVACY, SECURITY, REPUTATION In a nutshell • Consolidated view of all social activity – Social media made simple for non-tech savvy parents – Multiple alerting options • Privacy, Security and Reputation Management – See how your family looks online to others – Get notified of potential privacy infringements – Protect against hacked accounts • Identity Protection – Prevent Identity Theft – Locate and remove Personally Identifiable Information
  32. 32. PARTNERING FOR SUCCESS Need more information? Contact Us: Chris Crosby (312) 285-0301