In this presentation, Samer Forzley, CEO at Simutech Multimedia goes over the benefits of using electrical simulation training in manufacturing.

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AGENDA
• WHAT IS “SKILL” GAP?
• IS TROUBLESHOOTING GETTING
HARDER?
• LEARNING AND RETENTION
• STRATEGIES
• DEMO

3. ● GENERATIONAL?
● EDUCATION?
● SOCIAL?
● COGNITIVE?
WHAT IS THE SKILLS GAP?

4. ● KNOWLEDGE ERRORS
○ Not having base knowledge
○ Not following manufacturer's instructions
○ Not knowing the correct test procedure
● OBSERVED ERRORS
○ Incorrect application of base knowledge
○ Many possible solutions
○ No solution
○ No defined process
SOURCE: INDUSTRIAL TECHNOLOGY AND ROBOTICS EDUCATION AND TRAINING
2 TYPES OF ERRORS

5. ● SYSTEMATIC APPROACH MISSING
○ “Technicians lack a systematic approach in troubleshooting”
● APPLICATION OF BASE KNOWLEDGE IS MISSING
○ “[Technicians] lack a functional understanding of the installations they have
to maintain”
○ “The knowledge of installations should be taught at a function level, not at a
component level”.
○ A Systems approach is needed
SKILLS GAP CONTINUED
SOURCE: ENGINEERING PSYCHOLOGY AND COGNITIVE ERGONOMICS JOURNAL

6. OUR PROCESS

7. “the automation paradox”, predicting that after
years of falling, MTTR or
Mean-Time-To-Resolution will increase.
This is the result of automating the “low-hanging
fruit”, the repetitive tasks and incidents, leaving
the more complex and time-consuming
problems for humans to fix.
SOURCE: FORRESTER RESEARCH
THE AUTOMATION
PARADOX

8. Automation, says Forrester in another report (“Beware the
Automation Paradox”), can be hazardous, “like a chainsaw in
untrained hands.”
The two catastrophic crashes of the Boeing 737 Max brought
recently the limits and challenges of automation to the public
consciousness. The cockpit crews did not understand what the
automated system was doing because the development and
implementation of these automated systems neglected to
take into account that humans must step in when they cease
functioning. “This is why every automated system must be
designed with humans at the center,” says Forrester.
SOURCE: FORRESTER RESEARCH
FAILURE TO
UNDERSTAND

9. OUR PROCESS

10. ● TYPICAL DROP-OFF RATE:
25% After One Month of Inactivity
● COMMON IMPACT:
25-100% Increase in Time Required to Perform a
Task
Increase in Errors, Failed Execution
Extended Breakdowns
Loss of Situational Awareness
SKILL/KNOWLEDGE DEGRADATION

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DEGRADATION -vs- RETENTION

12. OUR PROCESS

13. ● IS EFFECTIVE
○ Structured Troubleshooting solve twice as many malfunctions, in less time, than those trained in the
traditional way
● CHEAPER
○ Training can be shortened by 33% without loss in troubleshooting performance
● CONSISTENT
○ Technicians learn to troubleshoot in an explicit and uniform way
A SYSTEMATIC APPROACH
SOURCE: COGNITIVE TASK ANALYSIS AND INNOVATION OF TRAINING: THE CASE OF STRUCTURED TROUBLESHOOTING

14. THE FIVE STEP PROCESS

15. ● OWNERSHIP
● SCHEDULES
● ACCOUNTABILITY
TRAINING ORG
SOURCE: COGNITIVE TASK ANALYSIS AND INNOVATION OF TRAINING: THE CASE OF STRUCTURED TROUBLESHOOTING

16. ● CORPORATE VISIBILITY
● MANAGERS, ADMINISTRATORS AND COACHES
○ Need them all
● STAFF AND COMPANY COMMITMENT
● RIGHT TOOLS FOR LEARNING
● CULTURE OF LEARNING
SOURCE: COGNITIVE TASK ANALYSIS AND INNOVATION OF TRAINING: THE CASE OF STRUCTURED TROUBLESHOOTING
OWNERSHIP

17. SOURCE: COGNITIVE TASK ANALYSIS AND INNOVATION OF TRAINING: THE CASE OF STRUCTURED TROUBLESHOOTING
SCHEDULE
● A DEFINED REALISTIC SCHEDULE
● 2 HOURS AT A TIME IS PLENTY
● BUSY IS THE RESULT

18. ● CHECKLISTS
● REVIEW
● DATA DRIVEN
● CONTINUOUS ASSESSMENT
● CONTINUOUS TRAINING
● REWARD/RECOGNITION
SOURCE: COGNITIVE TASK ANALYSIS AND INNOVATION OF TRAINING: THE CASE OF STRUCTURED TROUBLESHOOTING
ACCOUNTABILITY

19. ● Simulation-based training - electrical
troubleshooting.
● Over 24 years of excellence in training
maintenance staff
● We help 800+ companies and 250+ Schools,
teach and onboard new electrical maintenance
staff, effectively, and safely
WHO WE ARE?
WHAT DO WE DO?
● Simulation-based software with over 400
scenarios (Faults)
● Tools and data to manage your staff and
monitor training performance

20. DEMO

21. KEY TAKEAWAY
Mind the Gap Systematic
Approach
Training Org Lifetime of
Learning

22. QUESTIONS
Contact me: Samer Forzley
samer@simutechmultimedia.com