Rebuttal process, Error Rebuttal Process, TL Rebuttal Process, Rebuttal Timelines, Process, QA Process, Quality Process, How rebuttal process works

1. Start
QA agrees to action taken
by user
Yes
QA takes correction
conformation email from user
End
No
User do not agree to the marked
defect
User shares it with their TL
TL fill the rebuttal form and share back to QA with in 24 hrs post
defect was marked
QA updates the rebuttal form with their comments and shares
back within 24 hrs post rebuttal is raised
Account is rebutted
Defect is removed from Quality score of the user
Account is not rebutted and
user agrees to correct the
account
QA sets up a call to discuss with user and TL, the marked defect &
calibrate on the correct steps to be taken on account basis current
updates or process
Updated
scorecard is
published by QA

2. Condition?
No
Yes
Data
Process
Process