1. Curriculum Vitae
Name: Shyam Garg
Email-id: Shyamgarg5@gmail.com
Mobile No: 08791243880 , 08826565163
Objective
Seeking a challenging position in a growth oriented organization which will provide me
opportunities to leverage my educational qualifications to become an asset for the
organization and to grow professionally.
Technical Skills
 Operating System : Window XP, Window 7
 Mail Application : Windows live mail, Outlook Express, MS Outlook and Zimbra
 Software Packages : All type of softwares
 Printers : Shared Printers and LAN Printers
Work Experience 2.6 Years
Present Organization :-Team Computers Pvt Ltd (1stJuly 2015 to Present )
Position :- Technical Support Engineer
Client Site:- DHFL Pramerica Life Insurance Co. Limited
Job Description :-
1) Worked as Technical Support Engineer in DHFL providing remote
support to end user.
2) Having experience for call logging in DHFL portal engineer alignment for
system formatting, system configuration and other software and hardware
related issues.
3) I am working Team-viewer, Ammy-admin applications for taking remote
of end users.
4) Managing hardware and software request for laptop, desktop, RAM,
HDD, Ms Office, SL and other business software reuirements.
Past Organization :-Team Computers Pvt Ltd (13thJan2015 to 31stJun2015)
Position :- Technical Service Desk
Client Site:- DHFL Pramerica Life Insurance Co. Limited

2. Job Description :-
1) Worked as Service Desk, attending phones calls and mails, using sapphire
portal in DPLI for call logging.
2) Managing the entire IT Infrastructure, responsible for mantinance and
upgrading of all hardware peripherals and software installation and
troubleshooting of windows.
3) Managing the domain id creation & email id creation process for entire
DPLI users.
4) Worked as a Help desk responding each and every mail with in TAT,
raising calls in our ticket logging tool.
5) Here we are using Kasaya tool for ticket raising.
Past Organization :- Electronics Electrostar Pvt Ltd (5th Dec 2012 to 2nd Dec 2013)
Position :- Electronics Engineer
Job Description :-
1) Mounting of IC
2) Prepare the circuit of a bulb
3) Fabrication of IC
Past Organization :- Nokia Siemens Network (22nd Sep 2012 to 23rd Nov 2012)
Position :- Technical Support Engineer
Job Description :-
1) Worked as TSG field in NSN for a period of 6 months
2) Worked as client site TATA company project
3) On specific location field optimization
4) Site Audit and Site Survey
Rules and Responsibilities
 Severity Types : Service Request, Project Activity, Severity 1, 2 & 3
 Troubleshooting of mailing system outlook express, Lotus notes 8.5 and zimbra.
 Installation of windows, mcafee antivirous, updation and troubleshooting of data
cards.
 Installation and configuration new systems and also software and application as
per company policy.
 Providing remote support to all users.
 Ensure calls are resolved with in SLA
 Maintaining the response SLA and actual SLA of the IT requests

3. Education Qualification
 M-Tech (2013) in Advance EC in VLSI specialization from JSS Academy of
Technical Education , Noida (MTU University)
 B-Tech ( 2009) in Electronics & Communication from Shree Ganpati Institute of
Technology, Gzb-(Affiliated from UP Technical University, Lucknow)
 XII th (2005) from UP Board
 X th (2003) from CBSE Board
Certification
Participated in AICTE recognized on VLSI through ICT form NITTTR, Chandigarh
Projects & Seminars
 Project in B.TECH- Working model of ‘Cell Phone Operated Land Rover’.
 Dissertation Topic in M.TECH - To improve the ‘Slew-Rate of an op-amp’.
 Participated in AICTE recognized short term course on VLSI through ICT by
NITTTR, Chandigarh.
ResearchWork & Published Paper
 Design& Analysis of high Slew-Rate CMOS BasedOperational Amplifier.
 The design has been implemented on UMC 0.18 μm CMOS n-well process.
 Title: Designof Low-Voltage High-Gain Current-Mode Operational
Amplifier
Edition :( Issue 3, Vol. 4) August 13, in RS Publication, Journal - IJAST
Hobbies
 Watching news
 Listening songs

4. Strength
 Sincere, Hardworking
 Optimistic, Quick learner
Personal Profile
Father’s name: Mr. Jai Kishan Agarwal
Date of Birth : 20 May 1990
Marital Status: Single
Gender: Male
Nationality: Indian
Language: Hindi, English
Contact Address: 1074, Shyam Nikunj, Anand lok, New Shiv Puri , Hapur
Contact number: 08791243880, 08826565163
Declaration
I hereby declare that above information is true to the best of my knowledge and belief.
Date: _________________
(Shyam Garg)
Place: ________________