3. Founder Story
Sri Satya Ranjan Bhowmik is the founding father of M/s Elite Shoe Company. He
is a guiding visionary despite being an octogenarian. He is a guiding light to his
next generation who run the company now. His next generation has enabled him
to take the right decisions at the right time and coupled with his own vision and
business acumen, he has built the brand Elite from scratch. He was not swayed
by the initial success of the brand and continued putting in the hard yards. That
ensured that the brand never lost direction or moved away from the commitment
to offer the best shoes at best prices. In spite of being confined to Assam for an
initial period, Sri Bhowmik’s vision and dedication took the brand to the entire
country and today it is a dominant force in the footwear industry.
4. Our History
ELITE is a footwear chain founded by Sri Satya Ranjan Bhowmik
in Assam in the 1960s. After reaching out to other states of India,
Elite reached West Bengal in 1970s. Tezpur offered the initial
burst of success when all the three stores that we open was
accepted very well by the customers. Elite launches a massive
store in the busy market area of Behala, it still happens to be
among the largest shoe stores in Kolkata, sprawled out over 3000
square feet. The Lindsay Street Store in Esplanade is our flagship
store, keeping its presence held high despite stiff competition
from other traditional brand names of the footwear segment in an
area that is peppered with shoe stores. Customers come to Elite
when they want something at par with the best in the world but a
price tag that would suit their budget! The sheer variety of the
footwear range, from something for every taste and choice, is a
reason why the brand is so popular.
5. Why choose Elite?
ESC works closely with its dealers to ensure customer satisfaction. An
authorized ESC dealer will be able to provide assistance should you have
a concern with your footwear purchase. We feel our customers deserve
the personal attention that only a knowledgeable shoe fitter can provide.
Since our feet tend to change in shape and size as we get older, we
recommend having your feet measured every time you purchase new
shoes. Authorized ESC dealers can be found on our Store Locator page.
6. The Mission and Vision
● Brand Elite has a simple mission: offer affordable but fashionable shoes to
everyone by reaching out to a wider audience with an extensive and
expansive retail chain. To make this mission possible, Elite has spread out
its wings all over Eastern and later Southern India after starting out in
Assam. Subsequently is moved to Arunachal Pradesh, Nagaland, Andhra
Pradesh, Karnataka, Tamil Nadu, Odisha, Uttar Pradesh and Bihar, in addition
to West Bengal.
● Our vision is to be in every step with happiness. We wish to see every Indian
step out in Elite footwear with a lot of happiness in heart.
7. Quality Assurance
We guarantee our footwear from manufacturer defects within a
reasonable amount of time and wear. Normal or abnormal wear and
tear is not considered a manufacturer’s defect.
While we use the highest quality leather and other materials
available, all materials break down over time whether worn or not. If
you have any questions or concerns related to a product that you
purchased, please contact us by phone Monday – Friday, 11:00AM –
7:00PM IST.
9. Find Your Fit
Quality, comfort and fit are very important to ESC.
Because of this, we always recommend being fitted
for SAS shoes at one of our retail stores whenever
possible. Our in-store fittings include use of The
Brannock Device to get an indication of proper size. A
shoe is not ‘fitted’ until it is placed on the foot, but the
fitting process can begin with this device. Size is first
measured heel to toe, then arch measurement is taken
from ball to heel and width measurement is indicated
on the outer side of the foot. Both feet are measured
and a variety of sizes and widths may be
recommended to try before making a final selection.
10. Selecting a Size Online
While an in-person fitting is ideal, we do realize that our customers
may need to make a purchase decision online. For this reason, we
have provided guidelines to help make a size selection based on
standard sizing.
• Remember, when we go up in size, the width may also increase.
• All styles fit differently.
• Many customers may require doctor recommended orthotics.
Inserts may require added depth in the shoe and make it fit
differently, so try to account for this adjustment.
14. Shipping & Delivery
All shipping across India is conducted via Indian Postal services and
private Logostic services along with shipping fees calculated by system.
All prices are based on a parcel’s weight and dimensions, as per
destination and shipping option. Your order will be shipped within two
business days. No packaging and handling fees are added.
SPECIAL OFFER: Shipping & Delivery within Kolkata’s city limit is FREE.
For orders made or shipped outside India, you are responsible for all
applicable custom and duty fees.
15. Return Policy
While we are confident in the quality of our products and service, if you are not satisfied, you can
return the purchased product for a full refund by visiting authorised Elite dealer or store you purchased
the product.
If you are not happy with your purchase, you can return your item(s) for a refund or exchange within 14
days of purchase. Please let us know as soon as possible by submitting an email to
support@eliteshoe.com . The return will be processed within 30 days of our receipt of your request.
Please note that any item that has been worn or has the tags removed cannot be returned.
Upon receipt of the returned unopened product, we will issue a full refund or a credit note for the same
amount, which may be applied to your next purchase or we will send you product of equivalent value,
in accordance with your instructions on the return request form.
17. Get In Touch With Us
Location - Elite Shoe Company 7, Grant Lane
Kolkata 700012, West Bengal India
Email Id - support@eliteshoe.com
Phone Number - 033-22520120