2015_BIC_Dishwashers (1)

2015 Best in Class Report
Category: Dishwashers / Warewashers
©2015 Foodservice Equipment & Supplies–2015 Best in Class Research $995

2015 BEST IN CLASS
STUDY
Methodology
2
©2015 Foodservice Equipment & Supplies–2015 Best in Class Research

Methodology
• This study was conducted online with foodservice equipment dealers, consultants and end-users
(foodservice operators).
• The sample was selected from Foodservice Equipment & Supplies’ online database.
• Survey questions for each category:
• Category Incidence: percent of respondents sell/specify or use category
• Brand Awareness (aided): percent of respondents aware of category brands
• Brand Penetration: percent of respondents sell/specify/use category brands
• Importance of 7 performance factors when selecting the equipment
• Rating of each brand in a category competitive set for 7 performance factors by
respondents. Performance factors include:
• Product quality
• Service & support
• Product value
• Availability of product information
• Inventory/delivery
• Good sales reps
• Design/appearance
3

Methodology
• Attributes were weighted based on Importance scores so that the attributes
respondents found more important were given a higher weight than those deemed less
important which is more reflective of the actual buying process.
• Statistical testing was utilized to determine the winners so that the difference between
two brands had to be great enough to warrant a winner being selected using attribute
mean scores. The study includes seven possible ratings for each product attribute
score, amplifying differences between the top manufacturers and lessening the reliance
on the “force rank” question.
• Respondents were also asked a “force rank” question about which brand they
consider the “Best” to provide additional information to chose a category winner.
• In situations where the product attribute mean scores were too similar across top
brands the “Best” question was used as a tie-breaker.
• FE&S commissioned Solomon Research to conduct the 2015 Best In Class survey and
generate the results.
4

DISHWASHERS /
WAREWASHERS
EXECUTIVE SUMMARY
5

Executive Summary
• Winner of Best in Class – Dishwashers / Warewashers
• Hobart won Overall Best in Class based on the highest mean attribute score
across all brands.
• Hobart is the leader in six of the product attribute categories:
 Product Quality
 Design/Appearance
 Service & Support
 Good Sales Reps
 Inventory/Delivery
 Availability of Product Information
6
Overall Dealers Operators Consultants
Winner Hobart Hobart Hobart Hobart

ALL BRANDS
Performance Map - Brand Performance &
Attribute Importance
©2015 Foodservice Equipment & Supplies-2015 Best in Class Research
7

Performance Map – Brand Performance &Attribute Importance
6.73
5.23
5.82
5.25 5.60
6.31
5.21 5.33 5.40 5.39
5.88
5.53
©2015 Foodservice Equipment & Supplies –2015 Best in Class Research
8
6.40
5.44 5.74
5.25 5.07
5.67
5.12 5.52 5.35
4.90
5.41
5.18
Product Quality
Product Value

5.64
5.06
5.77 5.60 5.66
6.24
5.06 5.38
5.89
5.41 5.68 5.39
9
6.61
5.30
5.79
5.50
5.00
5.97
5.06 5.45 5.33 4.97
5.52
5.29
Design/Appearance
Service & Support

5.91
5.06
5.53 5.17
4.57
5.76
5.00 5.43 5.20
4.57
5.35
4.90
10
5.93
5.70
5.87
5.55
5.46
5.99
5.35
5.65
5.45
5.21
5.35
5.49
Good Sales Reps
Inventory/Delivery

6.16
5.60
6.07 6.10
5.59
6.30
5.57
5.77
5.95
5.35
5.75
5.63
11
Availability of Product Information

ALL BRANDS
Performance Rating
12

Performance Rating – Product Quality
CMA Dishmachines
Champion
Duke
Electrolux
Hobart
Insinger
Jackson
Meiko
Moyer Diebel
Power Soak
Stero
1%
3%
7%
3%
3%
3%
14%
6%
13%
6%
10%
7%
6%
8%
20%
6%
33%
10%
4%
18%
16%
16%
16%
8%
10%
14%
16%
33%
13%
6%
21%
27%
9%
16%
31%
18%
31%
43%
8%
30%
36%
29%
24%
29%
35%
27%
40%
20%
29%
25%
33%
52%
21%
22%
33%
23%
35%
23%
Poor -1 2 3 4 5 6 Excellent -7
13
Top 2
Box*
Attribute
Mean
Weighted
Mean**
51% 5.23 35.20
72% 5.82 39.17
33% 5.25 35.33
63% 5.60 37.69
88% 6.31 42.47
50% 5.21 35.06
46% 5.33 35.87
62% 5.40 36.34
58% 5.39 36.27
62% 5.88 39.57
63% 5.53 37.22
*Top 2 Box = 6/7 **Weighted Mean = Product of Attribute Mean and Importance Score
Performance Rating by Brand Total – All Brands

Performance Rating – Product Value
CMA Dishmachines
Champion
Duke
Electrolux
Hobart
Insinger
Jackson
Meiko
Moyer Diebel
Power Soak
Stero
1%
3%
7%
7%
7%
2%
1%
15%
2%
17%
14%
3%
9%
13%
2%
3%
13%
15%
9%
8%
21%
11%
21%
2%
16%
30%
7%
13%
15%
15%
33%
28%
23%
21%
24%
19%
20%
26%
32%
24%
51%
17%
21%
31%
27%
41%
28%
27%
41%
26%
32%
21%
25%
17%
31%
18%
20%
28%
13%
19%
16%
14
Top 2
Box*
Attribute
Mean
Weighted
Mean**
56% 5.44 34.82
72% 5.74 36.74
42% 5.25 33.60
38% 5.07 32.45
62% 5.67 36.29
45% 5.12 32.77
61% 5.52 35.33
56% 5.35 34.24
40% 4.90 31.36
60% 5.41 34.62
42% 5.18 33.15

Performance Rating – Design/Appearance
CMA Dishmachines
Champion
Duke
Electrolux
Hobart
Insinger
Jackson
Meiko
Moyer Diebel
Power Soak
Stero
3%
2%
2%
3%
3%
3%
9%
4%
3%
3%
3%
6%
2%
3%
5%
24%
10%
10%
10%
1%
22%
6%
5%
17%
20%
18%
21%
17%
50%
31%
9%
25%
36%
25%
14%
16%
26%
27%
42%
10%
28%
43%
31%
32%
25%
48%
40%
32%
15%
27%
30%
28%
43%
13%
17%
41%
14%
24%
18%
15
Top 2
Box*
Attribute
Mean
Weighted
Mean**
42% 5.06 28.54
69% 5.77 32.54
40% 5.60 31.58
56% 5.66 31.92
86% 6.24 35.19
44% 5.06 28.54
49% 5.38 30.34
66% 5.89 33.22
62% 5.41 30.51
64% 5.68 32.04
50% 5.39 30.40

Performance Rating – Service & Support
CMA Dishmachines
Champion
Duke
Electrolux
Hobart
Insinger
Jackson
Meiko
Moyer Diebel
Power Soak
Stero
4%
4%
3%
2%
5%
7%
4%
4%
3%
4%
6%
4%
8%
7%
1%
3%
2%
7%
3%
8%
27%
17%
17%
25%
4%
22%
13%
17%
24%
12%
16%
21%
6%
33%
18%
12%
31%
32%
19%
28%
16%
32%
21%
40%
0%
21%
37%
19%
32%
21%
21%
36%
29%
24%
32%
42%
21%
41%
19%
19%
31%
17%
28%
16%
16
Top 2
Box*
Attribute
Mean
Weighted
Mean**
45% 5.30 35.03
72% 5.79 38.27
42% 5.50 36.36
42% 5.00 33.05
78% 5.97 39.46
38% 5.06 33.45
51% 5.45 36.02
52% 5.33 35.23
38% 4.97 32.85
64% 5.52 36.49
45% 5.29 34.97

Performance Rating – Good Sales Reps
CMA Dishmachines
Champion
Duke
Electrolux
Hobart
Insinger
Jackson
Meiko
Moyer Diebel
Power Soak
Stero
10%
3%
3%
2%
9%
7%
8%
9%
6%
7%
1%
3%
7%
10%
12%
4%
8%
13%
4%
9%
2%
7%
7%
4%
10%
21%
11%
33%
17%
7%
24%
22%
18%
23%
12%
15%
9%
19%
17%
17%
19%
18%
18%
16%
27%
19%
28%
24%
28%
17%
13%
28%
26%
33%
16%
20%
31%
20%
26%
32%
25%
23%
39%
18%
22%
36%
10%
27%
18%
17
Top 2
Box*
Attribute
Mean
Weighted
Mean**
50% 5.06 29.90
60% 5.53 32.68
42% 5.17 30.55
36% 4.57 27.01
67% 5.76 34.04
44% 5.00 29.55
55% 5.43 32.09
52% 5.20 30.73
30% 4.57 27.01
58% 5.35 31.62
38% 4.90 28.96

Performance Rating – Inventory/Delivery
CMA Dishmachines
Champion
Duke
Electrolux
Hobart
Insinger
Jackson
Meiko
Moyer Diebel
Power Soak
Stero
1%
3%
8%
3%
7%
1%
6%
2%
5%
4%
2%
9%
7%
1%
6%
5%
7%
8%
15%
11%
11%
3%
13%
11%
13%
18%
23%
14%
18%
20%
36%
14%
17%
23%
26%
18%
29%
8%
19%
33%
33%
36%
29%
39%
23%
39%
23%
21%
35%
41%
30%
35%
18%
32%
38%
29%
22%
35%
21%
27%
19%
18
Top 2
Box*
Attribute
Mean
Weighted
Mean**
63% 5.70 33.80
68% 5.87 34.81
54% 5.55 32.91
61% 5.46 32.38
77% 5.99 35.52
52% 5.35 31.73
61% 5.65 33.50
58% 5.45 32.32
42% 5.21 30.90
62% 5.35 31.73
60% 5.49 32.56

Performance Rating –Availability of Product Information
CMA Dishmachines
Champion
Duke
Electrolux
Hobart
Insinger
Jackson
Meiko
Moyer Diebel
Power Soak
Stero
3%
2%
8%
4%
3%
2%
4%
1%
7%
2%
5%
8%
3%
7%
7%
19%
4%
17%
9%
5%
19%
8%
14%
20%
11%
40%
15%
7%
20%
23%
15%
19%
8%
26%
47%
41%
10%
22%
38%
27%
41%
27%
38%
33%
31%
20%
39%
50%
37%
49%
30%
25%
46%
15%
42%
26%
19
Top 2
Box*
Attribute
Mean
Weighted
Mean**
67% 5.60 34.50
80% 6.07 37.39
60% 6.10 37.58
59% 5.59 34.43
87% 6.30 38.81
57% 5.57 34.31
66% 5.77 35.54
73% 5.95 36.65
53% 5.35 32.96
75% 5.75 35.42
57% 5.63 34.68

SUMMARY
Awareness and Penetration
20

Awareness & Penetration Summary
• Awareness and Penetration leaders by Sub-Groups – Dishwashers / Warewashers
©2015 Foodservice Equipment & Supplies -2015 Best in Class Research
21
Total Dealers Operators Consultants
Awareness Hobart Jackson Hobart Hobart
Penetration Hobart Hobart Hobart Hobart
• Awareness and Penetration leaders by Region – Dishwashers / Warewashers
South Midwest Northeast West
Awareness Hobart Hobart Hobart Hobart
Penetration Hobart Hobart Hobart Hobart

BY SUB-GROUPS
22

Awareness/Penetration - Total
95%
65% 64% 61%
55%
48% 46% 43% 43%
38%
20%
4%
83%
37% 41%
32%
16%
30%
13% 12%
7%
15%
2% 1%
Awareness Penetration
Awareness and Penetration by Brand
Summary:
 Hobart is the overall awareness and penetration leader in Dishwashers / Warewashers.
23

Awareness/Penetration - Dealers
93% 90%
83% 80% 80%
70% 70% 67%
57%
50%
33%
7%
69%
76%
38%
66%
62%
31%
10%
21%
7%
14%
3% 3%
Summary:
 Jackson is the awareness and leader among Dealers and Hobart is the penetration leader.
24

Awareness/Penetration - Operators
97%
47%
42%
37% 34% 32%
24%
18% 16%
11%
5%
0%
84%
18% 18% 16%
11% 8% 5% 8% 11%
0% 0% 0%
Summary:
 Among Operators, Hobart is the awareness and penetration leader.
25

Awareness/Penetration - Consultants
100%
75% 75% 75%
69% 69%
63% 63% 63%
44%
31%
6%
93%
60% 60%
40%
20%
7%
33%
20%
13%
7% 7%
0%
Summary:
 Among Consultants, Hobart is the awareness and penetration leader.
26

BY REGION
27

Awareness/Penetration - South
95%
84%
79% 79%
74%
63% 63%
58% 58%
53%
32%
0%
84%
74%
37%
21%
63%
47%
11%
21%
11%
21%
0% 0%
Summary:
 Hobart is the awareness and penetration leader in the South.
28

Awareness/Penetration - Midwest
100%
64%
52% 52%
44%
40%
36%
32%
28%
20%
16%
0%
96%
28%
32%
20%
8% 8% 8%
16%
8% 8%
4%
0%
Summary:
 Hobart is the awareness and penetration leader in the Midwest.
29

Awareness/Penetration - Northeast
88%
76%
65%
53% 53%
47%
41% 41% 41%
29%
24%
18%
53% 47%
33%
27%
13%
27%
20% 20% 20%
0%
7% 7%
Summary:
 Hobart is the awareness and penetration leader in the Northeast.
30

Awareness/Penetration - West
96%
61% 61% 61%
52% 52% 52%
43%
39%
35%
13%
0%
87%
43%
30% 30% 35%
17%
4% 9%
13%
9%
0% 0%
Summary:
 Hobart is the awareness and penetration leader in the West.
31

Thank you
32

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