The document discusses an emergency security service called Red Button. Red Button aims to help customers, vendors, and service providers quickly respond to emergency situations. It provides 24/7 direct emergency response support through different tiers of customer support and vendors. Responding rapidly to emergencies helps solve problems quickly for customers and can save jobs or relationships for businesses, creating value for Red Button's business which was founded in 2014 and is self-funded.
3. Emergency Response
Customer T1 Support T2 Support T3 Support Expert
Emergency
Response
Vendor / Service Provider
Emergency !
Direct
24X7
4. Emergency Response Advantages
Customer Emergency
Response
Emergency !
Problem solved !
Wow!
“You saved me”
“My job was the
on the line”
“This is the kind of
relationship we are
looking for”
Business Value
