Implicit Concept Testing
Three Keys to Broader Adoption
of Consumer Neuroscience
1.
Sound
Science
2. Application Awareness 3. Market Validation
1. USE THE MOST ADVANCED METHODS TO
ASSESS CONSCIOUS DELIBERATION
(SYSTEM 2 THINKING)
2. USE TRUE IMPLICIT METHODS TO ASSESS
NON-CONSCIOUS ASSOCIATIONS
(SYSTEM 1 THINKING)
3. USE A SCIENTIFICALLY VALIDATED
MODEL OF HOW TO INTEGRATE SYSTEM
1 AND SYSTEM 2 DATA INTO BEHAVIOR
PREDICTIONS
SOUND DECISION SCIENCE
THE BUSINESS OF BEHAVIORAL INSIGHTPowered by…#warcwebinar
Use a quantitative model of how emotion and reason combine
4
EMOTIONALLY WEIGHTED CONSUMER CHOICE
THE BUSINESS OF BEHAVIORAL INSIGHTPowered by…#warcwebinar
The applications are vast – we need to spread the word
5
Concept Testing Case Study
THE BUSINESS OF BEHAVIORAL INSIGHTPowered by…#warcwebinar
TIER 2:
EMOTIONALLY-WEIGHTED CHOICE
(SYSTEM 1 + SYSTEM 2)
TIER 1:
EMOTIONAL APPEAL
(SYSTEM 1)
Two Tiers of Concept Testing: Depending on Precision Required
7
THE BUSINESS OF BEHAVIORAL INSIGHTPowered by…#warcwebinar
METRICS
CONCEPT
A
CONCEPT
B
CONCEPT
C
CONCEPT
D
CONCEPT
E
CONCEPT
F
CONCEPT
G
CONCEPT
H
CONCEPT
I
CONCEPT
J
Emotional
Appeal
23.7 22.8 21.4 20.7 20.7 18.6 17.9 16.0 15.1 14.7
Relative
Sales in
Market
$23.5M $19.0M $17.8M $17.3M $17.2M $15.4M $14.9M $13.3M $12.6M $12.2M
Overall
Brand Fit
Score
118.5 113.4 115.4 113.9 105.9 106.6 119.5 121.6 113.0 111.8
Strongest
Implicit
Association
Great
Tasting
Fun Heritage Original Pure Exclusive
Great
Tasting
Social
Great
Tasting
Pure
Delivering for the Business and Brand: Concept Performance
Scorecards were the Summary Output
CONCEPT PULSE™ SCORECARD
8
THE BUSINESS OF BEHAVIORAL INSIGHTPowered by…#warcwebinar
90.0
100.0
ASSOCIATION 16
ASSOCIATION 1
ASSOCIATION 2
ASSOCIATION 3
ASSOCIATION 4
ASSOCIATION 5
ASSOCIATION 6
ASSOCIATION 7
ASSOCIATION 8
ASSOCIATION 9
ASSOCIATION 10
ASSOCIATION 11
ASSOCIATION 12
ASSOCIATION 13
ASSOCIATION 14
ASSOCIATION 15
AUTOMATICASSOCIATIONS
The automatic (non-conscious) associations were quantified
revealing implicit consumer connections with the product concept
9
Masked
Concept
Image
THE BUSINESS OF BEHAVIORAL INSIGHTPowered by…#warcwebinar
75
80
85
90
95
100
105
110
115
120
125
-15 -10 -5 0 5 10 15
STRENGHTOFASSOCIATION
POINT OF DIFFERENCE VS. COMP.
ASSOCIATION 11
ASSOCIATION 10
ASSOCIATION 15
ASSOCIATION 12
ASSOCIATION 1
ASSOCIATION 7
ASSOCIATION 6
ASSOCIATION 5ASSOCIATION 4
ASSOCIATION 3
ASSOCIATION 2
ASSOCIATION 14
ASSOCIATION 13
ASSOCIATION 8
ASSOCIATION 16
ASSOCIATION 9
Size Of Bubble = Importance of the Association with Existing Brand
10
Many new concepts involve existing brands, so fit diagnostics
on important associations were provided for brand analysis
THE BUSINESS OF BEHAVIORAL INSIGHTPowered by…#warcwebinar
1
1
80.0
81.0
82.0
83.0
84.0
85.0
86.0
0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0%
FITWITHBRANDCHOICEDRIVERS
AVG UNIT SHARE OF PREFERENCE
PERFORMANCE VS. FIT
A
Enabling a more robust business performance/brand fit analysis
Y-AXIS = AVG. STRENGTH OF
ASSOCIATIONS RELATIVE TO PRE-
DETERMINED BRAND BENCHMARKS
E
F
AC
B
D
THE BUSINESS OF BEHAVIORAL INSIGHTPowered by…#warcwebinar
12
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%
8.0%
9.0%
10.0%
$1.00 $1.19 $1.49 $1.69 $2.00 $2.19 $2.49
ESTIMATEDUNITSHARE
PRICE PER UNIT
PRICE ELASTICITY
Mean standard error is +/- 0.77 at 95% confidence; on average, differences are statistically significant at +/- 1.54
+49% $/UNIT +13.4% $/UNIT
-40.9%
UNIT
FALLOFF
-17.1%
UNIT
FALLOFF
We then generated price elasticity curves, revealing demand
THE BUSINESS OF BEHAVIORAL INSIGHTPowered by…#warcwebinar13
34.0
26.4
21.8
27.5
29.4 30.0 31.0 31.7
24.5
7.52
12.11
6.44
4.51 4.00 2.98 2.22
9.44
5.33
13.48
4.57 3.60 3.79 2.41 2.18
9.49
BASE CONCEPT A CONCEPT B CONCEPT C CONCEPT D CONCEPT E CONCEPT F CONCEPT G CONCEPT H
ESTIMATEDUNITS(MM)
CORE
CANNIBALIZED
INCREMENTAL
The quantitative data shows source of volume/incrementality
INCREMENTAL GROWTH
Client Perspective on Use
THE BUSINESS OF BEHAVIORAL INSIGHTPowered by…#warcwebinar
Implicit picked the winning concept and provided a more
accurate forecast of business results – because it quantified the
visceral reaction
15
Biggest Launch in 7-Eleven’s History
2nd Best-Selling SKU
617.3MM impressions (earned)
Run-rate is 3X Forecast
THE BUSINESS OF BEHAVIORAL INSIGHTPowered by…#warcwebinar
Implicit brand fit analysis moved our innovation from a product
with a Doritos endorsement to a new sub-brand that leveraged
the “boldness” of Doritos: Doritos Loaded!
16
Early concept
“product” positioning:
Crunchers, or Poppers
Implicit insights said
dial up the Bold!
Launched
As Doritos
Loaded
THE BUSINESS OF BEHAVIORAL INSIGHTPowered by…#warcwebinar
The implicit profiling revealed which partners to launch with
next and where to take innovation for our other brands
17
Mobile, Global, Scientific
Measurement of the Non-
Conscious
www.sentientprime.com

Implicit Concept Testing & 3 Keys to Broader Adoption of Consumer Neuroscience

  • 1.
  • 2.
    Three Keys toBroader Adoption of Consumer Neuroscience 1. Sound Science 2. Application Awareness 3. Market Validation
  • 3.
    1. USE THEMOST ADVANCED METHODS TO ASSESS CONSCIOUS DELIBERATION (SYSTEM 2 THINKING) 2. USE TRUE IMPLICIT METHODS TO ASSESS NON-CONSCIOUS ASSOCIATIONS (SYSTEM 1 THINKING) 3. USE A SCIENTIFICALLY VALIDATED MODEL OF HOW TO INTEGRATE SYSTEM 1 AND SYSTEM 2 DATA INTO BEHAVIOR PREDICTIONS SOUND DECISION SCIENCE
  • 4.
    THE BUSINESS OFBEHAVIORAL INSIGHTPowered by…#warcwebinar Use a quantitative model of how emotion and reason combine 4 EMOTIONALLY WEIGHTED CONSUMER CHOICE
  • 5.
    THE BUSINESS OFBEHAVIORAL INSIGHTPowered by…#warcwebinar The applications are vast – we need to spread the word 5
  • 6.
  • 7.
    THE BUSINESS OFBEHAVIORAL INSIGHTPowered by…#warcwebinar TIER 2: EMOTIONALLY-WEIGHTED CHOICE (SYSTEM 1 + SYSTEM 2) TIER 1: EMOTIONAL APPEAL (SYSTEM 1) Two Tiers of Concept Testing: Depending on Precision Required 7
  • 8.
    THE BUSINESS OFBEHAVIORAL INSIGHTPowered by…#warcwebinar METRICS CONCEPT A CONCEPT B CONCEPT C CONCEPT D CONCEPT E CONCEPT F CONCEPT G CONCEPT H CONCEPT I CONCEPT J Emotional Appeal 23.7 22.8 21.4 20.7 20.7 18.6 17.9 16.0 15.1 14.7 Relative Sales in Market $23.5M $19.0M $17.8M $17.3M $17.2M $15.4M $14.9M $13.3M $12.6M $12.2M Overall Brand Fit Score 118.5 113.4 115.4 113.9 105.9 106.6 119.5 121.6 113.0 111.8 Strongest Implicit Association Great Tasting Fun Heritage Original Pure Exclusive Great Tasting Social Great Tasting Pure Delivering for the Business and Brand: Concept Performance Scorecards were the Summary Output CONCEPT PULSE™ SCORECARD 8
  • 9.
    THE BUSINESS OFBEHAVIORAL INSIGHTPowered by…#warcwebinar 90.0 100.0 ASSOCIATION 16 ASSOCIATION 1 ASSOCIATION 2 ASSOCIATION 3 ASSOCIATION 4 ASSOCIATION 5 ASSOCIATION 6 ASSOCIATION 7 ASSOCIATION 8 ASSOCIATION 9 ASSOCIATION 10 ASSOCIATION 11 ASSOCIATION 12 ASSOCIATION 13 ASSOCIATION 14 ASSOCIATION 15 AUTOMATICASSOCIATIONS The automatic (non-conscious) associations were quantified revealing implicit consumer connections with the product concept 9 Masked Concept Image
  • 10.
    THE BUSINESS OFBEHAVIORAL INSIGHTPowered by…#warcwebinar 75 80 85 90 95 100 105 110 115 120 125 -15 -10 -5 0 5 10 15 STRENGHTOFASSOCIATION POINT OF DIFFERENCE VS. COMP. ASSOCIATION 11 ASSOCIATION 10 ASSOCIATION 15 ASSOCIATION 12 ASSOCIATION 1 ASSOCIATION 7 ASSOCIATION 6 ASSOCIATION 5ASSOCIATION 4 ASSOCIATION 3 ASSOCIATION 2 ASSOCIATION 14 ASSOCIATION 13 ASSOCIATION 8 ASSOCIATION 16 ASSOCIATION 9 Size Of Bubble = Importance of the Association with Existing Brand 10 Many new concepts involve existing brands, so fit diagnostics on important associations were provided for brand analysis
  • 11.
    THE BUSINESS OFBEHAVIORAL INSIGHTPowered by…#warcwebinar 1 1 80.0 81.0 82.0 83.0 84.0 85.0 86.0 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% FITWITHBRANDCHOICEDRIVERS AVG UNIT SHARE OF PREFERENCE PERFORMANCE VS. FIT A Enabling a more robust business performance/brand fit analysis Y-AXIS = AVG. STRENGTH OF ASSOCIATIONS RELATIVE TO PRE- DETERMINED BRAND BENCHMARKS E F AC B D
  • 12.
    THE BUSINESS OFBEHAVIORAL INSIGHTPowered by…#warcwebinar 12 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 7.0% 8.0% 9.0% 10.0% $1.00 $1.19 $1.49 $1.69 $2.00 $2.19 $2.49 ESTIMATEDUNITSHARE PRICE PER UNIT PRICE ELASTICITY Mean standard error is +/- 0.77 at 95% confidence; on average, differences are statistically significant at +/- 1.54 +49% $/UNIT +13.4% $/UNIT -40.9% UNIT FALLOFF -17.1% UNIT FALLOFF We then generated price elasticity curves, revealing demand
  • 13.
    THE BUSINESS OFBEHAVIORAL INSIGHTPowered by…#warcwebinar13 34.0 26.4 21.8 27.5 29.4 30.0 31.0 31.7 24.5 7.52 12.11 6.44 4.51 4.00 2.98 2.22 9.44 5.33 13.48 4.57 3.60 3.79 2.41 2.18 9.49 BASE CONCEPT A CONCEPT B CONCEPT C CONCEPT D CONCEPT E CONCEPT F CONCEPT G CONCEPT H ESTIMATEDUNITS(MM) CORE CANNIBALIZED INCREMENTAL The quantitative data shows source of volume/incrementality INCREMENTAL GROWTH
  • 14.
  • 15.
    THE BUSINESS OFBEHAVIORAL INSIGHTPowered by…#warcwebinar Implicit picked the winning concept and provided a more accurate forecast of business results – because it quantified the visceral reaction 15 Biggest Launch in 7-Eleven’s History 2nd Best-Selling SKU 617.3MM impressions (earned) Run-rate is 3X Forecast
  • 16.
    THE BUSINESS OFBEHAVIORAL INSIGHTPowered by…#warcwebinar Implicit brand fit analysis moved our innovation from a product with a Doritos endorsement to a new sub-brand that leveraged the “boldness” of Doritos: Doritos Loaded! 16 Early concept “product” positioning: Crunchers, or Poppers Implicit insights said dial up the Bold! Launched As Doritos Loaded
  • 17.
    THE BUSINESS OFBEHAVIORAL INSIGHTPowered by…#warcwebinar The implicit profiling revealed which partners to launch with next and where to take innovation for our other brands 17
  • 18.
    Mobile, Global, Scientific Measurementof the Non- Conscious www.sentientprime.com

Editor's Notes

  • #16 Given consumers inability to think about Doritos as something other than a chip, the implicit aspects of our method was critical for understanding whether we should be pursuing concepts around wings, poppers, cheese sticks, taquitos, etc
  • #17 Understanding how the concepts fit / didn’t fit with the brand informed what we should “dial” up  or down to achieve success.  This helped us move from a product with a Doritos endorsement (Doritos poppers) to a new sub-brand that communicated the boldness of Doritos i.e., Doritos Loaded
  • #18 This also helped direct us to which partners we would want to launch with, and the innovation direction for our other billion dollar snack brands.