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DIGITAL
ENGAGEMENT
PROGRAM
Justin Rosenbluth
CONTEXT
Who am I?
Why am I here?
What brings us
together?
WWE UNIVERSE REWARDS
PROGRAM
BUSINESS GAP
Re-tool focus on
younger demographic.
Audience average age
is rising.
Digital audience is
increasingly younger.
OBJECTIVES
•S: Create more youth centric, hip content to be distributed
regularly across WWE’s platforms.
•M: Data mining technology to reach account holders and
find what they are most consuming.
•A: Bridge generations with new digital technology.
•R: Strength of brand has been family friendly.
•T: Year to year monitoring around large periods of digital
consumption surrounding big events such as WrestleMania.
•S: Re-shape & re-model the WWE Network to be more user
friendly allowing for my customization.
•M: Regular surveys gauging overall usability & functionality
helps us determine areas of improvement.
•A: Getting younger generations up to speed with OTT & its
benefits will help their confidence using the technology. This will
provide more comfort to them to use the service.
•R: Future generations will be more in tune with trending
technologies & making the service convenient for them will create
consumer confidence in the product through the technology.
•T: Seeing changes in usability have effected subscriber counts
quarter to quarter with the main area of concern being the day
after WrestleMania.
SPONSORSHIP
INCORPORATION
Fit:
Overlap in desired audience. Key purchase decision
makers.
Looking to reach younger audience through digital
means.
Benefits:
Hard- Tickets, social Media presence, & commercial spots.
Soft- Official bank & financial management provider of
WWE. Title sponsor for WWE Universe Rewards.
Exposure- Logo will be presented in all promotional
material related to engagement program. Bank customers
receive exclusivity when engaging with WWE.
SPONSORSHIP
ACTIVATION #1
SPONSORSHIP
ACTIVATION #2
VALUATION
• Urgency to reach audience that is more savvy & has increasing purchasing
power.
• Relationship with other sports entities i.e. NFL & NASCAR.
• Offers convenience and direction to streamlined services.
• Out of box partnership for both brands. Stigmas to overcome.
• Increasing KPI’s and other metrics.
Partnership valuation: $4,000,000 per year.
CUSTOMER PERSONA
Mark
Age 24
Single
College Degree
Physical Education Teacher
$32,000 annual income
Owns the latest & most up to date technology. Does not own a
landline or cable TV package.
Prefers using digital technology to perform as many daily tasks as
possible rather than doing so in person, out of convenience.
Purchase decisions include impulse buys, are education & work
based, as well as social media & news/information consumption.
Heavily influenced by celebrity endorsements and trends in media.
Look to make thrifty and efficient purchases.
CUSTOMER JOURNEY
FINANCIAL
SNAPSHOT
• Total Start Up Cost: $4,248,500
• Annual Cost: $3,318,500
• Year 1 Gross: -$248,500
• Annual Gross: $681,500
KEY PERFORMANCE INDICATORS
•Viewership: Is our average audience age declining?
•Digital: What are the consumption habits of our content?
•E-Commerce: Merchandise and licensed apparel sales?
•Program Activity: Point redemption & engagement on
platform?
THANK YOU!
Questions??
REFERENCES
• Company Overview. (n.d.). Retrieved from http://corporate.wwe.com/who-we-are/company-overview
• Dixon, A. (2018, September 19). The 15 Largest Banks In America. Retrieved from
https://www.bankrate.com/banking/americas-top-10-biggest-banks/#slide=1
• Oestriecher, B. (2017, June 09). WWE Fans Are Getting Older, But Why? Retrieved from
https://www.forbes.com/sites/blakeoestriecher/2017/06/09/wwe-fans-are-getting-older-but-why/#2e6f8faf2059 
• PNC Business Banking. (n.d.). Retrieved from
https://www.pnc.com/en/small-business/topics/cash-flow-challenges/social-media-strategy.html
• PNC Online & Mobile Banking. (n.d.). Retrieved from https://www.pnc.com/en/personal-banking/banking/online-and-mobile-banking.html
• PNC Places More Focus On Experiential Marketing. (n.d.). Retrieved from
http://www.sponsorship.com/iegsr/2016/10/17/PNC-Places-More-Focus-On-Experiential-Marketing.aspx
• Recker, H. (2018, April 19). Strategic Audit of WWE[Scholarly project]. In Digital Commons @ University of Nebraska Lincoln. Retrieved
September 25, 2018, from https://digitalcommons.unl.edu/cgi/viewcontent.cgi?article=1058&context=honorstheses
• Welcome to PNC. (n.d.). Retrieved from https://www.pnc.com/en/about-pnc.html?lnksrc=topnav
• Wrestling, I. (1970, January 01). Indeed Wrestling. Retrieved from
http://indeedwrestling.blogspot.com/2017/06/wwe-demographics-femalemale-split.html 
• Unable to create APA Formatted references for:
http://www.sponsorship.com/Report/2018/05/14/PNC-Banks-On-Sponsorship-To-Support-Growth-Ambitio.aspx
http://www.sponsorship.com/Report/2018/04/02/Sponsorship-Takedown--A-Look-At-WWE-s-Sponsorship-.aspx
IMAGES PROVIDED BY:
• https://pixabay.com/en/ipad-tablet-flat-transparent-1065284/
• https://commons.wikimedia.org/wiki/File:Flickr_-_simononly_-_WWE_Fan_Axxess_-_Money_in_the_Bank.jpg
• https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwjfz
NuG5obeAhWHct8KHZ65DUoQjRx6BAgBEAU&url=https%3A%2F%2Fwww.sportskeeda.com%2Fwwe%2Fmen-s-m
oney-in-the-bank-ladder-match-predictions-2018%2F3&psig=AOvVaw0RHt9AZ66ZO7nXe61ZaPv6&ust=1539636
217900291 
• https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwi
WhMak2YbeAhVlS98KHeuXCvoQjRx6BAgBEAU&url=https%3A%2F%2Fblog.dashlane.com%2Fdelete-facebook-s
ecure-logins%2F&psig=AOvVaw2w9N4sDBM9FsFu02Q6ouXi&ust=1539632797734330
•  https://lh3.googleusercontent.com/-dvNMXOWzW1U/WUXW6eHzT9I/AAAAAAAAB7A/CJnzjbjkSJg9ytIMzqDSu
Zp4hWIp-NjqwCHMYCw/s1600/WWE%2BMONEY%2BIN%2BTHE%2BBANK%2B2017%2BNAMEPLATE%2BPOSTER%2B
REMAKE%2BBY%2BJika.png 
• http://www.hustlermoneyblog.com/wp-content/uploads/2016/05/PNC-Bank-Logo-A.png 
• http://www.grandforksherald.com/sites/default/files/styles/16x9_620/public/field/image/WWE%20logo.jpg?ito
k=1D09cL1J

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SM6-EngagementPresentation-Example.pdf

  • 2. CONTEXT Who am I? Why am I here? What brings us together?
  • 4. BUSINESS GAP Re-tool focus on younger demographic. Audience average age is rising. Digital audience is increasingly younger.
  • 5. OBJECTIVES •S: Create more youth centric, hip content to be distributed regularly across WWE’s platforms. •M: Data mining technology to reach account holders and find what they are most consuming. •A: Bridge generations with new digital technology. •R: Strength of brand has been family friendly. •T: Year to year monitoring around large periods of digital consumption surrounding big events such as WrestleMania. •S: Re-shape & re-model the WWE Network to be more user friendly allowing for my customization. •M: Regular surveys gauging overall usability & functionality helps us determine areas of improvement. •A: Getting younger generations up to speed with OTT & its benefits will help their confidence using the technology. This will provide more comfort to them to use the service. •R: Future generations will be more in tune with trending technologies & making the service convenient for them will create consumer confidence in the product through the technology. •T: Seeing changes in usability have effected subscriber counts quarter to quarter with the main area of concern being the day after WrestleMania.
  • 6.
  • 7. SPONSORSHIP INCORPORATION Fit: Overlap in desired audience. Key purchase decision makers. Looking to reach younger audience through digital means. Benefits: Hard- Tickets, social Media presence, & commercial spots. Soft- Official bank & financial management provider of WWE. Title sponsor for WWE Universe Rewards. Exposure- Logo will be presented in all promotional material related to engagement program. Bank customers receive exclusivity when engaging with WWE.
  • 10. VALUATION • Urgency to reach audience that is more savvy & has increasing purchasing power. • Relationship with other sports entities i.e. NFL & NASCAR. • Offers convenience and direction to streamlined services. • Out of box partnership for both brands. Stigmas to overcome. • Increasing KPI’s and other metrics. Partnership valuation: $4,000,000 per year.
  • 11. CUSTOMER PERSONA Mark Age 24 Single College Degree Physical Education Teacher $32,000 annual income Owns the latest & most up to date technology. Does not own a landline or cable TV package. Prefers using digital technology to perform as many daily tasks as possible rather than doing so in person, out of convenience. Purchase decisions include impulse buys, are education & work based, as well as social media & news/information consumption. Heavily influenced by celebrity endorsements and trends in media. Look to make thrifty and efficient purchases.
  • 13. FINANCIAL SNAPSHOT • Total Start Up Cost: $4,248,500 • Annual Cost: $3,318,500 • Year 1 Gross: -$248,500 • Annual Gross: $681,500
  • 14. KEY PERFORMANCE INDICATORS •Viewership: Is our average audience age declining? •Digital: What are the consumption habits of our content? •E-Commerce: Merchandise and licensed apparel sales? •Program Activity: Point redemption & engagement on platform?
  • 16. REFERENCES • Company Overview. (n.d.). Retrieved from http://corporate.wwe.com/who-we-are/company-overview • Dixon, A. (2018, September 19). The 15 Largest Banks In America. Retrieved from https://www.bankrate.com/banking/americas-top-10-biggest-banks/#slide=1 • Oestriecher, B. (2017, June 09). WWE Fans Are Getting Older, But Why? Retrieved from https://www.forbes.com/sites/blakeoestriecher/2017/06/09/wwe-fans-are-getting-older-but-why/#2e6f8faf2059  • PNC Business Banking. (n.d.). Retrieved from https://www.pnc.com/en/small-business/topics/cash-flow-challenges/social-media-strategy.html • PNC Online & Mobile Banking. (n.d.). Retrieved from https://www.pnc.com/en/personal-banking/banking/online-and-mobile-banking.html • PNC Places More Focus On Experiential Marketing. (n.d.). Retrieved from http://www.sponsorship.com/iegsr/2016/10/17/PNC-Places-More-Focus-On-Experiential-Marketing.aspx • Recker, H. (2018, April 19). Strategic Audit of WWE[Scholarly project]. In Digital Commons @ University of Nebraska Lincoln. Retrieved September 25, 2018, from https://digitalcommons.unl.edu/cgi/viewcontent.cgi?article=1058&context=honorstheses • Welcome to PNC. (n.d.). Retrieved from https://www.pnc.com/en/about-pnc.html?lnksrc=topnav • Wrestling, I. (1970, January 01). Indeed Wrestling. Retrieved from http://indeedwrestling.blogspot.com/2017/06/wwe-demographics-femalemale-split.html  • Unable to create APA Formatted references for: http://www.sponsorship.com/Report/2018/05/14/PNC-Banks-On-Sponsorship-To-Support-Growth-Ambitio.aspx http://www.sponsorship.com/Report/2018/04/02/Sponsorship-Takedown--A-Look-At-WWE-s-Sponsorship-.aspx
  • 17. IMAGES PROVIDED BY: • https://pixabay.com/en/ipad-tablet-flat-transparent-1065284/ • https://commons.wikimedia.org/wiki/File:Flickr_-_simononly_-_WWE_Fan_Axxess_-_Money_in_the_Bank.jpg • https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwjfz NuG5obeAhWHct8KHZ65DUoQjRx6BAgBEAU&url=https%3A%2F%2Fwww.sportskeeda.com%2Fwwe%2Fmen-s-m oney-in-the-bank-ladder-match-predictions-2018%2F3&psig=AOvVaw0RHt9AZ66ZO7nXe61ZaPv6&ust=1539636 217900291  • https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwi WhMak2YbeAhVlS98KHeuXCvoQjRx6BAgBEAU&url=https%3A%2F%2Fblog.dashlane.com%2Fdelete-facebook-s ecure-logins%2F&psig=AOvVaw2w9N4sDBM9FsFu02Q6ouXi&ust=1539632797734330 •  https://lh3.googleusercontent.com/-dvNMXOWzW1U/WUXW6eHzT9I/AAAAAAAAB7A/CJnzjbjkSJg9ytIMzqDSu Zp4hWIp-NjqwCHMYCw/s1600/WWE%2BMONEY%2BIN%2BTHE%2BBANK%2B2017%2BNAMEPLATE%2BPOSTER%2B REMAKE%2BBY%2BJika.png  • http://www.hustlermoneyblog.com/wp-content/uploads/2016/05/PNC-Bank-Logo-A.png  • http://www.grandforksherald.com/sites/default/files/styles/16x9_620/public/field/image/WWE%20logo.jpg?ito k=1D09cL1J